Menu
For Business Write a review File a complaint
CB Appliances Lowe's Interactive Voice Response (IVR) system
Lowe's

Lowe's review: Interactive Voice Response (IVR) system

J
Author of the review
12:03 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Dear Lowe’s Home Improvement,

I am writing to express my frustration with the Interactive Voice Response (IVR) system when calling your store. It took me 4.5 minutes just to get through the menu and talk to someone. I am 27 years old and have experience navigating phone systems, so I don’t believe the issue is with my ability to use the system.

I understand the need for an IVR system to handle high call volumes, but I believe it should be more efficient in connecting customers with a real person to talk to. I hope you will consider improving the system to make it easier/faster for customers to reach someone for help.

Thank you for your attention to this matter.

Desired outcome: My desired outcome is for the IVR system to be improved for faster connection to a real person. I hope to see streamlined menu options and reduced wait time for a better customer experience.Thank you for considering my feedback.

0 comments
Add a comment
  1. Lowe's Contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
    +1 (877) 465-6937
    Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number
    Sales & Product Assistance
    +1 (800) 444-1408
    +1 (800) 444-1408
    Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number
    40%
    Confidence score
    Consumer, Commercial Business Accounts
    +1 (800) 890-5932
    +1 (800) 890-5932
    Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number
    Technical Issues
    +1 (866) 232-7443
    +1 (866) 232-7443
    Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number
    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
    Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number
    Customer Service
    More phone numbers
  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Lowe's contacts
Lowe's Category
Lowe's is ranked 1 among 369 companies in the Appliances category