LBC Express
Reviews and Complaints

I would like to know why until now I don't receive the payment to my item pick up on cop basis. They lbc staff from graceland malolos that I have to receive a text message from lbc before I can claim the payment. The item was already picked up last may 3 at san juan - mandaluyong delivery team. I have to pick up my payment to lbc graceland malolos.
Tracking number
[protected]
Joseline m. Santos

Tracking # of LBC : [protected]
Name of the person to whom the parcel was to be delivered : LERMA FRANCIA AGDANGAN QUEZON PROVINCE 4304 PHILIPPINES, cellphone : [protected]
Branch responsible for the non delivery of the item LBC Gumaca QUEZON PROVINCE, date and time of the delivery problem : May 20 15.50pm (
An unsuccessful attempt has been made to deliver your parcel. -Lazada report)
The LBC Gumaca branch claims it has been instructed to postpone the delivery (according to the LBC track and trace report), I do not know who told them that, but it was not me, moreover, nobody saw the delivery person at the address of the delivery and he (or she) did not try to contact me.
I sent a mail explaining the problem to, so far (after 24 hours) no answer, I tried unsuccessfully to call LBC Gumaca at 0423176605, but got no answer.
I would really appreciate if LBC Gumaca could call me ([protected]) to set a new date and time for a sure delivery, (two previous successful deliveries already happened without any problem at the address I provided with my order), please read below the aforesaid delivery address:
lerma francia gasolinahan Disney National Highway, Quezon, Agdangan, Sildora tel [protected]
I thank you in advance for trying to solve this problem
Yours sincerely
Lerma Francia

Tracking #: [protected]. My husband sent my credit card to me via LBC last Apr. 24 which I never received. I raised a ticket - [protected] via your phone support Apr 27 and was advised that status was delivered. I never received the package so I requested for the copy of the proof of delivery. Nothing came! I even emailed customer care, still nothing! Please note that my personal data is in that package and the one who has my card can actually use it. Data privacy has been breached in this case. The delivery guy contacted me and insisted that he had delivered the package to the person who was at the gate of our condo. Why would he do that? I even left an authorization to our help so that she can receive my package and your delivery person just gave it to anybody w/o verifying the identity. Is this your protocol?
Kindly investigate this complaint and pls send an update to [protected]@yahoo.com

My name is Sunjee Joy E. Legaspi, 30 yrs old from Batangas. I was shocked when one of my friends sent me a screenshot of a message of someone who is unknown to him. This person named Sammy Del castillo from Zamboanga is looking for me in facebook as she has a transaction with me. As I was curious I message this person and I had known that somebody is using my name as a seller in Cebu. She has a transaction with this person who is claiming to be me. she said she bought an iphone and she sent the money via LBC. She sent the money to my name and was weird that the money was claimed at Cebu Ayala branch. This person who is claiming to be me has my Pag ibig ID but I was curious how come she has my ID and how come she was able to receive the money under my name but ID has my photo but was not able to caught by the LBC employees that it is a different person. FYI. I am not from Cebu. I am one plane away from Cebu. i was in Batangas when the incident happened. This is serious as someone is using my identity in scam. This should be investigated by LBC specially the branch in Cebu Ayala. Ithe buyer I are willing to send proof and testify on what happened. We need this to be investigated.. I attached here the copy of transaction slip and the confirmation that it was claimed by the person claiming to be me. This is a proof coming from the buyer. Also attached my ID that the impersonatot was using in transaction. Got the photo from fb post of buyer as she thinks I myself is a scammer. We want this be resolved as the buyer confirmed that this person continuously used my name in some transactions. We want the money of the buyer to be refunded to her. We want this person using my name to be in jail.. Phone number of the person claiming to be me is included on the receipt but as per the buyer it is no longer uncontactable. Buyers name and sender of money is Ms. Samantha Del Rosarion with phone number [protected]. You may contact her for further details. You may also contact me the complainant at [protected].

Hello,

Here's the details of what happened:

May 17 around 4-5pm at LBC SM East Ortigas Branch:
I went your branch to enchashment of my lazada payout. Unfortunately on of your crew told me that the system got an error and they will email something( I don't know to who) to unlock the transaction. I never got any amount, and told me to come back tomorrow onwards, and I can claim it any lbc branches nationwide.

May 19 at LBC Robinsons Galleria around 4pm: I went to this branch but the lady crew told me that the status is already enchash status. She said that she can't do anything and go back to LBC SM East Ortigas to follow up. She said she also send an email.

May 20 around 11am to 2pm.today I went back to LBC SM East Ortigas. Your crew told me that status is already enchash. I waited for so long 2 to 3hours because they told me that they already email again the error and just wait for the response. After an hours of waiting, I just took my lunch and go back to them. The guy crew told me that there is no response yet and the most irritating part? He accused me that maybe I received the cash already that's why the status is already encash. How come I will go back and forth to your branch if I ready received the money?
For just little amount of money I will not do that ! How come that your crew will accuses your customer because of your system failures and poor management?

With this, I want you to investigate. Maybe you have CCTV camera, If you are accusing me that they already given the money. Let's see your CCTVs on these two branches.

