LifeCell South Beach Skin Care
Reviews and Complaints

I have use lifecell for about 3 weeks, I can see the difference and so can everyone else. This really makes me look and feel great. Over 50 buy this!

Great product. Easy to use. Reduces the amount of other products needed.

Sorry that others had a bad experience with the company and offers. These should not dissuade you from actually using the product and seeing the results.

Best product ever

I am fighting both advanced Celiac and Crohn's diseases and am very limited in what I can eat and tolerate. My energy and overall well-being levels are usually quite low... I'm a super active 59 yr old surfing, SUP'ing, hiking, backpacking, cycling, rock climbing, mountaineering, motorcycling, etc. For the past two years I have had to stop participating in most of these activities due to lack of energy and strength. I have been drinking one cup a day of the Life Cell and WOW! NO adverse effects! I have more energy than I can remember having for a long time.

for a product that doesn't even work. I tried it for a month and saw no difference in my wrinkles or fine lines. It's a complete scam and I wouldn't recommend it to anyone. Save your money and try a different product.

Life Cell is a total rip off. They promise you a free sample, but then they charge you a whopping $189.00 for a product that doesn't even work. I was so disappointed when I tried it for a month and saw absolutely no difference in my wrinkles or fine lines. It's a complete waste of money and I wouldn't recommend it to anyone.

I was really excited to try Life Cell, but it turned out to be a huge disappointment. The free sample offer seemed too good to be true, and it was. They charged me an outrageous amount for a product that didn't deliver on its promises. I used it faithfully for a month, but my wrinkles and fine lines remained unchanged. It's a complete scam and I wouldn't recommend it to anyone.

Don't waste your money on Life Cell. The free sample offer is a trap to get you to pay an exorbitant amount for a product that doesn't work. I tried it for a month and saw no improvement in my wrinkles or fine lines. It's a complete rip off and I wouldn't recommend it to anyone. Save your money and try a different product that actually delivers on its promises.

I gotta say, I'm not sure what all the fuss is about with the negative reviews on this product. Maybe it's just because everyone's skin is different, you know? But let me tell you, my dad is 49 years old and he's been using Life Cell from lifecellskin.com for about 6 months now, and I absolutely LOVE it!

Before he started using it, his skin was getting really dry and tight, and he was starting to get some noticeable wrinkles. But since he's been using Life Cell, his wrinkles have definitely started to lessen, and his skin feels so soft and supple. Plus, it looks brighter and healthier overall. I'm seriously so happy with this product!

Now, I will say that the first time I ordered from the company, I did end up cancelling. They have this 3-month auto delivery program, which is clearly explained during the ordering process, but I guess some people just don't bother to read the fine print. So, you know, read first and don't complain later, right?

Anyway, despite that little hiccup, I've continued to buy Life Cell online, and my dad's skin feels and looks better than it has in years. I really can't recommend this product enough!

I ordered this product and I can attached the amount of emails I sent and the call where I was suppose to be called back. Horrible customer service no one got back to me they sent the package and it Placed at another home lost stolen instead of sending me a replacing item they have given me the run around asking me to fill out a theft complaint with the usps and they ask questions that only the company can answer I explain this to them yet nothing I was told I would get a call back still waiting and they stole my money cause I didn't get the item or my money back these people are crooks. Bad company and service. All they have to do is send me a replacement item every company ensures there product I guess they don't care if customers receive the items or not and problem resolved they probably would of had a long term customers but with this experience I have had I will assure to leave a review EVERYWHERE SO PEOPLE DON'T GET TAKEN FOR A FOOL. I WANT MY PRODUCT OR MY MONEY BACK if I could rate a -0 I would

I signed up for the trial. I never signed up for a subscription. I need whatever it is canceled.

Hi all,

716.88 AED debited to my account without any prior notice, I didn't subscribe to any thing at all, I just purchased one time LifeCell Anti Aging that's all but surprised and shocked when they debited my account with 716.88 AED, I sent e. mail to customer support but e-mail has been returned undelivered so please just refund that amount otherwise thing go very bad and I don't want that.

Thanks for understanding.

I have a difficulty with LifeCell In, because I've not been informed for monthly payments which is automatically deducted from my Bank account.
I keep getting packages without statements. I find it they are very dishonest people.
LifeCell product isn't good enough for my dry skin.
I'm returning their product and want my payment reimbursed.

