MacMall / PCMall’s earns a 2.3-star rating from 12 reviews, showing that the majority of technology shoppers are somewhat dissatisfied with their purchases.
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bad experience
Today it will be the 6th attempt to find out what happened to my order and why they still can't ship it.
They don't notify me of anything at all. I have no idea about what's going on. As a customer, I have the right to know about my order status, but these guys have a different opinion. So as you guessed I called them 5th times. One time a week. And I always hear the same about my issue: you have to wait, it will be shipped very soon, don't worry.
How can't I be worried if you keep the item in your warehouse and refuse to ship it for no reason?
Who cares if it's ready to be shipped if it takes you at least 5 weeks?
What kind of service is this? What a crap!
Never again!! Beware and avoid!
I bought an iPad from this store only because it cost less than in official Apple store! And that was the biggest mistake I've ever made. I would not recommend this horrible place to anyone and please, even if you'll have to pay more better buy from official Apple store!
MacMall is located somewhere in China and their products are of a very poor quality. I would say that they are selling poorly made replicas!
I tried to reach someone with common sense from this company because I wanted to get a full refund, but they refused and it was very difficult to deal with these clowns! Never again! Beware and avoid!
Wrongful charges
We bought a laptop from them and within 5 minutes of receiving it decided that we wanted another one. Immediately we sent an email to them regarding the return and told them that it has been opened but not used. Not even started it. They reply us saying that no restocking fee will be charged. So we returned it asap. And after almost 6 weeks we get our money back minus the restocking fee. We sent them an email saying that earlier we were told that no such thing will be charged. Shamelessly they ignore our messages. Their representative who told us that no restocking fee will be charged should be punished for his lack of knowledge and not us. And the restocking fee is not just a couple of bucks, it is several HUNDRED DOLLARS. These people have no ethics and forget about customer service. ROBBERS!
One word, Horrible. I bought it when was in stock online, then they asked me to prove my credit card by calling them 2 days after. I did all that and 5 days later, they emailed me they discontinued the product already. I wasted altogether 1 week of getting nothing.
Is MacMall / PCMall Legit?
MacMall / PCMall earns a trustworthiness rating of 41%
Double-checking is the best solution in this case.
We detected that macmall.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
MacMall / PCMall protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for MacMall / PCMall. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Several mixed reviews for MacMall / PCMall have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
I wasted too much time and money on it
This is the first time that I wanted write a review for a website because I had a terrible experience on it and I want everbody to be informed.
I ordered a cell phone battery on Macmall's website. However I received a cell phone carrying case. I called the customer service and waited for more than 15 min. They told me that I had to send it back by Fedex and reorder. I went to Fedex with the return form they sent me and the office that I went said that they were unable to send a return package, that I had to go to anoter Fedex office whixh was ten miles away. I went there and sent the item back. After a week Macmall refund me but they did not cover the delivery charge which cost me $6.
Finally, I have to say that, this is a very low class website which gives you a good impression at first. I wasted too much time and money on it.
Unprofessional cold calls
Got a cold call from PC Mall Today. Thought I'd the salesman 5 minutes of my time and basically that was a mistake. He was rudest most unprofessional boiler room caller ever.
Used to do business with them - will not anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
Received call today which came up without caller id information and told the phone operator I was not interested in a company that offers a website displaying items with prices that are not reflecting the prices I am buying. "but with an account with us, you'd receive special discount pricing". (Why have the website then?) I quickly researched a product (Lenovo Yoga laptop) to compare on Lenovo's website. 1. ) The mfg part number listed could not be found on Lenovo's website! Picked another product, 2.) Price listed on PCM website was SIX HUNDRED DOLLARS more expensive than buying directly from Lenovo! ( 50% markup )
I asked to speak to his manager and asked to be put on their DO NOT CALL list.
Steer clear of a company like this !
