Luminous Brites review: Fraud 371

I was not aware of the situation in ordering the free trial. It was supposed to be a seven day trial and ended up only being a four day trial due to only getting one tube of product. I did not see any good results and was not intending on using it again. Until, I received two more tubes in the mail and not knowing I had signed up for a monthly order. I too can not get into the websit to cancel. I will be getting reimbursed considering I was misinformed!

I actually ordered it and read the page. The product worked well and I canceled before the trial terms was up. Lesson is read the page carefully before you click and agree to any terms. I did the same thing on the free credit report website and got tagged for 19.99. But this site was clear to me but I guess some people missed it. Here's the order page http://luminousbrites.com/order.aspx and in the terms is says you can cancel via phone, email or the cancellation link

Just read about this on another link...I ordered and here's the page its on three different parts of the page in normal text not even fine print like all the others...http://luminousbrites.com/order.aspx

I just got my bank statement and your company has helped yourself to $88.97. I would appreciate if you will redeposit this money. I have spoken to my attorney and he said to try to get it fixed without a big mess. I have cancer and just had a lobe and a half of my lung removed. I am also on disability, so if you want to scam someone I would hope it is not me.I was shocked when my nurse went to get some groceries and I had 17.00. Please I would appreciate fixing this. Thank you, Susan Scruggs

I ordered a free sample of a tooth whitening produce from the Luminous Brites company and paid for the shipping and handling ONLY. I never agreed to anything else. I NEVER AUTHORIZED the charging of ANY additional funds from my account nor did I join any group or membership. I received the produce and never had another thought about this company until they illegally removed funds from my account on...11-3-08 of $88.97. I am currently on disability and would have never authorized anything out of my account. I called them and they told me I could ask for a refund at the following email: support@luminousbrites.com I could not talk to anyone on the phone and they would not do anything for me and were very rude and hung up on me. I went to the web-site and found "tons" of complaints for the same thing. They are taking peoples hard earned money without their permission or knowledge. In fact, I don't even know what the $88.97 is for. I have never received any correspondence, any products, any bills, etc. I want my money back in my bank account with any fees that this may cost me.
Company information:
Genix Marketing/Luminous Brites
3600 Ocean View #2
Glendale, California
United States
Phone: [protected]
support@luminousbrites.com

This is the website from which I ordered the sample:
www.luminousbrites.com

Here are links to websites of the many complaints from other people who were also scammed by this company.

http://www.complaintsboard.com/bycompany/luminous-brites-a79621.html



Email I got from the company

---- Original Message -----
From: Customer Support
To: Rhonda
Sent: Friday, November 07, 2008 12:05 PM
Subject: Re: REFUND The terms and conditions, which you were required to read and accept upon ordering clearly explained how the program works. If the terms and conditions were not agreed to, the website WOULD NOT process your order. We have thousands of customers who actually read these terms and conditions and either cancel their membership within the allowed time period, or choose to keep the product for many months.
Thank You
Customer Support
email I sent to Luminous Brites:
----- Original Message -----
From: Rhonda
To: support@luminousbrites.com
Cc: RHoNdA
Sent: Thursday, November 06, 2008 10:59 AM
Subject: CANCEL MEMBERSHIP
Please cancel my account and credit me the $88.97 you took from my debit card. I did not intend to or realize I was signing up for a monthly fee or membership to your company. Thank you for your cooperation in this matter.
Rhonda O'Hara 705 E 1st Ave. Mitchell, SD 57301
HOW DO I PROCEED TO GET MY ACCOUNT CREDITED FOR THIS AMOUNT?

I have written Luminous Brites a very nasty letter! If they do not refund my $88.97 when they get their product back Via certified mail and cancel my membership my bank has been put on notice to investigate this company as fraud! Very dissatisfied customer! Will definetly not ever do business with them again! Its a scam!

I ordered a free sample online and paid shipping charge 0f 4.99 on 9/16/08.
Another sample or order was sent to me a few weeks later, which I did not order. So i called and said i did not want anything sent to me.
Yesterday my credit card bill has a charge of $88.97 on it, none of which I authorized. I called the # on the card and he guy I spoke with was a real jerk.
I want this charge off my credit card or i will go to the Attorney General.

im there with everyone else I didnt use my bank card thank goodness have tried to call and the cancel web site isnt even available. I didnt order it either this is a nightmare! I tried to call and get a busy signal.

