Menu
For Business Write a review File a complaint
CB Bus and Rail Long Island Rail Road [LIRR] My 14-year-old experienced an issue with the 'mail and ride' phone app and was unfairly charged on the train
Long Island Rail Road [LIRR]

Long Island Rail Road [LIRR] review: My 14-year-old experienced an issue with the 'mail and ride' phone app and was unfairly charged on the train

Y
Author of the review
10:47 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir/Madam,

On the early morning of 10/19, my 14-year-old son encountered an unexpected issue with the 'Mail and Ride' phone app on the bayside 7:04 train. He explained that he is a freshman student who has been using the app since the beginning of October, used paper pass in September. Unfortunately, the ticket agent still charged him $17, which was meant to cover his breakfast and lunch expenses for the day. The printed receipt shows a timestamp of 7:15:16 AM, and my son had to rush to catch the next train at 7:19 at Woodside station.

This situation has been quite frustrating and upsetting for a 14-year-old freshman. Every morning, he has to wake up at 6 and hurry to school before 8, where every second is crucial. He simply doesn't have time to check if the phone app is functioning properly before boarding the train. I believe the ticket agent's conduct lacked professionalism and empathy, especially considering my son's consistent usage of the service since September. He is an honest and polite student attending Stuyvesant High School. I kindly request a reimbursement of the $17.

Thank you very much!

0 comments
Add a comment
  1. Long Island Rail Road [LIRR] Contacts

  2. Long Island Rail Road [LIRR] phone numbers
    511
    511
    Click up if you have successfully reached Long Island Rail Road [LIRR] by calling 511 phone number 4 4 users reported that they have successfully reached Long Island Rail Road [LIRR] by calling 511 phone number Click down if you have unsuccessfully reached Long Island Rail Road [LIRR] by calling 511 phone number 1 1 users reported that they have UNsuccessfully reached Long Island Rail Road [LIRR] by calling 511 phone number
    +1 (718) 217-5477
    +1 (718) 217-5477
    Click up if you have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 217-5477 phone number 0 0 users reported that they have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 217-5477 phone number Click down if you have unsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 217-5477 phone number 0 0 users reported that they have UNsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 217-5477 phone number
    +1 (718) 330-3322
    +1 (718) 330-3322
    Click up if you have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-3322 phone number 0 0 users reported that they have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-3322 phone number Click down if you have unsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-3322 phone number 0 0 users reported that they have UNsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-3322 phone number
    +1 (718) 596-8273
    +1 (718) 596-8273
    Click up if you have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 596-8273 phone number 0 0 users reported that they have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 596-8273 phone number Click down if you have unsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 596-8273 phone number 0 0 users reported that they have UNsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 596-8273 phone number
    TTY
    +1 (718) 330-1234
    +1 (718) 330-1234
    Click up if you have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-1234 phone number 0 0 users reported that they have successfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-1234 phone number Click down if you have unsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-1234 phone number 0 0 users reported that they have UNsuccessfully reached Long Island Rail Road [LIRR] by calling +1 (718) 330-1234 phone number
    More phone numbers
  3. Long Island Rail Road [LIRR] emails
  4. Long Island Rail Road [LIRR] address
    Jamaica Station, Jamaica, New York, 11435-4380, United States
  5. Long Island Rail Road [LIRR] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Long Island Rail Road [LIRR] Category
Long Island Rail Road [LIRR] is ranked 31 among 34 companies in the Bus and Rail category