Match.com
Reviews and Complaints

I was shocked to see my statement showing a renewal of my match.com subscription after I had cancelled it, and I spoke with a very unhelpful customer service advisor who refused to sort it out, wouldn't tell me how to complain, wouldn't pass me to a supervisor or Manager, gave me a fabricated email address to send a complaint to, and was generally very rude. This feel like robbery of £89.94 I do not have, I have no choice but to take this further, I did not authorize this 'renewal' after ending my subscription of what was originally signing up to a 6 months subscription. I didn't even use the website for well over that final month. I would like this £89.94 refunded for a service I am not going to be using but seem to be being charged for.

My email address is [protected]@gmail.com
My date of birth is: 16/01/79

I did one time transaction of 32.24 $ for monthly subscription on 12 June on this website. The next day morning I called up customer care to cancel my auto renewal and keep the account active only for one month. The same evening 13 June I found three more transactions of 32.24 each on my credit card. Though all the four transactions were shown as pending still why did they post these 3 transactions next day even though I clearly informed customer care I do not want to continue. When I call customer care they deny about these 3 duplicate transactions. I have reported them as fraud to my bank and blocked the card. I hope people reading this message will avoid match.com and stay away from trouble.

Exploitation of those looking for that special someone. Most accounts are scams but worse is the the scam from the site itself. Terrible and unresolving customer service outside of the US (apparently under no circumstances can you speak to a manager), refunds are completely non-existent. I was hung up on multiple times and I cannot believe this company continues to operate with such poor service and customer service. If you are reading this I congratulate you on saving your hard earn money by finding such appalling reviews before you subscribe, rather than have it stolen from you by such a careless organization. I only wish I had done the same.

In May 2016 I suscribed to the online dating service and paid for six months at £89. IN September I cancelled my subscription so that it did not renew in September. Having received a confirmation screen I believed this was the end of it. Between family illness and personal matters, I did not see a further £89 being taken through my PayPal in November and again at beginning of May 2017. I noticed this after a thorough review of my finances. I phoned Match who were very unhelpful and although admitted I had cancelled they couldn't refund and I'd have to dispute with PayPal. PayPal were equally unhelpful. How do I get my money back?! I have not used the service since September 2016. I'm furious and feel totally robbed.

On 05th of June I bought the Match for 6 months... See bellow pls

Just to let you know that your payment no. CRD_HD_I1496677381529.6274 on 05/06/2017 17:43:10 for a Basic 6 months has been added successfully to your account.

Please look for important information regarding your subscription including the date of your automatic renewal on your My Account page.

When the initial period of your Basic 6 months expires, your subscription will be automatically extended for successive renewal periods (1, 3 or 6 months) in accordance with the terms of your subscription.

You can cancel the automatic renewal by following the instructions given on your My account page.

Notification of your wish to cancel must be made no later than 48 hours before your next subscription payment is due.

Get in there and find your perfect match!

They dropped the value of my account twice on 09 of June (2x 59.94Pounds)
I´m not satisfied with the service provided and want to cancel any link with this site since I don´t trust more on service.
I want to refund the money taken from my account in error.

Sincerely

I cancelled my subscription with match in 2015 and they refunded me money. However they have been taking £39.99 from my account for the last 12 months AT LEAST. I only just noticed in April as I have been in and out of a psychiatric hospital. I have asked them to e mail me or phone me but no reply. I never subscribed to this site.
What can I do?

Thanks

Andrew Frizzell

I cancelled auto renewal on my account. I saw the confirmation screen. For a second a thought about taking a screen shot, but figured that if I saw the confirmation screen that i wouldn't be charged again, that a legitimate company would have logged that information. a month later i was charged again. I believe this company does this deliberately to make money. you just pretend the first confirmation didn't go through. i have now cancelled the account a second and third time and this time i took screen shots. I WILL NEVER USE THIS SITE AGAIN. i SHOULD BE REFUNDED FOR THE AMOUNT I WAS ERRONEOUSLY CHARGED.

