LoseTheBackPain’s earns a 3.9-star rating from 110 reviews, showing that the majority of customers are satisfied with their pain relief solutions.
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Replied
Cancellation of monthly subscription I did not request
You offered a months trial for a reduced cost but after the month you kept taking subscriptions from my bank account and despite requesting this to be cancelled I am still being debited.
Kindly stop this subscription made by debit card
Michael Boon Tumbledown Norwich Road Woodton Bungay Suffolk NR35 2LP Order No. 2900572. email [protected]@btinternet.com
Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your account and this is what I found.
I have stopped your Smart Ship order and you will no longer be billed however, you contacted us on the day after your billing so you will be receiving your August order.
If you wish to get a refund, please follow the return instructions on the packing slip.
In regards to what you signed up for here is the order form and the terms of the free trial offer,
https://healthandwellnessweekly.com/products/173/op-heal-n-soothe-b
If you have any customer service needs with us please use this from
https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Replied
Pay me back
Hello You sent me a bottle Free Trial on 6/11/2020. To Elisabeth Zillig-Goeltenboth, 5 Gilmore close Wolongbar NSW 2477 Australia.
As I could not Benefit from it. I sent you 2 e-mails, that I don't want another order. (13.7.2020 at 11.30. Then I phoned you and told you, that I don't want anything from you, then I talked to a Lady again twice, but you anyway took Money out on the 14. July 2020 $ 74.33. I immediately got in touch with you, asking to pay me back. But you did not. I am really mad at you! Making promises but never keep them
Greetings Elisabeth Zillig-Goeltenboth now in New Zealand. 11. Pownall Street, Masterton 5810 NZ
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your account and this is what I found.
Your initial order was on 6-11-2020 and you are billed every 30 days so you were billed on 7-11-2020, you were already billed by the time you contacted us 7-13-2020. That said, I have stopped your Smart Ship order (7-17-2020) and you will no longer be billed.
If you wish to get a refund, please follow the return instructions on the packing slip.
If you have any customer service needs with us please use this form https://losethebackpain.com/contact-form/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Replied
Product was ordering and sent to me
I was going to try and product recommended for back that was natural.. It kept saying it was t finished! I was frustrated and didn't want it! It was shipped and way.. I need to return this to you unopened with all $50.60 refunded.. As I did not finish the order?! You had my card # the? I do not want this product! As I read here others can't reach you...
Read full review of LoseTheBackPain
Replied
Heal-n-soothe
I have tried to let you know that I no longer want any more of the heal-n-soothe product but it still comes and you continue to bill me for them. I have tried your phone international number as I am in australia but was informed that the number was not connected. My last shipment that has come says that I requested it on the 29/4/2020 (a lie). My order id is 2718083 and the shipping id is p14657485. Please note - I do not want any more of the product sent to me and money taken out of my bank account without my permission.
Frustrated.
Gail
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), I have reviewed your account and this is what I believe to be true and correct.
According to our information you have been a customer for several years and been receiving Heal n Soothe since Nov of 2019, on our smart ship program, that is automated and thus the 4-29-2020 notification was the last one you got, now of course you have been receiving these notification since Dec of 2019.
I can see that your Heal n Soothe subscription was canceled on 6-23-2020.
The only communication I see you had with us was on 5-28-2020 and at that time your Newsletter subscription was canceled, no other communications are noted.
If you have any customer service needs with us please use this link https://losethebackpain.com/contact-us/
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Replied
No delivery and unauthorised billing of credit card with auto enrollment to monthly subscription
on the 25 May 2020 Losethebackpain billed me for product I did not order and with out my knowledge. as follows:
25 May 2020 HEALTHY*BACK INSTITUTE [protected] TX
49.95 US DOLLAR
Further more I still have not received my first trial order.
Ordered on April 24, 2020, 5:45 pm Order# 2854920
Deceptive practices.
On looking back through the order email trail, they send a lot of correspondence and hide the fact you have been auto enrolled onto a regular monthly subscription by stating in very small print embedded under a product order receipt line.
They are not upfront and are clearly being deceptive using this approach to "sell more" only if you read everything in detail would you have some chance of detecting it. It certainly was not detailed on the facebook article or order page that I ordered from.
Why would you even want a subscription without first trialling the product to see it even worked!