You have poor customer service. Especially LBC SM East branch.

Here's the tracking number if you want to help.

Tacking no. [protected]

- Joanna Kasingsing

Hello. Bakit po ganun ? Hindi na po kayo nag nonotify or nag ttxt sa customer niyo kung asainyo na ung package ? I dont even know how or what to do now with my package . Na nasa internal mail dispatch. Please naman help me. This is so not right. Tagal ko hinintay ung package na un . Tas di ko makukuha.
And nung nag punta ako sa LBC, and nag ask sa personnel na andun, she said na nag ttxt daw sila. Eh sa wala talaga ako natatanggap. kaya ngayon ito mag babayad ulit ng SF para mabalik sakin ung item. Sana lang di un nasira or what.

Hi LBC Management,

I know how important is the time and job to a certain individual.
Thus, I love and patronizes LBC, especially those branches that renders quality and world class customer service. Likely, I am your customer for so long.
However, to my dismayed. On behalf of other customer, kindly do a favor to us.
You can immediately investigate and assess your staff at Sunshine Mall branch, Taguig City.
Facts and details:
1. Sometimes on May 19, 2019 around 4:00 PM onwards. Your female staff doesn't practice excellent service and people orientation. Ill ask in-front of her if there's an online transaction, she doesn't pay attention, she is busy of something. The other staff beside her answered me. (Yung akala mo kinaganda niya). This is not my first time encountered with that branch.

2. The movement of your staff's takes in a snail pace.

Now, having said that, it is for YOUR services to be improved regardless of the pressure.

Regards,
Customer

I would like to follow up the payment I have to receive from LBC. My item was already picked up but the LBC not yet texting me so that I can get the payment.
The payment is also branch pick up but the branch told me that I have to wait for the text from LBC before I can get the payment.
Since May 3 I am waiting, to day is already May 18.
I hope you prioritize my case. Thank you.

I am Ajin Thajudeen (+[protected])Iwho contacted LBC abudhabi branch two times and did enquirer about air cargo rate for 5KG box to Manila.As per the operator, rate is 132AED.
But when I reach there after packing they told me that rate is 182 and the delivery adress is too long from Manila.But I investigated and come to know that delivery adress is near to Manila.Please investigate and take action.
Tracking number: [protected]
Delivery Adress in Philippines:
F13-67 MANILA EAST ROAD
BARANGAY SAN JUAN
TAYTAY RIZAL
Please acknowledge the complaint and reply me to ajin.[protected]@gmail.com
Mob: [protected]

It was my first time to cash out on coins. ph with p6, 000 via lbc may 15, 2019 at 2:43pm, so I went to a branch near my place in zapote, las piñas, unfortunately, system was offline.
May 16, 2019 at 11:30am I went back there, still offline.
Around 4pm that day I decided to go to lbc vista mall branch. I filled up the encashment form to claim my money, and they said it was already encashed, so I protested, they said they will ask technical support about my concern and asked me to wait for the update tomorrow.
May 17, 2019 today, 3:30pm I went back to vista mall lbc branch, they gave me the details about the transaction. it was encashed may 16, 2019 9:16am in calamba laguna, lbc camp vicente lim branch.
I had never been in calamba, laguna.
Earlier this morning, may 19, 2019. I went to lbc calamba, camp vicente branch, where my money was encashed by person pretended to be me. they said they will just update me if the person pretended to be me give back the money he got.

My concern is that they supposedly secure my money and did not give my money to other person.in transaction record, id type used in claiming my money was lbc card. lbc card is not a secured one. they should ask for valid ids like government ids, drivers license, passport, etc.
They easily release money without securing if it was the right or just pretending to be someone.
It was their fault, I don't deserve this kind of service. whether they get back the money or not from the pretender, they should give my money right away to me. please help.

Last friday chineck ko status ng parcel ko for delivery within the day i waited for almost 7. Then sbi ng customer service sarado daw office e the other door open and the delivery boy must called me. Ganun kasi dapat then come sat dumaan nanaman di man lang nagtanong tumawag yung deliver kaya doon ko pinadeliver 24/7 may tao may magrereceive. Then binigyan ako address for pickup eto ako ngayon lumipat na daw sabi ng guard imagine the hassle na naibigay niyo sakin! Super urgent nung parcel! Ayusin niyo system niyo yung customer service mali pa yung binigay! Nakakadisappoint

I ordered some item in shoppee twice the courier is xpost.. The item is always refuse to accept in their comment.. We never meet any delivery boy.. Even then seller is very confused.. I re-ordered the same item.. Still the comment is refuse to accept.. Hnd nmn cguro kmi tanga na oorder tas d tatanggapin hnd lng once kundi twice.. Now I ordered again ewan q lng kung darating or rta na nmn.. Pki ayos mga delivery boy nyo.. May mga masasama ang ugali sa mga yan cla pa mayayabang!

I received a message saying, "Ready for delivery. Please expect delivery within the day", and nothing came. Then suddenly, it said, "Shipment issue. Please get in touch with us through our official customer care channels. What is happening? it's already here in Digos City and I'm here.

