Menu
For Business Write a review File a complaint
LiveGlam Customer Service Phone, Email, Contacts

LiveGlam
Reviews and Complaints

liveglam.com

Learn how the rating is calculated

4.5 13 Reviews 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LiveGlam Reviews 15

ComplaintsBoard
D
2:02 pm EDT
Verified customer This review was posted by a verified customer. Learn more

LiveGlam Live Glam Extravagant!

I've always struggled to find lippies that last, I do not regret subscribing to Live Glam all the colors that I get each month are gorgeous and my lippies are literally all day wear I'm left without words and I am forever thankful with Live Glam because all I have to do is open my drawer and there is my collection of beautiful color lippies no more going to stores and looking for a lippie for a long time and wondering if the lippie is going to last or if it will look good on me. My favorite are the matte lippies but the glosses are also breathtaking I'm 46 years old and grateful for no more spending long periods of times at the cosmetic stores and Live glams shadow pallets are amazing great pigment all I do is open my mailbox and walla.

Read full review of LiveGlam
Hide full review
ComplaintsBoard
D
1:25 pm EDT
Verified customer This review was posted by a verified customer. Learn more

LiveGlam Great value/quality ratio

I love being part of the #MorpheMe/#LiveGlam brush subscription program. It let's me indulge my addiction to makeup brushes without hurting my pockets... Lol! Morphe delivers a great value/quality ratio and is a brand that I can really trust and stand behind. The products are second to none and I'm super excited each month to receive my brushes... it doesn't hurt that some months they throw in an extra little bonus to sweeten the deal either! ;) I always recommend this subscription program to people because I know that they'll love it just as much as I do. No point in getting all those makeup subscription boxes if you don't have quality brushes to apply them with, right? O. o #glam #makeuplover #mua #freelancemua #Morphe #subscriptionboxhoarder

Read full review of LiveGlam
Hide full review
ComplaintsBoard
H
9:05 am EDT
Verified customer This review was posted by a verified customer. Learn more

LiveGlam Best decision of 2016

Ok so top 10 best decisions. I love makeup, I love the brushes involved and skin care just as much. But I'm a poor recent college grad. So morphe has basically saved me. I hate that I have to order in bulk though and always pay shipping every time I need a brush and I'm no pro so I don't always know what to get or how to use it. This monthly subscription is so cheap, you get different brushes every time with descriptions on how to use them, & you don't have to worry about buying in bulk or paying shipping 10 times because it's all in one once a month! I've received brushes I didn't know I needed and ones I've wanted to buy but didn't because I only needed one or two & didn't wanna pay shipping for just that. The times I needed customer service I didn't even sweat it. They emailed immediately back multiple times with me, were quick, understanding, patient and even though it was my mistake they threw in a free brush for my worries. How awesome is that? 10/10 review for me!

Read full review of LiveGlam
Hide full review
  1. Pros
    1. High-quality makeup products
    2. Flexible subscription plans
    3. Exclusive member discounts
    4. Vegan & cruelty-free items
    5. Trendy, curated product selection
  1. Cons
    1. Limited Product Range
    2. Subscription Model Not for Everyone
    3. Potential Quality Inconsistency
    4. Limited Global Shipping Options
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

LiveGlam The best monthly subscription I have ever had

After nearly 5 years of being a Liveglam customer I can honestly say that I couldn't be without my monthly morphe brushes. Every month I receive 4 or 5 brushes along with a description card explaining what each brush is used for. The brushes can be from any of Morphe's vast range of collectable. Sometimes I have eye brushes and others I have face and fluffy powder brushes. I collect make up brushes as well as using morphe on a daily basis. I can not fault Liveglam at all. My brushes arrive each month around the same time. They come from the USA to me in the UK and my monthly payment includes the shipping and taxes which is great. Each month you accumulate reward points which can be exchanged for your choice of brushes, lip gloss or eye shadow palettes. The customer service is 5 star too, always happy to help and sort out any issues or offer advice. I would 100% recommend Liveglam subscriptions, there is something for everyone. Thank you Liveglam you are the best of the best

Read full review of LiveGlam
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

LiveGlam Fantastic Subscription

I've subscribed to many different subscriptions over the years and many I still have but a few I've left behind. One thing I noticed first about this subscription is the option to skip the month (and still get points for it) or trade the entire collection, or even just a piece of the collection! You aren't obligated to join every subscription they offer (brushes, lipstick, eyeshadow palettes) but it each one is worth it and if you love makeup, each offers awesome products. How many other subscriptions do that? Plus, they have a shop where you can buy items for a reduced price and a rewards shop to turn your points into brushes, lipsticks, entire collections or palettes. The shipping is super quick once you get billed and you get a nice amount of time to preview the upcoming collections and decide if you want to keep it all, skip or trade one/a few pieces. The customer service is fantastic and solves issues really quickly and efficiently. It took me a bit to think of subscribing, but I've been nothing short of happy with each of my subscriptions (brush club, lipstick club and eyeshadow club) from them. Absolutely worth it and some of my favorite subscriptions.

Read full review of LiveGlam
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

LiveGlam Liveglam is the best Subscription Box out there!

