CB Appliances Lowe's Freezer delivery. Order # [protected]

Lowe's review: Freezer delivery. Order # [protected]

Gordon Feldkamp of US

Sep 11, 2023 10:44 am EDT

Verified customer

Featured review

In regard to the above order number which was placed on July 10, 2023. My order was scheduled for July 22, 2023, from 8 to 12 which didn’t happen, then for September 7, 2023, from 8 to 12 which didn’t happen, then on September 11, 2023, from 12 to 4 which is not happening today. Now they have changed the delivery to September 16, 2023, from 8am to 8pm and I wasn’t even asked if I plan to be home that day. I’m not waiting for 12 hours to again be disappointed by Lowes. I have wasted at least 5 hours of my life which I will never get back, waiting on hold. I had two different customer service agents tell me my order is in from GE as of August 21, 2023. I am extremely frustrated with Lowes about lying to me when I will get my item. I can’t locate a single person and/or manager or anyone who can tell me anything about my order. I have asked for a manager twice this morning and the hold time is always an hour, probably because of a lot of pissed off customer like me, which is an understatement. I have come to the conclusion, that yes; my freezer was received but probably went to someone else. Lowes is just covering this up and can’t tell me the truth.

Would you please find out what is going on with my order and let me know why I am not receiving my order today as promised.

Desired outcome: Prompt delivery.

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