Lowe's review: Delivery order #920315574

Placed order #920315574 on Aug 31, 2023. ( stove, dishwasher, over-stove microwave, delivery was attempted on Friday, September 8, 2023, I left the home at 4 pm and received a text at 5-5:30 I was unable to accommodate)

Received a text on September 11 that the delivery was scheduled for September, 15 I called the Lowes delivery and rescheduled for Monday, September 18, 2023 morning. (I did tell the Lowe's employee that this was not our residence but a home we are Flipping.)

On September 15, 2023, I went over to check on the siding installers and found my stove microwave and dishwasher had been left in the back yard. I immediately called Lowes delivery and stated that this merchandise was not to be delivered until Monday and I had no way of getting it into the house today. I was told that someone would get back to me in the next 24 hours. so I waited at 9701 Echo (flip house) until 9 p.m. Didinot received a phone call at 9;45 on Saturday, September 16, I asked to speak to a manager and was told someone would get back to me in 24 hours or less. OK, I have now waited and no one has called me back and is Sunday, September 17, 2023, and have still not received a phone call.

I did return to the 9701 home Saturday to find all of my merchandise was gone, I called you guys again and the same thing, someone will get back to you in 24 hours.

So the issue is now you delivered on the wrong day ( I was to be there on the day I requested) and left it in someone's yard ( didn't think anyone would just leave it there with no homeowner being at home) and of course, it is gone.

I have done business with Lowes for many years and have always been very satisfied with your products, delivery systems, and employees. Furthermore, the appliances were technically not handled in a correct manner. I would like to be reimbursed for the purchase of the appliance left in an open backyard in the amount of $1,342.87. I would like this matter to be resolved as fast as possible I still need the appliance and will go elsewhere for them.

this has been a very disappointing process with Lowes and would think this could have been handled in a much better way. I will also be contacting the BBB.

Thank you

Jeanne Beauchamp

PS still waiting for someone to call me bake 9/17/23 11:53 am Sunday