LensCrafters review: Horrible customer service/drove hour there suppose to close at 8:00 they were locked up & closed 7:40

I purchased Ralph Lauren Glasses from Lens Crafters at Eastdale Mall in Montgomery, AL & I've NEVER had WORSE SEEViCE! To start with they treat U like they could careless if your there or not!

I told them my 81 year old mom was in the car could someone please help me!? There was A man on the phone I ask if he'd help me when he got off the phone but he didnt I had to go & find him & ask again for help (I don't know why I didn't leave) I picked two pair out but didn't buy them because I couldn't decide & they were definitely NO HELP! I call the next day to see what time they close so I could arrange someone to sit with my mom they told me 8:00. I told them I was on the way to order & pay for the glasses I had picked out.

I got there at 7:40 the bars were down like they were closed I ask the employee threw the bars if he could please let me in so I could pay for my glasses he told me NO "He had to go pick his 1 year old up" I said its not 8 yet he said very RUDELY MAM I TOLD U I GOT TO GO GET MY KID! They could of saved me A hour drive & sitter fees for my mom had they told me when I called that they would NOT Be there to 8:00 like they were suppose to be! So I went back 2 days later (like A idiot) because SERVICE AGAIN WAS HORRIBLE! I Also wanted Perscription Sunglasses & ask if they had any deal on those they said No all they had was 40 off lens.

I go pick my glasses up they were loose I ask them to tighten them he got them "Acted like he tighten them" Just with his hands! Then I go to Mobile AL to see my daughter my glasses were so loose they were fallen off my face so Thankfully the Lens Crafters there said they could tighten them for me & they did & their Customer Service Was AMAZING! I ask the manager if they had any deals on 2nd pair of glasses or sunglasses he said when you bought yours they should of offered you 40% off lens & 40% off the frames THEY DID NOT!

So Im just wandering if yall tolerade this kind of service? I hadn't had my glasses 30 days yet & thinking I may take them back & buy somewhere else because the treatment & money they cost me!

Stefanie Lawrence

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