Sheer Cover
Reviews and Complaints

Did you use Certified Mail like they told you to?

http://www.sheercover.com/faqs.php#returns_q14
"Q: Can I return my Sheer Cover® products if I am not satisfied?
A: ...Complete the back portion of your invoice form and include it in the package being returned. To guarantee your refund, we suggest shipping your returns via Certified Mail with a receipt of mail. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. "

Last summer I ordered the 1 month supply of Sheer Cover. Received the products also with some gifts as first time buyer. Did not know until looking at my account 3 weeks later that they sent the 120 day supply. I called them to let them know their mistake. The CS rep was rule and said I did order the 120 day supply and I would have to pay for it. I canceled my debit card and ordered a new one. I sent back everything to Sheer Cover except the items included in the 1 month supply. I am still recieving invoices from a collection agency but I am holding my ground. Why would I have ordered a 120 day supply when I had never used mineral makeup. I did love the makeup but now cannot order. I do not like the idea of it being shipped to me each month because I do not use makeup every day so a 1 month supply lasts me at least 3 months. Terrible company but good product.

The same thing here ...

Someone needs to expose this scam by Sheer Cover and the Guthy/Renker Corporation! Leeza Gibbons is the endorser, as well as Alyssa Milano and Melissa Gilbert. It hasn't happened to me, personally, because I found this website and was saved from making a serious mistake!

I don't wear cosmetics often, but have seen the ads and thought this might be a good product to try. I expected to receive the 30 day trial plus my "free gifts" in my initial order. The first thing wrong was that there was supposed to be free shipping and of course they charged me $6.95 (which I promptly got back from my bank). Then I noticed that they were already invoicing me for future shipments. I cancelled that very same day (30 day money back guarantee and all). I cancelled the account and informed my bank so they never attempted to charge my card again, but have been sending me bills for a 90 day supply. They didn't respond to me regarding the fact that they are misleading in their ads. Receive a 30 day trial and THEN every 3 months get a 90 day supply, not to mention that technically I cancelled within 30 days, so they're supposed to refund the initial amount as well. Never once have they attempted to get back any unused portion either. Total SCAM!

Sheer cover's buy one get one free winter sale (for members) is a scam. They don't bother to send the free items and just keep charging the credit card. When you call them, they try to get around it...they don't want to send the free stuff and they get pissed off when you want to return the stuff. Ripoff company.

If you paid by CC file a grievance w/the CC company (Charge dispute) Your CC company should be willing/able to back you you up and investigate the charge. No one should have to pay for something when they express that their not happy w/the product. Within a month you should be credited back on your CC. That's what I did. They tried to charge me $142.00 for a box I never even recieved! All I did was order the 'tiny' starter kit for $9.99 and two weeks later I got a looney bill that I was NOT going to pay. This company has been boardering on scamming people for a while now so don't be another victim.

Sheer cover

Everyone should complain to their attorney general! I just tried to place an order but it kept saying my passwords didnt match, tried 3 times. it sure took my credit card info. though. I hope i am not billed for this. as it didnt say the order went through. If it does bill me i will be reporting to pa. attorney general and the fraud commision. everyone need to start doing this when they get ripped off.

I have been having the same problem! Ordered the first kit - didn't' like the make up - but a short while later I was debited another charge. Was then told that I was signed up for automatic refills, which I did not want! I called, cancelled the order FOR GOOD this time - was told I had to get the shipment that was on its way - then send it back - then call them and they would refund my money. I called them yesterday and was told they did receive the product back (make absolutely SURE you send it back either certified or with a PS Confirmation Delivery slip) - and they will refund my money in 5 business days. This morning I checked my banking online and they have DEBITED ME AGAIN! I was livid! I called them back - they explained to me blah blah blah - I should see BOTH refunded debits in 5 business days. I am calling the Better Business Bureau - and Iowa's Governor's Office of Consumer Affairs (Sheer Cover seems to be based in Iowa) and am going to complain LOUDLY about this company!