I ORDERED ONE LUMINOUS AN TRIED TO CANCEL AN COULDNT PLEASE CANEL ME I DONT WANT ANY MORE

sent me Luminous Brites i DID'NT WANT AN CHARGED ME IT NOT RIGHT AN I SHOULDN'T HAVE TO PAY ILL SEND IT BACK

I also did not see that this would be an ongoing delivery situation or would never have agreed in the first place.
The whitening is not safe for my partial plate and my dentist advised me not to use it in the event that it caused irreversable damage.
Therefore, I am cancelling the whole thing and returning the package with the whitening vials that I received two days ago.
I agree with the above comments that this is very poor marketing and will only result in the public not trusting your product at all.

I received a free sample of teeth whitening cream for shipping only price.
A few weeks later got more than I needed and hadn't ordered and was charged $88.97 on my cfredit card without my permission.
I have tryed to call the company and am put on hold for so long I realize no one is going to answer so I tryed to cancel on line and can't do that either. I want them to cancel me and need a way to get a hold of them. This is nonsense. Linnadean

i got the free sample than starting taking out 88.97 on my charge card can not get a hold of them

I am going through the same thing right now. However, they did email me back and offered to refund 34.99. Did any of you catch in their policy that they would provide a FULL refund if not satisfied. You need to obtain and RMA number and send it back within 15 days. However, you can only get this RMA number through email. And they do not email back in enough time to return the product (if you were to get an RMA number) in 15 days. I am so frustrated with this company. We all need to report them to the Better Business Bureau.

This also happened to me, and I just wanted to say that I complained to them repeatedly over email and blocked phone calls, as well as my bank and the charges against my account were dropped 5 days later. I also cancelled my debit card just to make sure no more charges could be placed against my account. I guess I caught it in time but I will not be ordering anything over the internet again. Lesson learned.

I just got another "free trial" of their whitening system, only I read the paperwork that came with it and saw that they would be charging me $88.97 every 30 days. What!?! I did not sign up for this sh*&. I only intended to pay the s&h for the "free trial" since that's what Luminous Brites advertised- "only pay s&h"! I went to the website given to cancel my order and guess what? Now I'm here. Scammers.

This is a rip off ! this company sends you a trial for a shipping price of 3.95 and then your being charged 88.97 for something you never even sighned up for nor gave them authorization to get money from my account I had to close my account and get a a new account number . There not able to be reached, when you do reach them they make you go to luminous@brites.com and your are not able to locate any one by email cause its a scam thay have going on . Thanks to my bank they are fixing the problem and they are be rported !

THIS COMPANY USED MY CREDIT CARD NUMBER WITHOUT MY KNOWLEDGE
I AM APPALLED AT THIS AND KNOW A SCAM WHEN I SEE ONE

This is a scam to all who read this. I am contacting bank who will be contacting legal representative to stop this from happening to next person.

This company seems to be a fraud. The product they sent is not trustworthy and would refuse to use it. They charged my account over $88.00 within 1 week of shipment of their "free sample".

When I tried the sample, it came in a small package with two trays and a syringe. No statement of any kind. I recently noticed that my bank account has an UNAUTHORIZED debit for the amount of $88.97. I have taken measures to get this corrected with my bank. I have to sign a affidavit requesting the bank get the money back and to make sure that my other checks do not debits do not bounce. This is a bad way of conducting business. Why doesn't the BBB step in? They should!

I'm having the same problem. I've found a ton of complaints all over different sites, but I'm not sure if anyone ever got reimbursed the $88.97 or more. It's ridiculous how these companies can get away with this.

I, too, have been swindled by Luminous Brite. I received an e-mail response when I told them that the TERMS AND CONDITIONS does state something to the effect that if membership is not cancelled at 20 days that another refill shipment will be sent HOWEVER it does not say 20 days from enrollment. I ###-U-ME D that it was 20 days from delivery. At 11 days after delivery of something not nearly resembling the contents that I thought that I was getting, my card was charged $88.97. I have sent copies of my e-mails to the California State Attorney General, the Federal Trade Commission, The Lieutenant Governor and the Better Business Bureau. I don't know that it will do any good but you can darn well bet that I will be posting against Luminous Brite on every website that I can find that I think someone might refer to for information PRIOR to making the same mistake that I made.

I cancelled my membership and you still did an unauthorized debt to my account of 88.97. I have cancelled my membership in the allowed time, and you did an unlawful debt to my account. I expect to be paid back in full, with an written promise on when I should expect this transaction, or I'm going to seek an attorney. E-mail me confriming that you have received this complaint, and all the details of my refund.

