Light In The Box
Reviews and Complaints

I ordered curtains on December 14th 2012 and the estimated shipping date was the 27th. I've checked the order and it still shows processing. As someone has already mentioned they have no true customer service. Just some weird ticket system. I am starting to feel like I've been ripped off. I truly hope that customer service gets on this order. Otherwise, I will fully share my thoughts. Here is my order # [protected].

I ordered a wig for 224.00 the expedited my payment but not my merchandise. I was worried it wouldn't get here on time so i emailed them to see if my stuff would be here and this is their response

Dear Customer

We are sorry we are unable to rush the order which is in normal processing phase as all the customers want to get the order as soon as possible especially in this peak season.

After checking, we find that your order is in processing phase and will be shipped out around 2013-01-11 on expedited. It usually takes 3-5 business days to arrive.

Please be informed that Total Delivery Time (Processing time + Shipping time) is not the shipping time alone. You may refer to this link for details about the Total Delivery Time for your order.
http://www.lightinthebox.com/knowledge-base/c1229/a3017.html

Total Delivery Time of mixed orders with items in different categories should be calculated using the longest estimated time as listed.

As it shows on the product page:
We will start manufacturing your custom-made wig once your order has been confirmed. It takes about 20 days processing time before your wig will be ready to ship. When you place a custom-wig order, we advise that you order other items separately; this way the items which take less time to process can arrive first. Thank you!

Once we mail out your package, we will send you a shipment notification which includes courier name and tracking number of your parcel for your reference. If the package doesn’t get dispatched in due course, please inform us as soon as possible. We are very delighted to help.

Please feel free to contact us if you have any further questions.

Sincerely,
Lily
LightInTheBox Customer Service

then i let them know that im not worried cuz if my stuff dont get here by the holiday then then can just consider themselves debit car thieves and do you know what those slanted eyed made in china freaks did? they cancelled my order themselves. it read:

Dear customer,

We are sorry for this situation and appreciate your feedback.

We have canceled your order #[protected] and will arrange a full refund for you immediately.

Here's some information about refund time for your reference:
* For registered user of PayPal, refunds normally require 3-4 business days to process and reach your account.
* For unregistered user of PayPal or customers paid by cards, it takes 3-4 business days for us to complete the request. After that time, please refer all inquiries to your card-issuing institution, as the time required to complete the refund may be affected by your institution’s policies and practices. Please check the refund in due course.

Thank you for shopping with us at LightInTheBox.com. Please feel free to contact us if you have any further questions, it is always a pleasure to help.

Sincerely
Lily
LightInTheBox Customer Serviceder and sent this

sorry people but if you are american dont order weddind dresses especially electronics or anything thta has to be made because we forget that the make stuff over there its not like over here where they have it in stock. i dont care how pretty something is or how cheap it is just dont.

Don't buy from them. They do not get your order right then blame you. Apparently I didn't measure right and my computer lied to me and I got a flaming red dress instead of a ruby red dress! When I told them of this they were always right and I was wrong! There customer service lied to me (after chatting with them online) they said I would not have to send my dress back to China! Well I did. I paid them $124.24 and they will only give me half of the cost of the dress plus I must pay for postage to China! After all my expenditures I get nothing and they get their ugly dress back and my $124.24! They also want you to photograph yourself with measurements to prove the dress doesn't fit! How offensive and classless! Nightmare... Total sham. They need to be on Dateline NBC !

no customer service, no refunds, bad products, fail to deliver in 3 -5 days like they say, 6- 8 days they say after ordered. everything is drop shipped from china, cheap quality products and absolutely no refunds. cheap chinese made garbage is what you get. i wish i had researched them more then i did. if you want wedding stuff, by it locally in america, i am tired of chinese made trash that is inferior. you talk to them and they say there is no quality issue. They do not care what your opinion is.

I purchased a dress for my daughters wedding from Lightinthebox.com. Once I received the dress and tried it on the sleeves were WAY to small. I contacted them the very next day to start the return process. First they told me the dresses were tailor made and I would not be able to return it. Thankfully, arm measuraments were not listed on thier website so they agreed to have me send it back. After spending $45 to send it back to China I receive an email telling me they inspected the dress and it appeared to have been worn and could only refund me 50%. They said they found hair fibers on the dress. ARE YOU KIDDING ME! The only time the dress was on my body was when I tried it on. There is no way I could have worn it because it would not even go over my arms and I started the return process the day after I signed for delivery. I have asked to speak to a supervisor so I will update everyone with how it goes. Companies like this make you scared to buy anything online.

