Low VA Rates’s earns a 2.3-star rating from 6 reviews, showing that the majority of veteran homebuyers are somewhat dissatisfied with mortgage services.
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Home VA Refinance
LOW VA RATES is a scamming company that takes advantage of veterans in disparate situations. Take me for example. I was behind on my payments with my old lender, got the flier in the mail. Called and got promised all these great things. They have screwed up my paper work and want to keep sending notaries to my home for signed "revised" documents. Then once I got through all that stuff I have made my 3rd payment and now my loan is being sold off to another bank. So they do not give a damn about veterans... they just get you roped in and make you think they are there to help but the reality is that you are not a veteran who sacrificed time out of your life all you are to LOW VA RATES is an account number that gets sold off. Stay away veterans, do not fall for this crap.
VA Loan
We applied to Low Rate VA for a 2.75% VA Loan. We were told up front there were NO POINTS. After lots of paperwork and time spent, we got the paperwork from Freedom Bank showing 2% points. When we called the Low VA Rates representative he said that is how it always was, that he never told us there were no points, which is not true. The Closing Costs were exorbitant, and it raised our loan from $362, 000 to $374, 000! Yes, A Lot!
Scam, obviously. Stay away from them.
Ruined my credit
Stay away from Low Va Rates.After almost being 30 days late I called Eric and asked if I should go ahead and make a payment he said not to worry that it will make it on time.My old mortgage Co flagged my account 30 days past due.Now I am trying to repair my credit with out any help from Low Va Rates or 306 Mortgage.Low Va Rates will not return my calls or help me repair my credit.Once the get your money you don't exist any more.
I will also be contacting the BBB and see if they can help and the credit bureaus.
This happen on Aug-09-2016.
Refund my money or repair my credit.
Is Low VA Rates Legit?
Low VA Rates earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Low VA Rates. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Low VA Rates's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lowvarates.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lowvarates.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Low VA Rates have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Low VA Rates's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
- Lowvarates.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The lowvarates.com may offer a niche product or service that is only of interest to a smaller audience.
- Low VA Rates protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
VA refinance
To make a long story short - We closed on the 25th of March. Total costs were over 14000. On the 31st of March we received an email after 5 p.m. stating there was a mistake in the paperwork and we had to re-sign some stuff. They sent a notary to us at 8:30 that night. The next morning I panicked and emailed the guy who had handled our mortgage and asked if this was going to be a problem with paying off the loan and would we have a late payment. He said he didn't think so but don't worry - If it did he would "clear it up".
Well - it did cause a problem and we had a 30 day late show up on our prior mortgage because the mistake in the paperwork caused a delay in the funding. Our loan officer should have told us it was going to cause a problem the second he contacted us - he knew we had not paid the payment (why would we? - we were "about" to close several times during the month of March - and it was saving us several hundred dollars in interest in our old payment NOT to pay it)... He knew it would not fund and should have said pay your payment immediately - at least we might have had a chance to get it in on time - although it was the 31st of the month in the late afternoon hours when we were contacted.
Our credit scores dropped nearly 100 points - We are devastated. They wrote a letter admitting the problem and tried to fix it with the company but the company refused. I told them I believed they owed us some form of compensation for the damages done to our credit. The more we talked about it - the more the conversation hinted blame toward us for the problem! Finally we got a basic ...so sorry...good bye from the guy and here we are!
In the end... we end up with a credit score that couldn't finance ANYTHING!
I had hoped they would attempt to make some sort of offer to compensate us for these damages to make it a little less painful to take the situation we are currently in... well, live and learn!
We were able to resolve our complaint with Low VA Rates. We appreciate their attention to our complaint and efforts to make things right.
We are satisfied with the results. M&P
Mis representation false advertising
May 2014 applied for VA Streamline Refinance Loan seeking better rate than currently have. The representative Christopher Craig, Senior Loan Officer stated they were the best and in their fliers posted on line and mailed They state the following: Defer Mort payments, and receive these immediate financial benefits. All income levels approved, no minimum FICO...
Read full review of Low VA Rates and 22 commentsPoor customer service
I was solicited via USPS mail to refinance my VA mortgage with LOWVARATES. Naturally I was given the best possible scenario ...
3.25% 30yr. fixed, defer mortgage payments, and NO Appraisal needed. I was told "time is of the essence' to lock in the mort. rate.
