Light In The Box
Reviews and Complaints

On Feb. 03 2016 I ordered # [protected], before I submitted order the page said 3-5 day shipping, after I submitted it was 10-20 business days, it's been only 14 days but I'm concerned after reading some of the comments, on this site you said include order # which I did at the first of this comment and you will contact me, I trusted your company to do their part, I did my part when I ordered and paid in advance. Please do your part and send me my products, # 2Pcs 3157 18x5050SMD 80-100LM Red Light LED Bulb for Car (12V) Quantity: 3 $11.97 + $4.00 Shipping GRAND TOTAL $15.97, I expect my parts or my money. DO THE RIGHT THING. Thanks, Tom P.

light in the box is full of horse [censor]. They take your money and never send you your package. If this happens to you file a claim with your financial institution and let them know with in 15 days from the first day ordered. They will refund your money for you. If you use your visa and pay expedited shipping and it's no there by the last day. They have a strict policy they will also refund your money. Do not wait longer than 15 days it will make it a little harder. Good luck all I hope light in the box burns down by natural disaster. I hate them. lol

Hello All,

I have purchased a gps/dvd player for my car. I ordered it and got it after 9 days. HOWEVER! The device had more problems that I could ever imagine. DVD would freeze, gps did not work, there was a gps button but nothing happens if I click on it, Device would freeze and not turn off, I had to hard reset it few times, then hard reset would not work, I had to disconnect my car battery to reset it.

Nine days later after receiving date I contacted Lighinthebox. I was advised to ship item back for a replacement and they will cover the cost of shipment up to $70. For that amount of money the only option was to send item back through ground/sea. Usually it takes 4 to 6 weeks for the item to be delivered to china.

Here I am 58 days later, and I have not received a working item yet. Lightinthbox has refunded me the shipping cost (about 50-60 dollars). Unfortunately I have paid over $100 to get device installed. & will have to pay another $100 to get another wiring done, or to get the manufacture radio back in.

I have recently contacted the company to follow up on current status of order. I was advised item will be processed around June 7. So now we're past June 7, I contacted them yet again. I was advised that item is not available due to demand. Yea I'm sure people are dying to buy the same in dash gps.

I was quite patient with them. The main reason I purchased this device is for the road trip I'll be on very soon. So I guess if I’m on the road I’ll have no radio/audio player installed.

I have contacted my VISA Company, the one I used to pay for item, and filed complaint to dispute this sale. I was advised 4 weeks to get issue resolved.

At this point I DO NOT RECOMAND lightinthebox to other online buyers. I would have defiantly paid the extra $200 and purchased in dash gps from Best Buy or Future shop in my local area.

I will defiantly not recommend it to my father and sister who wanted to get in dash gps for their car as well.
If lightinthebox owns up to their promise and take serious action I will post updates to this post and let everyone know how they handled the case.

If by any chance someone from lightinthebox reads this, I have opened 4 tickets regarding this matter. I'm not sure what different it would make if someone from lightinthebox replies to my posting asking to resolve this matter. But If you do get a chance to read this my order number is: [protected], maybe you can post a reply on how you resolved this matter.

So yes I agree, they have the worse business practice I have dealt with online so far.

I have been fighting light in the box for 4 months for a refund on a defective wedding dress. Initially it was refund within 2 days, then 5-7 days, 30 and now 40. The comment by light in the box is just a lie. I sent back the defective dress, so they have the dress and my money. All of their emails just say be patient. Truly, their behaviour is criminal.

