Luminous Brites review: Fraud 371

This is a fine way to darken my Holiday
Season. An envelope with two stupid syringes of whitening goop. The trial was enough for me. Unable to get through to cancel before this. Now a 89.99 charge for somthing that's worth pennies. Can't even get though to them now to cancel. I will be calling both my CC Companies to see which one I used and to dispute the charge. Also, calling better business bureau. I better get my money back. What a scam.

Same problem as everyone else, what a way to add stress to my Holidays. I will call my credit Card company and dispute this charge of 89.00! I still can't get though to cancel further deliveries. HELP.

i did the same. did you get your money back? I never received the trial offer or the 30 day supply but was charged 4.99 and 88.97

Filing a complaint with the Better Business Bureau is what helped me get my money back.

I did not order or want any more of the stuff.

I ordered a fee shipment for $4.99, the the 6th of October they dedducted $88.97 withour my permission. I called but did not get any of my money back they did it again this November, even though I sent their package back with canel any orther shipments on it.

Hi, I am Alton Arnold and I ordered the luminous whitening kit thinking that I was only paying for the shipping and handling charge which was 4.99 only but when I got my credit card bill I saw a charge for 88.97, I was highly upset because not only the 88.97 was charged but I had a overlimit fee of $19.00 on my credit card so I would like to cancel my order of the upcoming shipment of the Luminous whitening and be reimbursed the $88.97 and the $19.00 to my capital One credit card.

I have been charged 88.97 and I have not received anything. I called the number on the charge and they just canceled it but cant credit it.this sucks i didn't ask for this service and I just want a credit to my account.

I had all of the above happend to me also. I was charged the 88.97, but never received the product. Not only that, but the company is using the Crest name in their ads. See this one.

Free Crest Teeth Whitening Kit
Whiten Teeth up to 7 Shades. 14 Day Trial. Just $4.99 Shipping.
LuminousBrites.com

I am disputing with my bank and will bring it to our news station and attorney generals office. This company has to be stopped.

I too have been trying to receive a refund. I called and was told that I had to email my request for a refund to luminius brites. I emailed twice and got no response. I have been billed for $88.97 over a week ago and haven't even received the product thus far (not that I want it). I have had to have my bank get involved in this to dispute the charge. I thought I checked the trial offer over pretty thoroughly. They did a pretty good job of hiding the fact that you would be enrolled in this auto ship program. I am not getting stuck with this charge!

I too had to get my bank involved. I called once, emailed twice and have received no response. I will never request a trial offer of anything again.

I hope my bank will work with me to make this right. All I can hope for at this point is to not be billed again by this company. If you think of how much money they get if they only scam one month's supply at $88.97 out of each person they bill - that's too much to even contemplate!

How dare you charge my account for what I thought I was singing up for as free! Please cancel me right now! Linda Stewart

Same As everybody else!
How do we get our money back?

I work at a call center for Crest toothpaste and I've had several calls on this scam. For one thing ALWAYS read the fine print, I dont care if you don't feel like it but you always need to know what you are getting into. That having been said Luminous Brites is using the CREST name to sell their products, and Crest has nothing to do with this. In fact Luminous Brites are using the Crest name with out the company's clearance. That's just bad business. Crest now has an investigation going on about this. The fact that they put consumers on hold for a long period of time is also bad service on their part. We should not have people on hold for more than two minutes and if longer then we are trained to tell them it's going to be a little bit longer. Shame on that company for using the Crest name. Crest has nothing to do with charging 88.97. They are implicitly using the Crest name to generate business and that's despicable. I would call them and hold on to the phone for as long as possible and then I would report this to your credit card company. Crest would never use your credit card for samples of a teeth whitening system, only thing Crest is associated with is white strips and those people typically buy from the store. If anyone should buy from a website a crest product, crest will always tell you the final charge at the end of the transaction and they would come from various websites. It's just a shame to hear people telling me this.

They are full of ____ !

Compay of full of - - - - !

Can any one please give me a number to call and cancel this luminous brites the one I have is always busy. Please email me any information will help.
Thanks Heather
hcuellar707@yahoo.com

a scam

Just received product last night. Then realize that you
took out 88.97 out of my bank account. Not happy with
the product please return our money. Don t rip me
off with this membership that I cancelled yesterday
with Mason #1110. Please, e-mail me back to resolve
this problem.
thank you
Michele Guzman

I too was a victim of this despicable company. They were rude and ignorant as well and refused to give me a refund. Can a consumer advocate or online lawyer help us with this act of fraud.

I also was a victim of this sleazy scam from this so called Luminous Brites. I will do everything in my power to get my $$back. This is a disgrace.

I ordered the free sample and all of a sudden here is another package with a supply and a note saying they will charge my card 89.97 every thirty days. I am on a fixed income I cannot afford anything like that. I was under the impression that it was a thirty day supply and a free sample just the shipping charges for trying the product. This is the second time this month that this has happened to me. Why do you not make this clearer. The first 30 days is free after that it is not. I don't want it. Would you please cancel it. I will send the product back for a full refund. I need a return address if this is acceptable. I cannot get you on the phone.