I ordered a dress and took 3 weeks to get. When I got it the dress was totally misrepresented on their website. The color was no where near the color they had in their website! I contacted customer service and they told me to return it so I did. Brand new, tags attached and never even tried on! They get it back three weeks later and of course I had to contact them to see if they received it back. At first they lie and say the dress came back with tags removed and dress was worn and had scuffs and hair all over it. And can't refund me. This was a total lie! I called them on it because I was smart and had pictures of the dress when I packaged it and sent back. Now they say they will refund me. I have been waiting 6 weeks now and keep getting excuses about my refund. They keep dancing around it and never refunding me. This I rediculous and a rip off. I sent the dress back brand new with tags and they still have my money and the dress leaving me totally scammed. They lie when they say they will refund you because they never refund you. This company is nothing but a scamming lying rip off that sells misrepresented junk!

First of all this company is from China.
If you are ordering from the UK- look out you will be hit with some high tax/customs fees.Fees will run you about: $20-$47.00 per order.I think you are OK if you live in the US.
Let me also warn you about RETURNS-you will be charged for shipping BOTH ways and a restocking fee(& u will never be able to recoup that money).
So make sure you buy something you know for a fact you are not going to return.Even if the product you ordered was delivered broke or the wrong item was sent to you, will still be out the shipping both ways.
In the past i have ordered bathroom faucets from Lightinthebox with no problem but i read many unhappy reviews that have ordered dresses.
In the future if i do order from China- i like to stick with a company that protects the buyer like AliExpreess.The seller does not get paid unless you are satisfied with your purchase.
i hope all this info helps.

I ordered a dress from that site 6 weeks before my brother wedding and they said it need 3-5 days shipping after 1 weekI was told customs in my country might need 10-12 days, so after 2 weeks was told they are gonna investigate...after 3 weeks no follow up from them I sent them their law of Overdue Orders
[[[[If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.]]]]
they told me they can arrange a 50% refund or full refund if I refused to sign for the package, I sent them again their law, and told them the address is a work address and anyone in company can sign for it so this is not applicable, and complained to supervisor...
do you know what she said she want to refund me only shipping cost if I decide to keep the dress... can you believe that going from 50% refund offer to just ...shipping cost refund, and their law says full refund... I fell for that trap. and she said the plane was reduced due to Middle east situation I am not living in the middle east! and that means the package is still there and not shipped at all... so its not true what they said that it has been shipped 5 weeks ago.

I have read in numerous reviews online, after my situation unfortunately. Now I have no dress, no refund, and a wedding to go to next week... poor me of course. I will file a claim with my credit card company
Please save yourself from future headaches and money loss and do not buy from this site!
and as one review had posted once they have your money they will play you around to the max with no refund, and I now believe him... :( :(

Absolutely horrible. I ordered a custom size dress, which came three inches too small, and white shoes, which upon arrival were pink. I understand I had to eat the cost of the dress, but they refused return on the shoes, saying the order was correct. Hmmm. Packing slip reads WHITE. Shoes are pink. I sent a photo to them of the pink shoes... Maybe they can't differentiate colors? They offered me a coupon for future use at half the price I paid for the shoes. All items will be donated to a local thrift shop.

I ordered a wall painting and payment is processed. I received a shipped out confirm with tracking # - wrong tracking number. I tried logging on and now my account doesn't exist. I requested for new password - no response, yet I receive ad emails...all the time! Can anyone advise on how to get results - I really love the painting, but how long will it take to get it? does anyone know contact for this company?

I purchased 5 vessel sinks with waterfall faucets. After 3 months of use, one of the faucet handles or joystick broke. I tried contacting the company to purchase or get a replacement part. All I get is a run-around. No customer service and they don't disclose on the site that you can't get replacement parts. I spent over $3, 000 on these 5 sinks and faucets and I cringe at the thought of them breaking. The quality of the product is not good and I anticipate the other breaking soon too. I made a terrible mistake purchasing these sinks and faucets from LightIntheBox. Please don't let them do this to others!