Buyers Beware. Lightinthebox is a total rip off. I returned almost 200 Euros worth of merchandise through UPS and lightinthebox refused to take them back. I never experienced in my life what they have put me through. Excuse after excuse rather than deal with the problem. I have lost all this money through shopping with them. There should be away to stop their scam . They have our money and we are left with nothing but shoddy merchandise. Very unhappy Irish shopper.

je voudrais une réponse rapide et un numéro de téléphone pour pouvoir vous joindre

j ' ai passe Commande LE15 août le Montant a

Été encaisé MAIS je n ' ai Toujours rien Recu

Hi,
The lightinthebox people are cheaters. I also ordered some products 20 days back. I didnt get any products till now. I think they are cheating people. I suggest not to order any things from that website.

i ordered my dress 3-6-10 and now its 3-30-10 and still no dress am getting married 4-17-10 and i have no dress

I too have ordered from this company on Feb 13, 2010 and they got their money on feb 14, 2010 from my credit card. I still have not recieved my order. All I keep getting is excuse afterexcuse about when they should be shipping out my order. This is insane. Very regrettful of doing business with this so called company. Beginning to think its nothing but a huge scam. I mean come on they have no phone number to reach anyone in their company. hmmmm something just aint right here and I am getting fed up

I have had the same problem!... and after reading the complaints on this site i am beginning to regret ordering from them... Did you ever get your order?

So was your complaint ever attended to? Was it rectified?

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

i have used lightinthe box and love the goods... all the things i ordered are great... even when one item was missing i emailed and recived a new one with in days... would use them again...

same here except with my iphone i ordered

I also purchased a mp4/p3 touch screen player and it will turn on and freeze it doesn't turn off and it won't except the computer at all. I purchased it for my 7 year old daughter for Christmas and now the one and only thing she wanted doesn't work and I can't get anyone to help me. I will never buy another thing from them and won't let anybody else order from them. I have sent over 8 email and tickets and have got not one reply.

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

Dear Customer,

At the time we do not provide a 800 number. but we have our ticket center for customers who can contact us, all the tickets submitted by customer will be replied within 24 hours.

Here is how to contact customer service:
Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

Does Light in the box have a 1800 number?

i ordered some items a month ago you have catched the money right a way .iam still waiting for my orders so far no way to reach your company.what is going on why did your company remove their phone number, how can the customers reach you guys.please reply to me at phone#[protected] or contact me on emaILgebara55mg98@gmail.com thank you

Customers with a means for timely feedback . WE NEED!

I am awaiting a reply to the cocktail dress I mailed back to you on March 14, 2011.
Has it been received? In addition to the dress, mailing costs were substantial and I've heard nothing. Your phone does not reply nor does the website provide any helpful information.. The dress was returned unworn, with tags still on because it did not fit me.
My order # [protected].
I can be reached at [protected] in the US.
Dealing with this company has been extremely frustrating. Kindly respond to this Email.
Gladys B. Stern
stern@ohio.edu

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

It looks like you should be mad at the US customs and UPS, not LITB. A store in China can't predict that one of the items they send you will be stopped by the US customs, or what extra fees UPS will decide to charge you.

Just in case you didn't know, UPS is a terrible company. They'll always have the highest "fees" to be paid when you receive the package. They also have a huge problem sticking to their delivery schedule and will always come when you're not home and then make 2 more imaginary attempts to deliver your package (yes, imaginary because the never really come back). And their customer service...well, I am not sure why they have one since they are utterly useless.

I have never tried LITB, but I did try UPS (regretfully) several times and I don't recall having a single positive experience with them. Just remember LITB is in a whole different country on the other side of the world and therefor communication problems, specially over the phone, are pron to happen. Besides, for what you described, even with all that they did try to fix the issue.

If they sent you what they were supposed to send, it's not their fault if YOUR country's customs decided to keep your slippers or if UPS decided you should be charged $20.75 to get your package.

According to what you said, the only mistake LITB made was using UPS to ship their product.

DENNY
your reply seems to be one of concern to the customer who describes your company as a "rip off" if that is so, then i feel confident that you will put right an order which was meant for a wedding but on arrival only one of the items were fit for purpose but the other one could only be described as a shoddy piece of work which had poor quality stitching which rendered the garment un-wearable If you are to apply to this mail then i want it confirmed that return of goods will not have further shipping or any other costs adaded
Our understanding was that we were going to get a garment fit for purpose at a price of approx £32 but the invoice stated £52.oo so here is your chance to honour your word that your company can produce the goods, because without that you will just go to prove to myself and many others that internet shopping is not as good as it seems and there are a lot of social networks out there who will carry a positive message or a damaging negative one which can create large deficits to any company and one of those social networks is run by my son
order no s016520900001(2 short sleeve faux fur bridal wedding wrap ) maybe you could return the favour and provide a contactable phone number for us to gain contact with you and to restore some element of trust because after alll you were asked to provide some items for a special day in the life of someone

Dear customer,

On behalf of LightInTheBox.com, we apologize for the unpleasant experiences and the late reply. We are extremely concerned to read your comments. We would like to know more details so we can address this issue promptly.

