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Marks and Spencer

Marks and Spencer review: Unable to add bonus points, and more.

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3:02 pm EST
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I have placed two orders with M & S recently, and have been unable to add my bonus points, as their computer system isn't working. I have called them three times and the phone kept dropping out. When I eventually got through, they told me that I couldn't add my bonus points but they would escalate the case, and e-mail me to confirm. That never happened. When they did e-mail me back, they weren't very helpful at all. I was called Mr Sarah Akehurst on the first order, which is not my name at all. That was also the name on the box of flowers that I ordered. When they arrived, they were just left on the front step, without the courier checking that we were in. They might have been stolen. As it was, we had to open the box to check that they were the right flowers. Luckily they were. I've been very disappointed with their customer care service.

Claimed loss: 20 pounds.

Desired outcome: Please add bonus points. I would like an apology. Compensation too.

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  1. Marks and Spencer Contacts

  2. Marks and Spencer phone numbers
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    71%
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    More phone numbers
  3. Marks and Spencer emails
  4. Marks and Spencer address
    Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom
  5. Marks and Spencer social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Marks and Spencer Category
Marks and Spencer is ranked 1181 among 1606 companies in the Online Shopping category