LoseTheBackPain’s earns a 3.9-star rating from 110 reviews, showing that the majority of customers are satisfied with their pain relief solutions.
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worst customer service!
About 2 months ago I ordered the tempurpedic solutions bed. It took me almost an hour to do it over the phone because of the incompetent staff! They kept hanging up on me every time I was put on hold. It was supposed to be free shipping both ways but there is a $138 fee that they could not explain to me and about $175 restocking fee if you decide to return it. A month later I called back to exchange it for a different mattress and half way through that order she said that they would have to call me back some other time because she had to go to a meeting! I called back the next day and asked to speak to the manager who was quite rude. She said that she will process it and left it at that. This was 8 days ago. I did not receive a confirmation number or an email and my credit card has not been refunded yet. I called to check on it and they could not give me any information and once again said that they will call me back. Save yourself the headaches and don't waste your time on these people. All tempurpedics are the same price-buy it from another company!
The complaint has been investigated and resolved to the customer’s satisfaction.
not delivered on time/ poor customer service
I purchased the mattress online after talking to the person through phone.She promised the mattress will be delivered with in a week. After 4 weeks and numerous calls finally I got the mattress after 26 days. They delivered the wrong foundation and what I was promised as free( One pillow ) was not delivered. I called the customer service and it is so bad : she said she will get the fairfax store manager to call me. Ryan never called. I tried to call him it was in vain.I paid nearlly 2500 for this and after paying that much I am getting a poor customer service.
My advice do not order anything or buy from this store. The customer service is so bad and they do not treat you as a person after they get your money. Buyers Beware of this store and stay away.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was promised a phone call today 10/03/2018 and have not received one. I have been on hold for 30 minutes and I want to stop any further shipments. you don't show an account number on the invoice but my shipment ID is P11430601. Your customer service is horrible but I guess that goes along with the quality of you products. SCAM
Ordered the first bottle for 9.95 I didn't mark I wanted another bottle and my checking has a fee for 49.95 ..really going to have the bank reverse the charges. The first bottle didn't work for me why would I want another one
I ordered one bottle to see if it would help my pain. I didn't. They keep sending me more even though I did not order more. There is no contact information on their web site. Does someone have contact information so I can have these charges stopped? I see from reviewing your web site that this is a recurring complaint about this company.
CANCEL! I did not agree to this 4/19/2018
Re: Tiffany Carter
Thank you for contact information (at the bottom of the screen)
This company fails to live up to what they advertise. NO RISK GUARANTEE. After
attempting to return my purchase inside the risk free trial period I was than informed that only part of the bed was returnable. The $2199 part was not. I could not return it or exchange it for another purchase. STAY CLEAR of the healthy back store.
LoseTheBackPain Reviews 0
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LoseTheBackPain Contacts
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LoseTheBackPain phone numbers+1 (800) 216-4908+1 (800) 216-4908Click up if you have successfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number Click down if you have unsuccessfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (800) 216-4908 phone number+1 (240) 780-5977+1 (240) 780-5977Click up if you have successfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number Click down if you have unsuccessfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (240) 780-5977 phone number+1 (866) 843-4319+1 (866) 843-4319Click up if you have successfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number 0 0 users reported that they have successfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number Click down if you have unsuccessfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number 0 0 users reported that they have UNsuccessfully reached LoseTheBackPain by calling +1 (866) 843-4319 phone number
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LoseTheBackPain emailskcannone@gmail.com100%Confidence score: 100%Supportjesse@losethebackpain.com99%Confidence score: 99%executivecustomerservice@losethebackpain.com97%Confidence score: 97%supportmedia@losethebackpain.com96%Confidence score: 96%communicationsupport@losethebackpain.com95%Confidence score: 95%support
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LoseTheBackPain address12600 Hill Country Blvd, Suite R-275, Austin, Texas, 78738, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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