Lyft
Reviews and Complaints

This company has been hiring some of the worst people who don't seem to know what they are doing in the office. They have been posting bad ads on Craigslist and online, telling people that they can make up to $1500.00 or $35 with a person smile on it. This is not true, as the minimum fare is $3.50 for the first 3 miles. Lots of people only want short rides, and lots of people order rides far away from you. Since the college students are responsible for this stuff, they are not tipping and going nowhere but down the street. It has become a game to lots of people, and the people who really need a ride can't get them. Since they changed the app, it's not going to work for most people. Doing this, you are getting longer pick up and shorter rides, which cost you money. They don't pay for anything but give you 80% of the fare. You use your own car, gas, insurance, repair, and maintenance. They keep changing the bonus again to try to get money back guarantee from it. Now it's 20 peak rides and 40 regular to get 10% back, and 25 peak rides and 70 to get 20% back. I have done this 4 times in the last 1.5 years, and they dropped the price 2 times. They wonder why they can't keep drivers and try to scam the driver at tax time. They send you tax forms for everything you gross income and do not take the 20% out of it, so they don't have to pay the taxes to the IRS. If you don't make over 20k or 200 transactions, you are not supposed to be taxed on it. Uber is even worse on that matter. They used to be a good thing to make money with, but they are breaking the law and tell you that you are not an employee at all but try to treat you like one. The star system is just a way to make the driver look bad. The Phoenix area is no longer good to drive for companies like this. All the people who used to come out here that have money are not, and the college kids are not going to make you any money with short rides for $3.50 to $5.00 fares. Just remember what I'm saying. Most people think I have a car and can drive, but if you don't know what to do with getting around and handling the passenger in your car and being quick and easy to do, don't waste your time. You are paying for the car and insurance, and they don't care just how much they can make from people. It used to be good, but like most short-term companies in Arizona, they just don't care about anything anymore than the money. So please look into it. It's all true.

I had a really bad experience with Lyft. I scheduled a ride for 4:00AM to the airport for my international flight to Europe. However, the driver did not show up until 4:20AM, which caused a lot of panic and stress for my wife and me. When I called the driver, he was very unhelpful and rude. He said he did not know when he would arrive and hung up on me. When he finally arrived, he did not offer any help with our luggage and was very unempathetic. We had to scramble to fit all our suitcases in the car, and there was no room to spare. The driver drove very slowly and even missed our turn to the terminal.

When I left a one-star review for the driver, I received an email from Lyft corporate stating that the driver had claimed we damaged his car with a spill on the floor. However, I know for a fact that we did not spill anything in his car. Lyft charged me a $25 damage fee and refused to listen to my side of the story. They even provided a picture of an existing floor stain as "proof" of the damage. I was very disappointed with their customer service and lack of empathy.

I have since reached out to legal and emailed them about my experience, but I have not received a reply. Lyft has lost multiple customers for life due to this situation over $25 dollars. I have told everyone I know about my experience, and I hope they learn from their mistakes. It's a shame that companies like Lyft forget about their customers and prioritize their own profits over customer satisfaction.

I have to say, my experience with Lyft has been less than stellar. I have had to wait for hours on end for my drivers, and there have been multiple times when they never showed up at all. One time, I even had to walk 2 miles home because my driver never arrived. I read a review from someone who had to walk 3 miles home in freezing temperatures, and I can definitely sympathize with them. It doesn't matter if it's raining, shining, or 9,000 degrees outside, the drivers just don't seem to care.

My most recent experience with Lyft was particularly frustrating. I had scheduled a ride with my mom, who was able to schedule in advance, but my phone doesn't have that capability. We scheduled the ride for 6pm, and I was waiting outside Walmart by the road at 5:45. My mom texted me that my driver would be there in 23 minutes, but that driver never showed up. After waiting for 20 or 30 minutes, my mom got another text saying that the driver would be there in 26 more minutes. Still, no driver. I was scanning the parking lot, looking for any sign of my driver, but all I saw were Z trip cabs and several Lyft cars that weren't for me.