I would just go to Sephora and get the Bare Minerals line. That way you can buy when you need it and not get stuck with the auto shipment they sneak in.

I have the problem with the sheercover company as well. I have ordered the kit and they are charging and charging. Sending the products, I do not need. When I sent the mail about cancellation they did not return my money back and continued charging. What can I do and how can I return my money back.

please, if you have any advise sent me the mail: natia.kvachakhia@yahoo.com

What every one needs to do with this terrible company is go to the Better Business Bureau website at:http://www.la.bbb.org/Home.aspx

and file a complaint. I just did and maybe this will help to get this scam of a company out of business

Their stuff IS crap and they are unprincipled thieves. I called to order and specifically told them that I would NOT pay for a subscription, I only wanted the trial. But they billed me for a subscription anyway. Their makeup is garbage. I was never so dissatisfied with any cosmetics in my life. They claim that their minerals are "concentrated." I'd like to get them to explain the physics behind that one! HAHAHA! Liars and thieves. STAY AWAY from the minerals!

I had s similar experience: it took them 2 weeks to ship the trial order to me and then within two weeks of my receipt, they charged my credit card for the auto-shipment. I called them and they told me that the 30 day trial is from the invoice date not the receipt date. Well, it doesn't make any sense, as it appears that they purposely delay the shipment so they can charge your account before you actually completed the "30" trial! To make matters worse, the first auto-shipment took another 2 weeks to arrive at( 12/21 was when they charged my account but the package did not arrive unitl 1/04), I refused the shipment and took it to the post-office and got a receipt for shipment refusal. I called them again, and they told me it will take 4 to 6 weeks to process the refund and meanwhile they have the right to continue bill me for the monthly installment charge!
I would like to share my experience here because I don't want anyone else to be scammed! This company's practice is absolutely unethical and illegal! Don't ever buy from them! Bare Mineral is a much better product!

Oh my goodness! Deja Vu! My story is a carbon copy of yours! EXCEPT I do have a SIGNED confirmation of delivery. I sent that to "Sheer Cover". Their response was, basically "OOpsie - our hands are tied - your account has gone to collections!" WHAT----I was instructed on statements received during the "endless" back and forth with them over refunding my money to "disregard this bill until your accounting dispute is settled". Well----in the interum I was sent to "Collections" and no changes can be made to the account after it goes to Collections! I have told untold numbers of people, everyone I meet practically ---- Sheer Cover is crappy makeup and the Customer Service guidelines regarding "Customer satisfaction" are nonexistant! This is the most unethical - blatantly dishonest company i have ever, ever seen! Sorry for your experience - nobody deserves to be disrespected like this!

Hi,
At Guthy-Renker, we stand behind our money-back guarantee-- so I'd like to make sure you've received your refund for the products you've returned. If not, I'd really like to help expedite it for you. Can you send an email to CustomerService@guthy-renker.com with the subject line "Sheer Cover on ComplaintsBoard.com" and include your name and billing address so I can find you quicker? I'm sorry for your confusing experience and hope to help you solve this right away. Thanks so much-
Kathryn (Guthy-Renker USA)

they just did the same thing to me. I too did not want the hassle of returning the product as they said I would need to get a proof or mailing which would cost extra and I would have to pay the shipping to send it back. I also specifically asked if I cancelled and decided to keep it would I be billed any more and she said no. She said that if I did that I would not get a refund. That was in December of 2010. I started to get invoices in March of 2010 stating that I owed $59.90. I sent the invoice back with a statement that I cancelled the order and I don't owe anything. I received another invoice and I called. I explained what happened and he said that i was sent a 90 day supply and I needed to pay the remaining balance (the total cost for the 90 day supply came to $113.78 a lot more than the $15.94 introductory price i was quoted!). I asked to speak to a supervisor as he just said I had to pay and didn't give me the opportunity to explain what happened. Linda, the account manager got on the phone and did not even give me a chance to speak. She just said I had to pay and she could not forgive the balance. I tried to explain what happened and she just kept talking and then she said "PAY THE BALANCE" and she hung up on me. I'll never order from Guthy Renker again.

