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Mallory Portraits

Mallory Portraits review: Portrait session

M
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3:45 pm EST
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Think it's important to provide my personal experience with Mallory Portraits.

When my husband shared the vague details about how he “won a free portrait session” my antenna immediately went up. I asked initial questions but overall trusted the process. I did not look into Mallory Portraits myself.

When we arrived, I immediately was skeptical. The photographer and assistant were kind and professional; however, the setup was lengthy and forced. We were then taken to your back room to review images after almost 2.5 hours. Having a baby and 2 dogs for that time was stressful. I repeatedly declined print requests and made it very clear I wanted to leave, but was assured there were more photos to review.

My husband ended up purchasing a rather small print for an extremely high price. I was unhappy with the entire evening but tried to forget about it.

Until recently. A local mom posted on a Facebook page asking about the studio. She had experienced the exact same thing I had. In fact, many others had as well.

Mallory Portraits has more than a few BBB complaints over the last 12 months, multiple poor Yelp reviews, Facebook reviews, Complaint Board reviews, etc. Again, they all say nearly the same thing: families were offered a free photography session, provided a deposit, had their photography session, and then were strong armed into purchasing goods at a high price. People felt uncomfortable, trapped, pressured, dissatisfied, and/or generally put off by the sell. I was also one of those people.

I attempted to cancel the order but was met with the "terms and conditions" line. While I understand this to be a realistic outcome, it serves as a good reminder for myself and my family to always do our due diligence.

Desired outcome: Refund for all purchased goods.

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  2. Mallory Portraits phone numbers
    +1 (603) 570-2600
    +1 (603) 570-2600
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  3. Mallory Portraits emails
  4. Mallory Portraits address
    110 Brewery Lane Suite 101, Portsmouth, New Hampshire, 03801-4084, United States
  5. Mallory Portraits social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Mallory Portraits Category
Mallory Portraits is ranked 57 among 64 companies in the Photography category