Here's the full tracking of item:
May 18, 2019 Shipment issue. Please get in touch with us through our official customer care channels.
May 18, 2019 Ready for delivery. Please expect delivery within the day.
May 17, 2019 Arrived at DIGOS.
May 17, 2019 Forwarded to DIGOS.
May 16, 2019 Arrived at DAVAO DISTRIBUTION.
May 15, 2019 Forwarded to DAVAO DISTRIBUTION.
May 15, 2019 Arrived at CENTRAL EXCHANGE HANGAR.
May 11, 2019 Forwarded to LBC CENTRAL EXCHANGE.
May 10, 2019 Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).
May 09, 2019 Accepted at ACCEPTED AT LAZADA CABUYAO (QTY: 1).
May 09, 2019 Arrived at LAZADA CABUYAO (QTY: 1).

We bought a camera today From manila. And then pinadala namin sa lbc branch china town Napaka hassle ng branch ng lbc sa china town mall.. kala namin sila ang mag pprovide ng bubble wrap. Umuwi pa yung client ko sa bahay nila at bumili ng bubble wrap.. we tried nman sa
Lbc sa ibang branch wlang hassle sila na mag pprovide ng bubble wrap. Napaka attitude pa ng mga staff wlang customer service. Next time ayusin nyo po branch nyo

For 56-A Lower Bonifacio St, Baguio branch around 2pm, your staff (male) was inappropriate. He is forcing me to buy or renew my insurance. I was asking the reason why, he just said I needed to. Then he didnt process my transaction and told me that they dont have money? I was receiving money there many times and then this happened. He said that it was transfast that s why I should by insurance? We were using transfast since March.

Your staff in sta maria barangay caypombo branch is always alone, it took a lot of time to process our needs. And she is not smiling and very un-polite staff-cashier. We use to send money or pay in this branch, and this lady always rude
To customers!. Not even say a greetings to the customers! I want you to do actions with this!

Sta maria bulacan caypombo branch.
Lbc,

My husband sent me a parcel last monday i traced it everyday and status is unable to locate the address twice delivery failed for same reason. Seriously? Why would the personnel or delivery boy did NOT even text me or my husband? We both havent receives text or call so that we are aware of what is happening with our [censored]ing parcel. Do u know how important is that to us? Its been 4 days already. [censored] kayo!
Eto ang tracking number ko! [protected]
Tang ina nyo school card laman ng parcel na yan atbdhil jan ndi ko naenrol mga anak ko putang ina nyo! Call me or texy me sabhin nyo kung nsang branch sa cainta rizal nyo ibinagsak yan para ma pick up ko tang una nyong lahat mga taga lbc!

Ganito po kase yung nangyari nagpadala ako ng package na books galing legaspi albay to calabanga Camarines Sur and that happends on May 5, 2019 after non di na ko nagupdate doon sa pinadalhan ko hoping na lbc na ang bahala non pero it was already May 16, 2019 but still yung package ko ay di pa rin nakakarating sa kanya . And my another problem is nawala na yung resibo ko nung nagpadala ako ng package . Ang tanong ko makiclaim pa rin ba ng padadalhan ko yung package na pinadala ko kahit nawala ko na yung resibo?

I haven't receive my package up until now.
They told me that they have attempt 2 times delivery at my address
But its not. Ive been waiting for it waiting for them to call and text but nothing happens. They said I dont have my number but its impobssble because on the receipt that my seller provided it has my number! I needed my package today. Please do something about this!
Ive been ordering online for how many years and this is the first time ice encounterd this!

Hi Team,

Last Tuesday my sister sent a package from General Santos City, I told her to tell the associate that the item will be picked up at LBC- MRT Ayala Station, Makati, along Edsa. I provided her the code of the branch EYA02 which was given to me by the associate of that branch.

Then my sister informed me that the associate at Daproza could not find the said branch in their system and instead provided a different branch for me to pick up the item which was LBC Branch (Ayala Mall Circuit) which obviously he/she was able to locate in the system.

Then, Wednesday came, I tracked the item via track and trace and the package was already out for delivery (assuming that this will be forwarded to LBC Ayala Mall Circuit Branch. I called the customer service hotline to get contact details (phone number or email ) so I can directly call or email the branch, but they can't provide me the details, I asked them if I can request to have it pick up at MRT Ayala Station LBC Branch and she told me I need to pay for the forwarding fee, so I decided later that night to go to the branch to pick the item instead.

As to my surprise, that branch is not open yet- I mean it is under construction and might be months away to be opened, so I went home w/o the item. I never received a call or message from LBC as to where is my item until early this morning I tracked it again and I was so dismayed of the status; was not delivered due to incorrect address (of course it will not be delivered since it was meant to be picked up and the branch is not functional to received incoming items)

I was so disappointed, I demand that this item must be forwarded to the LBC MRT Ayala Station free or the nearest LBC Branch in Glorietta free from any forwarding fee to compensate this hassle and inconvenience

I am expecting LBC to take this complaint seriously and will take necessary action.

I have attached the receipt here for you record and the branch of LBC MRT Ayala Station.