My drivers changed so many times that my mom didn't even know who my next driver was or what kind of car they were driving. Finally, a driver called her and told me where he was. I started running with my shopping cart, but when I got in the car, the driver didn't say a word. I told him where my house was, but he was moody and pretended not to understand. When I pointed to the driveway, he got annoyed and started harping on me for making him wait. He even told me how "lucky" I was that he was willing to put up with me, a rider who likes to play around and make drivers go all over the place. I was so angry that I wanted to strangle him. It was just plain wrong.

Overall, my experience with Lyft has been a nightmare. They have left me stranded and made me wait for hours on end. I even waited 3 hours at Walmart for a scheduled ride in advance. I don't think I'll be using Lyft again anytime soon. It's just not worth the hassle.

I recently had an experience with Lyft that left me feeling a bit uneasy. A friend of mine received an email on his smartphone, prompting him to sign up to become a Lyft driver. The email was automated and asked for his bank account information for direct deposit. I advised him to wait until I could check out the company before giving out his personal information.

When I visited the Lyft website, I was surprised to find that there was no customer service number listed. The only option for contacting the company was through email correspondence. I had to do some digging to find a customer service number, which led me to a corporate office in San Francisco. However, when I called the number listed, I was informed that Syme ride was no longer affiliated with Lyft. I was given a different number to call, which turned out to be the critical response line.

I asked the customer service representative about the lack of customer service options for Lyft. She informed me that all issues had to be resolved through email. This concerned me, as I had read reviews from customers who had experienced issues with payments and had received no response from Lyft.

One customer had taken a Lyft ride from Venice Beach to Studio City LA. The ride there cost them $17 with Uber, but the ride back with Lyft cost them $45. The driver had pretended not to know the area to rack up the bill. When the customer complained to Lyft, they received no response. This lack of customer service is concerning and makes me hesitant to use Lyft in the future.

While I don't want to say that Lyft is not a legitimate business, I do think that customers should be cautious when receiving unsolicited emails from companies. It's important to be aware of the potential risks of giving out personal information, such as bank account numbers. Additionally, Lyft could benefit from offering more customer service options, such as a phone number for customers to call with issues.

Overall, I think that Lyft has potential as a ride-sharing service, but they need to improve their customer service and be more transparent with their policies and procedures. If they offered alternative payment options, such as paper checks by mail, they may seem less shady to potential customers. As it stands, I will be sticking with Uber for my ride-sharing needs.

I gotta say, I'm not a fan of Lyft. I know some people out there are trying to get hired by them or Uber, but trust me, you're better off without it. I've been driving for both companies for a year and a half now, and let me tell you, it's been a nightmare.

Just recently, my personal car broke down right before New Year's Eve. I had to lease a car from Lyft until mine was fixed. Three days before the big night, my car was ready to go, so I contacted Lyft to give them back their car. But they wouldn't respond to my email. I wanted to switch back to the regular driver platform where I could make my bonuses and express pay again, but they wouldn't let me.

When you lease a car from Lyft, they put a hold on your pay. You can't get any bonuses, and you can't express pay yourself. Plus, they charge you $200, plus tax and fees, and require you to drive a minimum of 75 pickups that they control. It's a total scam.

Lyft refused to take the car back before New Year's Eve, leaving me without a way to earn money. I ended up jumping on the Uber app, but I hardly made anything. Lyft knew that if I was stuck with the car, I would have to pay for it. I haven't signed on with them for a week, and I haven't touched their car in over a week, but they still say I have it and I have to pay for it.

It's a total money-making scam. I gave a year and a half of my life to them, and all I have to show for it is two cars run into the ground, more debt, and an inability to pay those debts. Customers have no respect for the drivers' property and think they deserve a $80,000 car for a $5 fee.

Lyft is in trouble. They've been trying to sell their company to Apple, Uber, Google, and others, but no one wants them. Save your money, spare your car, and work for a company that won't put you in debt.

On October 10th, 2020, I had a terrible experience with a Lyft driver that left me injured and disappointed with the company's customer service. As I was loading my children into the car, the driver ran over my foot. I immediately contacted Lyft and took pictures for their records. The first person I spoke with promised to send me a medical form through email, but I never received it. Three days later, I received an email from Lyft stating that I would not be refunded for the ride or given any other ride credits as compensation for the incident. I was shocked and disappointed that Lyft made no effort to make it right.

