Match.com
Reviews and Complaints

I would like to cancel my subscription. I have had the same (4) matches in (4) days in a row. Obviously, if I didn't like them the first time, I wouldn't like them the next.

I would like to cancel my subsciption. I have had the same matches (4) days in row. Obviously, if I ddn't like them the first time, I wouldn't like them the next.

Mar, I am sorry to let you note Match.com was right. Your act's been taken as provocatory and you CANNOT do that on communities and dating websites. I know it sounds weird but everyone is free to write whatever in their profiles and you cannot start flames or arguments because you dont agree with what other people say. If you want to do that, you should go on forums or boards where admin allows you to do that. Other than that, you would be banned everywhere.
You have to think profiles are not standard webpage. They are a private place where you express what you feel and talk about yourself. It's like a room in a hotel: if people talk ### about bush in a hotel room and you hear them, you cannot enter and tell them your own opinion. You just move on to your own room. :-)
That's why Match.com had you terminated.

Became a subscriber 10/14/08 at a cost of $39.99 on my bank account. (Okay, so I trusted them.) Exactly 48 hours later I was unable to log on. The message declared they had no record of my email address, even though they JUST emailed me my username and password.
Sent repeated emails for 4 days - only received automated response to call their phone line.
Called their phone line - recorded message told me to email them and then was disconnected.
Contacted my bank - will cost $30 to stop further payments.
Apparently we are not alone. This appears to be DELIBERATE and worthy of a class action suit with PUNITIVE DAMAGES.
Feel free to contact me anyone. brochaz1@gmail.com
Chaz

I totally agree with what you are saying, I cannot get a human being to contact me and I have cancelled the account and the account is in limbo. I cannot get this matter cleared up. Where you able to get any answers about your issue, please share I am at my wits end trying to get this matter resolved. If you want to move forward with a class action lawsuit, please count me in.

Thank you,

TO THE SITE FOR PUBLICATION

INVOLVING GHANA. Having thoughts or doubts about who you are really talking or chatting with (whether he or she is a scammer or not) or you have never set physical eyes on that person(s) before. Internet scam has become very rampant in our today’s world now. Ghana Police Service is now at your door step, if you are talking, or chatting to whether he or she exists, to internet dating and business.

2. We to help you to be very sure about the following;

1. Whether he or she is a scammer or not.

3. To help the Republic of Ghana to fight against internet fraud and scam, in other to maintain the good name of the country, Ghana.

4. Report in other to save other person(s) hard earned money from the scammers and fraudsters that is, not to fall a victim.

You can contact us by the following email addresses;

1. sgt.acquah@yahoo.com

2. Sgt.adjei@gmail.com

Looking forward to help you in all aspect of internet involving a Ghanaian person(s).

I worked for Match.com. I can help with some of your issues. You can call customer service regarding the matches. When I worked there a cusotmer would have several ways to search, one method was called "two way". Speak to them regarding your match criteria as well. They're there to assist you.

Match.com doesn't allow anyone who is legally married to join their site. If someone has contacted you who is married you should notify Match.com and they'll investigate and shut down their profile.

Nigerians are a big issue, I would shut down 20 profiles alone in a single day, as quick as I did, they'd open a new one. I found some of the Nigerians that I busted posing as an American on Myspace as well. I mean, with the same picture and exact same wording, ontop of it they tried to get me as a Myspace friend, not knowing I was the person who busted them on Match.com. They seem to be on every site trying to scam Americans out of money, and they somehow manage to find people who hand over thousands of dollars at a time, thinking they are actually helping an American. There's no way to stop it. It's a big problem everywhere.
Good luck!

I also was never offered the free 6 months-I'm set up for automatic renewal, and I just realized that it has been over 6 months.When I called and asked at first they told me "sure we will refund your money today, and will give you 6 months free! After talking to supervisor for 20 min. assistant told me "you are approved! just wait couple hours for acct.to refresh and then click on "green words" 6 months Guarantee -above your profile pix and follow directions " I was waiting all day for my acct to change but, the only thing they did is closed my acct.I called back and asked whats happening with my acct? assistant said "you canceled it so you don't have it"! I o I said " you guys told me you will refund my money so I can have my 6 months free, so I agreed " . They told me " we will get back to you"! now I am waiting.

i can not log on to my account, using my password ?

I also am having trouble with match.com and their guarantee. I was not even offered the free 6 months-I'm set up for automatic renewal. Am trying to get the free 6 months and getting the run around. Have been matched up with person who don't even fit my criteria.