I was sent an e-mail from an unsoliceted company. I was offered a free trial of their product, only to pay shipping and handling. (4.99) My checking account was then charged 88.97 for something I NEVER ORDERED OR AUTHORIZED THEM TO TAKE FROM MY ACCOUNT! THIS IS FRAUD. I EXPECT MY FUNDS TO BE RETURNED TO ME ASAP. I will also be filing a complaint with my bank to notify them of the illegal transaction in which your company has performed.. This is not OK for you to keep doing to innocent people. I NEVER ORDERED YOUR PRODUCT OR ENROLLED IN ANY PROGRAM.. It is pretty sad when the only way for you to get clients is to trick them. You must have an excellent product on your hands.

About 3 weeks ago I paid $4.99 shipping for a 'free' trial of Luminous Brites that I still have not received. Today I noticed a charge of $88.97 pending on my bank account from the same company. With the help of my bank I got the number of the company that charged me the original $4.99 (not much information can be provided on a company until the pending charge has gone through). The number I called was the Customer Service department for Luminous Brites. They claim there is no phone number for the Billing Depatment but they could be reached by e-mail to explain my situation. So, at this point, I do not have any information concerning a refund until the Billing Department replys to my e-mail.

Should I get a full refund I will gladly post it; however, at this point I don't think the company is in a rush to refund me, or any other consumer, soon.

This is a complete rip off. I didn't authorize this, $88.97 stolen from my account. I expect a complete refund.

I think someone really needs to investigate this Luminous Brites company, I got the email stating it was a free trial and to pay 4.99 + 1.00 for shipping & insurance. I check my web-banking account and find the company took $88.97 out, so I called them and emailed them and all they said is they do not give refunds but will cancel your membership (I DIDN"T sign up for a membership though. The email they send has a totally different link to order from their website, because the link that I received in the email had no small print whatsoever. So, when you go to the bank and the bank investigates them all they do is give the bank the website containing the small print... They are SCAMMERS... All they do is get innocent people to give their credit card numbers and then charge you. If they really value their product then they would offer a refund. DO NOT ORDER FROM LUMINOUS BRITES!

Yep, I too have been 'swindled' by Luminous Brites! I called them literally SEVEN times today to find out where this mysterious product was that I never intentionally ordered. Every single time I started telling my story and the reason I was calling (to get a 'tracking number' to find out where my product was so that I could return it for a refund!), they would disconnect the call. I discovered that it's one of two guys who answer the toll-free number for this company. Can't something be done?

I was charged 88.97 by luminousbrites.com for an awful product. I ordered a free trial and paid the shipping fee's also and DID NOT authorize any further charges. My computer crashed and I could not cancel or contact luminousbrites as everything was on my computer(all of which I have proof of) and as
soon as I had a new hard drive installed on my computer, I went online to check on my banking and discovered the 88.97 that was charged to my account WITHOUT my permission. My bank had to get me
the contact information an 800 number when I contacted the company they assured me that there would
be no problem having my money refunded due to extenuating circumstances, then they gave me an email address to send an email to billing to get a refund of my monies but instead they said I didn't cancel
in the 20 day time frame and basically told me they didn't have to give me a refund but that there would NOT be anymore deductions from my account because my account had been cancelled...I agree.. SOMETHING REALLY HAS TO BE DONE WITH THIS FRAUDULANT COMPANY...I want my monies refunded immediately and have no idea how to get it back...does anyone out there know what can be done about this?

I was never aware when ordering this product through the e-mail that it was a monthly thing. It was supposed to be a one time order. I just received another order and 88.97 was deducted from my checking account. I want this to stop immediately.
Thank you

I agree with the complaints. Apparently I didn't read the fine print and also received another shipment that I was not expecting and certainly would not have signed up for $88 a month. Way out of my budget.

Cancel my subscription...too expensive

the worst rip off ever! you think you are getting a trial product and then without agreeing they take money out of your account! i did not sign up for anything and they took 88.97 out of my account. you cant even get ahold of anyone and the website they give doesnt exist! dont make this mistake, it makes me sick. what a horrible scam.

i tried to email this scam company, and of course the site is not available. when i called, they hung up on me when i asked for the rma # to ship back the product. My credit acct. company said to dispute the claim and send back the product. I did this, but it also cost me $18 to ship it so that i could get a signature of receipt.I also put a claim in with the better business bureau. this company must be stopped.

Agreed. Could not get a hold of anybody to return the product. I bought a $4.99 trial product and they charged me $88.97 two weeks later. I am so pissed. They are the biggest scam.

Has anyone got a refund or been charged this 88.97 more than once?

I had the same thing happen to me.

I was charged $88.97 for one tube of whitening gel! I contacted the Better Business Bureau in regards to this company scamming all these people and would suggest for everyone to do that. This needs to stop! People are getting ripped off including me!

If you bother to read the terms and conditions on the bottom of their page it says that you will be charged if you don't say anything to them. And they will continue to be charged until you do.