The only reassurance I received was that they had "appropriately dealt" with the driver, but I have no idea what that means. It's frustrating that one of their drivers caused personal injury and endangered my children, yet I was still expected to pay for the ride while Lyft made no effort to provide basic customer service. I couldn't afford the medical bills, so I spent the next 48 hours with my foot elevated, wrapped, and iced. Thankfully, the swelling went down, but the area is still bruised with a possible metatarsal fracture. I'm glad I didn't go to the hospital because it's apparent that there's a good chance I wouldn't have been reimbursed at all.

After reading multiple reviews, it seems like the issue of rider safety is a common occurrence with Lyft. Many riders have had similar experiences where Lyft pays the driver in question and provides little to no compensation or peace of mind to the injured rider. It's unacceptable that a company would continue to capitalize while putting their loyal customers' safety at risk.

For the record, I was an Uber Diamond user subscribed to Uber Pass for years. I never had a safety issue like this with Uber, but whenever anything went wrong, I could contact Uber's customer service, and they would immediately refund me for the ride and do whatever they could to make it right. I only switched to Lyft because of the price, but after this situation, I would rather pay a few dollars more to ensure my peace of mind when it comes to my family's safety.

On August 25th, 2022, I took a Lyft ride in Baytown, Texas. The ride was only 3.3 miles from my location to the hotel, and I had a $50 gift card that I added to my Lyft account. However, when I tried to request the ride, the price showed up as $48.99, which was shocking to me. I thought there might be some kind of fraud happening or that someone was trying to steal my money. I even considered the possibility that the bank was working with hackers or that the driver was compromised and charging me extra. The price seemed too high for such a short distance, so I decided to log out of my account and log back in to see if the price would change. When I tried again, the price was only $11.99, which was much more reasonable. I confirmed the ride, and the driver was only five minutes away according to the app. However, I noticed that the driver seemed to be in the same place for a while, even though the app said she was moving closer. After waiting for 20 minutes, the driver finally arrived and picked me up.

When I arrived at the hotel, I checked my Lyft account and noticed that $13.79 was missing from my balance. I knew something was wrong from the beginning, so I called the phone number on the back of my gift card. However, when I called, there were only three options: to check my balance, to hear frequently asked questions, or to report a lost card. I chose to check my balance and was shocked to see that I only had $16.16 left on my card. I had no idea where the missing money had gone.

When I added up the cost of the ride ($11.99) and the tip ($5), it came out to $16.99, which was the amount that showed up on my Lyft account. However, when I added in the unknown charges of $19.54 and $13.79, the total came out to $50.32, which was more than the amount on my gift card. I tried calling several different phone numbers to get help, but no one seemed to know what was going on. I even tried calling Meta Bank, but no one answered the phone. I felt like a victim of fraud with no solution in sight.

When I checked my Lyft account again, my balance had increased to $19.22, which was still less than the amount on my gift card. I couldn't believe that this was happening to me. It seemed like there was no justice for citizens who were being robbed of their hard-earned money. I wondered who was responsible for this fraud and why no one was doing anything to stop it. It was a frustrating and disappointing experience, and I hope that no one else has to go through what I did.

I have been a driver for Lyft for five years with a five star rating today. Lyft has set me to pick up a customer at the airport in Asheville to drop them off in downtown Asheville, which is 23 miles in distance as I accepted the fare, GPS was not working. I contacted customer service to alert them that the fair was in process, and they refuse to pay me for that fair.

I went to church and to work this past Sunday June 11th and my rides come out of my account each time because I check my balance. The Lyft app claims my frequency of payment changed to daily (never changed by me) so these people charged me 62 dollars two days later and held money I needed for survival. That's it for me. I was a good customer too. My bank account was pushed down from almost a hundred dollars to 24 dollars so I will not be using Lyft ever again or recommending the app to anyone. I feel like someone literally stole from me.

