Lull’s earns a 1.0-star rating from 4 reviews, showing that the majority of mattress buyers are dissatisfied with their sleep experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Do Not Buy This Mattress
Do Not Buy This Mattress... lull's 100 Day Sleep Trail is a Trick... My Wife and I Paid $1700 and Called and Email that we were Not Satisficed with lull, so they talked us into trying a "Support Topper" and BAM "No Refund" we missed the 100 Day Mark... Conmen, Shysters, "Made in China" B.S. Materials, Junk... Don't Waste Your Hard Earned Money
Replied
My credit card company once in a while has fraud alert notifications; after expiriencing this with a purchase at Lull
My credit card company once in a while has fraud alert notifications; after expiriencing this with a purchase at Lull. I recieved a call the following morning from Lull asking for a picture holding my credit card; what kind of racist antics are these. I paid in full after dealing with my credit card company and now I have to be humiliated by clearing the same incident with the vendor after I veeified my informatiuon and confirmation during the screening. I would not buy from this humiliating company ever again.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Lull Mattresses is participating in unsolicited email campaigns where unsubscribe button is used to verify and confirm the email address
Lull Mattresses is participating in unsolicited email campaigns where unsubscribe button is used to verify and confirm the email address. I clicked unsubscribe and only received more emails from them and additional emails from other entities. Additionally there is no method for them attaining my email address other than questionable methods. I have never been to their website nor any other online "revolutionary" mattress site. They appear to be a non reputable company whom is not following fcc solicitation laws. I would question their integrity and practices in general.
The complaint has been investigated and resolved to the customer's satisfaction.
Lull Complaints 1
I purchased my lull mattress in November and the left side of the mattress has started to sag
I purchased my lull mattress in November and the left side of the mattress has started to sag. I contacted customer service and they wanted to send out a mattress cover. I don't think that is going to fix the problem. When I sent pictures to Victor he said it looks like the mattress did not expand fully. I make monthly payments without failfor my mattress and it is already defective. There is a 10 year warranty on the mattress imagine what it is going to like in a year or 2. Iwould like them to stand behind their product and send out a replacement mattress.
I purchased my lull mattress in November and the left side of the mattress has started to sag. I contacted customer service and they wanted to send out a mattress cover. I don't think that is going to fix the problem. When I sent pictures to Victor he said it looks like the mattress did not expand fully. I make monthly payments without failfor my mattress and it is already defective. There is a 10 year warranty on the mattress imagine what it is going to like in a year or 2. Iwould like them to stand behind their product and send out a replacement mattress.
Is Lull Legit?
Lull earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Lull. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lull.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for Lull have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Lull.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Lull protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We found that Lull website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
About Lull
The Lull mattress is made of three different layers of foam. The bottom layer, made of high-density foam, provides excellent support for the spine. The middle layer is made of a proprietary blend of foams that forms the comfort layer, ensuring that the bed is comfortable and relaxing. The top layer is made of gel-infused foam that keeps the bed cool while also providing pressure relief to the body.
What sets Lull apart from other mattress brands is its advanced technology. The company uses a proprietary blend of memory foam that is infused with premium gel particles. This advanced technology helps to keep the mattress cool, ensuring that there is no buildup of heat during sleep. Additionally, the Lull mattress has been specially designed to perfectly contour to the shape of the body, thereby providing optimal support for the spine.
Besides providing high-quality mattresses, Lull offers other products that can help enhance the sleeping experience. They offer bedding options such as pillows, sheets, comforters, and bed frames that are affordable and made of high-quality materials. The company also offers free shipping and a 100-night sleep trial period, allowing customers to try out the mattress at home and make sure it's the perfect fit before committing. For added convenience, Lull also provides white-glove delivery and installation services to customers who prefer personalized handling of their products.
Overall, Lull is a trusted brand that prioritizes quality and customer satisfaction. Their commitment to using advanced technology and high-grade materials makes them stand out in the crowded mattress industry. Whether you're looking to upgrade your sleep experience or want to improve the quality of your bedding, Lull is a reliable brand that is worth considering.
Overview of Lull complaint handling
-
Lull Contacts
-
Lull phone numbers+1 (800) 301-5845+1 (800) 301-5845Click up if you have successfully reached Lull by calling +1 (800) 301-5845 phone number 0 0 users reported that they have successfully reached Lull by calling +1 (800) 301-5845 phone number Click down if you have unsuccessfully reached Lull by calling +1 (800) 301-5845 phone number 0 0 users reported that they have UNsuccessfully reached Lull by calling +1 (800) 301-5845 phone number
-
Lull emailssupport@lull.com99%Confidence score: 99%Support
-
Lull address3905 State St Ste 7347, Santa Barbara, California, 93105-3138, United States
-
Lull social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Lull contacts
Recent comments about Lull company
I purchased my lull mattress in November and the left side of the mattress has started to sag
Pillow Cube
5 reviews
Brentwood Home
6 reviews
Wilderness RV Mattress
3 reviews
Best Sleep Centre
1 review
Byourbed
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Do Not Buy This Mattress... lull's 100 Day Sleep Trail is a Trick... My Wife and I Paid $1700 and Called and Email that we were Not Satisficed with lull, so they talked us into trying a "Support Topper" and BAM "No Refund" we missed the 100 Day Mark... Conmen, Shysters, "Made in China" B.S. Materials, Junk... Don't Waste Your Hard Earned Money