My experience is that they are calling far too often. At first it was once a week but then turned into twice a week. I just started ignoring the calls because I don't have time to listen to a sales pitch that often especially in a brand new, up to date facility (which I explained every time). Well, after a couple of days off I returned to find that I had 6 missed calls from PC Mall with no voice mail. That blew me away. I emailed PC Mall and told them that this is borderline harassment and I will never do business with them if this keeps up. It has been 9 months. I still get the phone calls and I keep ignoring them. I can't even imagine how annoying they would get if I actually hired them for something.
While I do get repeated calls from our PC Mall rep, fortunately, I've not been the recipient of such rudeness.
Not surprisingly, PC Mall has been trying to become our 1st vendor of choice, and to be fair, I've been quite patient with them.
Awhile back, I tried to send business PC Mall's way by using them to drop images onto some of our Lenovo workstations. I was told first that they didn't have an FTP solution (that may have changed by now), but I was to Fedex the image DVD's to TN, but that the actual workstations wouldn't ship out of TN, but instead AZ. At this point, I told the sales/account rep that I estimated the turnaround time would be about 7 business days (i.e. the same as with our current vendor CDW) for the units to arrive at their destinations.
The account rep countered and said, "No, I promise that it'll be there in 3-4 business days!". I said it'd be wonderful if you could do that and do it cheaper. Again, he repeated that yes, they can!
Well, 4 business days passed and no delivery. 7 days passed (i.e. the same turnaround time for CDW), and still no delivery. It took over two weeks for them to deliver.
Caveat Emptor: Be wary of vendors who: [1] Over promise and [2] under deliver.
Same problem here. For the last year or more Samy Assouline at PC Mall has been calling me trying to get me to switch. From the beginning i've told him that i'm not interested, and I try to be polite about it. No matter what I say he keeps insisting on setting me up with an account. I've grown increasingly tired of the calls and emails and today when he called I told him "I'm not interested, thank you." in a polite but assertive way. He of course said "Buut.." and then began his usual sales pitch. I interrupted him with "I'm sorry Samy but can you listen to me for just a second? I'm am not interested, thank you." He began going on about how he had set me up with an account (that I tried to refuse on earlier calls) and that the prices were 2% above cost. I responded with "I'm sorry but that just doesn't matter. I'm trying to be polite and end this call with out hanging up on you, but your making that difficult. I want the phone calls and emails to stop. I'm not interested, thank you." By this point he was already raising his voice well above conversational tone, and then threatened to call my boss and tell them about how mean and unprofessional I was being with him after he put all this work in on the account he setup for me and now I was telling him to "go to hell". I cut him off abruptly and I reminded him that I said no such thing and that I had never been anything but polite and professional with him. I told him that our calls are recorded, and his likely are too and that he might want to find an amicable way to end this call before he said anything worse that he already did. He yelled at me for being unprofessional again and reminded he that he was going to call my 'Higher ups" to report my behavior and then hung up on me.
Way to win customers PC Mall!
Rebates and Financing Scam
1. Mac Pro purchase and software, cables, accessories...Did not put whole order together on the "Zero" financing for one year. So when bill came, I was confused about it. Tried to call in and could not get cust serv. guy who sold the merchandise to call me back. So late paying bill. Charged $38.00 interest and a late fee for the approx. $15.00 that was put on separately. To get the zero financing it had to be one order. I was furious. I paid it off immediately because I would have been required to pay predatory lending interest rate on entire purchase because of the "late" payment for the 15.00 charge. I was not supposed to have to pay anything for the first year.
2.Cust srv no help.
3.Rebates. Given 5, but several had to be done by computer back to me which I was not originally told. Since I could not get my rep back to the phone very soon, they were soon to expire and I did not have them yet. Finally resolved that through general cust service. However, only 2 rebates actually paid and that was Paralles software and from Brother printer. Others I spent about two hours working on and mailed on time. Nothing.
4. So MacMall affords "low prices" by scamming on predatory lending and fake rebates. Should be put out of business. Gives Apple a bad name. Don't buy anything.
Sad, when first started, excellent. Not now.
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst service ever
This is the first time that I wanted write a review for a website because I had a terrible experience on it and I want everbody to be informed.