MATCH COM HAVE CHARGED ME FOR 6 MONTHS INSTEAD OF 1 MONTH .. I CANNOT SIGN IN TO RECTIFY .. ALL I GET IS STANDARD REPLY .. THEIR SUPPORT ADDRESS NOT WORKING

So far on Match I've been contacted by & met A TON of men who are commitment phobics (never married and no kids at 48 – really?), narcissists looking for new supply, scammers, MILF hunters, sexual predators or those have NOTHING to do with my preferences on any level. The only profiles with some height seem to be fake – possibly created by Match to lure you in. And the pool of people is much smaller than Match states. Not to mention the bugs here - for example – all my pages of Favorites have disappeared.

Ladies- be aware of a guy whose username is Sebo1952. His name is Ted and he has been on Match for years. He is 66 years old. He has been "dating" women for over 20 years and has no intention of ever settling down with any woman. He knows how to smooth talk a woman and he is only out for sex. He will do everything he can to rush the relationship physically and then get you in bed. Once he has done that, he will dump you in a heartbeat and be on to the next woman. His profile picture is NOT even current. He has gone through so many women and doesn't care about any of them. I went out with him and was surprised when we met and he didn't look anything like his picture which must have been at least 10 years old. But he was very nice and started running his game on me and like a fool, I fell for him. Of course he starts trying to get physical and when I said something about that to him, he says no pressure- we can just take our time as it should be natural and just flow. Yeah right! He was constantly trying to push the limit of what he could get away with and as soon as I gave in and had sex with him, he was gone! He was telling me that he was crazy about me, that he love me, he was so glad he found me, ect. Once we had sex, he blocked my phone number, my email address, his fb page, ect. So I go back on Match and he has blocked me from seeing his profile but I can still see his picture and he is on there trolling away for his next victim. Ladies, if you are looking for a LTR and thinking Ted will be the guy for you, be warned that he is just playing with your heart. He won't spend that much time with you and prefers to text you instead of calling you. You won't meet any of his friends or family. He knows how to give just enough of himself to you to keep stringing you along until he can get you in bed. And then you will never hear from him again. I talked to some other women who had dated him and they said they had the same experience with him that I did. So it wasn't just me. He was going to the Raleigh Singles meetup group and was always with a different woman there until he had gone through all the women in that group so now he doesn't go there anymore. He is definitely a player and only thinks about himself and what he can get out of a woman.

There are lots of players on the match site. One of them is Sebo1952. He will only go out with you for a very short while until he gets sex from you and then you won't hear from him again. He knows how to say all the right things to suck you in and make you feel really special but he isn't interested in any LTR. He has been "dating" for at least 20 years. He has gone through all the women in the Raleigh Singles meetup group. He just goes in and out of relationships and doesn't care how many women he hurts by his words and actions. Also, his picture on match is not current. I dated him years ago and he broke up with me. Then he came back around and sucked me back in saying all the right things. So I gave him a second chance. He broke up with me after we had sex and then I got on match and there he was. He blocked me so I am unable to see his profile but I can tell you his profile picture is not current. So if you want to be lied to and played, then by all means go out with this guy. He has been on Match for YEARS and he will be trolling for his next woman even when he is seeing you and romancing you. He just doesn't care and never will.

Geez, I have been on POF and Match on and off again for years. In the early years, I had similar problems, but I respected myself not to sleep with guys that I hadn't developed a real relationship with (months, not days or dates). So I was never taken advantage of. Sure there were these kind of guys out there, but they are in the real world as well. I have been disappointed when a guy didn't turn out to be who he said he was, and I was even hurt, but I got over it and became wiser. After a year or so, these problems disappeared completely, and I have to say that I have not had one bad date. Some strange ones, but not bad. These problems disappeared because I established boundaries for myself and I listened carefully. I didn't divulge much of myself, until they did first, so that they could not appear to "agree" with me. I mimicked behavior that might happen in relationships to see what their response would be. If I didn't like their reaction, I politely got off the phone, and we never met. And I asked lots and lots of questions. Be wise women! Don't ever go to your place or his unless you know him and his friends well. When things don't make sense, politely remove yourself from the situation. Men cannot use you unless you let them close...so spread out the time it takes to get close...they give up and move onto someone else who is easier prey, if they are dirt bags. Good men, the men I have met online, are patient and will wait. I have developed very good screening skills, and you should to if you don't want to be a victim. BTW, men complain about the same with women...being used for $$$, meals, sex, and conversation (believe it or not). I have told them this. If a woman shows up and she is not who she claims to be...offer her a non-alcoholic drink, and politely excuse yourself to let her dine alone. Period. Sounds harsh, but if a guy is not who he claims to be when he shows up (at anytime), let him know that not OK with you and leave. I have done just that several times over the years.

dont know why ..i log in into my account and there was a network error, suddenly i got block and i dont know why ..