Liveglam is the best Subscription Box out there! I used to get all three but can't because of pandemic. I stuck to the Lippie Club! If you are into trying new colors or wanting to help the dry skin on lips the Lippie Club is the best! Not another box can sell to you the way Lippie does. I used to stay with one type of color, now I have ventured out and wear nudes, reds, and even pinkish! DONT KNOCK IT TILL YOU TRY IT! Love you Liveglam ❤️

Read full review of LiveGlam and 3 comments
Hide full review
3 comments
Add a comment
A
A
Amoraler
Verified customer This complaint was posted by a verified customer. Learn more

Love this site, the staff are so nice and helpful!

E
E
E. Cain
Verified customer This complaint was posted by a verified customer. Learn more

I personally love the live glam products! It's only been twice I've had concerns about a delay in shipping over the last almost 2 years (COVID effected this of course) and within the hour I had a response with all my questions/ concerns answered! I will continue to purchase my makeup from them!

A
A
Agonnego
Verified customer This complaint was posted by a verified customer. Learn more

I love the product. Never had any issues and love ordering from them .

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

LiveGlam I have been a member of the Lippie Club for a little over a year

I have been a member of the Lippie Club for a little over a year. I cancelled my membership in December but had to rejoin the following month because I missed it so much. The quality is amazing and the customer service is even better. I love *** and Laura. Greatness starts at the top, and we can only get the best because they work hard to give us the best!
I highly recommend it to anyone thinking about joining. Don't think too much because you will love it :)

Read full review of LiveGlam and 4 comments
Hide full review
4 comments
Add a comment
E
E
E. Almeida
Verified customer This complaint was posted by a verified customer. Learn more

Beautiful colors and lots I wouldn't not have picked for myself but work perfectly!

A
A
Ampleimi
Verified customer This complaint was posted by a verified customer. Learn more

Never had any issues with the card and customer service is prompt and friendly!

C
C
Channiqu
Verified customer This complaint was posted by a verified customer. Learn more

I love the products! I love the colors. They're amazing.

E
E
E. Paniagua
Verified customer This complaint was posted by a verified customer. Learn more

I love this company. They honestly are extremely flexible of what month you want to get the products and when you would like to skip that month. I also had an incident where I received the wrong order. I called costumer service and they took care of everything. I've been a member for over a year and haven't had any complaints. Thank you!

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

LiveGlam This company is awesome I love all their products and for the price is awesome!

This company is awesome I love all their products and for the price is awesome! I love their lippies I don't know why I never tried them sooner.. I had always bought the Kylie cosmetics lippies but thought they were ok . Once I subscribed to live glam lippies they are the best the formula is a soft matte not to overflying on your lips but does not fade away easily. Love the variety of colors I get each month . They are perfect for me their packing is always on point also. The eyeshadows are awesome as well .

Read full review of LiveGlam and 2 comments
Hide full review
2 comments
Add a comment
E
E
E. Collin
Verified customer This complaint was posted by a verified customer. Learn more

I absolutely love live glam lippy's collection I am correction I am all about lipstick and their lipstick last all day long their beautiful Matt and satin and metallic finishes are amazing my favorite of course are the matte. They are very easy to work with I didn't have to cancel my subscription for a little while and then I started backup once I was able to fitit in my budget again and product is amazing.

C
C
Colibeg
Verified customer This complaint was posted by a verified customer. Learn more

I've only ordered a couple items so far, but this company is very responsive and I like their products a lot. I had to send a message when I thought an order had been delivered but I had not received, and the they were very quick to respond and fixed the issued right away.

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

LiveGlam This is the best monthly makeup subscription I have!

This is the best monthly makeup subscription I have! I'm in the Lippie Club and I love it. The products are awesome, incredible quality. Comfortable, longwear, smells sweet. You get 3-4 products every month. If you don't like one of the color in your set, you can trade it from any color of a previous collection. Don't like the whole set? You can trade it too! This way, you're sure to get something you really want every month. Love it! You can even shop for lippies with a lower price for members. Best decision for me!

Read full review of LiveGlam and 2 comments
Hide full review
2 comments
Add a comment
F
F
F. Welker
Verified customer This complaint was posted by a verified customer. Learn more

I think it's great love everything about it would recommend it

C
C
Corpol
Verified customer This complaint was posted by a verified customer. Learn more

Very on top of satisfying customers. Happy that I chose to buy products from LiveGlam.

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

LiveGlam I really like LiveGlam's ShadowMe option

I really like LiveGlam's ShadowMe option. Their monthly eyeshadow palettes are good quality and are always different every month. I like the fact that they also give you options to trade out a monthly palette if you don't like the one that they have for the month. They also have a shop where you can purchase past palettes and they also have a point system for purchasing and reviewing products that you can trade in for free products. Their other two options is set upon the same guide lines. They also have awesome customer service.

