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I was shoppping at my local Lowes, I had an employee walk up to my shopping cart full of my soon to be purchases and pull one out! I asked if there was a problem and he said “just checking something.” He had scanned my product, he said, “yup, its the right price.” I couldn’t believe the nerve of this guy, had it been mis-marked did he plan to take it away? What if a woman’s purse or a child had been in that cart? I contacted Lowes customer care center and was told they have a 24 hour reply policy. It’s been 4 days and no phone call.
The manager sends me emails, I wish I could share, he is ducking me and hiding and is basically a wimp for not doing his job and just calling and apologizing! Lowes customer care center is USELESS!
Well he should have asked first.
Worst place I have ever shopped. TEMECULA CALIFORNIA. Poorly run. Don't shop there!
I mostly agree with GEOMMM, in that this doesn't really seem to be a big deal. If you are in contact with a manager I don't see why it matters whether its by email or telephone.
However it an employee in a store started looking into my cart and taking things out without an explanation I would be freaked out. He could have at least explained what he needed.
I had siding put on my house... They came installed it and screwed it up. Part of the siding all bubbly, a piece fell off somewhere else, and they disconnected one of my lights and didn't put it back. Also, they took off before i signed off on the job. It's been eight months now and i keep calling to try to get them to fix it. Everytime they yes me to death, "oh we are very sorry sir we will get right on that and send someone over" However, nothing get's done. Piss poor service.
Does this surprise you - try contacting Marvin Ellsion, Michael McDermott, Sandy Dermondy or Kimberly Wells. All they can do is forward it to some lady in the "Executive Committee" who cant even remember her email, let alone when she called you last. No wonder why they spend more time on lawyers. If they would learn to treat their employees and their customers right...well maybe they would not end up like JC Penny - oh wait - who was the CEO of that defunk store?
I had a similar customer service issue with an extremely rude employee, and this was not the first time. They were rude and confrontational without any provocation whatsoever on my part. Admittedly, I was in the store near closing time; however, I knew exactly what I wanted and where it was located. I was approached by an employee who told me I needed to hurry up and get out because they were about to close. When I submitted a complaint to customer service and requested a response...nothing. This tells me they have no concern whatsoever regarding customer service and the way employees treat customers.
We are currently on hold 15 minutes so far, to check on an order placed 2 weeks ago, that we have had zero updates on. Cost of goods $500.
However, “they value our business and appreciate our patience “. Hey Lowe’s, add staff in your stores and call centers. No wonder your sales are down. Then there’s the crap they sell, even brand names are lower quality so they can fatten margins.
We are DONE with these [censored]s.
This is how bad service is at Lowes. I was in the market for a new riding lawn mower. Money was burning a hole in my pockets. I walked into customer service and ask if someone could help me with the riding mowers. She told me to ask the front. I ask the checkout supervisor if someone could help me with riding lawn mowers. She said:" there is someone out there who can help you." There wasn't anyone out there, I waited an waited but no one came. SO, walked back in and said: There is no one out there could you page someone?" Blank looks. By this time I was pissed, a $2, 000 sale was about to walk. Finally I had it and walked away. I call the store to ask for a manager, they never answered the phone. Then I called the corporate office. The lady was nice but she couldn't answer my questions but offer to sell me the mower I was looking at. I told her, " you don't understand, I want to talk to someone about the mow and the service." Long story short I walked away.
Smart move if they don't care in the store just think dealing with a problem over the phone by then its too
late so much for Protection Plus many hrs wasted stuck with a washer that's not working the company they send Mr Appliance of Sutton Ma have an F with the Better Business its like having the three stooges doing the work 3 times to fix same problem going on 4 months Lowes told me its them or nobody Shame on you Lowes for treating people like this .Please start treating consumers better or one day it will be hey do you remember a store called Lowes one of many pissed off customers
You can expect less from a Walmart owned drive to McDonald's Hardware Service Company there a joke in a disgrace they need to be closed
2022 season: Staffing is worse now, much worse. The inside garden dept very often goes w/out any coverage during the spring and summer season! Lowes, like most retailers, would prefer you shop online to get your stuff. A $2,000 purchase, or even a hundred purchases in that amount, is a drop in the bucket and not significant to lowes. Online sales and commercial or “ Pro” sales is their focus.