Due to these highly deceptive sales practices it make me wonder if they have taken the same approach to the product manufacturing and claims etc.
I want a full refund for the unauthorised credit card charges.
and I want the first order either delivered or refunded
not happy
Steven
New Zealand
Steve Thank you for your response,
However it is inaccurate, because I responded to a face-book ad in my news-feed.
The interaction with your companies was all completed using a smart phone. The order screen and information is formatted and delivered very differently to the link you provided above. The FB layout and process to order is much more confusing.
Why would some one want to sign up to a monthly subscription that takes 2-6 weeks internationally to deliver the first trial order, before they have had a chance to ever use the product to see if it works?
Your companies processes are misleading and I request you refund the second order that was shipped with out my knowledge.
Steven
The complaint has been investigated and resolved to the customer's satisfaction.
In non-COVID times it takes between 7-14 days for packages to make it to New Zealand, DHL just last week informed us of the delay of which we have no control and are not happy about it either but it is the world we live in right now.
We will be glad to give you a complete refund you if you return the entire package, (please do not return to sender) that will only delay the refund by weeks.
Thank you for being a valued customer, if you have any customer service needs with us please use this link https://losethebackpain.com/contact-us/ !
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
This is Steve, the entire world is experiencing a disruption in shipping and we are included. We have been told by DHL that it could be more than a 6 week delay in delivery, so please be patient the package is on its way. I see that you canceled your subscription on 6-12-2020 in the My Account section of our site, so thank you.
I ASSURE you that had to have checked that box or the order will not complete. We will be glad to refund you if you return the entire package, (please do not return to sender) that will only delay the return.
Here is the specific order form we use, please everyone click on the link and you can see for yourself, the terms are there and the checkbox is there, and the order will not process if that box is not checked:
https://healthandwellnessweekly.com/products/173/op-heal-n-soothe-b
Thank you for being a valued customer, if you have any customer service needs with us please use this link
https://losethebackpain.com/contact-us/ !
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Replied
Loose the backpain
I ordered one promotional bottle, then was offeerd and sent a free bottle I had not ordered. I then found myself signed up to a monthly program for $49.95 per month. I did not authorise this. I did not receive the second bottle of tablets due to a customs charge needing to be paid so I was unable to send it back. The customer service email wont acknowledge...
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Replied
Product does not relief pain
Also, they are sending automatic deliveries, which I did't sign for.
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and I will try to address your complaint.
We can not find your account based on the name you gave and no other information, so please use the link below to contact us and have any customer service issues resolved.
We do offer a free trial for our product, as part of that free trial offer, we require you to read the terms of the offer and we ask you to check the box if you agree. The only way the order is completed is if you check the box, so we are confident that you read and understood the terms of the offer.
Just because you did not find relief, that does not mean it does not work and further, we offer personal support for our products, you see in some cases talking with one of our staff can help customer find the best way to take our products and our satisfaction is high, based on that added support.
Thank you for being a valued customer as your satisfaction is important to us, if you have any customer service needs with us please use this link:-
https://losethebackpain.com/contact-us/ !
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Replied
Your 'service'
I st. trial order 28.12 2019 for $58.95 for Heal N Soothe ID 2737159 2nd Order (not asked for ) 28.01.20 Order No: [protected] Currently en route * I have e-mailed countless times but with no response * Password given is an error * Tried to reset password- no access * Asked to cancel all future orders, but not heeded * Not acceptable to have to pay custom...
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Replied
heal-n-soothe.
Sirs,
About a week ago, I wrote to advise I received 2 bottles of the above (Order ID 2745511) and after reading the description, realized I must have ordered the wrong item. As such, I asked you to confirm my order and to offer some options on what I could do. My intention is to return the bottle I purchased, or both if required.
To date, I have received no response. Please advise.
Kind regards,
Peter Chiu.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your concerns with us. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and I have sent your contact information to one of my team leads and they will be in direct contact with you regarding this matter
If you need to contact us in the future for any reason please note there are many ways to do so, and they can all be found on this page:
https://losethebackpain.com/contact-us/
Thank you for being a valued customer as your satisfaction is important to us!
Thank You,
Steve, Director of Client Services
The Healthy Back Institute
Replied
heal-n-soothe
Thought I would try health - n - soothe on basis of their advertising.