I did not agree to receive this product every month. I only wanted to try it out. As it happens, I can't do that because I am in the "DO NOT USE IF" group which had I known, I would not have agreed to the "trial." Send me a return mailer and I will send it back. I would also like to have my money back, but based on the plethera of complaints, I'm thinkin' fat chance.

I can't even find the "cancel" website. Every effort lands me back here to read complaint after complaint. IO wonder if anybody answers at the phone number listed. If any more of this stuff comes here, I will refuse it and advise my credit card company of the problem if I am billed anyway.

This solicitation came in junk mail. I should have never opened it.

I, too, was scammed by this company the exact same way. I can't believe that a "bait and switch" operation like this is legally allowed to operate, but worse yet, Aquafresh Toothpaste is affiliated with this scam company as well. I used to use Aquafresh, but never again - I will never spend money again on a product that endorses a fraudulent companies like this one!

They are using the Aquafresh name to endorse their product as well.

BIG SCAM! STAY AWAY FROM LUMINOUS BRITES. ILLEGALLY CHARGED MY CREDIT CARD FOR $88.97. WILL NOT SEND RMA# LIKE PAPER WORK SAID. GET NO RESPONSE TO EMAILS OR PHONE CALLS. TURNING OVER TO BETTER BUSINESS BUREAU, MY CREDIT CARD CO., ETC. AND WILL BE TAKING LEGAL ACTION..

i just got ripped off by this scamm artist company, and i canceled my so-called membership 2 times to be on the safe side, i called once, and emailed them, i then emailed them again recently because i never heard back, and now that it is over the 20 days they finally wrote me back saying i was being charged for not canceling on time, what i joke

Hi,
My name is Vickie Jones, my address is 25432 Oak Leaf Road Laguna Hills, Ca 92653, and with this email you know my email address.
I wrote you about the so called membership you said I joined with your company and that you would be getting back to me within 24 hours and I still haven't received your retort. I did not intend or did I want to join any membership with your company. Your technique for this so called membership was very deceiving and underhanded. What a joke you used to collect unintended money. I only thought I was getting a free sample and that's it. I want you to credit my account back for the $89.97 you billed me. I received the first months membership package today. I'm going to return it to sender and I want you to credit me as I am not accepting your so called membership. I see by going on your web site I'm not the onlyone you scammed. Would you please reply to me as you said you would cause I'm on disability and I can't afford anything this un useful for this much money.
Please refund me,
Thanks, Vickie

I read the flyer and decided it was not for my liking when they clearly stated " . . . you have been enrolled in the 30 day continuity propgram in which you will receive a refill of Luminous Brites . . . for $88.97 every 30 days . " I did Not sign up for this " continuity program ". I therefore called their [protected] number and was told to go to their web site and state reasons for " Letter Refund ". So as a result of getting a run-a-round, I am requesting a "RETURN AUTHORIZATION NUMBER" and authorizating my credit card company to stop payment, And notifing my attorneys of this grave unjustice, knowing that hundereds of citizens are taken advantage of.
Respectfully and Sincerly,
John May Esq.
2018 Lake Churchill
Grayslake, Il.
60030

My complaints are simular to the others. This outfit is a scam ! If they notified me of their intents, they did it in such an unobtrusive way that I could not spot it.

Even if they did notify their customers, I question the legality of making an individual pay for something that they did not explicitlty order.

This may be a situati0n where a class action suit is in order!

I completely agree with all comments I have read and hope that you to post all these complaints to inform others and/or authorities who can file charges against this company of their fraudulent practices. Would a class action suit be appropriate? Pls help. Thanks

I would like the $88.97 removed from my credit card. I will be sending the whitening kit back. This did not work for me. I also was unaware that I would be receiving this kit monthly. Please cancel all orders. Rose M bunton

I did not order anything except my free trial. I got charged $88.97 a few weeks after I received my FREE trial. I only had to pay shipping and handling. I want my account credited for the $88.97. I didn't give any permission for them to charge me on my credit card.

I did not authorize the billing of $88.97 to my debit card and need to have it refunded as soon as possible since it caused an overdraft on my bank account.

I also only wanted the trial and did not authorize an 88.97 charge on my credit card. I will be calling them and trying to get a refund.

I want this cancel right now! LuminousBrites... $88.97 on my credit card. I want my credit card Refund right now
3200 SW 38th Ave.
Ocala, Fl. 34474

I want this cancel right now ! And my credit card refund the $88.97. I never ask for this. At all. I just wanted the free with me paying shipping. I will never order any other thing on this site again. I have no money and then i have $88.97 out of my banking. That is to pay my bills. I do not know what to do. Please help me to get this taken care of. And i will call on Monday morning. Thank you
Brenda Carson
3200 SW 38th Ave.
Ocala. Fl. 34474

The information about how to cancel within 20 days was not conspiciously placed within the same ad as the offer. This is a very obvious scam.

I ordering for the introductory product for $4.99, and they send me another kit end charge 87.00 dls and I NOT AUTORIZE, I want to cancel on the web, but the page no download. I want the money banck in may credit card...