Mac Cosmetics’s earns a 1.2-star rating from 65 reviews, showing that the majority of beauty enthusiasts are dissatisfied with their products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
customer service
Love Mac, hate this store and many others.
I'm not sure what the philosophy is to blast music to the extent that you have to yell to be heard, but this seems to be Mac's at Time Square and Macy's. I would buy much more makeup at Mac if I could stand the noise, but it drives me out every single time.
I was in the Times Square store a week ago, and the woman who helped me agreed that it was way too loud and she went home hoarse with a headache every shift. She begged me to send a complaint. Ironically loud sound not only damages the ears, but also confuses the brain which is not conducive to good sales. I buy lipstick only, but would certainly consider other products if I could stand to be in the store for more than five minutes.
Just in case you're wondering; I am a professional musician and spent years singing rock-n-roll in clubs that were not as loud as the Mac stores.
Even at Macy's the woman at the other counter's find it completely obnoxious that the Mac "area, " is so loud.
The complaint has been investigated and resolved to the customer’s satisfaction.
slowest shipping ever
i recently placed a $100.00 cosmetic order online with mac cosmetics and it qualified for free shipping. The website said shipped-however upon tracking, the package remained in limbo (received shipping info-but not acquired by UPS) for over 24 hours. then finally said when item would be delivered via Basic? I emailed mac online and their response was: "We apologize for the delay in receiving your MAC Cosmetics Online packages. We wish to inform you that we have recently moved to a new fulfillment facility, where UPS ground shipping packages are sent via Basic. We are very sorry if this move has extended the delivery time for your orders." So anyone who was planning on purchasing on Mac makeup online-I strongly suggest don't bother if you need your product anytime soon. Of course this is their way of you paying extra money for expedited shipping. And their answer indicates that this will not change and is their new policy.
The complaint has been investigated and resolved to the customer’s satisfaction.
stay away
My older sister had made an appointment for the two of us to have our make up done at the MAC counter for our younger sisters wedding that morning. We arrived a few minutes early for our appointments and were fine waiting since we could see it was busy. My sister informed one of the sales girls that we were here and she told my sister to take a seat and...
Read full review of Mac Cosmetics and 10 commentsoh baby lip gloss
Last week I purchased a tube of my favorite lip glass Mac's Oh Baby. When I first used it, it had a funky smell and left an odd taste in my mouth...I thought it was just me. Then the next day I got this weird feeling in my mouth like fuzz was all in my mouth! This morning I get up use my Oh Baby with in 15 minutes my mouth starts to swell! At that point I was concerned. When the lip gloss wore off my mouth's swelling went down. My front lip felt as though I had ate too much salt and it was all whithered. By this time I had called my doctor and had made a doctor's appointment. Just for argument sake I applied more lip gloss (remember at this point the lip gloss had worn off and my lips were feeling a little better). Once I put the lip gloss on IT STARTED AGAIN! The damn lip gloss was old and gave me an infection!
When I took the lip gloss back tonight all I said was I bought some "old baby" and...the sales person KNEW! sHE SAID PEOPLE WHERE CALLING IN SAYING THE OH BABY SMELLED BAD AND SOMETHING WAS WRONG WITH IT! I told her about my infection and she acted brand new to that. She said they were all out of oh Baby but when the get a fresh batch she would call me!
The lipgloss was old...but more than that it made me sick!
I love Mac products, but Mac should love me and my health equally! Now I'm out of my $17.00 for the lip gloss, my $10.00 for my co-pay and my mouth feels disgusting!
The complaint has been investigated and resolved to the customer’s satisfaction.
This was happened in our Boarding house at Talon Tres, Goldengate, las pinas, one time two of my boardmates, Grace Ronquillo and Danvin Evangelista, when they were already leave the boarding house they took our laptop and digital camera in my room, i already reprted this to the police and barangay, pls. help us to locate them, and still they me money. They were also my Facebook friend before but they removed their account also changed their cellphone number, I want to give them notice from barangay, We have witness to prove they were in a hurry that time, someone has seen them, during daytime, only two of them stays at the house, the rest at work. Please help us, report them at the barangay office Talon Tres las pinas. I will attached here the Downloaded picture of the Guy.