I ordered a cell phone battery on Macmall's website. However I received a cell phone carrying case. I called the customer service and waited for more than 15 min. They told me that I had to send it back by Fedex and reorder. I went to Fedex with the return form they sent me and the office that I went said that they were unable to send a return package, that I had to go to anoter Fedex office whixh was ten miles away. I went there and sent the item back. After a week Macmall refund me but they did not cover the delivery charge which cost me $6.
Finally, I have to say that, this is a very low class website which gives you a good impression at first. I wasted too much time and money on it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased new15in Macpro rtn the first day i opened up the box it looked new turn it on installed software the following day unplugged charger turn on computer nothing called service they could not get it to turn on completely dead . I was told to send it back for a full refund, they deducted 447.60 restocking fee for a broken laptop . Now would you really like to deal with a company like that ? . I will continue to get them to return my money
I printed a rebate and sent in a rebate within 5 days of receiving 20" iMac from MacMall. I just received a letter stating 'The information provided to us by you on the "Rebate Form" did not match any rebate promotions in our system that you would qualify for'... going to the macmall site its very clear they offer a $75 rebate for the iMac I order until September 30th. Of course they have a 20 day window after SHIPMENT to receive a rebate. The letter they wrote me was generated Aug 29th 2017 and I was in my mailbox today Sept 17th 2017... a good 3 weeks later.
I can not get through to their rebate customer service at all... they never pickup and leave you on hold forever...
Regards,
W. Kramer
Bad service
I ordered an iMac from Mac Mall on Sept 18, 08. On Sept 20th I realized I didn't need the order anymore because of a change in my department so I emailed and cancelled the order. I didn't get a response from my representative. My order was dilievered a couple days later and I called Mac Mall and told them I didn't need the computer and wanted a refund. I was happy to pay for shipping. They told me there are no refunds. Where in America are there no refunds on products that have not been open? I argued with him and finally settled on a 15% restocking fee. SO an iMac that I never used cost me $179. Boycott Mac Mall. Go to a supplier that stand behind their product.
The complaint has been investigated and resolved to the customer’s satisfaction.
policy regarding new defective computer
My new 24" iMac had problems within days of its arrival, and MacMall's telephone Tech Support suggestions were unsuccessful.
The Apple Store tech diagnosed a faulty logic board, but he wanted me to return the iMac to MacMall to be issued a new computer. But, it is not MacMall's policy to replace, and instead I am in a one month stranglehold of FedExing the computer back to Memphis, TN then waiting while they diagnosed the faulty logic board and now they have ordered the new part. Next will be the repair and shipment back to me, and that time is uncertain.
I STRONGLY RECOMMEND ANYONE OUT THERE CONSIDERING MACMALL TO SERIOUSLY RE-CONSIDER!
Annoying telemarketing calls!
So a few months ago, I purchased a new Mac Laptop from Macmall.com. My order arrived promptly, and there were no problems. Nor had there ever been problems when I ordered from them before.
About a month after I bought it, I got a call at 7 in the morning from one of their account executives. There is a new trend among companies that I find REALLY annoying where they assign you a 'personal account executive' to help with your orders. What they actually do, though, is to call unsolicited to 'see if there is anything you need'. In other words, they're trying to get you to buy more stuff from them. Because it was so early, I missed this call, but the person left a message on my voicemail where she bizarrely mispronounced my name (Thomas) as 'thow-MASS'. I was annoyed, but didn't think much of it.
Until the next morning at 7 AM when she called AGAIN. This time I answered the phone and asked why she was calling me at 7 in the morning and indicated that I did not wish to be contacted by their company again. She apologized and quickly hung up before I could say anything else.
I wrote an angry letter to MacMall detailing what had happened and indicating that these calls needed to stop.
This week, this same woman (the weird pronunciation of my name is what tipped me off) called twice, as if nothing had happened, again, trying to sell me more stuff. The first time I told her again not to call and unleashed a string of profanity that would make a sailor blush. The second time, I asked to speak with her supervisor. Miraculously, he wasn't available. I again told her never to call here again and that I would never in my life buy anything from their company, and would be telling everyone who would listen about their harassing calls. We'll see if the calls stop.