DO NOT PURCHASE APPLIANCES AT LOWES ... THEY GIVE A 30 WARRANTY AND THEN TELL YOU TO CONTACT THE MANUFACTURER IF THERE IS ANY PROBLEM WHAT SO EVER. MOST EVERYTHING LOWES SELLS IN APPLIANCES IS MADE IN CHINA! THATS RIGHT THE PEOPLE THAT BROUGHT YOU COVID 19!
THEN IF YOU ARE TEACHING YOUR SALES AND CUSTOMER SERVICE PEOPLE ON HOW NOT TO DO IT. BRING THEM TO LOWES CONROE TEXAS AND THEY CAN SEE FIRST HAND HOW TO NOT WORK WITH CUSTOMER!
Today would have been filled with laughs and joy if I didn't have to deal with Lowe's. Purchased $2K in materials to finish a project. Scheduled the delivery for Saturday afternoon, but that was cancelled on me by Lowe's they rescheduled for Monday then called by a few hours later to try to reschedule me for Wednesday, but I managed to stop that from happening and keep it on Monday. Now today is Monday and my order which was supposed to happen from 9-1, I find out was not ready and not even put on the truck this morning according to the delivery company. One would think that they would call me to let me know what is going on, so I'm not waiting around all morning for a delivery that is not going to happen. Trying to call Lowe's on Panola Rd where I ordered it from, and I have been on the phone for 29 minutes as of this moment trying to reach a manager to make sure that it actually goes out on the afternoon truck. Can't even get a manager to pick up a phone and talk to me. I hope someone at corporate can see this message and figure out why this store is so horribly run.
This is the typical Wal-Mart special run in the ground company sense Wal-Mart owns most of the Lowe's drive thru mcdonalds hardware not service
I sell appliances at lowes, and sadly this a common occurrence. In fact , since we went to another delivery company, we now deal with problems like this all day every day. It’s
maddening to listen to all day long. So, call corporate or write a letter , but they’re the ones that decided to go that route! And they’re most
definitely sticking with their decision.
Stupid store over charged me $800 on a lumber purchase. No one answers their phone at Store 1148. I've called all their numbers. Corporate does not answer the phones either. I'm might have to go back to HD if this keeps up.
Ok, they solved my problem. why can't they still answer their phone .
let’s see, I’ve been on hold for over an hour w Lowe’s Customer “Service”, the chat function is not connected to a human, and the call back function doesnt work. Btw, the toilet i had ordered showed up shattered (had been dropped, hole in the box’ side). lowe’s you suck
If you live in Spartanburg, South Carolina, at the east or west side stores, you cannot get a Lowe’s employee to speak with you. They will sit together (3 people) in the windows section and have a “strategy” meeting, but ignore you when you walk by. They will stand together, again in a group of three, chat and play on their phones. When you walk by and speak very loudly, “we’re going to Home Depot”, there is no response. It should not be MY responsibility to seek out a capable sales assistant…
My contractor was sent to pick up thousands of dollars of building products (that were pre-ordered) which of course were not ready! He calls me to tell me this, and right at this time Lowes calls me on another line, and it's a lady working in the lumber dept and she wants to know where my contractor is. I tell her he went outside to his truck, so she goes outside with me on the phone and starts yelling for him at the top of her lungs! When she finally finds him, she tells him she needs his help loading the lumber! This is supposed to to be done by Lowes and ready to go out the door! She wants him to do her job! Then the other day a very rude lady calls from Lowes about a delivery that I am still waiting weeks for, and asks me if I still want it. Well I didn't cancel it so yes, I guess I still want it! I ask her if she knows what it is that is being delivered and she can't even tell me that.
Bunch of liars and thieves! I bought a washer 4 days ago and they have not delivered nor can they tell me where it is. Went to get a refund and they said no refund and no reason to talk to me. This place is bad! Boycott Lowes lets shut them down!
