Lids.com
Reviews and Complaints

Walk in store to shop for a new hat, I have a gift card given to me for christmas, I do not know how much is on the card so the first thing I do is as the guy at the front if he could tell me the balance on the gift card, abruptly I was told that lids doesn't not accept lids gift cards, i'm confused so I ask how am I sipped to use this card? He tells me to email in? And gives me no more info so i'm frustrated because I don't go out and buy things but when I do I like to go try hats, clothes etc.. On before I purchase. At this point I would like to trade this gift card in for cash back I will not shop at a store with such low standards of customer service. I would have loved to get the guy who was speaking with me but he was not wearing a name tag. Might have not even worked there?

I went into the shop for Christmas gifts and they were closed. How can that be during the busiest time of the year? Wow, guess they didn't want any business.

I signed up as a new customer on Lids.com to get a 10% discount on my order. The price of shipping and handling was high, on top of the actual item; the 10% would've helped. The promotion said the discount would be applied at checkout. When it didn't populate, I emptied my cart, chose the items again, and proceeded to checkout, but still no discount appeared on the total. I checked my email, and there was verification that I had successfully signed up. So I took the chance that the discount would automatically subtract when I accepted the order, but it didn't. Instead, a barrage of different promo offers popped up! As if I would be interested in any of them after giving my email to Lids and not receiving the initial promotion! If Bait and switch is how this company operates, I will know not to order from them again.

Extremely rude when we asked for a gift receipt to myself and my wife. We had to ask multiple times for a gift receipt. The individual was ignoring us in hopes we stopped asking for a gift receipt. The staff eventually gave us a gift receipt but in an offensive way.

This individual needs more training on how to treat loyal customers. Every year we buy hats and winter caps for our love ones and friends. Next year we are going else where.

Thank you,
Juan Pantoja.

Baton Rouge, LA. Mall of Louisiana. 12/05/2021.

There's a LIDs and there's a Locker Room by Lids store in this mall. We arrived at about 1:00 p.m. on a Sunday, the LIDs store wasn't open so we proceeded to walk around until we saw the Locker Room. Entered the store, greeted by one gentlemen, found our item and proceeded to the counter. Associate, Dustin, was the cashier, highly unprofessional, no customer service. Asked about a promotion of a free gift, his response was it" a stupid pin". Another associate standing at the counter actually explained the way to receive the pin and showed me the pin, this Dustin fellow, just stayed silent. My partner asked Dustin, what was the problem and what was taking so long, his reply was "he's trying to ring the item up", but we could see that there was a game on the screen that had his attention. We asked, why wasn't the other store opened, no eye contact from Dustin, his reply was "that's under a different management". If this item wasn't promised to anyone and the other location would've been opened, we would've left the merchandise right there.

Customer service courses are needed for this location, especially if Dustin is the head.

On October 26, 2021 at approximately, 2:45 p.m., I went to the store located at
1275 Arbor Place Mall Douglasville, GA 30135, this location had the gates close and a sign stating the following: "Will Return Soon".
From 2:45 - 7:59 PM, there was no employee in the store. Attached and incorporated to the complaint are pictures.

I am very upset with Lids! I have ordered my son a cap almost every year for Christmas and this year I messed up. I ordered the wrong size! I called to exchange it and I was told I couldn't because I ordered it more than 90 days. I live on a monthly income and have to do my shopping each month thru out the year. I ask them if my son could exchange it as a gift and was told no again! This is awful to do business this way. I could understand if I was trying to get a refund but all I want to do is exchange the cap. I will pay for the shipping ! I'm very upset and dont understand why an exchange cant be made.

Emily Hall
[protected]@gmail.com

I am sorry to have to write this complaint. I have recently received from a co worker of your company sending me a very disrespectful message who represents your company that made me very uncomfortable yet he continue on with the comments and when I shared to my friends such rude comments. I have a few people saw he was a manager, as it says clearly on his profile. It's internet bullying and being disrespectful with sexual comments that shouldn't be said in the first place. I have no idea who he is but it doesn't look so well having someone like him to represent your company. I'm very upset, I have no idea who he is. I have family who saw this and lots of friends were not happy especially seeing he is a manger at Lids. That's all I have to say. Thank you.

This complaint was based on the customer service over the phone. I was having an issue with an OLD giftcard from Fanzz. The info on the back of the giftcard kept redirecting me to Lids so I thought I could try asking them for assistance cause maybe Lids bought out Fanzz. The agent I spoke to, I forgot her name, went through all the steps to try to verify see what she can do on her end. So in the end, the agent was just going to put in a ticket to have someone get back to me to assist me further. The agent put me on hold and for some reason a supervisor was brought on the phone. The "supervisor" Janessa was on something and was straight demanding my name and giftcard number. I was taken back a little because first of all, no one asked for her. Secondly, I stated the agent who I was just speaking to before the transfer had all that info and if she was going to transfer me without my knowledge, she could've provided it to her beforehand. Janessa on her power trip was about to disconnect on me because I said that and I had to repeat the giftcard info again multiple times. When she asked what year it was last valid I stated I don't know, maybe 2013 or 2014 the latest. She had a condescending attitude and tried to be smart saying "and it's 2019". So I had enough with her attitude and requested an employee identifier or the first initial of her last name, told her I'm reporting her to corporate and requested to speak to a different supervisor or someone else. She kept trying to argue with me and saying she was going to report the call and kept asking me for my name. I told her "If this call is being recording as you said, then you guys should have all my information for the beginning of the call. Now transfers me, please, thanks!" All of that said, with no curssing or getting loud on my end. The saving grace for that whole experience was the last agent I spoke to who rectified the incompetence of the other two. I am posting this complaint anywhere and every where possible because they need to learn, one bad apple spoils the bunch! Teach your staff how to properly SPEAK and respect your customers!