Anyway, my point is, I don't recommend doing business with this company at any cost unless you enjoy getting telemarketing calls incessantly.
Rebate refusal
I purchased a Macbook and accessories from macmall on Dec 23rd. I received them about Dec 28th. Products were fine not problems. I purchased these items especially the accessories because of the rebate offfers. Well they had to be sent out within 1 months time so I sent the rebates and correct requirements out within 5 days of receiving the products. Last week I Mar. 1st I finally received a rebate for my shipping. $15. I was then sent a letter by MacMall saying that was all I was going to receive so I contacted them and they said they never received my rebates. Well the tricky thing is the rebates were all sent out together so if one got there they all should of. I was sent back my rebate for the printer by the US Postal service for more postage money. By surprise macMall received that one,... and it was late. Which I knew it would be because of the return. So they will not honor that. They say it was 20 days late which is impossible being it was sent out 2 days prior to being late. So it should have been within a week of the due date. I find it very fishy that MacMall didn't receive the rebates they OWE me close to $200. But they did receive the shipping and the late rebate neither of which they pay. So I you ever order from these Jerks send your rebates with confirmation of being received so they can't screw you.
Kyle Nelson
Looks like I am not alone, I just posting a similar complaint on my blog at http://www.stevencarlson.net/2009/01/30/macmall-and-commission-junction-a-scam/
I guess this company just doesn't care about their customers.
I recently bought a laptop from Macmall and I can't tell you how disappointed I am with the whole experience. At checkout the product was listed as having a $250 rebate.. I later found out that the total rebate is only $150. I called customer service and they had no clue on why the website was showing the original rebate amount... In addition, their website shows as the product was shipped already over the weekend.. BUT as per customer service the product has not been shipped yet. Customer service sucks! AND BETTER YET… I FOUND OUT I WAS CHARGED $50 extra for a bundle I chose. I will never buy another product from MAC MALL!
Glad to have read the reviews. Was in the process of buying a Mac Book and 3 year service contract. Had them in the check out mode on their site. Deceided luckily to check Google for complaints. Will not bother buying on line if the online store is just baiting with false hopes of a rebate. Thanks guys for posting.
These comments are disturbing. I will think twice about ordering any further hardware - or software- from this vendor, based on this feedback. Too bad for Mac Mall, there are so many opportunities for a company to succeed based on 'best practice' that it's amazing they are willing to risk future business just to pocket a few $ that belong to the consumer.
I believe Mac Life magazine should drop them as an advertiser. It is not socially responsible to accept ads from a vendor who does not honor sales commitments to consumers for after-market product support, or as a bon-fide reseller of hardware.
Mac Life needs a letter to the Editor (psst... Joe Jojanovik)
T,
I work for Bill Me Later and recently came across your comment. I would like to help follow up with this situation. Please feel free to email me at: Heather.Fields@billmelater.com
Sincerely,
Heather Fields
Bill Me Later, Inc.
I have had NOTHING but problems with this company from the very first transaction. I bought a Refurb Westinghouse Plasma for an ill friend so she could watch while in bed, as she is nearly invalid. I had to return FOUR different units after driving 70 miles round trip each time to do so. Yes, I tested several in the store before I left. They worked and went DOA within 1 hour use, every one. They would not refund my money, they kept giving me store credit, making me get one unit after another.
5 months later, I ordered an iMac 24" brand new. No refurb, should be no problem right? I opened an account with their “no payments no interest account” on a Friday. The account was supposed to be verified that day for credit purposes. Day after day went by. I kept calling and they kept saying they'd call. Finally Monday they called and I was told Five times on various calls that day, that the Mac would be shipped that day. (I kept calling because the online status kept saying "In Process.") The last call at 5pm they told me they GUARENTEED shipment that night.
Tuesday a woman called “Lai” called me and asked me what partition size I wanted! I'm like Whatt!?" “My Mac is supposed to be on a truck right now! Why are you asking me about partition sizes when I was guaranteed shipment AND the order was verified by TWO supervisors!?”