You can reach me at Denny@lightinthebox.com. Include your order number and contact info (a reachable phone number is best) and we will assist you very soon.

Thanks and Regards,
Denny

Why use paypal? I have always used an ordinary credit-card (Master/Visa) - and if I don't get the goods which I have ordered, I can ask my Danish bank - to refund the money paid/which have been drawn on my account (Possibly a problem when using an extra, outside agent for the payment?)! And I have bought several items from L.I.B. also with one faulty item. When I complained I got the missing part, a bolt in an envelope - or actually 4 new bolts!
Finn S. Denmark

I ordered some items from this company in June 2008 and they did not ship the some of the items, so I initiated a dispute on my paypal account. They emailed me that the ONLY way to refund my purchase was to close my paypal account of which I did because it was the first time I've used international payment thru my paypal account. They LIED and LIED to me because after I closed the dispute with paypal, there was no recourse for paypal to initiate the investigation process. After numerous emails back and forth and having tried the U.S.A # (which is a fake # because no one answers), they've stopped responding to my email. I sent them several nasty emails that they were a POOR and UNPROFESSIONAL BUSINESS and I will NEVER do business with them and will definitely tell my friends and families about their POOR SERVICE. It is now May 2009 and still have not receive my refund.

400 bucks put into this site to never even receive the product i feel your pain.

I am sorry for what you went through! I also had to deal with these rip off artists!

I usually dont order out of the country and next time Ill pay more attention. My order was placed on October 24th A month later I have no package and still to see a refund. I was going to return to sender since the wedding I ordered it for already passed but I have no package to return to sender. The customer service is automated they have answered all my messages and keep saying that it will arrive soon. Im tired of logging in everytime I want to message customer service. The shipper tracking information is chinese so I have no clue where it says my package is. I explained this to them and after I pressed the supervisor button he just said to be patient. Paypal now has a feauture that until the package reached the buyer the company will not get paid, boy do i wish i activated that prior to this order or i wouldnt be asking for my $44 back.

I ordered hair extentions for my customer to put in hair for her on 26 th may I have still not received order and no way of contacting light in the box once link I contacted just sent how to track order which I already did it's not even shipped yet Iof not received this week will be going to get my money back

Ordered August 6th. Credit card charged 8-6. On 8-15 they advised the product had been shipped. On 9-5 they advised product mailed on 9-5. Now 9-30 and no product received. Scam company. No phones, no customer service. Bombard your e-mail with unsolicited advertising. Avoid at all cost.

I ordered a dress from that site a dress for my brother wedding and they said it need 3-5 days shipping after 7 days I was told customs in my country might need 10-12 days, so after 2 weeks I asked and was told they are gonna investigate...after 3 weeks no follow up from them I sent them their law of Overdue Orders
[[[[If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.]]]]
they told me they can arrange a 50% refund or full refund if I refused to sign for the package, I sent them again their law, and told them the address is a work address and anyone in company can sign for it so this is not applicable, and complained to supervisor...
do you know what she said she want to refund me only shipping cost if I decide to keep the dress... can you believe that going from 50% refund offer to just ...shipping cost refund, and their law says full refund... so can you see how they trap poor customers like me which I fell for that trap. and she said the plane was reduced due to Middle east situation I am not living in the middle east! and that means the package is still there and not shipped at all... so its not true what they said that it has been shipped 5 weeks ago.

I have read in numerous reviews online, after my situation unfortunately. Upon sniffing out those complaints lightinthebox representatives always give THE SAME USELESS DEFAULT answers that are copy and pasted, and this is my situation they keep responding with a twist but same information as if they don't even read what you send them
Now I have no dress, no refund, and a wedding to go to next week... poor me of course. I will file a claim with my credit card.
Please save yourself from future headaches and do not buy from this site!