They NEVER deliver when they say they will, ordered a $3,000 lawnmower from a Lowes in Athens GA and it came from a Lowes in Cornela GA! I got off work a half day early to be at home when they said it was suppose to arrive, It never showed up, no call, text or email from them saying it was running late. So a week and a half later, I called to find out where it was, the delivery guy Kyle said that it was running late. It was suppose to be here between 8-12 noon. It did not show up till 4:45! The delivery guy was VERY rude, NOT helpful at all! I will NEVER order anything else from LOWE'S again! Every time I called I was put on hold for a very long time. Once we received the mower, it would not start, we did everything that we were suppose to do.
Lowes on Bobby Jones in Augusta, GA, is about as useful as tits on a boar's [censored], and Kobalt, which Lowes owns, is the WORST product, and "Hassle" free returns is a lie.
This morning, I closed out my 20 Year account because I don't shop where retards work and liars peddle their [censored].
Three-Year Hassle-Free product wasn't even into its 2nd year, and 30 days later, I am still getting the run-around.
Went to my local Lowe's to buy a grill...looked over the ones outside, but it was pouring rain. We went inside and found the one we wanted... We spent 30 minutes trying to find help. We spoke to the guy at the the exit door and he spoke to someone over the phone.. we waited another 20 minutes and nothing.. we saw a young man in a vest who advised us there is no one working in that department... I asked him if I could just drag the grill to checkout..he said he would go find a guy. 20 minutes later a guy named Chris came.. he wrote down the grill number and we took it to checkout.. a gal came out and unlocked the outside model.. said a guy would be out shortly to help load it in the truck..no one ever came. We put it in the truck.. soaked to the bone in rain... While cursing out your name! I never spent an hour and a half buying a grill...sheesh!
I purchased a refrigerator at Lowes. When it was delivered they left all the plastic and packaging inside for me to take out. I purchased the extended warranty the following day at the store. The associate almost kept my receipt I handed her for the purchase of the refrigerator. She told me I had to call to have them connect the warranty to my appliance. I received no information on the warranty. When I got home I called the number she gave me and was on hold for 2 hours. When “Kay” finally answered she couldn’t link my warranty to my appliance because the Lowes system takes 24-48 hours for my purchase to show up. She assured me she would try Monday and Tuesday and call me when she got it done. No call received. When I tried to check on the website I have nothing connected to my warranty information. I have been on hold for another 1.5 hours waiting to try to talk to someone. This is absurd. Their customer service is horrible.
Do not EVER purchase their carpet and EVER have it installed by them. They do not have professional installers do the job and will not back the warranties. You will definitely be sorry if you hire them. We were burned, please don't buy their services. Do your homework, find a reputable company with good references or you will be out of a lot of money and time
I will never step foot in Lowes again. They are the absolute worst company I’ve ever dealt with! Do not make any big purchased from them. They don’t believe in doing whats right and in correcting issues. The refer you to the customer care division and they are rude and disrespectful and could care less about helping get to the bottom of any issue, even the managers in the department are rude and unprofessional! If you live in Jacksonville, Fl, stay away from buying a fence from the lowes store on Philips Hwy and in dealing with John Roche!
I will never step foot in Lowes again. They are the absolute worst company I’ve ever dealt with! Do not make any big purchased from them. They don’t believe in doing whats right and in correcting issues. The refer you to the customer care division and they are rude and disrespectful and could care less about helping get to the bottom of any issue, even the managers in the department are rude and unprofessional! If you live in Jacksonville, Fl, stay away from buying a fence from the lowes store on Philips Hwy and in dealing with John Roche!
We purchased a pressure washer. Found out it was so weak that it took 1-1/2 hrs to do a 4 ft long area. Put it all in box. Bought on 3/30, when we finally got a chance to get by Lowe's to return we were told it only had 30 days warranty. We are just 15 days over that. Just a too bad, sucks to be you...hope Lowe's enjoys "robbing" people of their money. Now we're out what we paid and stuck with a pressure washer that wouldn't was the dingleberrys off a duck's butt!