I foolishly ordered a promotional special from Sheer Cover, at $29.95, was billed $46.15 on my credit card and did not receive the order.

I contacted the company on several occasions, discovered I was to be billed three consecutive months at $46.15, despite having not received the initial order, which was to have cost $29.95. That's quite an "inflationary" difference.

I requested, on two separate occasions, to be transferred to the billing department, was told once, that billing was located on another floor of the building and could not be reached, through customer service. I was told the next time I called that the billing department was located in Australia and a call would be forthcoming, from there, over the next several days. That call, naturally, never came.

I grew quite weary of the run around, so cancelled my credit card, as it seems I have no control whatsoever, over shipments, or receipt of orders, billing or ordering frequency, or even the ability to communicate with specific departments, about specific problems and/or concerns. Certain customer service representatives seemed reasonable, others haughty and/or clueless.

I do not believe my order was shipped, at all, though was told that I must prove I did not receive it, should I wish my "membership" cancelled. I was also informed that a special form would be forthcoming, within 4-6 weeks, which the people in Australia would follow-up on, in order to trace the shipment's whereabouts. This sounded like complete nonsense, to me.

I do not require membership in a club which provides no goods or services, but avails itself, nevertheless, of use of my credit card, for precisely nothing, at all.

All the above, absolutely not good enough! I thought the only way of being shut of these folks was to cancel my card. I am probably permanently out, $46.15. Perhaps it's a small price to pay, to be rid of such a disaster. It has taught me a good lesson, in that I shall be reluctant to have anything, at all, to do with ordering through infomercials, or on the internet, for that matter.

Ironically, it was because of the association of Leeza Gibbons, that I felt somewhat secure in dealing with this company. I suspect she would be wise to withdraw all association, or risk permanent damage to her own reputation.

I would have to agree with you. Those ###ed idiots have suck ### customer service. They all need hearing aids. First of all, spelled my last name wrong. Secondly, i had to call three times to cancel my account. Thirdly, they keep sending me this mail that i still owe some sort of balance and need to pay it or its going to collection. I swear that no one had told me about that balance and still that ### ### lady keep telling me that the lady that i talk to before had notify me. Man, i was bout to go off on her ### only those suckers would have the access to people's account and put whatever they want on there. Still on the other hand i always pay off my debt so i had no choice. I'm still pissed about this stupid ###! Don't ever order from them...they take all your money!

yea, they are not who they say they are and their product is not that magical either. ive had a bad experience with SHEER COVER too. i have ordered the starting kit, and a month later received a 3 month full kit, but i dint need it, so i called them to cancel my membership, and sent the makeup back right away, a few months later i got a letter from a collection agency saying that i never paid my bill for sheer cover. so i called sheer cover and told them about it, but they said they never received the kit. thank God i kept the tracking number and was able to prove that i did send the makeup back. but it didnt help much because i already had a "stain" on my credit report, and had to go thru alot of paper work and phone calls to dispute the mistake. I am never ordering makeup from sheer cover again!

Its just ridiculous!

I placed my order on 02/27/2017.. They charged my credit card two days later. I have called and not been able to get through. I sent two emails and never received a response. The automated systems says my order is on backorder. You don't charge a credit card for back orders. This company along with all of the spoke people need to be charged for fraud and misrepresentation. The better business bureau should investigate them.