I am extremely displeased with your service. After the way the customer service representatives at Match.com have treated me, I will never use this site and will never recommend that anyone else do so. On May 28, I opened an account, spent time on my profile, and then began to exchange messages with matches -- people who I actually wanted to get to know and meet up with, which is the point of the site. The next day, when I tried to log in to keep speaking with matches, I got a message that my account had been blocked. When I called customer service, they told me they could give me no information but that they would escalate the matter. Two days later, I got a message saying that my account had been terminated, but they could not tell me why or give me any information without a court order. When I called customer service, I received the same message. I reviewed the terms of service and I did not violate them. I have passed multiple federal background checks for employment. I would never to business with a company that terminates its customers account without even providing an explanation or an opportunity to correct whatever problem the company identified -- especially a company whose industry is something as sensitive as dating when there were actual people who are affected.

I was auto renewed even though I had asked not to be. When I called I was offered to be only charged half since I had not used the system in the first few days of the renewal. When I saw I had been charged the full amount, I disputed it with my bank. My bank declined and held up the total charge. I called again and was told I would have to wait two months for the charge to fully go through. Well it’s been two months and I called back to try and get half my money back ….But no now they are saying I was offered half back but I refused it and it is a closed matter. I asked for a supervisor but, they said I could not talk to one about this matter. I said it was another matter and they told me I could not talk to a supervisor and they were disconnecting the call. I do not know how a company can flat out rob its customers?

You should double check to become a member for match.com. This website was offering a month payment like $26; however, you ended up being charged more that what it's shown. Couple months ago, a friend of mine suggested me to sign up and I thought that it could have been fine to pay $26 for trying for a month. However, they've charged me $155 and never allowed me to cancel it to get my money back. Today, I called to get an assistant but one of their customer services who is name is Micheal was making fun of me over the phone. He didn't hesitate to laugh at me but when I asked his ID number he hung up on me.

I joined Match not so long ago, I'm so angry with Mach because I can't access anything with out paying, if any one emails me and I click on it it says I have to subscribe, I want to see who's looked at my page I can't have have to pay same with winks, boosts and I can't access who made me a favorite plus if someone really likes my page I do anything it says look at his profile but I can't it's not that good because it stopes you talking to you I've had a lot of views and I can't access anything, I'm so angry as its 41.95 to join and the 6.99 for the rest in the 30% off then it will be 10.00 pounds after. Why make the service free to join if your not going to let people use the service to its full potential I'm so angry that I can't see who's liked my page, what's the point because it stops me talking to people, it's not a very good service not being able to access anything and having to pay for something it doesn't make it enjoyable 41.95 is steep also there are other hidden charges if you want to upgrade its 59.95 that is is unfair to people who are looking for love but can't afford to pay that extortionate fee, I think you should be able to access who visits your page that is really sneaky putting a charge on things like that. There neededs to be some sort of change there should not be a charge to view who likes you etc, is there anything that can be done many thanks.
Kirsty

I opened an account for my brother on match.com and discovered his e-mail address is not right it should be
[protected]@yandex.com can you please fix it for me I can be contacted at [protected]@gmail.com
My brothers name is Donald ressler
Your quick attion to this matter would be much appreciated if you cannot fix this PLEASE let me know as soon as possible

Good Afternoon,

Today just over £44 was taken automatically from my account for the automatic renewal of my match subscription.

I called to see if I could claw back the money as I'm a single parent who didn't realise the renewal was automatic.

What I'm actually here to complain about though, is the customer service I was met with when I called.

I spoke to someone who was anything but helpful. No, I couldn't get a refund, and that match tell their customers on every page that the renewal is automatic. When I asked to speak to someone else, I was denied this. The woman just kept repeating the same sentence to me over and over and over and over and over again. As though I was totally stupid.