The new lids on the coffees don't work well it is hard to drink out of it without making a mess specially drinking, I dislike everything about them please bring the regular lids back I'm not impressed with being burnt when going to work . Everyone I know dislikes the new lids it's my first coffee and I don't think I will get another just because it's to hard to drink out off, I'm actually complaining about these lids with approximately 30 other people and they just came out .

Good afternoon,
My name is Joseph Deering, I am an active duty Navy Chief Petty stationed in Fort Belvoir, VA. I recently went to your Springfield Lids location to have my rank (a fouled anchor embossed with the letters USN) embroidered on a hat to support fundraising for the newly selected group of Chief Petty Officers. Also, I am a combat veteran and was hoping to proudly display my rank atop my ball cap. To my disappointment, the product I received was terrible and looks like something made at a second hand store. Not to fault the employee helping me, he was working alone and the store was very busy, but I am sure that Lids would not endorse such a product to leave their store. I paid over $40 for the abomination displayed in the attached photo. I am a huge fan of Lids and I have spent hundreds, if not thousands of dollars on hats, jerseys, and other Products. Please refund my order, or I would be just as happy if you could have my hat made correctly and expedited to my home. I will be happy to ship back the hat given to me. I can be contacted via email at [protected]@ymail.com.

I look forward to seeing how this incident is going to be resolved.

Thank you for your time.
Very respectfully,
HMC(FMF/SW) J. Deering

On June 30th I called Lids and spoke to a representative that told me she could cancel my entire order as it was delayed by an extra month. With Raptors recent win I wanted to get my order sooner as they had not been shipped by June 24th. One item needed an escalation request. On July 2nd I get an email saying the order has been shipped with the one item she had to escalate to cancel. My first call to customer service today the representative makes fun of me and my email and then hangs up the phone and tells me to "have a nice day" because I ask for his name and to speak to a manager. The second call with a representative she tells me that it's my fault that the order has already been shipped even though when I spoke to the representative on June 30th she said it could be cancelled. Now having being hung up on the first time and now having a representative antagonize me I ask yet again to speak to a manager. She claims I need to calm down. Keep in mind I am calm then she tells me to be quiet and cool down. I'm confused as to why the staff pretend to have fake conversations instead of actually helping customers. I am now left with an order being delivered which I have already purchased alone with additional shipping fees being charged. I am going to share this experience with everyone unless I am fully refunded and the staff I spoke with is reprimanded for such disgusting customer service.

South Park Mall 78224, there's were I felt i did not was treated right there was a Dallas Cowboys hat on a rack we're the hats were $15 on the other side of the rack there was Spurs hats for $31 & up so I grab 2 of those.2 for 1 deal .. so I grab a extra yankee hat not in the deal or I could have put in the deal and paid the $15 for th Dallas hat..read the receipt charge full price for Dallas hat, , put other Spurs hat back didn't understand there reason why...

I bought a hat from Lids.com. Next day I got an email saying that it wasn't available and I can choose something else instead. I ordered 2 more hats, confirmed everything, got usual emails from them and forgot, everything seemed ok. After 3 weeks I called them to ask about my order status and where it was. They said that they didn;t ship anything, because at the time o my order both hats were already out of stock. Great, but why I wasn't notified about it? Such a poor and useless service

Ordered several hats from Lids website.
The whole experience with this company was quite frustrating. It took a really long time to receive my order and when I finally received it there was few items missing. I contacted their customer care service and they promised to resolve my issue as soon as possible.
Later they contacted me and said that they were not able to ship me my missing stuff and offered a partial refund. Since there was no other option I agreed but refund was never issued.
When I contacted them again they said that they need some extra time to refund me. Waited patiently and nothing. Lesson learned, will never order from Lids again.

Worst company and service ever! I have ordered three hats from Lids, two were for my kids and one for me and received them in reasonable time. Two hats were ok, but mine was too small, so I returned it and received a replacement. Size was bigger, but still too small. Then I contacted Lids again and asked for another hat. And my third hat was even smaller than the previous two! What a joke. They never apologized and I never received the right size hat. Well, at least two were ok, but I'm still very disappointed with Lids. They are making the same stupid mistakes over and over again and I can't stand it anymore. They are not the worst, but they are definitely unprofessional and it seems like they don't care about their own reputation and their customers.

Ordered a hat for my brother on November 20, 2015. Was guaranteed to receive it before Christmas. Well, it is now December 29 and still nothing. I contacted customer support, but the manager I spoke to was horrible! She was very unprofessional and quite rude. But then she told that hat I ordered was out of stock! Well, they screwed up my order and didn't even inform me about that! They had a whole month to tell me! I emailed them asking for a refund, but they refused to do that. I asked why, but there was no response! Horrible company! I will never order anything again. They just stole my money and that's it!