Think it's important to provide my personal experience with Mallory Portraits.
When my husband shared the vague details about how he “won a free portrait session” my antenna immediately went up. I asked initial questions but overall trusted the process. I did not look into Mallory Portraits myself.
When we arrived, I immediately was skeptical. The photographer and assistant were kind and professional; however, the setup was lengthy and forced. We were then taken to your back room to review images after almost 2.5 hours. Having a baby and 2 dogs for that time was stressful. I repeatedly declined print requests and made it very clear I wanted to leave, but was assured there were more photos to review.
My husband ended up purchasing a rather small print for an extremely high price. I was unhappy with the entire evening but tried to forget about it.
Until recently. A local mom posted on a Facebook page asking about the studio. She had experienced the exact same thing I had. In fact, many others had as well.
Mallory Portraits has more than a few BBB complaints over the last 12 months, multiple poor Yelp reviews, Facebook reviews, Complaint Board reviews, etc. Again, they all say nearly the same thing: families were offered a free photography session, provided a deposit, had their photography session, and then were strong armed into purchasing goods at a high price. People felt uncomfortable, trapped, pressured, dissatisfied, and/or generally put off by the sell. I was also one of those people.
I attempted to cancel the order but was met with the "terms and conditions" line. While I understand this to be a realistic outcome, it serves as a good reminder for myself and my family to always do our due diligence.
Desired outcome: Refund for all purchased goods.
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