LensCrafters review: Gift cards purchased

On 10-17-2020, I purchased four $500.00 gift cards from your store #5612 in Brentwood, CA for a total of $2000.00. My son had an eye exam on 10/12/2023 and when we went to purchase his glasses with one of the $500.00 gift cards we were told that it was not valid. I had not used any of the gift cards since their purchase in 2020 and provided the receipt of purchase with the gift card. Brittney and Ivy, the store manager, from the Brentwood store tried calling numbers on the back of the gift card and to customer service but could not explain to me why the card was not valid. They suggested I leave the gift card and receipt with them and they would call me back on Monday of the following week.

I spoke with Ivy on Tuesday, 10-17-23 and she informed me she sent an email (although I am unclear as to who) and that she had not received any response about why the gift card was invalid. She suggested I call the number on the back of the cards myself as I still had 3 gift cards at home.

That evening I did call the number on the back of the gift cards and spoke with Aurora. She easily looked up each of the 3 gift cards that I provided numbers for and told me all 3 cards had been deactivated by Lenscrafters two days after purchase. She informed me that the gift cards were voided on 10/19/2020 at Store 5612, Merchant [protected] at 10:57am, 10:59 am and 11:00am. Lenscrafters is still in possession of my 4th card, which has also been deactivated.

After finding out this information, I immediately called Ivy and informed her of this. I felt as though Lenscrafters had stolen my $2000.00. Ivy told me she would follow up her prior email to I’m assuming her superior with this information.

I again called Ivy on Thursday 10/19 but she was off. I spoke with Ivy again on Friday 10/20/23 and she wanted confirmation that the $2000.00 was indeed taken from my bank account. She told me I paid by check. I went home and gathered the bank statement from October 2020 which clearly shows Check #122 to Lenscrafters in the amount of $2000.00 as being cleared. I also obtained my duplicate check showing Check 122 to Lenscrafters dated 10/17/2020. I drove this proof over to Ivy at Lenscrafters and gave it to her directly.

It is quite clear that Lenscrafters took my $2000.00 and then voided my gift certificates therefore taking my monies. My remedy is to return my $2000.00 to me asap as this is not good customer service and constitutes theft.

Please remedy this situation as soon as possible and advise,

Regards,

Mrs. Phyllis Arevalo-Foreman

[protected]@gmail.com

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