I would give them 0 stars if I could. They are often more expensive than Uber. Their app is always lagging and has caused issues such as not updating that a ride has been confirmed and I have to get an Uber and then find out the Lyft ride went thru but just took forever, so I had to cancel and get charged for it. I rented a bike which has little to any assistance and when I returned it. After locking the bike, the meter kept going. I had to wait 20 min

My ride was on May 18th and my phone fell out of my back pocket. I've contacted your company more than a dozen times. From that date I have missed 23 Radiation Appointments and 4 Doctor Consultations plus 1 to my Social Worker, which made me lose my Food Stamps and now I have to reapply for them. Th ese missed appointments have cost me a $1,000.00 per appointments which is the cost of $27,000.00, this does not include the 7 days I have to pay in advance to reschedule new appointments. That totals the cost of $34,000.00. This does not include the cost of my phone, nor the pain and suffering I've had to endure. No Breast Cancer Treatments, no phone to make phone calls, this phone was my only communication device and appointment calendar. My attorney has stated that because of the lack of communication I could be intitled to more than a few hundred dollars. So, my answer is I would like from Lyft is in the amount of $750,000.00, this should be a good amount for what I have gone through, I've told all my friends not to use Lyft and because of the Rape Lawsuits between your company and Uber I have no idea how your companies are still in business. Please Settle this matter soon because every day I missed an appointment is another $1,000.00

My wife took a Lyft trip with my kids on 5/24/23.

During the trip my child threw up on her clothes.

It was on her clothes ONLY and NOT on the car.

In fact the driver assured my wife that don't worry, it's fine.

I got charged $80 for 'damage'.

The driver provided pictures that show the seat wet. That is 100% fraud, as he took that picture AFTER he splashed water on it. That picture is not an accurate picture of how the car looked after they left the car.

Furthermore, the picture he took is of the seat behind the passenger seat. My daughter that threw up was sitting behind the DRIVER. (I am attaching a picture of the inside back of a car for comparison.)

I tried chatting with the customer service and they kept going in a circle with me giving mwe a generic response without showing me any damage.

I tried contacting Lyft support, but i further got the same generic response, which did NOT address my issue at all.

If I really did cause damage, then I have no problem with a reasonable charge to cover the drivers expense.

But to charge me $80 when the seat wasn't dirty, and the drivers submitted inaccurate pictures, that is extortion.

I tried to also contact Lyft's corporate members, but did not receive a response.

Lyft needs to require all drivers to have clean cars with adequate space for customers luggage to fit inside. Another requirement should be is an EZ Tag for toll road access. On 5/17/2023, my husband and I ordered a Lyft to take us home from the airport. When Debra, the Lyft driver, showed up she pressed the button for the trunk and when it opened there was clothes and shoes loaded inside. There wasn't enough room to fit our luggage inside the trunk so we had to load it in the back seat with us. I ask her if I could put the piece of luggage in the front seat, she said no because she had her personal belongings in the front seat. So we were forced to be uncomfortable on the long ride home. The route she used to take us to our house was through a lot of side streets and traffic. We told her that coming from the airport she could just take the toll road and we could get pretty and she there were closures on the toll roads, which I didn't believe. So she drove us far out of the way just to avoid paying the toll fee, which I would have gladly paid if she asked me to. We were exhausted and had just come from a funeral and all we wanted to do was go home. On top of all that, she was dressed half naked showing tattoos everywhere! This was just totally unacceptable! The whole thing was outrageous! If these are the types of people Lyft wants to use to represent their company, they don't want much. They're circling the bottom of the barrel.

i scheduled a ride this morning and the driver never came to my location. he parked in the front of my apartments, and never answered th phone when i called the phone. i had to cancel the ride and i ended up paying more out of pocket. this is not ok. ive been with lyft a while. im looking to cancel with lyft due to this issue. please email me [protected]@gmail.com

I took a Lyft ride in Pensacola, Fl on May 2 at 4:57 pm CST from the Whataburger on 815 Burgess RD to 1051 Simpson Street. Driver William picked me up and dropped me off. I left my expensive Iphone in the backseat of the car. It had my Lyft app attached to it. The driver found the phone and send a message through Lyft that he was going to bring it to me right away, which he never did.

He claimed the $15 Lost and Found money through Lyft but never returned the phone. Essentially, he stole my phone.

I had to buy a new phone and transfer my phone number to it as it was my business line.

I have contacted Lyft ad infinitum to say I do NOT have my phone but they say the issue is resolved. He admitted to finding it but never returned it. I told Lyft to give him my phone number which they said they did but he never called me.