Read full review of LiveGlam
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

LiveGlam Personally I've worked customer service at its finest, I worked at the airport I've dealt with any and every type of

Personally I've worked customer service at its finest, I worked at the airport I've dealt with any and every type of person so I know both ends of customer service. Hands down Live Glam is a great company, they support a lot of people in every and any way they can. Joining LiveGlam was one of the best decisions I've made, I have joined other subscription type companies but that's totally different. LiveGlam's customer uplift is on of the best out there, they are so caring, respectful and polite not only cause it's a job but even after you come at them with a request and it gets resolved, they'll follow up with you days after and really make sure you're satisfied. Not only does livegla have a great team but they are affordable, flexible and understanding.

Read full review of LiveGlam
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

LiveGlam I've subscribed to many different subscriptions over the years and many I still have but a few I've left behind

I've subscribed to many different subscriptions over the years and many I still have but a few I've left behind. One thing I noticed first about this subscription is the option to skip the month (and still get points for it) or trade the entire collection, or even just a piece of the collection! How many other subscriptions do that? Plus, they have a shop where you can buy items for a reduced price and a rewards shop to turn your points into brushes, lipsticks, entire collections or palettes. The shipping is super quick once you get billed and you get a nice amount of time to preview the upcoming collections and decide if you want to keep it all, skip or trade one/a few pieces. The customer service is fantastic and solves issues really quickly and efficiently. It took me a bit to think of subscribing, but I've been nothing short of happy with each of my subscriptions (brush club, lipstick club and eyeshadow club) from them. Absolutely worth it and some of my favorite subscriptions.

Read full review of LiveGlam
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

LiveGlam The colors are great, the quality is amazing, and the price is even better

The colors are great, the quality is amazing, and the price is even better. I'm on their Lipglam subscription because of an influencer I follow - and I got 3 gorgeous nude lippies and 2 lip liners for $19.99. You really can't beat that! Up next - theres 3 gorgeous vibrant colors, but don't like it? No worries! You can cancel for that month OR totally switch out what you get that month! What to just switch out one color? No problem! You can do that too. They also have a palette subscription and a morphe makeup brush subscription in case lipstick really isn't your thing. The best part of this company though isn't even their products- it's their customer service. I completely messed up the way I did my first order, and they helped me at 1 am! Then, I mistakenly signed into the wrong account and when I reached out to them they lead me through everything to make sure I was set up correctly. I mean, it was my mistake and they still helped me and totally didn't even make me feel silly. Shout out to you Heni! I'm honestly so happy I found my way to you guys!

Read full review of LiveGlam
Hide full review

LiveGlam Complaints 2

ComplaintsBoard
G
2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LiveGlam Customer Service could be better

The product is good but the customer services is bad. You message or email customer services and they don't get back to you for days. By then it is to late to make any changes or adjustments to your account. They don't take returns either. The trade option in case you decide to trade something is not worth the money. Please do your research before you spend your money.

Read full review of LiveGlam
Hide full review
ComplaintsBoard
G
2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LiveGlam SCAM! THEY STEAL PEOPLE'S CREDIT CARDS!

Thousands of people have gotten fraudulent charges around a month or 2 after signing up from liveglam. Same thing happened to me. In total, $4056 was charged to my card. They are from at&t in Texas along with some vendors in China. I live in California... luckily my bank caught it before i did, and they confirmed to me that the fraudulent charges came directly from LiveGlam. I decided to look further into it and THOUSANDS, and i do mean THOUSANDS, of people have had the same or similar experiences. The founder of the company is known for shady business practices. Just google his name and so many articles of him doing illegal things w past businesses come up.

Read full review of LiveGlam
Hide full review

Is LiveGlam Legit?

LiveGlam earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds LiveGlam to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, LiveGlam is known for their high standards and safety. If you're thinking about dealing with LiveGlam, it's wise to check how they handle complaints.

LiveGlam has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Liveglam.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for LiveGlam have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Adult content may be available on liveglam.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • The website belonging to LiveGlam has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About LiveGlam

Screenshot LiveGlam
LiveGlam is an online beauty subscription service that offers a range of cosmetic products. Members receive monthly deliveries of exclusive makeup, including lipsticks, eyeshadows, and brushes. The service allows customization of boxes and provides tutorials to subscribers.
How to file a complaint about LiveGlam?

Here is the guide on how to file a complaint or review about LiveGlam on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with LiveGlam in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LiveGlam. Include key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint or review about LiveGlam on ComplaintsBoard.com.

Overview of LiveGlam complaint handling

LiveGlam reviews first appeared on Complaints Board on Mar 1, 2024. The latest review Live Glam Extravagant! was posted on Mar 31, 2024. LiveGlam has an average consumer rating of 1 stars from 15 reviews. LiveGlam has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.9
1059 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. LiveGlam Contacts

  2. LiveGlam phone numbers
    +1 (224) 877-7107
    +1 (224) 877-7107
    Click up if you have successfully reached LiveGlam by calling +1 (224) 877-7107 phone number 0 0 users reported that they have successfully reached LiveGlam by calling +1 (224) 877-7107 phone number Click down if you have unsuccessfully reached LiveGlam by calling +1 (224) 877-7107 phone number 0 0 users reported that they have UNsuccessfully reached LiveGlam by calling +1 (224) 877-7107 phone number
  3. LiveGlam emails
  4. LiveGlam social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 27, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.