Lowe's is the worst and their return policy sucks. We got a piece of trash dishwasher...stopped working properly after 2 months. Instead of exchanging it for a dishwasher that was more the DOUBLE the price, they transferred me to the manufacturer. I made it clear I didn't want this dishwasher but they wouldn't help. We're new homeowners and have bought a good amount of major appliances this year. They will never get my business again. EVER.
I sell appliances at lowes, and sadly this is common. Take the money and run should be their logo.
We purchased a garage door in June 5 2021. It was just installed June 4th 2022! We were lied to and mismanaged from the point of sale at our Lowes store to the door manufacturers, Wayne Dalton to the installers. Even the Lowes card ripped us by charging interest when it was supposed to be interest deferred. This was the worst case of customer service we have ever experienced! We have a list of names and lies that would look lime a New York City phone book. ..and phone calls that somehow got cut off. Of course. No one has even contacted us about compensation for our frustration and insecurity of going without a garage door for a YEAR!
Lowes took our delivery job just to give it to 3rd party. Mind you we were the #1 store two years in a row. When 3rd party came we were offered to reapply through 3rd party with very low pay but was not given an opportunity to work in the store at different position. All in a nut shell Lowe's didn't want to have responsibility for their product nor pay us hourly. Customers notice you have 48hr warranty from 2months, because that's about when your product will break then you are to go through the manufacturer. Not Lowes problem. Lowes can suck a greasy fart out of my butt!
Still sitting here waiting, how does this company call themselves a business, stress induced anxiety from so many missed days of work waiting for people to show up, canceling left and right, worst experience ever with a headache to boot.
I visited my online account to change my email account, as Lowes was sending communications to an old account. I could not find a way to do that, so I clicked on chat. After going through the automated system, which wanted me to choose a subject (but none related to my issue) to connect to an actual person, I was told via the chat with an actual person to contact customer service, as it could not be done through the online portal. When I called the number I was given, I went through several menus, only to be asked for the last 4 digits of my SS#. I did not, so finally the automated system asked for my account #. Again, I went through several more menus, and was finally connected. The agent asked for my phone #, and sent a link to verify my identity. Then she asked me for the old email account, which I gave her, and then she condescendingly said, " I need your new email account". I replied, "okay, but that is not what you asked me". I gave it to her, and she corrected the email. Prior to speaking to her, the system said if I wanted to participate in a survey, I would be connected automatically after the resolution, if I stayed on the line. I did not anticipate that I would have a bad customer service experience, but since I did, I waited afterward, but was never connected to the survey. Obviously, the agent knew I would give her a bad review. Worst Customer Service experience, and Why can't you change your email address in their portal? So backward.
I ordered kitchen cabinets. They were delivered to my house two weeks ago. I have called and called. I has not help at all! If I go to check my order it still says that they are waiting on the order. These cabinets are sitting under a carport if they get damaged I will return the whole thing I will I’ll be going to court
He called to apologize at least once.What are you expecting a big pay day? To be quite candid either you're a safety Sally or you're looking for reasons to be bothered over nothing. For all you know it may have just gone on sale and this as you put it villain was simply looking out for you.
Why is there no resolution or compensation for bad faith contracts?
Lowe's in Conway SC is over staffed and only the "older employees" even suspect anything let alone know anything ... customer service full of excuses and little else ... merchandise displayed outside takes up entire fire lane and useless "islands" in parking lot creat a daily flusterclucks ... etc.
