CB Online Shopping Marks and Spencer Duty Manager Mark Jones at Shrewsbury, Meole Brace.

Marks and Spencer review: Duty Manager Mark Jones at Shrewsbury, Meole Brace.

Ian R of US

Jan 22, 2024 1:27 pm EST

Verified customer

Featured review

1.We returned a Rose plant in a pot valued £6 as it was a gift from a friend.

2. The buds never flowered after a week and shrivelled up.

3. As it was a gift it had we had no receipts. We did not want to embarrass our friend.

4. We asked the duty Manager, Mr Mark Jones to exchange the gift, as they had exactly the same plants with identical pots, in stock.

5. Mr Jones refused, saying we had no receipt and we had no proof it was purchased from M&S.

6. We tried to reason with him but to no avail.

Conclusion

1. Mr Jones has assumed therefore that we were lying as we had no paper proof of purchase, in spite that it was obviously an M&S product.

2. We are a retired couple and we were treated dis-respectively. He even tried to bring in another customer into the argument to side with him. We regard this as totally unprofessional behaviour.

3. We both have professional backgrounds, dealing with the public. We have 4 children and 5 grand children aged 13-20.

4. Waitrose and Sainsbury would not even question a customer over such a trivial amount.

5. We visit the store at least weekly and since January 2, we have spent £159.83.

Desired outcome: 1. We would like written apology from M&S and Mr Mark Jones.2. A written assurance that this disrespectful treatment of a customer is not M&S policy.

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Marks and Spencer emails

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Marks and Spencer address

Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom

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