He stole my phone.

Bonnie Lemoine

[protected]

On April 17,2023, 12.10 a.m. at St Louis airport, I ordered an upgraded Lyft ride that was supposed to arrived in 2 minutes, according to the app, to get to my hotel quickly. The ride came 5-10 minutes late. When the driver stayed in the car without volunteering to help me to put my baggage in the trunk, I asked him to step out of the car and help me. I could see he wasn’t happy about my request. Inside the car was filthy and he had a very loud music on throughout the entire ride, without asking whether I was ok with such loud music. I didn’t complain since I was afraid to make him more upset. I didn’t feel safe with him. The day after my ride I received a notice from Lyft that I was charged $80 damage fee since the driver had claimed I scratched his car and the fee was for him to clean up his car. Since the accusation is not at all true I reached out to Lyft customer service to dispute the charge. The only way of contacting Lyft customer service is through text message or email. I am frankly not sure whether I communicate with a robot or a human being since they keep repeating that they won’t adjust the damage fee payment without directly answer my questions. I have asked to talk to a manager but no one has contacted me so far. I have reach out to them six times through text and email communications. I have asked them to share with me evidence that shows I scratched the care. They responded that their decision was based on the driver’s anecdote. I wonder whether a damage fee is legally justified in lack of evidence? How come that my “anecdote” doesn’t have the same value as the driver’s? Can Lyft take money from my credit card without my authorization and without any evidence to show that I damaged the care?

The Lyft driver comes to pick me up and the app said one minute and Brandy In a Kia comes to my neighbor house and turns around and not pick me up she has done this over ten times. She should not come to pick me up if she has to act like that. My email is [protected]@gmail.com and my phone number is [protected]. This event happen April 6,2023 at 10:00am and the ride is important because I was talking my grandma to the cancer center.

At the beginning of March, I booked in advance ride with Lyft.

My ride was supposed to be on March 24 at 4:20-4:30 am.

There were no riders appearing on the App, so I contacted customer service who reassured me all will be fine.

So about 1 week before my ride, a driver popped-up as doing the ride when I booked it. A day before the ride, that driver dissapeared and a new driver was taking the ride.

On the morning of the ride, I have waited for 45 minutes and there was not pick up. I almost missed my flight!

Horrible service and horrible people you have!

I called at 5:30am on april 2 and booked it. I received a message that the driver would be here at 6:15 give or take. I went to wait on the ride and it never showed up, this could cost me my job. I was charged 15.99 on my bank card and haven't got a refund. When the owner of this house returns from being out of town i will send a video from the front of the house camera.

On 3/27/23 I accepted a Lyft ride inside a "$21 Steak Zone" for a $21 bonus for giving 3 rides in a row. I was in this bonus zone and have proof showing at 5:15am the ride was "Ride 1 of 3 in streak" along with a $4.75 bonus included in the ride price for the location surge of where I accepted this. I drove to the customer and the ride was "Dispatcher Canceled" just before I got to their home and was given a $6.48 cancelation fee since I drove all the way there. I accepted the very next ride at 5:35am to continue the streak at which time the $4.75 surge was carried over from first acceptance location, even though I was no longer in any surge areas. This indicates that I, in fact, accepted the very next ride I was offered to fulfill the terms of the Streak Bonus. So to be clear, after the dispatcher canceled the first ride, I gave 5 consecutive rides at 5:35am, 5:44am, 6:06am, 6:40am, and 6:58am which more than fulfills the requirement to stay online for 3 consecutive rides. Per Lyft policy, streaks are broken if you go offline, cancel a ride, or miss a ride, which I did not do. Lyft policy says cancelations will not affect your streak if the passenger cancels. It further states that "If the passenger canceled your first ride in a Ride Streak: You can accept the next ride request to begin your streak, as long as you're still within the Ride Streak window." The ride that I gave at 5:35am qualifies me as being within that window of 5-6am. Per Lyft policy on "How streaks work - getting the bonus" if you accept the first ride when your Ride Streak is live, as long as your first ride is within the offer period, rides that come afterward will still count. I have all the proof showing that I did qualify for that bonus. I believe that Lyft performed the dispatcher cancelation to avoid paying me for this streak because it was much higher than typical streak prices.