Lowe's review: Customer service

This morning I was shopping for office supplies and a plumbing item. I stopped at a Home Depot store because it was right beside the office supply store that had my item. I would tell you that I shop almost exclusively at Lowes and Ace Hardware, but this morning was an exception that I assure you that I will NOT make again.

I found several of the employees at Home Depot to be uncaring, unhelpful, unfriendly, and almost rude. And even afer that, I was not able to find my item at the store. So I got my office supplies from Staples and headed to my usual Lowes store. There I was met by smiling employees and got my plumbing valve with help from a friendly Associate and even had fun with him while we both looked for it. I was greeted at the self-checkout and as I was exiting the store, a cashier called out a farewell to me. I did not know thses people- they were just doing their jobs and making an average customer feel valued and happy.  I don't require all of that recognition, but it is nice to feel appreciated and like I am not imposing on an employee's personal time to be shopping in their workplace.

Incidentlly, that store is located at 59th Avenue & Northern Avenue in Glendale.

Dave Fogt

PS: This is intended as a compliment, but I didn't know where to send it.