I complied within 2 days...this was a month ago. After being assured the loan was processing, all went silent. I'm a veteran who is
hearing impaired so I requested an update via email (this was 2 weeks later). I was told to inquire in another week and they would
have an update at that time. Am I missing something here.. isn't it intelligent business practice to keep a desired customer informed automatically? I inquired again in a week...zilch for a response. I tried again a few days later...again, zilch. I had to send an "earth to loan officer" email. The response was that "he" was the best at doing mortgages and was too busy to respond to an "ignorant" communication...wow! Some real ruffled peacock feathers over there. Finally I was told that it would cost me $400 to $500 for an Appraisal that was now needed and no mention of a locked-in mortgage rate I asked about. I did not want to impose
on his valuable time and cancelled my refinance. I feel some customer service training should be implemented.
The complaint has been investigated and resolved to the customer’s satisfaction.
After serving the NAVY for 33 years, I bought a home. Low VA rates wanted me to refinance with them at a much lower rate. almost 2% lower and 15 years less to pay. I did. I was promised a fast refinance, $1000 Cash back and no out of pocket money. Almost true. Took them 4 months to "file paper work". I owed $65, 432 on my home before they refinanced it. Now I owe $75, 996. That is $10, 564 more then I owed before! After waiting the required 45 days to get the money they promised, I started calling to see where the money was. They said the new finance company had it. So I called them, they said to call the loan officer about it that he had the money, so I again called them... this has went on now for 30 days. Now when I call Low VA rates they put me on hold or just hang up. They are very rude, nonprofessional, and dishonest. I would not recommend them to anyone. Not only am I out the $1000 but now $10, 564 further in debit.
I wanted to find out what the angle is on all the junk mail I have been receiving regarding the IRRRL. Would make sense for a short term commitment, but over the long run your rates will likely go up the max 5% the VA allows. To start they offer 1.75% interest for 3 years then every year after that over the next 27 years your rates can be adjusted up/down, but not more than 1%/year/VA rules and no more than 5% for the life of the loa.n. In my situation there would have been around $15k in closing costs and the agent (Garrett) was quite slow to comprehend that I was not in a desperate situation and very comfortable with continuing to make initial payments though he kept basing his #'s on rolling the first 2 monthly mortgage pmts into the loa.n. He was a bit dim, didn't understand how to use the tools on his website certainly not slick and certainly not professional with respect toward understanding the customer and lacked the decency to put me on mute to talk to his "bro" about going to Subway for lunch. Before the call ended I specifically stated that I won't move forward with this b/c it doesn't make sense for my situation. Now I am receiving emails from their president (Eric) and texts from their secretary (Emilia). Also, they have a weak pitch with using 1 specific anecdote that at least 2 people are trained to use as a counter response to rising rates: "We have a guy here who has been with us for years and has said his rates always stayed low so he would be the first to tell you this is a great opportunity."
Shady Advertising! They are a scam! its a junk mailer and they will not remove you from there mailing system!
Low VA Rates is no longer affiliated with Flagship Financial Group
I am a U.S. Marine Corps Veteran and I strongly suggest that if you find yourself here, you need to relocate to U.S.A.A.
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Overview of Low VA Rates complaint handling
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Low VA Rates Contacts
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Low VA Rates phone numbers+1 (866) 569-8272+1 (866) 569-8272Click up if you have successfully reached Low VA Rates by calling +1 (866) 569-8272 phone number 0 0 users reported that they have successfully reached Low VA Rates by calling +1 (866) 569-8272 phone number Click down if you have unsuccessfully reached Low VA Rates by calling +1 (866) 569-8272 phone number 0 0 users reported that they have UNsuccessfully reached Low VA Rates by calling +1 (866) 569-8272 phone number
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Low VA Rates emailsservice@lowvarates.com100%Confidence score: 100%Supporttyler.satterfield@lowvarates.com94%Confidence score: 94%rob.peterson@lowvarates.com94%Confidence score: 94%jeremy.tate@lowvarates.com94%Confidence score: 94%salesmichael.munguia@lowvarates.com94%Confidence score: 94%marketingbreanna.lambert@lowvarates.com94%Confidence score: 94%executivetracy.morgan@lowvarates.com94%Confidence score: 94%andrea.johnson@lowvarates.com94%Confidence score: 94%trevor.headrick@lowvarates.com94%Confidence score: 94%ricky.nelson@lowvarates.com94%Confidence score: 94%eric.hutchison@lowvarates.com94%Confidence score: 94%
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Low VA Rates address384 S 100 W, Ste 100, Lindon, Utah, 84042, United States
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Low VA Rates social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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