I ordered 2 Dropads for my 2 daughter, after 2 months one of them won't charge anymore so I contacted lightinthebox and they did send me a new charger, Problem is it still doesn't freaking charge! Now the other one also will not charge, so it is obviously that these are defective! I have 2 very upset kids about this and for the $$ I spent, I can't believe they don't have a 1 year warranty! I do not have a lot of money so I can't get my daughters anything new so I want everyone to know NEVER use this company! You'd be better off just throwing the money on the garbage it is less a headache and you won't have upset kids!

I bought and e-pad with light in the box. after a week I still had nothing received. I checked with them as nothing happened. they said to wait 40 days as deliveries could take long? I then asked for T&T and checked with UPS. UPS apparently stopped by my house just when i was not there. i could see from T&T the package was 60KM from my house waiting at an airport. I then asked to LITB to redeliver. Nothing happened. I asked again. Nothing happened. After another 10 days the package went to Neuss I could see. I asked why it was sent to Neuss in Germany. they replied finally the package was destroyed! so i asekd my money back. the commented they would not do this because i should have stayed home when UPS came by, ie it was my fault. AAARGHH!

I have now asked my CC company to get my money back.

Light in the box (www.lightinthebox.com) is a really ### company and unreliable.

another thing was i got afterward a invoice from UPS. I should pay EUR 30, - (half on the total) import duty for something i never received.

unbelievable. LITB is the most ### internet company in the world

i bought the ouku horizon cell phone from this website, i am not satisfied at all with it and wanna return it, they offered 7 days to return but when u contact them no one answers ... finally when its day 6 the offered me to keep it with 20$ coupon(i spent 130 dollars) and when i refused they said they gonna refund me only 83 dollars and i pay for shipping and handling charges to send it back to china
i hate this website and i dont want anyone to buy from them >> its a fraud

I am currently trying to get something happening with incorrect curtains 3 incorrect out of 5. So far they are saying they will give me a 50% refund on 2. What about the third. No mention how they will refund. Very vague. I think I too have been ripped off t. I spent $800 and have two curtains, very expensive. I still have items in my cart that I wish to order but I think it would be wise not to. Any idea/suggestions for me. They tell you to order according to your track size, what do you do when they are too big/damaged.
I hope this issue will be sorted eventually otherwise I'm well and truly out of pocket

in February of 2012, about 2 months ago i purchased a tablet from lightinthebox.com and had no problems with it the first month but after the charger tip broke off i had to pay $40 for a charger at my local store. With in that first week of recharging the battery will not stayed charged and the screen says charging but the battery level went down while plugged up to the charger. The internal battery is messed up and probably was when I got the product. I have been trying to reach someone from the sight by email to return the product for either another working tablet or my money back. Since I can not get any response or customer service satisfactory, I will not recommend or either buy from this site again. email; [protected]@yahoo.com

I placed an order with LightInTheBox.com for a cocktail dress after reading fairly reasonable reviews on their own website, unfortunately I felt confident after one of their 'live chats' which was mistake. There is no other way to contact the company or seek information nor redress. The dress is not yet due for delivery but I have already lost confidence, a) after trying to contact them and b) reading the quite complaints here.
My conclusion is that this is not a very professional set up, they are borderline fraudulent and very dodgy. With hindsight, I would not deal with them.
I have managed to find an address but no phone number of email:
No. 56 Dong Si Huan Zhong Lu, Ocean International Center A Bld [protected]
Chao Yang District
City: Beijing
Country: China
Postal code:100025

I order wedding cakes boxes I do had 1 in yellow I did ask for ivory see may record I do not going to pay for return item I would like the one with the right color I did ask for and pay for

I spent $240 on shoes- ordering 6 pairs in the one size. They arrived promptly about 2 weeks later- beautifully made but all in different sizes. Of the 6 only two were actually close to size. When I contacted the customer service they asked me to photograph the shoes with my feet in them (that was a sight let me tell you) so I did- 4 pairs of shoes with my heels hanging over the edge of the shoe.

After waiting almost a business day to get a return from the email I sent (in immediate response to theirs) they admitted error and gave me 4 options. I chose the option of compensation (half the amount of the shoes I purchased) and renegotiated the price - stll out of pocket. They then tried to reword it so I would not receive a refund, rather a store credit or coupon -which will never include postage. I have refused this version of the option and am still waiting on a reply which. after reading all the blogs here, Im thinking will probably not happen.

I paid through credit card as they did not offer the option of paypal- my huge mistake and one I will never make again. NEVER deal with this company if you cant pay through paypal- in fact dont ever deal with this company if you actually want to get what you paid for.