Was told safe to take so ordered one bottle and took advantage of "special offer" to get an additional bottle at the same time.
When it arrived I read all the gumph on their pamphlets and then the actual bottle which then has warning that seems to suggest one should seek doctors advice before taking them.
As I had not been able to do so I did not open the bottle before a second package arrived with 2 more bottles which I presumed had to do with the "special". I have not opened these either as I will only be able to see doctor next week.
I tried to contact this "business" when the 2 bottles arrived but was unable to get through to them.
Now I have received another bottle? And I am seriously disturbed as I am sure I did not ask for more than the first plus "special" bottle.
I want this to stop and I will be seeking refunds for each of the now 4 unopened bottles as I am no longer comfortable with this organisation as I also note there have been numbers of other people complaining.
I trust there will be an investigation made.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you so much for sharing your concerns with us. We sincerely apologize for the frustration you experienced. My name is Steve, Director of Client Services, I have personally reviewed your order history and will be happy to review all of the issues with you in order to achieve your satisfaction.
To start, the HBI has been in business for 17yrs and Heal n Soothe (HnS) has been on the market for more than 15years and in that time HnS has proven to be safe and effective. We use only the highest quality ingredients and adhere to all FDA manufacturing standards. That said, we are proud to say we have helped many people all over the world and stand behind our products.
Based on review of your order history, your initial order was placed on Oct-18-2019, for our free trial offer where you only paid shipping (for that first free bottle) additionally at that time you took advantage of a discounted offer on a second bottle of HnS.
In order to be clear with this investigation, I would like to take a minute and tell you how the free trial order is processed. At the time of sale, we present you with the offer (for the free bottle of HnS) and before the order can be processed the terms of service needed to be agreed upon by you the customer, that was done, when you clicked on the box that says, you have read and agreed to the terms of service. To be clear our system does not allow the order to be completed without that checkbox being checked, which it was.
After the order is placed, we advise customers that they are on a monthly subscription and we provide and inform the customer with multiple ways to cancel their order.
As per the terms of service, thirty days later on Nov 17th and then on Dec 17th, the additional bottles were shipped.
That said, we can not determine when the products were delivered to you (together or individually) as the Australian Gov will hold supplements in customs for inspection and to insure that you, as a citizen are legally allowed to import that specific product. That process and time delay, we have no control over.
In regards to your contact with us, I have checked our email system and our ticket system and I can not find any instances that you contacted us using those methods. However on Dec 31st 2019 you did open a live chat and one of our agents did initiate contact with you but there was no response from you and after 10 min the chat was closed.
Actions we have taken:
1. I have stopped your Smart Ship order and you will no longer get getting anymore bottles of Heal n Soothe.
2. A full refund has been Issued to you for the 3 bottles, (one was free). While the refund has processed, the bank will delay the processing and it will be a few days till you see the refund on your back statement.
3. If you do decide to use the Heal n Soothe, please note that personal support is apart of the order, allowing you to ask us questions at any time.
If you need to contact us in the future please note there are many ways to do so, and they can all be found on this page:
https://losethebackpain.com/contact-us/
Thank you for being a valued customer and hope this resolves your issue.
Thank You, Our Best Wishes.
Steve, Director of Client Services
The Healthy Back Institute
Replied
super joint support
I am Vasanthkumar Padakandla, who subscribed for purchasing your product Super Joint Support by Credit card. Every month on 5 th, US$ 49 is deducted from my card account without my permission or approval. Further by postal mail every month 2 bottles are shipped with cash payment on delivery.
Both these are UN-ETHICAL & UN-HEALTHY practices.
Please STOP SHIPPING SUPER JOINT SUPPORT BOTTLES & also STOP CHARGING MY CREDIT CARD.
I am not interested in returning the un-used bottles. I am NOT ASKING FOR REFUND.
PLEASE STOP SHIPPING BOTTLES OF SUPER JOINT SUPPORT.
PLEASE STOP CHARGING MY CREDIT CARD.
Vasanthkumar Padakandla.
[protected]@yahoo.com
18 th Nov. 2019.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. We were able to find your account and have inactivated your subscription as you requested. Please be assured we are not a scam and we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.
The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.
The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer. It clearly states:
By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
We advise you do not leave your email address or account details on any public site, but if you wish to please contact us via the link given please.