I ordered approx. $30.00 worth of clothing from this company. I was apprehensive because I was burned one time before on a online order from China. When I checked out, I used PayPal for payment. I never received confirmation of the order, and marketing emails from them indicated that I did not buy on my last visit. After about a month without receiving the order, I contacted PayPal to investigate the problem. Not long after contacting PayPal, I received a package from them, but it contained items that I did not order, don't fit, and I don't like, It seems as if they lost my order details, then when contacted by PayPal they figured they should send me something! I failed to contact PayPal in time before this case closed, so they paid the company the $30.00. As of now, there is nothing I can do about it. I will not be ordering from this company again!

Way back in April I returned a dress i ordered (which fitted too big). I sent the package registered too, to make sure they received the item. However to this day (3 months after) I haven't received any acknowledgement whatsoever. A dress which shpuld have cost 100 Euros ended up costing me double. Due to having to pay, custom duties, parcel registration and parcel costs. I sent the dress to the following address:
customer service
Light in the Box 3f No. 5 building no. 885 ZHU Jiang RD. SUZ HOU, JS 215011 China

Bought tablet took 22days for it to come, turned it on went dead, tried to charge it no charge. Very cheaply made also. Sent it back, 30 days later still no refund, do not buy from this company

I bought a dress from light in the box. The order was messed up but finally completed and I recd t he dress. It ws needed for a wedding and hardly got here in time. Then when I tried it on Inoticed that the dress wasnt sewn correctly. The seams didnt match, the zipper was not in right, the hem ws a disaster. One sleeve on the jacket was smaller than the other. So I referred to the return policy. They told me to return and Id be refunded my money but not the postage to return. Also when I read the info to return policy prior to buying, it left out the details that caused this complaint. After requesting a return I was given time slots for refund. It, the way I figure would take over a month. if not more. Then Ihave to send it to China for gosh sake and the postage was very high. nearing $50. That isnt reimbursed. So if and when I ever get reimbursed, Im out at least the postage, maybe restocking fee or whatever they call it, and I dont have the money for another dress for the wedding which is in 10 days! This was THEIR fault, not mine. My measurements were right, theirs werent. Poor workmenship which I should have known as I lived in China for three years! I see other complaints but they still continue. I will say, their customer service reps are nice and professional, however, they dont make the rules. Im sure others just let it go as it is hardly worth the effort. Im not but I feel I should be reimbursed for the postage to china also...and the full amount I paid of $138. I also think they double charged me for the jacket which would be another $43 ...that they are cking out, I hope...Thank you. Dy

Beware of lightinthebox!
If you dont want to get screwed by them!
Learn from my mistake!
I ordered several items from lightinthebox on jauary 26, 2017, mainly home improvements about 200 usd. Of course a the shipping took forever, when finally I received the merchandise in march, it was already too late and did not apply the 30 days warranty. They figured it out how to get rid off the crappy, defective products they sell! The shipping will take for ever and they only give you 30 days of warranty to even dispute about a defective merchandise and of course it will be denied. They will take payment immediately on line, to
Ship or resolve anything, it is like "waiting for godot".
They will give you the run around and you will never going to see anything resolved. They are in china and the buyers are in the otherside of the world. Eventually they will completely ignore your emails. What a fantastic customer service : they are wrong you are right but "you should be undarstanding" about the crap's not working.
Now what I don't understand that if there is a bad, defective product wouldn't make sense to have it replaced? Afterall if a product does not work after a couple of weeks, then there is an issue with that particular product. It is defective!
Not with light in the box. Apparently the don't have enough light in their heads to figure out that how powerful internet is and for the cheap crappy product they are selling eventually, they will not have any buyer left to cheat and screw.