I subscribed with them in July 2021, and it was alright until 3 weeks in when the product started smelling weird and gave me lip inflammation. I thought it was me who contaminated it, so I didn't contact them right away and trashed the 1st tube, but when the exact same thing happened to the 2nd one after the same timeframe, on September 20th 2021 I called them to unsubscribe and to ask for a refund. They refused me because it was past money back guarantee window, and to get a refund the package should have been unopened. Question: how would I even know I would have a problem with the product if I didn't open and use it first? The policy makes no sense. During the web chat Judi told me I should have contacted them right away when the product started smelling. This means they knowingly sell a potentially bad product and use their 15 day MBG policy to cover their backs. Judi also said it was not returnable after 60 days. Excuse me, it's a monthly subscription, not just a one time purchase, I don't think the terms apply here and more than that, it is no longer about the money back guarantee of 15 days but about the product quality, plain and simple. Regardless, Judi never apologized for the trouble caused, didn't answer my last question and simply left the chat. Given how much money they charge ($60 per tube) I think they could be more polite. I emailed them to escalate the issue but it was useless, they kept mentioning their policy and wishing me a nice day so I decided to take action.

Ordered thru PAyPal and received and paid now you are repeating and charging me again for another lot which l didn't authorise
The invoice no [protected]
Transaction I'd 9hy999323d149834a
Cost $83.50 aus
Please rectify thanks Trevor young

Ps have tried notifying PayPal but I believe in going directly to the source

I just bought LifeCell 10/16/2019 for $4, 25 and I DID NOT ORDER OTHER product!
I hadn't granted the transaction on November 15th, 2015 and I wish my money back!
This company scammed me!
This company really tricked me into charging $189, 00 a month after buying and authorizing just a single purchase!
Unfortunately, I liked but I just purchased one and never allowed it to take money from my account for anything else so I will never ask for any more and demand my money back. Contact me via my email: [protected]@aol.com

They use an affordable priced and 30 day trial to attract customer to try, they will charged US$189 for 2 times if customers do not return the product. Obviously is a scam. Firstly, we have paid the money for trying this product, they have no right to request us to return it. Secondly, we only purchase the product through an online paying method, it's only one time payment, they have no right to deduct our money through our visa card without any authorization. Thirdly, this company cannot regularly deduct our visa card, we just agree 30 day trial of lifecell sending to our address, have not signed or clicked that we understand and agree with their terms(see the attached).

My name is Sandy Hughes 620 west 41st st. Anniston, Al. Cell [protected]. E mail s
sandyhughes [protected]@gmail.com.

I received your product in April. I took to PO and sent it back because it was so expensive. When the order was placed I did not know what the price was. My bank card was charged 200 dollars.

The PO said it was delivered but since I did not get a receipt just sent it as return to sender. I could not do anything.

Can you give me a partial credit or send me another product with no charge I would appreciate any help you can give me.

Thanks for your help in this matter. I do not have any thing to show for the $200 charge.

Sandy Hughes

Hi i'm micu gabriel and I have a problem, from my account was withdrawn $ 189 for an order that I did not request,
I already block my credit card and I want to go to the police to make a complain.
Please help me to explain what is about and I don't want it. I don't know what's order about. Thank you for your suport.
I want a refund and I don't want the product,

My name is James Silva and I ordered your free trial but quickly noticed that a couple days later ther was a charge for (not exactly sure) I wanna say 187.00? Does that sound right? Anyway when I received the free trial that VERY same day the mailman dropped it off he went next door to deliver a package and I went out to meet him and tell that I did not want this so he told me that he would send it back and therefore eliminating the charge on my card for the treatment. Well now I get a message asking if I enjoyed the free trial and that I would soon receive the treatment and be billed for it as well. I NEVER KEPT THE FREE TRIAL. If the mailman kept it for his wife or girlfriend I will find out because I know the station he picks up his packages at and I will go comfront him. BUT, I DID NOT KEEP THE FREE TRIAL.

This product needs to be taken off the market. I understand everyone's skin is different but I've never had a face product do what this one did. I had applied the product to my forehead, under eyes and lines beside my lips and just a dab on each area. I've never been one to use a lot of a product. Well half way through the day my face started turning bright red, itching and burning so bad. Like I felt like someone had taken a fire to my face. It hurt so bad I ended up having to leave work and go to the hospital because I was in so much pain. I only had marks where I applied the product. The doctor told me that it came from an ingredient used in the face cream. It was not a an allergic reaction. I mean my face looked so bad I didn't even leave my house for 2 weeks. I just want people to be aware of what this product can do. My friend actually tired the cream also and it done the same thing that it did to mine. I think mine was a little worse but still burnt hers up also. I have read several different reviews of this product burning faces but they will never let the comment be left for people to actually see on the website they will delete the comment so people wont see and then not buy there product. That is very LOW. I mean my face is very important to me that's why I was spending almost $200 on a face cream. I still have scars on my face several months later. PEOPLE NEED TO BE INFORMED OF WHAT IT COULD DO! I HAVE SEVERAL PICTURES OF WHAT MY FACE LOOKED LIKE BUT MY COMPUTER WILL NOT LET TO POST THEM. Then I tired to get my money back and of course they didn't want to give me my money back. But I will promise I will make a facebook page letting everyone know what this product done to me and how they treated me. They all money hungry business that does not care about there customers and after they get your money you can cancel it you will not get it back... Please do not buy this cream there are a million different kinds that actually work but this one is not one of them. This one does more harm than good!