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
heal-n-soothe
I asked for the trial bottle only. I have not even used half the bottle to see if it works and I am receiving another bottle which I did not order. Please cancel all future orders. I will be stopping any payment that comes through my credit card.
How can you ship another bottle when I did not request it. This seems to be a scam.
They get a hold of your credit card and see what they can get away with. I have called the toll free number and just put on hold with music playing and no one come on to answer. Scam, scam, shame, shame
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. We have looked but as we cannot identify your account from the details given here, we request that you please contact us with details of the matter via our new updated contact link below so that we can help you :-
https://losethebackpain.com/contact-form/
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
Please be assured we are not a scam and we like to help our customers. We have been in business for 15 years and have served and helped a lot of people all over the world.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.The terms and conditions state that you only pay a small shipping fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are protected by our 90-day money-back guarantee from your initial order date.
The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer. It clearly states:By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via your MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
sending pills after I cancelled twice! losethebackpain took money from my, card without approval after my cancellation of further order!!
I order the first two bottle, hoping it will be better with my spine. The first time, after few times I had problems with my stomach. That was every time when I took pills. So, I can't take the any more because of my stomach problem. So, I have one bottle unopened and I don't need it!
I was in hospital when I receive information that I don't have enough money for sending the second shipment. It was good, because I don't need the second shipment. I sent cancellation for sending any further pills. I thought this is solved.
Again I received info that I need put money on my card for shipment or I will lose discount. I cancelled again!
I put some money on card because I need to pay something else. I was shocked and unpleasant surprised when I saw that LoseTheBackPain took money and told me that the shipment is on way! Till when somebody can took my money from card without my approval?!?!?!?
Please, I cancelled any further sending of these pills, so I'm expecting refund my money! Urgently please, I need it! And forever: I CANCELLED ANY ORDER FROM YOU! DON'T TAKE MY MONEY FROM MY CARD!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. We would like to assist and as we cannot identify who you are or your account from the details given here, we request that you please contact us with details of the matter via the link below:-
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
We advise you do not leave your email address or account details on any public site but contact us via the link given please so we can assist you.
The terms and conditions for our Free Trial bottle is clearly stated before our customers click the order button.The terms and conditions state that you only pay a small ship fee for the initial purchase, you will be enrolled in our Smartship program and 30 days from now you will receive a new bottle every month for the low Members Only.
Further, the terms and conditions state that you are under No obligation to continue beyond the first Free bottle, you can pause, change the frequency or cancel the Smartship by calling us and we list the phone number.
Additionally, the terms and conditions state that you are is protected by our 90-day money-back guarantee from your initial order date.
The order button work will not process your initial Free Trial order until we receive your expressed permission, by checking the box that you agree to the Terms and Condition of the offer. It clearly states:By checking this box, you are agreeing to the Terms and Conditions of the offer stated above. (Check the box to activate the order button below)
On our Thank you for your Order you can review the receipt of the order, instructions on how to access your Customer Account Area, and that a password to the Customer Account has been emailed.
The initial order is mailed with an insert reminder you that you are enrolled in monthly delivery, including the charge per month, no obligation to continue beyond the first bottle, cancellations of further shipments can be done via their MyAccount, we list the URL to the MyAccount, a phone number to contact us and URL to our contact us page.
For your convenience, I’m including the URL’s below:
https://myaccount.losethebackpain.com/
https://losethebackpain.com/contact-us
We look forward to hearing from you
Thank you, Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
heal n soothe shipment id: p13095036
I originally ordered one bottle to try it out but you keep sending me one bottle at a time. I didn't order it again and I am requesting that you desist from sending any more.
There will not be any further payments for extra deliveries.
Cancel any further shipments effective immediately.
Graham Colllum
4 Caulfield Dve
Loganlea Qld 4131
Australia
[protected]@iprimus.com.au
Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. We wanted to let you know we have now cancelled your subscription as you requested.
For all future requests please use this link below which is safer, faster and more reliable to ask your questions or state your comments, so that we can help you:
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
We wanted to explain, as part of the free trial, you will receive a $59 product (for free, you pay a small S/H fee, and you will never be billed for that first bottle)
In order to complete that free trial order, we provide you with our Terms and Conditions in a clear and conspicuous way, so much so, you need to click on our checkbox, agreeing to the terms and authorizing the HBI to bill your card, only then are you able to submit the complete your order button.