I had no problem with buying my phone and everything looked good and the phone was shipped in time. But when I started it it was mirrored, so I restarted it and it was back to normal. After that I was about to call my mother and saw that I didn't have a mobile network. So I can't send a text-message I can't receive a text-message, I can't call or receive a call. So I thought 'what if I test to reset the phone and see what happens.' and I did. And look it worked, in 5 minutes... So now I have a phone that doesn't work!
I have tried to contact them, but I don't get any response from them, and that is not OK. Oh I almost forgot, a week after the broken phone got to my door I received an invoice from UPS that didn't emerged when I bought the phone. And is not OK either.

Thats seriously sucks, did you get the product though?

I have the same problem now. The link that doesnt work and DHL and other webpages not confirming the tracking code...

Umm, I just sent in my order today. Now, what I have seen so far tells me no one has any common sense. How high quality/well made do you expect your items to be if you are paying $5.00 for a dress or $50 for a digital camera? I ordered only clothes, never even CONSIDERED getting any electronics. Yeah, you want a beautiful full-princess wedding gown with a 40-foot train- and it only cost $300? Hope you noticed the notation that they are all 100% polyester. And they have every right to be. ITS A THIRD THE COST OF A GENERIC CRAP DAVID'S BRIDAL GOWN! Also, a woman posted she ordered her gown for a May wedding in April. That doesn't give time for alterations or if they send her the wrong dress. It has to come from the OTHER SIDE OF THE PLANET. How is it the company's fault this person doesn't understand internet purchases, or have any forethought other than "Oh my God! These dresses are soo cheap!" That's the operative word here, cheap. It's not "a Deal" or "a Bargain" or "cost-effective" or "inexpensive" Its CHEAP.

Everyone goes in drooling over the low prices, but I was taught that you get what you pay for. I personally don't mind cheap clothing because with the rate things go out of style, it doesn't make sense to spend tons of money on cute trendy clothes. Buy trends cheap, but for staples that last, spend the extra dough.

I bought an underwater sports video camera RD31, it doesn't work but the most annoything thing is that when I loaded the camera driver into my system it turned off my ant virus and ran it's own virus checker which locked all the system then took me to a website to pay £49.99 for their ant virus. I agree with takenin2010 "Don't do business with China

sadly you can add me to the lists of the taken in. i ordered a memory card for a psp, they charged my account for it but i have no memory card and no proof of buying it on their website. thankful im only out $12.50... moral of the story dont order things from china

while i havent dealt with this company, always use paypal, if its hasnt arrived in adeququate time, open a paypal dispute and only comunicate thru paypal, if they request copies of identification, which is completly unnessecary,

Immediatly escalate your claim,

Dealing with another shower of B#@$@$@ chineese wholesalers, just the threat of complete escalation was enough to get a full refund.

Never ever ingage in email/livechat communication, it gets you no-where and is un-recorded in relation to paypal.

Same for me unfortunately !
Do not buy from them!

I totally agree! They have ripped me off over $300 and they refuse to give me my money back! And half of the items I didn't even order and they still charged me...I wrote to their customer service department and no response. Not only that, but there was not packaging slip or return information for the items. I had to pay out of my own pocket for shipping of over $60 (standard mail) just to return all their crappy products that were poorly made and other items I didn't even want! It took them over a month and a half to process my order. Even then I had written several email complains about my order. Customer service won't email you back and their 1-800 service number is disconnected! I reported them for fraud to my credit card company. DO NOT BUY FROM THEM! YOU WILL BE SORRY, like me.

I would buy from overstock or amazon their the best lightinthebox.com never gave me my iphone i wasted 100$=(

I don't think eshopwalk.com has anything to do with lightinthebox.com. They sell some cool bags... I bought a Gucci at eshopwalk.com and it was nice.

WELL THANK GOD NOTHING BAD HAPPENED TO ME I JUST BOUGHT MY WEDDING DRESS FROM LIGHT IN THE BOX. I RECIEVED IT SOONER THAN WHAT I WAS TOLD AND MY DRESS IS GORGEOUS! I THOUGHT THEY WERE GREAT! AND I WOULD USE THEM AGAIN IF I NEED TO!