Lowes is the absolute worse when it comes to customer service and delivery. Ordered shower on October 24 2022 for my elderly handicap parents scheduled for delivery on November 19th.On the 18th received a call saying the item was too big for box truck and needed to be delivered on flatbed truck on the 21st. Was suppose to be delivered between 12 and 430pm. Never showed up due to truck getting pulled over by DOT due to being on wrong road. Was advised it would still be delivered on the 21st. NO DELIVERY. When calling to find out why, delivery company said it was scheduled for the 23rd. I said NO and told her to look at her notes it was to be delivered originally the 19th, then the 21st but truck got pulled over and was still suppose to arrive and never did. Well 23rd came and went no delivery. Come to find out shower never left the store. After NUMEROUS calls to the store, no avial. No one either answered the phones or I was sent to a dummy number that no one answered and eventually got disconnected. Paid someone to go pick shower up to find out item was damaged and needed to be returned. Upon returning was told I could not reorder in store and needed to do online. AFTER blasting Lowes on Twitter headquarters messaged me but was still waste of time because they cannot do anything for me, need to go through local store. UNREAL! THE ABSOLUTE WORSE! A multimillion-dollar company and they cannot have better customer service
Lowes in rapid city south Dakota is the WORST! we had ordered a washer and dryer from there and the day of delivery they come with the wrong dryer and had the nerve to say "are you sure you didn't order a mismatched set?" Of course not! We even had the staff order it for us. Then they leave with no information as to when we'll get our set. They also left the clipboard filled with other customers and addresses. How professional. So then a month goes by and they finally tell us we'll get our washer delivered on the 7th. The day came and gone and nobody said anything, weeks later they finally show back up with the wrong set AGAIN! so I called the delivery department where "Darrell" told me I needed to "speak to him professionally" and I told him I want more professional service for that to happen. He then hung up on me. Lowes, you suck.
Glad to hear that I’m not the only one to experience such poor service and rude employees. I’m now a permanent Home Depot customer. They are so much nicer and helpful. They need to fire the useless CEO and clean house
Completely agree. Walked in a Lowes for the last time today. They continue to disappoint which at first I thought was pandemic related. They are falling apart. There were many straws but today was the last. Ordered a piece of trim online as it was not in the store, delivered 5 days later than scheduled, wring product shipped, brought into store and they wouldn't refund shipping. I had to argue with them and finally they gave me $5.99 in cash for shipping and refunded the product. It took the manager to get involved. Again this was 100% their issue.
Lowes east Bartlett location in Memphis TN has the worst management staff and district manager Rico in probably company wide,they are unprofessional, incapable of making rational decisions because of their ignorance, and use unethical practices, they should be fired immediately and replace with more intelligent managers.
Please don't shop there!
The Bowie & Largo MD locations are horrible...
Sale items that are supposed to be in stock can't be located...
Just a con to get people into the store..
HOME DEPOT & AMAZON for 2023
This is the second time we have ordered expensive flooring from Lowe's. The first time we were promised delivery in 7 days and it took six weeks so we lost our scheduled installer. This time after spending another $2,000. the boxes arrived smashed and broken open and we refused delivery. The delivery subcontractor told us that the shipping manager at Lowe's saw the damaged cartons and told them to attempt delivery anyway and " see how many they will accept" When I called to discuss this with the manager he said that he had "put the ball in my court" by sending damaged merchandise! He then had the gall to claim he didn't like my attitude! We are working to refurbish our home and have to spend over another $80,000. or so but not another cent will go too this dysfunctional company. Disabled and disgruntled veteran...
just think.. the more lowes treats customers this bad.. the better is makes Home Depot look !.. Good job there Lowes.. your company just sent a load of customers to Home Depot.. and they say kids in Lowes don't know what they're doing.. lol.. the kids there probably get paid by Home Depot be idiots working for Lowes.. think about it.. it's genius..
Sorry lows derived company is the worst in picoRivera store your lost a good costumer driver’s Lazyz
Lowe's stinks all the way around, they lie they steal you might say. I would never recommend them to anybody not even my worst enemy. Basically they still have a new stove that belongs to me and they refuse to get it straightened out. And for people that don't know it be sure and pay attention to your receipt also and read in the fine print where it says 48 hours is what you have if there is any issues with a product and that includes when the wrong product is delivered. Home Depot Menards and all of them that I am aware of give 30 days to see that your product is as it should be when delivered or out of store. I might add also the deliveries stink! As far as I'm concerned Lowe's does not exist in my world
Stop complaining. Things are done for a reason
Lowes online ordering sucks i have a order in delay called to cancel customer service would not cancel order are refund my credit car they will not help you. buyer beware stick with ace hardware they are dependable that's what i should have done. it was 20 dollars cheaper so i tried Lowes now wish i would have went with ace hardware gladly would of paid the extra 20 not to have to deal with Lowes crap