CB Online Shopping Marks and Spencer Unable to add bonus points, and more.

Marks and Spencer review: Unable to add bonus points, and more.

Gibbster of Rochester, GB

Dec 07, 2023 3:02 pm EST

Verified customer

Featured review

I have placed two orders with M & S recently, and have been unable to add my bonus points, as their computer system isn't working. I have called them three times and the phone kept dropping out. When I eventually got through, they told me that I couldn't add my bonus points but they would escalate the case, and e-mail me to confirm. That never happened. When they did e-mail me back, they weren't very helpful at all. I was called Mr Sarah Akehurst on the first order, which is not my name at all. That was also the name on the box of flowers that I ordered. When they arrived, they were just left on the front step, without the courier checking that we were in. They might have been stolen. As it was, we had to open the box to check that they were the right flowers. Luckily they were. I've been very disappointed with their customer care service.

Claimed loss: 20 pounds.

Desired outcome: Please add bonus points. I would like an apology. Compensation too.

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Marks and Spencer Contacts

Marks and Spencer phone numbers

1800 315 803
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Australia

800 451 408
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38%
Confidence score

New Zealand

+44 208 090 9564
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71%
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Customer Service

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Store Queries

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100%
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Sparks Team

+44 333 014 8111
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Furniture

+44 333 014 8222
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Food To Order

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Corporate Ordering

+1 (844) 345-5945
+1 (844) 345-5945

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United States

+1 (866) 996-1249
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Canada

+43 800 292 215
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Austria

+32 800 73161
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Belgium

+45 89 870 293
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Denmark

+33 800 900 705
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France

+49 800 182 0280
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Germany

+31 800 022 7628
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Netherlands

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Spain

+46 850 692 192
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Sweden

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Switzerland

More phone numbers

Marks and Spencer emails

customer.service.international@marksandspencer.com

100%
Confidence score: 100%

Support

nutrition@marksandspencer.com

84%
Confidence score: 84%

Marks and Spencer address

Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom

Marks and Spencer social media
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Nov 20, 2024