Any company that calls a US size 10 an XXL is a bit daft to begin with...a waste of time. !

try overstock.com or amazon it really works my friends recommended it to me.

but why now select paypal as the payment method? i had order lot of nfl jerseys from www.stylesell.cn, they run a good business, so far i am very pleased to doing business with them

please try www.onthesource.com if you found lightinthebox is not good.

lightinthebox sucks and spams. Don't buy from lightinthebox. They also hide their outragous shipping cost!

I ordered a wedding dress from light in the box, I read all their guarentees and shipping times because my wedding was a short time away. They advertise that it may take up to 14 working business days to make a dress and then another 3-5 day for expidited shipping, so I ordered what was at the time the dress of my dreams. With constant email updates and even two personal thank you's from two different account managers I thought everything was perfect, I even got my dress in two weeks total time, but when I got my dress the nightmare began! I had the WRONG dress! I imidiatly started calling but no one ever answered and I went back in the website to file a ticket it said my email and shipment number was unrecognized! I must of tryed it at least 60 times before I gave up. So I tryed calling again and to my surprise someone answered when I told him everything and give him my info all he knew what to say was go online and submit a ticket. For what good do they provide a number if they cannot help you! So once again I went online and tryed to enter a tickect and it worked my best guess is the guy on the phone must of turned on a switch that allowed my complaint to go through? The next day I got a generic message telling me that the dress sent out was the dress I ordered? When in fact the dress I ordered did not even strike a similarity to the one advertised! It is I HORRIBLE place to do business with !
Moral of story is, Brides DO NOT get you Wedding dress at lightinthebox.com if your reading this posting and maybe even more it's cause it's happened to people before! Trust me you don't want to get Ripped off

Why not try this website ? www.youtoimport.com

I put this up a few days ago, but I have my issue resolved and they were great and real fast I thought it's only fair to let you know it's not fraud it was just a mistake.

They are a real nightmare. I order a PS3 from this company and the games was fake and the ps3 didnt work

I contact them and wanted to send the goods back, I finially send the goods back and I didnt get a refund

There is also lots of bad reports in this forum ; http://www.wholesaledropshippingforums.co.uk

i ordered a knee-length dress and received a full-length dress. plus it was supposed to arrive in 19 days, but it took 36 days, so it missed the only event that i needed my dress for. i sent a picture of the dress to their customer service email and they told me to send it back to china (at my own cost of course) for a full refund. two weeks later i contacted them asking where is my refund, they told me there is nothing wrong with the dress, saying it's knee-length that they can only give me 50% refund. NOTHING wrong with the dress?!? so my dress changed its length on its way to china? and guess what, i never even got the 50% refund! so i lost over $160 for nothing, i only got headaches! don't order anything from them unless you want to lose your money!

BEWARE! BEWARE! BEWARE! BEWARE!
junk site, i purchase something about 3 week ago and nothing . all the good reviews come from them, so dont trust . FAKE site .

Lightinthebox are deceiptful and liars with poor customer service. They state FREE SHIPPING on bulk orders but they increase the price of each item for bulk orders by at least $10...they are misleading the customers by doing this. They have the WORST customer service I have ever encountered! and I hope they go out of business as they are nothing but CON MEN!

This shop provides devices with very bad quality.
The device I purchased stopped working after only 2 weeks of use.
I contacted their costumer service they refused my request to replace the product because it has been used for 2 weeks!
I would never buy from them again. And I’d rather spend a bit more to receive proper quality items and better customer service.
Be ware!

I'll start with the good. Sellerkey ships their product relatively fast. Now for the bad. Their products are not always up to par. I purchased 3 Wii units with 20 games. All of the games were copies of actual games - illegally pirated games. 2 of the Wii units did not work properly. When I contacted customerservice, all I received was a form letter response stating that their products are good, but if I still needed a refund to contact them. I again contacted them, and received the same form letter response. It has been over a week, and I have been unable to get them to accept a return and offer a refund. I have contacted george, jack and the others and they have failed to respond. So, in short, they appear to be a legit dropshipper, but if your product is faulty they appear reluctant to accept returns and atleast in my case, have given me the runaround.