Menu
Login
Dear LYFT service,
I hope this message finds you well. I am writing to bring to your attention an issue I encountered during a recent ride booking, and I kindly request your assistance in resolving it.
On 21 sep 2023, I booked a ride for 2.40 pm,using your platform. However, the assigned driver, Mr. Vishal Deep Singh, arrived at 2.30 pm which was earlier than my requested pickup time of 2.40 pm. I attempted to contact the driver via phone, but unfortunately, his phone was unreachable. In an effort to communicate the scheduling discrepancy, I also sent a message to the driver to inform him that my ride was booked for 2.40 pm.
Due to the early arrival and my inability to connect with the driver, I had no choice but to cancel the initial ride booking. Subsequently, I rebooked the same ride for my original requested time of 2.40 pm. To my surprise, the same driver, Mr. Vishal Deep Singh, accepted the ride request for the second booking.
However, I have noticed that I was charged for both the initial canceled ride and the second booking with the same driver. It is essential to note that the early arrival of the driver was beyond my control, and I did my best to communicate the scheduling discrepancy promptly.
To provide you with my account details for further investigation and assistance:
Account Holder Name: Ajay Pal Singh
Email Address: [protected]@gmail.com
Phone Number: [protected]
I kindly request that you review this situation and refund the charges for the initial canceled ride, as I was not provided the service for which I was charged. Your prompt attention to this matter would be greatly appreciated.
I value your service and hope to continue using it without any further issues. Thank you for your understanding and assistance in resolving this matter.
Sincerely,
Ajay pal singh
Desired outcome: refund the charges