just checking statements on internet banking and to my horror $162.80 is taken out of my credit card and now overdrawn so been charged over limit fees on top. Upon ringing sheer cover i was told i must have authorised this payment or it wouldnt have been taken, when i explained that i had placed two individual orders with them and when i only recieved one package i rang to find out where my other order was, i was told they thought i had made a mistake and only wanted one order not two seperate ones, i asked what the hell gives them the right to just cancel an order, the lady i spoke to said she would speak to someone put me, on hold she came back and said if i liked she could give me a once off order for my daughter and be charged over three monthly payments i agreed.
Now this rude man today spent pretty much all of the conversation laughing at me telling me that offer would not have been offered to me as it is not an option, i am very upset and totally disgusted in this idiot for treating me like a fool as if i was making up stories, i asked to speak to a manager and was told there was none to speak to, so another words they can get away with just telling you ### and taking your money with or without your permission absolute rip-off and am disgusted with my treatment NEVER BUY FROM GUTHEY RENKER SHEER COVER ONLY IF YOU WISH TO BE RIPPED OFF AND TREATED LIKE AN IDIOT...from Tania.

DO NOT BUY SHEER COVER! I saw the info mercial and decided i would try this product. It looked great and it was on sale for 29.99 HA! I called and ordered this product on 3-28-08 they said it would take 5-7 days to get there so i waited for it to arrive. And waited, and waited. By 4-11-08 i was so tired of waiting i had called once before and they said oh sorry for your trouble we will send you a free gift. I never got that either. When i called on the 11 i told them cancel my account NOW. They said my product was on backorder and they would send me another "free gift" I agreed at first but after thinking about it i said no I don't want the product AT ALL. I want my order canceled. They said it was canceled and everything was taken care of. Well Today i called the bank and a pending charge for 108 $ was trying to go through today! I called sheer cover back and asked then why. They told me my bank was wrong that they were not going to charge me but my order was on backorder still. I said how can that be when i canceled my account on the 11. Needless to say they refused to give me a conformation number stating my account has actually been canceled and that the sales men id would show that it was canceled. YEAH RIGHT! So i am now watching my account to see if the charge will actually go through.

I was happy with the make up and I used it for a couple of years, every once in a while they were wierd with their custoemr service but I just assumed that how order of the tv was. Well I moved and changed my address. I called them and made sure I changed with them. I waited and waited and never recieved my order, but was being charged for it. I called and talked to some one and they said that my address was never changed so once again I talked to the customer service rep and they changed and made sure they sent my order out. I had to do this 3 more times before the next time they actually had mhy address right. Still waiting and frustrated, and still getting charged I called and they said I did recieve my order and I didnt so they sent out another one suposibly. I called 4 more time and heard the same thing and still did not recieve my order, I even had one of the higher ups call me and leave a message stating that they would make sure I would recieve it. It has been over a month or more and nothing. I called and cancled today and I asked RUSS about getting my money back, he said I was charged for only the last oder I recieved and thats it. I cant go back on my online checking around that far so now I get to go to my bank and figure this all out and see what they owe me. What I have learned is loreal's mineral make up works better and ordering through this company has been a horrible experience and there customer service reps. are idiots. I had to talk to over 10 people and even the higher up to still get nothing. Please dont go through this company they are horrible and just want your money. There make up cakes and my face has never look better since I changed to loreal's mineral powerder.

I was sucked into trying this make up by the slick infomercial. To the best of my knowledge I DID NOT sign up for the delivery every 30 days option when I ordered my first package.

When the package arrived I opened it and was shocked and disgusted at how little make up was in the containers for $20! I didn't go one step further. I taped the box closed and mailed it back the next day.

Lo and behold I thought I had made it clear that I was canceling my association with the company. They didn't see it that way. 6 weeks later another package of Sheer Cover arrived at my door. I sent it back UNOPENED and wrote "cancel" and "did not order" all over the box.

Guthy Renker charged me $48 for that shipment. A few weeks later they charged me another $30. I have called customer service. They tell me "the computer just does that" and I have to wait a few more weeks for my refund to be processed.

###. Stay away from Guthy Renker. They take your money, earn some interest on it, and pay it back when they feel like it.

