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I purchased a washer/dryer pair on 11/10/23 from store 1120. On 11/14/23 the products were delivered and the washer was broken. It was taken back and the drivers said they could return the next day with a replacement. A call was received and from Steve in Distribution and he explained it would be Thursday 11/16 before it could be delivered. Later an individual named Kaitlen called and was very abrut and said because we were in a "restricted zip code" it would be a week later on 11/21 before a delivery could be made because they only delivered in my area once a week. I told her that was not acceptable and she was very abrut and told me that was the only time they delivered and it and otherwise I could just cancel the order. She continued to talk over me as I told her that was not acceptable and finally our conversation was cut off. I called the Store # 1120 and they said they could not help me as their deliveries was a third party and they had no control over them. I called Customer Service and filed a complaint on the rude and unprofessional manner Katlen handled our converstation and was later called again by Steve. I obtained the name of Cory McEachern and requested a conversation with him and he assured me that he was sending a message to me. This is not the first time in the last six months that we had trouble with Lowes. We have purchased over $6000 in appliances and we had continual problems with delivery and a defective refrigerator. Four trips were made to fix an ice maker problem only to find that this refrigerator had been recalled. My distaste with Lowes has reached a peak. Your customer service person is not a retrainable situation, but a dismissal situation. If she is an example of your service, then you are in much worse shape that ever immaginable. I would appreciate a speedier solution to my washer problem and should be compensated for all this trouble. I was promised I would be compensated for the prior problems but it never happened. I would most appreciate a quick resolution to my problem and complaints.
Leslie McLellan
335 Old Hamer Rd
Hamer, SC 29547
[protected]
[protected]@gmail.com
order #[protected]