May konting reward po kung sino makakapagsabi kung saan sila nakatira, salamat!
shelf life is over of products
The product I purchased in Kolkata from Forum Mall... MAC lip glass color - CHai... The product which shouldn't be on shelf after being too old is still getting sold, the store is just 12 days old. Although the lip glass i have bought if you try putting it on it stinks like clay which overall proves its too old and too bad for health its not only for me for the people who adore MAC products... I ask for help as its worlds one of known products and its too costly too.
Would be really nice if you can help thnx.
Saturday June 24th Your freelance employee always has an attitude. Is intimidating not gracious when I shop at your location in Boca Raton
Three lip pencils were purchased within the past couple months at a Target store in the Ulta section. They are without a doubt the worst lip pencils I have ever used and do not line the lips at all. For the very expensive price, these pencils are not worth a plug nickel. I would never recommend them to anyone.
What is the point in advertising or having a product that you sell but you never have stock in store or online
Sold expired products online. Received a blush with 2016 manufacturing date. Communicated with cs june 8 but they still have to reply because they are still 'investigating' the situation. It's june 14 now.
Thought this was an isolated case. Lipstick received from belk - also a mac product - is also expired! 2015 manufacturing date!
Mac Cosmetics Reviews 0
If you represent Mac Cosmetics, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Mac Cosmetics complaint handling
-
Mac Cosmetics Contacts
-
Mac Cosmetics phone numbers+1 (800) 588-0070+1 (800) 588-0070Click up if you have successfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone number 0 0 users reported that they have successfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone number 0 0 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +1 (800) 588-0070 phone numberGeneral Inquiries / United States+1 (800) 866-6464+1 (800) 866-6464Click up if you have successfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone number 0 0 users reported that they have successfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone number 0 0 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +1 (800) 866-6464 phone numberMAC Pro Customer Service / United States+61 180 061 3828+61 180 061 3828Click up if you have successfully reached Mac Cosmetics by calling +61 180 061 3828 phone number 3 3 users reported that they have successfully reached Mac Cosmetics by calling +61 180 061 3828 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +61 180 061 3828 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +61 180 061 3828 phone number50%Confidence scoreAustralia+43 800 006 184+43 800 006 184Click up if you have successfully reached Mac Cosmetics by calling +43 800 006 184 phone number 2 2 users reported that they have successfully reached Mac Cosmetics by calling +43 800 006 184 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +43 800 006 184 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +43 800 006 184 phone number33%Confidence scoreAustria+55 113 716 1661+55 113 716 1661Click up if you have successfully reached Mac Cosmetics by calling +55 113 716 1661 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +55 113 716 1661 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +55 113 716 1661 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +55 113 716 1661 phone numberBrazil+1 (800) 387-6707+1 (800) 387-6707Click up if you have successfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone number 0 0 users reported that they have successfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone number 0 0 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +1 (800) 387-6707 phone numberCanada+86 400 821 1308+86 400 821 1308Click up if you have successfully reached Mac Cosmetics by calling +86 400 821 1308 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +86 400 821 1308 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +86 400 821 1308 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +86 400 821 1308 phone numberChina+33 821 236 276+33 821 236 276Click up if you have successfully reached Mac Cosmetics by calling +33 821 236 276 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +33 821 236 276 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +33 821 236 276 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +33 821 236 276 phone numberFrance+49 800 901 0200+49 800 901 0200Click up if you have successfully reached Mac Cosmetics by calling +49 800 901 0200 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +49 800 901 0200 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +49 800 901 0200 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +49 800 901 0200 phone numberGermany+30 210 659 5700+30 210 659 5700Click up if you have successfully reached Mac Cosmetics by calling +30 210 659 5700 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +30 210 659 5700 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +30 210 659 5700 phone