Match and Zoosk users beware! His user name on Match is Joecovo62 and Zoosk it is something like CovaCova, but his real name is Joe Covarrubias. He is the ultimate serial dater. This guy will sweep you off your feet and manipulates your emotions to the extreme. One of his stories is that he has been hurt and just wants to find the one and settle down. Then when he has gotten what he wants from you (mostly emotional manipulation, sympathy and attention), he disappears. He loves to send text messages while he drinks himself into a train wreck. Then when he reappears to give you a story about how messed up he is and how he needs to figure himself out. When he disappears, its to reopen one of his dating accounts and to look for the next woman he wants to manipulate.

Reading the comments on here was so helpful...I was beginning to wonder how I could meet SO many losers...I have met about fifty men in ten years on and off of Match and Plenty of Fish..Almost everyone showed up looking unrecognizable, ten to fifteen years older and really unattractive. One good-looking guy that I actually thought might work insisted on dinner as he was starving...I only meet for a drink. I sat down at a table as he ordered an expensive bottle of wine and appetizer and full filet mignon dinner..I was not hungry. In the middle of dinner he told me that he had genital herpes and none of his women minded and it was under control...when the bill came he told me he had forgotten his wallet...It was a restaurant I frequent so ditching him wasn't an option. It was over $100 dollars..I did meet Michael who I was in love with..we had everything in common and he lived only a few miles from me. We dated for a year or so and I just didn't seem to be getting any vibe he was ever going to introduce me to his very large family or his friends. I went online with a profile with no picture and within minutes he was emailing me. I let it go on for a few weeks as I asked him all the questions I wanted answered online and in person..He claimed he wasn't dating, hadn't been dating, hadn't been in an intimate relationship...I agreed finally to go out for dinner with him that week and told him I was finally going to send him a photo. i went out with him that night as his girlfriend and did not say anything about it..as usual he was emailing me online the minute I had left his house. I sent him my picture and told him to never speak to me again!
As others have mentioned there are a lot of losers on Match with serious issues. Many guys I met ten years ago have the same profiles and pics with the same age and yes, they are active accounts. I am off the dating sites and concentrating on getting to the gym every night or early morn...lots of nice looking men and quite a few are single.. Be smart, write down clues in the first conversation. Google the guy. Find out from reverse lookup where he lives and what his address is. Find out what company he works for...look up his name and find out on people finder if he has a criminal past...otherwise you are just wasting your time. Good luck ladies...

Women in Michigan be aware of this player - Snugglebug42. He is the biggest snake. He's a smooth talker and will charm the pants off you. He looks good and has a great job (supposedly). Beware of the comments like, "We're a power couple, " "I never lie, I got you, " "Don't hurt me, I will never hurt you, " and much more. He comes across as funny, sincere and sensitive. BEWARE! He is the biggest dog. Below is a picture.

BIG SCAM! I was online about 1 hour when I noticed I was getting numerous "WINKS" Being new to this, I answered a couple of them and automatically was asked to switch over to Yahoo IM to talk. The first guy was quoting poems, romantic novels etc...boring... so I talked to the other one, same thing, he wanted me to switch to IM. We chatted about 15 mins. The next day I got online and guy #2 immediately IM'd me saying, "HELP, I need your help" When I asked what, he said I need $800 for my son. I told him to find some other sucker to scam. He told me he was going to "kill" me. I was angry at first then it frightened me so I told him I was a male police officer. I emailed Yahoo and sent them text from the IM. They told me to alert law enforcement and to CANCEL my match.com subscription. I called match and they said they would take my profile off immediately. When I went in to check the site, I found that they only "hid" my profile? and they are not going to refund my money. This site is ridiculous with all of the scams and they are only concerned with $$$$, not the safety of their subscribers. DO NOT WASTE YOUR $$$$ BEWARE LADIES... of men that always are from the US, but are working out of the country. Also, I noticed that when I read bios, some of them had the same statements/words! Not sure what's going on, but please protect yourself and be smart!

I got scammed out of $1, 200 from a person listed on match.com. He's listed as ActionAble...says he's living in Boston, but truth, he's in Nigeria. Boy did I fall for it.