The terms of the offer are reiterated in your confirmation email and in the physical letter which is included in your first shipment.
Posting on an external Complaints Board is not the most efficient way of communicating with us. We provide several easy ways to contact our company, allowing you to cancel or modify your subscription.
The following methods include phone, fax, postal mail, support ticket, and self-cancel option in your MyAccount. These options are presented to you in a clear and conspicuous way making contact with our company or changes fast, easy and hassle-free.
If you have any other questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
If you would like to review our 90 Day Return Policy please see link below:
https://www.losethebackpain.com/shipping-return-policy/
We advise you do not leave your email address, home address or account details on any public site but contact us only via the links given please. Thank you.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
heal-n-soothe
Sir,
I cancelled all further supplies following our trial supply, and after reading a large number of other complaints.
Despite our action we received a dispatch last week. Please confirm your receipt of this complaint and you should note that there will be no further payments via our Credit Card.
Mrs Elizabeth Venner
312 Menara Beach
Urb. 164
Estepona
Espana
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. We would like to help but as we cannot identify your account from the details given here, we request that you please contact us via the link below so that we can look into this with you.
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
We advise you do not leave your email address, address or account details on this or any public site but contact us via the link given please.
We look forward to hearing from you.
Thank you. Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
lose the back pain
It is a scam! I ordered in April 2019 and still have not received ANY product or response from their team despite writing to them many times over the last 3 months. I am not one to complain, but in this case have been totally cheated because they charged me for everything I ordered without even shipping it! Save your money and support companies that don't steal.
The complaint has been investigated and resolved to the customer's satisfaction.
1. You have called us a scam, but the facts are we have been in business for 15 years and have served and helped a lot of people all over the world. Could something go wrong, sure but that does not make it a scam.
2. We offer many different ways for you and all of our other customers to contact us, it really is not that hard. Average time waiting for phone calls is less than 1 minute and tickets are less than 24hrs.
3. Please know that we can not help you directly by posting on this site as we cannot locate your account or know who you are.
4. Please use one of the many ways to contact us and we will look into your issues with you. We advise you do not leave personal information on this public site but please do contact us directly via one of the methods on the link below.
https://losethebackpain.com/contact-us/
Thank you. We do look forward to hearing from you.
Our Best Wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
your service leaves much to be desired!! tried to call, no answer for many minutes so am trying this.
I am not complaining (yet) but I can't use the Super Joint Support because of shell fish allergies, so I wanr to return the unopened bottle but not sure where to send it. Address please. please, please. please,
Please
Please
Please. No More to say at this point,
Just saw warning about taking WarfRIn. whuch I do. Guess I will be returning all.
This warning should be front and center on you advertising!
Judith Markgen
710 A East Barker Street
Rice Lake, WI 54868
[protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
We do not provide refunds for shipping and/or handling fees. For faster service, we ask that you include your order number on the outside of the package and provide us with a brief explanation for your return. Your order number may be found on your packing slip or in the email confirmation you received after placing your order.
If you would like to review our Returns Policy in its entirety, please see the link below
https://losethebackpain.com/shipping-return-policy/
Please be sure to obtain tracking information when returning products to ensure that the return makes it back to us safely. We kindly ask that we receive your return within 7-10 business days from today’s date.
Please return your product(s) to the below address:
The Healthy Back Institute
1301 Ridgeview Drive,
McHenry, IL 60050
If you have further questions please contact us via one of the methods listed on the link below
https://losethebackpain.com/contact-us/
Please do not leave any personal/account information on this site but contact us directly through the links given.
Thank you.Our Best Wishes.
Best wishes,
Eva Klein,
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
heal and soothe
This company will cheat you. The deduct money from your credit card for products yuou havent ordered and ignore your emails. How can you trust the products when you know then company is untrustworthy.
I ordered a product called Heal and Soothe, I took advantage of an additional bottle for half price. They then added and charged me for a product I didn't order. I advised them as soon as I received confirmation of the order but they said it was two late. The refuse to answer emails. It is diffucult to conclude that this is anything other than a scam.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. As we cannot identify your account from the details given here, we request that you please contact us via the link below so that we can look into this with you.