Ordered once then didn't need any more at that time. Later got a postcard offering "new Flexible ordering". I ordered the first special then noticed that besides the special they had also charged me another $37.95 for a package that later arrived-sent to a previous address. When I called the company, I was told that I could order what I wanted, but I would still get regular shipments. I quoted the postcard but was given the impression that I was mistaken. I now have the postcard which states quite clearly that you can "get the products you need, only when you need them, and save 50%. " I returned the package which still hasn't arrived, she said it would take 6weeks to get processed. This is not what I call good customer service. I hopefully will get my refund but minus shipping costs- even though this was not ordered. Not a good company to do business with. Back to Bare minerals:)

I was lured by their late night informercial, order the trial kit as they promised you 30 days trial trial before they start you with the auto-shipment program. It all sounded pretty fair right? Well it took them 2 weeks to ship the trial order to me, then with 2 weeks they charged my credit card with the first installment of auto-shipment. I call their customer service and they told me the 30 day trial period started on the date of invoice or order, the actual receipt date was disregarded( doesn't make any sense, does it?), So I patiently wait for the auto-shipment order and guess what? It again took another 2 weeks( they billed my credit card on 12/20 but the shipment did not get to me until 1/04 of the following year!). I refused the shipment and took to the post office to get a refused shipment receipt, called them again and they told me that it would take 4 - 6 weeks for them to process the refund and meanwhile they will continue charge my credit card for the monthly installment!
Does that sound ethical to you? First. they purposely delay the shipment so they can put you on auto-shipment when you believe you are still in the 30 day trial period.Secondly, they length their refund process so that they can continue charge your account for installments ( my credit card has already been charged for 2 installment plus ship and I have returned the product 2 weeks ago!).
I want to share my experience so that few people will fall prey to Sheer Cover's scam. This company should be put out of business, their practice is unethical and illegal. As a matter of fact, any company that engage in this kind of practice should be put out of business. I should have checked the internet complaint statistics( and there are many complaints out there against Sheer Cover) before I place my trial order with them. This company really should be put out of business! Don't fall into their trap!

I called after reviewing an ad on TV and paid (£35.90)for Sheer Cover on Feb. 07 '09 - the money transaction I must add was instantenously taken out of my account within 2/3 working days - was asked to upgrade and I told them, being my first order, I would like to see how it goes and then get on to the upgraded package - which I had every intention of doing but am so pleased I waited - I was told at the time of the order I should receive the package between 5-7 days - not having received it, I called after 7 days and was told it takes 10 working days, I called after 10 days and was told it could take up to 28 days - I sadly just called (March 9 '09) and asked for a refund - I was told it could take 5 days to receive the refund - this is appalling - how could they take money, hold it for 28+ days and then, merely refund it - this smells fishy - 2/3 days to take the money, never received the goods and 5 days to receive a refund - is this a scam - it sure feels like one! Look forward to hearing back from Sheer Cover and other people who I am sure must be in the same boat.

I am a victim of fraud someone stole my debit card number and used it to order sheer cover. Now the bank and sheer cover want to point fingers. One phone call to sheer cover and they say they are crediting my acct back for the product to which I didn't order or receive, and what about my $ 212.00 in overdraft fees I asked? Well you will have to fax a whole lotta crap and they will call you back, we cannot give you a number for them nor can we transfer your call to them or anyone higher than we are. BS I will be calling right back and using the color of my authority as a police officer to get someone on the phone I bet ya. Ladies beware... I didn't even order the stuff and look at all the problems I am having... UUGGHHH!

I had unsubscribed so I would not receive orders since I have been unemployed. I let customer service know. I have even moved and in May I received an order that I DID NOT request. I called customer service and spoke to a guy and he said he was mailing me a check that day to reimburse me for postage on return mail for the order. He also said my account had only been suspended for six months. I told him to suspend it forever since I am not working.
I still have not received any reimbursement for the postage on the order I did not request. I believe this is rude and a very poor business practice to send orders not requested to unemployed people then expect them to pay postage to return the product.
That business must really suck if they can't even pay for their own mistakes.
Must be awful to be a celebrity and have to hock this stuff and cheat those with so much less.