6 hours and over 15 calls later, I am NOT exaggerating… the end result is Lai canceled my first order, making a second order, which as then declined because the 1st order will not clear BillMeLater for FIFTEEN days! Meaning a Mac I needed over nighted, I cannot even get AT ALL for 15 days or more. Period!
Now… this is despite having various operators REPEATING back to me addresses, order info, verifying partition sizes, order specs, etc.
I should have learned my lesson the first TV.
This is the number one worst online company I have EVER had to deal with.
I am on the phone at this very second trying to get a hold of Shawn Goldenburg or the CEO Frank Khulusi. I am yet still being hung up on put back in the call loop, etc, at this very moment.
Now I have a $4, 000 open credit line I cannot use, dinging my credit for a new account, and have to go and buy a Mac somewhere else after waiting for 5 days for no reason at all.
There must be the way how to make more people aware of their practices.
Had I know this I would not buy from them. Now I hate my self being so stupid.
I will look into finding some way how to affect their rating on major shopping cart sites like Amazon etc. If anyone knows better way please let me know.
Thanks, Joe.
I sent in two rebates on the same day. They processed one and I received a check for $19. However they never sent me my $150 rebate check for my laptop pro. The website says they didn't receive the rebate info. I have emailed 3 times and they have not responded back. I am the owner of an advertising agency and have bought from MacMall for years. If they don't make good on this, I will not use them again.
Complete agreement! Purchased MacBook Pro late Dec. all rebates filled out as required (which took the better part of 3 hours to complete) only about 2/3 have come through as payable. I have a printer that my macmall rep actually typed in as "qualifying" for the rebate in the invoice comments area... just got the letter back from Epson stating it did not qualify. Bought Parallels Desktop 3.0 tried to install it today, it has an invalid Activation Key, bought FMP 9.0 upgrade, first package had a corrupted disk, had the pleasure of hassling to get that returned and had to buy another one in the process. All in all a terrible experience!
I have had same problem with refusal of rebates. Actually were received on time. Simple refuse to honor. 12/07 purschase of Mini/printer/software.
Charged for the order never received!
I placed an order for a wireless internal card thru them and each time I check the status of the order it states "in process". I've called several times and they continue to play games with me. Each person states that I have to call a different number and after 2 days I was finally told that the order had been released to the warehouse but I still haven't received my order which was supposed to ship next day air. I have already been charged for this order.
I ordered Novabackup from PC Mall. They charged my card, claimed that they shipped it on April 13, but never did so. Most phone calls and e-mails to them were ignored. The few times I got somebody on the phone, they promised follow up e-mails or phone calls but never did anything.
As of now, I have no product and a credit card bill for something I never received.
This company is a total fraud and total rip-off.
I'm surprised after searching this site for complaints that there wasn't more posted about PC Mall, Inc. The company is the worse place to do business. These complaints are not just your run of the mill errors, but rather deliberate scams used to discourage consumers against refunds, returns etc. and the practices are widely encouraged by upper management. This place is well known for unethical practices and they are always bombarded with legal actions from consumers, as well as past employees.
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Overview of MacMall / PCMall complaint handling
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MacMall / PCMall Contacts
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MacMall / PCMall phone numbers+1 (800) 622-6255+1 (800) 622-6255Click up if you have successfully reached MacMall / PCMall by calling +1 (800) 622-6255 phone number 0 0 users reported that they have successfully reached MacMall / PCMall by calling +1 (800) 622-6255 phone number Click down if you have unsuccessfully reached MacMall / PCMall by calling +1 (800) 622-6255 phone number 0 0 users reported that they have UNsuccessfully reached MacMall / PCMall by calling +1 (800) 622-6255 phone number
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MacMall / PCMall emailscustomerservice@macmall.com100%Confidence score: 100%Support
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MacMall / PCMall address1940 E. Mariposa Ave., El Segundo, California, 90245, United States
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MacMall / PCMall social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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