The wording of the web page indicates the the trial product can be purchased for a small amount of money and if the product is kept beyond the 30 day trial period then the $189 cost of the product will be taken against the credit card. Immediately upon paying for the 'trial' the company also takes a charge against the credit card for the $189. Completely contrary to its promises. Their response was, 'oh we always do that, just to ensure that the order is available if it's required.'

The refund can take up to 21 business days, although they manage to levy the charge instantaneously and they also insist this is in keeping with their policy which patently it is not. See words copied and pasted from its web page below; second paragraph is quite clear.

is exclusive TRY BEFORE YOU BUY promotion is limited to new customers only (one per household, per lifetime). Today’s offer is a 2-month supply of LifeCell All-in-One Anti-Aging Treatment to try for 30 days.

All you pay today is $4.25 (reduced today from $8.50) for shipping and handling This charge is non-refundable. If you’re not satisfied with your results, simply send back your trial within 30 days from today, and your account will be cancelled. If you keep LifeCell beyond the trial period, your original form of payment will be billed $189.

Your 30-day trial includes a 120-Day Money Back Guarantee period which allows you to return the product for a full refund. Your trial includes free enrollment to our replenishment service. Every 60 days, we will send you a fresh 2-month supply of LifeCell at the discounted rate of $149. You are pre-authorizing this transaction now. International customers will be billed an additional $14.50 for S&H. To cancel your recurring orders, simply contact us Mon-Fri 9am-6pm EST at [protected] or via email 24/7 at [protected]@lifecellskincare.com. Recurring orders are under a 15-day money back guarantee. The order must be sent back unopened and in its original packaging within 15 days of delivery in order to receive credit. Keep in mind all transactions on this website are in USD. If your financial institution operates with a currency other than USD, they may assess an international currency exchange fee.

After filling up the information required to receive the sample of one of their products at a cost of 24$ including shipment by FedEx, their system indicated that the transaction was not successful. I tried once more and the same error message showed up. A few minutes later, I received an SMS stating that a transaction of 189.00 $ had been made on my card. Nothing but a fraud. Gladly enough, the bank stopped the transaction and blocked my card. Upon searching on the net, I found dozens of similar attempts from that same company. This company should be forbidden to be in business.
Spread the news about this fraudulent company !

Hello my name is Mr N Clarke, I purchased the product life cell antiaging treatment, on approx. 31 august 2016. this was a one of purchase that, was being advertised and I decided to try the product and see if was affective, however I found it was as much the same as any other moisturising cream and therefore did not reorder, it had a money back guarantee but as the product was only £10 I therefore decided to just not reorder and that would be the end of it. However to my astonishment I could not believe life cell have charged me a further fee of £130 I was shocked as I had no indication that there was going to be any more charges, I haven't ordered or received any other product, and this is a illegal charge on my credit card, I have since contacted the Barclays credit card company whom are looking into this and the charge will be requested to be returned. I didn't find the product effective any more than other moisturising creams that I have, the fact it only meant I paid !0 was the reason I didn't claim my money back guarantee. this is wrong and the company did not have my authorization to charge my account after my initial, payment of the £10. I request that my money be immediate ally refunded and await the reply from the company as to confirmation of this letter and notice.
regards Mr N Clarke 6/10/2016.

After the company received the trial back within the allotted time, this is the email I received from them:

This email is to confirm that we have cancelled your order and your account will be reconciled accordingly.
Please allow 5-7 business days for the process to be complete.
For international customers - it may take 7-14 business days for settlement.
-If you returned your trial of LifeCell within 30 days, then you have not been charged anything other than the original cost of postage.
Sincerely,
South Beach Skincare Customer Support Team
South Beach Skincare
http://www.LifeCellSkin.com
p. [protected] M-F, 9am-5pm EST

This very day they went ahead and charged me anyway!. When I noticed the debit on my bank statement, I called their customer service to complain. Their representative state that a refund was issued. HUH? and that now I must wait 2-5 days to see it on my account. As I was speaking to the rep about all the deception, she hung up on me. I proceeded to write an email back:

To whom it may concern: [please note the subject of your email- LifeCell Refund was processed]

Pursuant to your email confirming your receipt of my trial, I am quite disappointed that you charged me.
The instructions given to me was to have the trial back to you by the thirteenth of April of which was complied. The email attached from you strongly states that if it was received within the 30 day trial, there would be NO CHARGE!, and yet, you did charge me! Now I'm told by your representative, Jennifer, that I need to wait 2-5 business days to see a refund. Why on earth would I be charged at all is beyond me. Putting that charge on my account will now put me in a difficult predicament with my bank.