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
We advise you do not leave your email address or account details on any public site but contact us via the link given please.
We do provide several easy ways to contact our company. The following methods include phone, fax, postal mail, support ticket, and self-cancel option in your MyAccount. These options are presented in a clear and conspicuous way making contact with our company or any changes fast, easy and hassle-free.
If you have any questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us.
https://losethebackpain.com/contact-us/
Please know that we are NOT a scam, we have been in business for nearly 20 years. I'm proud to say since 2003, we have helped change, improve and support the lives of those in need of pain relief, when no one else would.
We look forward to hearing from you.
Thank you. Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
heal-n-soothe
Hi!
I would like to stop my order of Heal-N-Soothe products, how should i unsubscribe so that monthly shipment will stop and to stop debiting into my account. Hoping for your prompt attention on this matter. i appreciate your concern but i want to stop the monthly shipment that i did not order,
example of shipment :
shipment id P12223428
part number C-HNS-BOTTLE
DESCRIPTION HEAL-N=SOOTHE
MORE STOCKS CAME AND I DID NOT ORDER THESE ANYMORE.
MY NAME IS JOYLYN SAGMIT
WITH ADDRESS ABOVE
PLEASE PLEASE DO NOT SHIP ANY HEAL-N-SOOTHE STARTING ON THE MONTH OF JUNE.
THANK YOU!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your question and request. I wanted to let you know that we have cancelled your subscription as you requested.
I'm proud to say since 2003, we have helped change, improve and support the lives of those in need of pain relief, when no one else would.
As part of the free trial, you will receive a $59 product (for free, you pay a small S/H fee, and you will never be billed for that first bottle)
In order to complete that free trial order, we provide you with our Terms and Conditions in a clear and conspicuous way, so much so, you need to click on our checkbox, agreeing to the terms and authorizing the Healthy Back Institute to bill your card, only then are you able to submit the complete your order button.
The terms of the offer are reiterated in your confirmation email and in the physical letter which is included in your first shipment.
We provide several easy ways to contact our company, allowing you to cancel or modify your subscription. The following methods include phone, fax, postal mail, support ticket, and self-cancel option in your MyAccount. These options are presented to you in a clear and conspicuous way making contact with our company or any changes fast, easy and hassle-free.
If you have any other questions or concerns I’m including our link to our contact us page so you can choose the best option for you to communicate with us. Please do not leave any personal/account information on this site but contact us directly through the link below. Thank you.
https://losethebackpain.com/contact-us/
Thank you so much.Our Best Wishes.
Best wishes,
Eva Klein,
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
heal and soothe
Hi, Gordon Dunn here, g.[protected]@btinternet.com
I ordered your trial offer on a one off basis and it now seems that I have an autoship programme that I never signed up for.
Cancel this immediately and refund any money taken from my account. I'll contact my credit card company to stop payment. The trial offer I got from you I had to pay £20 duty on so don't want.
Regards
Gordon Dunn
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your comment. We are processing your requests. Please look out for an e mail notification from us.
For reference, we do provide several easy ways to directly contact our company. The following methods include phone, fax, postal mail, support ticket, and self-cancel option in your MyAccount making contact with our company or changes fast, easy and hassle-free.
http://www.losethebackpain.com/contact-us/
Thank you. Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
LoseTheBackPain Reviews 0
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Overview of LoseTheBackPain complaint handling
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LoseTheBackPain Contacts
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LoseTheBackPain phone numbers+1 (800) 216-4908+1 (800) 216-4908Click up if you have successfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number Click down if you have unsuccessfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number+1 (240) 780-5977+1 (240) 780-5977Click up if you have successfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number Click down if you have unsuccessfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number+1 (866) 843-4319+1 (866) 843-4319Click up if you have successfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number Click down if you have unsuccessfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number
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LoseTheBackPain emailskcannone@gmail.com100%Confidence score: 100%Supportjesse@losethebackpain.com99%Confidence score: 99%executivecustomerservice@losethebackpain.com97%Confidence score: 97%supportmedia@losethebackpain.com96%Confidence score: 96%communicationsupport@losethebackpain.com95%Confidence score: 95%support
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LoseTheBackPain address12600 Hill Country Blvd, Suite R-275, Austin, Texas, 78738, United States
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LoseTheBackPain social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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