number 2 2 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +30 210 659 5700 phone numberGreece+972 180 020 0350+972 180 020 0350Click up if you have successfully reached Mac Cosmetics by calling +972 180 020 0350 phone number 2 2 users reported that they have successfully reached Mac Cosmetics by calling +972 180 020 0350 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +972 180 020 0350 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +972 180 020 0350 phone number33%Confidence scoreIsrael+39 800 801 323+39 800 801 323Click up if you have successfully reached Mac Cosmetics by calling +39 800 801 323 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +39 800 801 323 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +39 800 801 323 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +39 800 801 323 phone numberItaly+81 120 950 113+81 120 950 113Click up if you have successfully reached Mac Cosmetics by calling +81 120 950 113 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +81 120 950 113 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +81 120 950 113 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +81 120 950 113 phone numberJapan+52 180 0110 3131+52 180 0110 3131Click up if you have successfully reached Mac Cosmetics by calling +52 180 0110 3131 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +52 180 0110 3131 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +52 180 0110 3131 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +52 180 0110 3131 phone numberMexico+47 80 069 799+47 80 069 799Click up if you have successfully reached Mac Cosmetics by calling +47 80 069 799 phone number 2 2 users reported that they have successfully reached Mac Cosmetics by calling +47 80 069 799 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +47 80 069 799 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +47 80 069 799 phone number33%Confidence scoreNorway+7 495 225 1491+7 495 225 1491Click up if you have successfully reached Mac Cosmetics by calling +7 495 225 1491 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +7 495 225 1491 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +7 495 225 1491 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +7 495 225 1491 phone numberRussia+34 180 0588 0070+34 180 0588 0070Click up if you have successfully reached Mac Cosmetics by calling +34 180 0588 0070 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +34 180 0588 0070 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +34 180 0588 0070 phone number 2 2 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +34 180 0588 0070 phone numberSpain+41 800 200 377+41 800 200 377Click up if you have successfully reached Mac Cosmetics by calling +41 800 200 377 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +41 800 200 377 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +41 800 200 377 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +41 800 200 377 phone numberSwitzerland+90 850 211 9852+90 850 211 9852Click up if you have successfully reached Mac Cosmetics by calling +90 850 211 9852 phone number 1 1 users reported that they have successfully reached Mac Cosmetics by calling +90 850 211 9852 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +90 850 211 9852 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +90 850 211 9852 phone numberTurkey+971 80 062 223+971 80 062 223Click up if you have successfully reached Mac Cosmetics by calling +971 80 062 223 phone number 3 3 users reported that they have successfully reached Mac Cosmetics by calling +971 80 062 223 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +971 80 062 223 phone number 1 1 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +971 80 062 223 phone number50%Confidence scoreUnited Arab Emirates+44 800 054 2999+44 800 054 2999Click up if you have successfully reached Mac Cosmetics by calling +44 800 054 2999 phone number 3 3 users reported that they have successfully reached Mac Cosmetics by calling +44 800 054 2999 phone number Click down if you have unsuccessfully reached Mac Cosmetics by calling +44 800 054 2999 phone number 2 2 users reported that they have UNsuccessfully reached Mac Cosmetics by calling +44 800 054 2999 phone number20%Confidence scoreUnited Kingdom
-
Mac Cosmetics emailsmactech@maccosmetics.com100%Confidence score: 100%Supportprostudent@maccosmetics.com93%Confidence score: 93%communicationcanadianretailcareers@maccosmetics.com93%Confidence score: 93%hrartistrelations@maccosmetics.com93%Confidence score: 93%communicationprostudents@maccosmetics.com92%Confidence score: 92%communicationsecareers@maccosmetics.com92%Confidence score: 92%hrmatcareers@maccosmetics.com92%Confidence score: 92%hrsouthcentralcareers@maccosmetics.com91%Confidence score: 91%hr
-
Mac Cosmetics address767 Fifth Avenue, New York, New York, 10153, United States
-
Mac Cosmetics social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Mac Cosmetics company
undelivered order, unethical behaviour, worst customer services ever
Killer Queens Cosmetics
4 reviews
Il Makiage
56 reviews
Catrice Cosmetics
6 reviews
Shu Uemura USA
8 reviews
Lancome.ca
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.