This whole issue, from "only pay S&H..." to "returning trial..." has been one after the other deceitful venture.
At this point, as I stated to Jennifer, I wouldn't pay a dime for this product even if I did like the results, due to one representative's rudeness, and the verbal and non-verbal lies and deceptions.

Kindly have the refund issued this HOUR so I can see it on my bank account.

Thank you.
I don't trust these people. I cancelled my card and now, inconveniently, need to change all my accounts. Thanks LifeCell :(

How can we stop these people?

Looking for a moisturizer online, I saw the Life Cell Skin Care offer for a free sample for those wishing to pay shipping costs. This mailing fee was debited from my bank acct and a tube of the Life Cell dispatched. When the product arrived there was nothing in the box stating it should be returned or incur a charge of $189. Or that additional pkgs would be shipped and charged. This free sample was my only request. I entered into no agreement for anything else from the company, nor did the form state I would lose the free offer if I failed to return the tube within 30 days, and be charges $189. I would not have agreed to this. Why would they need the tube back? This would be an inconvenience. I find the thought of them reusing products repugnant. Was I sent a used tube a client returned?
I received a shipping notification from the company March 2016, which appeared on my cell phone, stating that a shipment (which I had not authorized) was being mailed and would be billed to my name. I was shocked as I had not placed an order, nor had further contact with this company since the initial free trial offer was mailed.
The next notice concerning Life Cell company came via my bank statement that this was not the first shipment I had been charged for. But I had not received anything else from them, other than the free 30 day sample. I was charged $189 for the so called free sample that I also paid shipping on.
The South Beach Skincare rep Shana Stoute states in reply to my email reply to the shipping notification that I had not placed an order and did not want to be billed by them, that their ad includes info that they will be shipping additional packages periodically and charging to the card number I provided. I read the free sample ad and this was definitely not implied on the free sample ad.
I would never have agreed to future automatic purchases of a product I had never used as of yet, being debited from my bank acct. How would I know if it was appropriate for my skin type or something that I even wanted to order?
I notice that there are over 50 complaints similar to mine. How many women lodging their complaint can vouch for the fact that the free offer ad did not purport to financially obligate those receiving the free trial offer to any additional purchases? The website info may have been revised for liability sake of the company following complaints. I have reported the problem. The business dealings of this company should be thoroughly investigated.

On January 14, 2016 I responded to the Life Cell’s (Hollywood, US) introductory offer on the internet and consequently received from them a tube of LifeCell cream, for which they have charged my Mastercard. I have never ordered anything else from them. However, on 16 February, 2016 my Mastercard was charged again, this time for $272.99 AUD. Not knowing which branch of LifeCell has charged me, I have contacted the Australian distributor of LifeCell products who advised me that the US branch must have been put me on some form of automatic ordering system. And so I went back to the original confirmation email and, upon reading it, noticed that at the bottom of that email was a link to an agreement which, if not cancelled by me locked me into an automatic ordering, which was definitely not clear to me at the time of making the initial order. I believe that practices like this should be stopped.

I am still waiting forfor r a company iNvoice and original order number. The company name is LifeCell, South Beach Skincare. LifeCellAntiAging.com [protected]. I did receive an e-mail acknowledging the cancellation. However, after paying the initial shipping costs for the allegedly "fREE" trial item, the company debited the account again for $189.95. I had no way of knowing they would charge me. It caused a great debacle at the bank and overdraft charges as I am going through a divorce, I now bank elsewhere and the account from which I paid original shipping charges is now defunct. Again, they waited nearly a month to charge they're outrageous and totally unexpected fee, did not inform me of my pseudo subscription, leaving me with an overdraft charge.

You had better put my money back onto my credit card now i am so angry and will contact everyone i need i hate your product and now hate your thieving company-- put my money back i specificially said never charge my account i mean business.. I don't have a customer number-i tried you product hated it and you stole money from me.. Who do you think you are? Jacqueline Reynolds 7080 w 20th ave #101 Lakewood Colorado