She did nothing to help me, to sympathise with me, to aid me in getting a resolution. She frustrated me so much, I became abusuve. Not like me at all.
She then started talking about how ' the Lord will judge'. I'm serious! Now, being a non-believer, I found this highly offensive.

So match, well done! Your customer service has truly driven me away. No, I'll not get my money back, you guys and your awful staff have ensured that, but I'll NEVER USE MATCH AGAIN. I'll tell everyone I know of my experience, and I'll be sharing the experience far and wide through social media.

You are a terrible company. Hang your heads in shame.

I was charged for what supposed to be a free 30 day trial $142.76 on 03.25.76. I cancelled within 24 hours and they refuse to refund my money.Match.com needs to be shut down. They dont even tell you how much it will cost, they charge and don't care.I have disputed this charge with my credit card company just to be rebilled for it again.I have not even signed up.for 24 hours and I should have not been charged for a 6 month memership

I was on Match with a year subscription - which I was tricked into because the site lists the fees by month but doesn't make it clear that you will be charged one time for the whole year.

During that year and 6 months additional, I have tried to stop any auto renewals but they keep happening and Match refuses to refund my money. They even charged me for an account that was blocked and I didn't have access to it at all and I'd told them so.

After 18 months on Match.com, 6 months on Chemistry and 3 months on Our Times, I am warning others to NOT SIGN UP if you are a female looking for men. I have to say that 98% of the "men" I heard from were scammers. The emails were obviously not from real people looking for relationships. The emails read like this: "Hey beautiful, you have a beautiful smile. Why hasn't some lucky man snatched you up yet? Your profile makes my heart pound and I can't wait to hear from you. Your profile is exactly what I want in a woman. My subscription on this site runs out tonight, so please email me at ___ or text me at _______."

Really, I never once got a like, wink or email from a real person. Be warned: Match.com and Chemistry and Our Times are just sites masquerading as online dating sites. Really, they are just cash cows for the company.

Do not subscribe and waste your money! I do not know anyone who has been successful on these sites.

A total rip-off. An evil company that continues to "promise that you'll meet someone special" when they know you won't meet anyone at all but they will take every dime that can get from you in a dishonest manner.

Shameful!

[protected]@yahoo.com account was hacked then I opened my other account so I could look at the first account.
cristina [protected]@aol.com is hacked also. I can't get into either account. I don't want to be on match anymore. I'm OK with that. But I want both accounts deleted. I don't like my pictures being used.
There is a gentleman using my account, to scam people. He was trying to scam me on the first account. That is why open the second account.

They refuse to give you a refund with their automatic renewal, even when you catch it right away and tell them you canceled it months ago.

You have to call your credit card and dispute the charges. Tell them in no uncertain terms you canceled your subscription months ago, but they still charged you and won't refund it. The credit card will handle it from there. Tell them they illegal charges your card without your authorization.

I talked to customer service and went online And used the cancelled auto renewal.
Yesterday you charged my PayPal account $131.94. Invoice #[protected].
My PayPal transaction ID# 8CG331733E987680R.
I expect a full refund! The first month are so, you reopened an old account that was set up when I lived in NC. I could not get into the new accounti I set up. I had to
Call and it took forever to get it fixed.
6 months on that sight was to long. It's a ripoff that you charge to be moved to the front of the line. You see the same people all the time. I would not recommend the site. I expected this to be taken care of immediately.
Teresa Gray
NCgirlKYworld

I have been trying to cancel my subscription for months. I was unable to log into my account and followed the instructions to email the customer service with all the specifics. I also included that I wanted to cancel my subscription. There was no phone number offered so I couldn't speak to someone directly. I sent several emails to customer service without anyone resolving the issue or getting in touch with me. My credit card then got billed this month for my 3-month automatic renewal (I had never signed up for automatic renewals). I am very disappointed because this lack of responsiveness has now cost me about $75. Thankfully, the phone number was included on the bill so I called and was able to recuperate one month's cost after much discussion. However, since this is a result of the negligence of the company a full refund should be given.