Not only does MATCH.com keep your credit card on file, but if you change your credit card number they follow you to the new number and keep on charging you. They billed my card after a 1-month trial without my permission and now I cannot get rid of them and will have to cancel my card, as changing the number is won't get rid of SNATCH.COM. They SNATCH your MONEY! And run. You cannot reach them by phone. I could not reach them until I started a charge-back with my bank, and then they hooked me up to a Bimbo who mostly said "what . . . what . . . what" over and over . . . BEWARE of MATCH.Com.

They have no control over deleting your profile completely, anything that you put on the internet will remain no matter what site. There is not a delete button believe it or not, or else they would be more than happy to completely delete you. They don't do anything with your profile information, they hide your profile so you can't be searched, and they would have to write down your user name even if they had wanted to. Also, the terms of use are not in fine print, it is your responsibility to read it and if you don't then you're the only one to blame. After all, it is your credit card number you are giving out you should become more aware of terms like this.

Read the terms of use! You can cancel your subscription before being auto-renewed if you would do so!

I know exactly how you feel. Somehow i got used in marketing to and don't know how to get my username off. upsettingly enough it markets me in a town i just moved to and in a city i use to live in! this is upsetting and embaressing. :/ I'll get in trouble with my significant other and I don't know how to get them to not have me on there. So now i'm changing my email acounts on social networks so i can just drop the username which is the same as my email name :(. If you find out please post so others can be saved being upset like this.

Match.com is not marketing you. Once you put any type of information about yourself on the internet, whether you are on match.com or not it can be accessed by anyone who knows any thing about you. Also, match.com doesn't put you on website communities, if you visit other sister sites such as Chemistry then you are putting yourself out there. Furthermore, there is nothing a lawyer could do for you in a situation like this because you agreed to their Terms of use.

i am also angry, i will call a lawyer! because i had cancelled 5 months ago and the still post me in their listings::: my identy SHOULD have been removed!

Wow ok, another [censored]. On match.com there is a link that says "Let Match.com introduce you to Chemistry". When you click that link. it goes to chemistry.com with same username and pw as match.com. Then it asks if you wanna transfer your profile over, then you answer the personality survey. (wow hard not to notice all that, but wait theres more to do) In order to become a subscriber to chemistry, you would have to imput your credit card number and pick a subscription plan. So even if you had a subscription already to match.com, and thought it was the same, why would you put your credit card number in twice. Duh, you were signing up to a different website. Pay more attention and maybe you wouldnt have to complain about something just so you dont feel like a stupid ###.

I have contacted regarding a hacker & no action was taken. I would like a refund, but with no expectations of receiving one. What a rip off.

Similar to most of the comments and justified accurate complaints on this page, this Matchcom system is indeed a big rip-off and scam. It just passed that 6 month date last week meeting all of the 6 month Guarantee criteria. The criteria is sending out 5 emails a month. However, I sent out about 50 emails a month and for each moth, the system said I was doing good. However, at the end of the 6th month all of a sudden I did not qualify for some made up new reasons I never heard of and could barely understand the customer service representative when they tried to explain their false statements. Rather than get for free, I received a charge on my credit card of $143.97 for another six months. It was becoming a full time job talking to different customer service people who all had the same story of deception and putting on hold for at least an hour or more. They read there "Script", handed down from upper management and probably have to comply or they get fired. As of August 2016, they have a new "refund system". When you try to use the new refund system, all of a sudden their big bully customer service rep gets on the phone and says "you are not entitled to a refund" due to some administrative mistake "you" made by not filling out some silly criteria or by not checking the vague box in the account settings. They won't admit they are wrong about anything. Don't bother fighting their scam like I did with 3 hours on the phone getting nowhere except in deeper confusion with their games. If you paid with a credit card, just call your credit company and dispute it, and have them not make payment to Matchcom. A good credit card company will usually be on your side.
THIS IS A SUPER SCAM! Boycott, and if affected by this scam, start or join a class action suit(s).

Yes, I experienced the same thing. I did everything every month, but still didn't get the free 6 months. They are liars. If you email them, they never respond. Luckily, my account was not charged a penny, because long before I cancel the renew option on my PayPal. I don't want to waste my time on something doesn't work. Half of the profiles you see are fake or non subscribers. So, what's the point? I recommend POF instead. I actually met a few nice guys and you don't need to break your bank just to contact members.

I just finished my six months program with match, I complied with all program requirements after 6 moths I don't received any free another 6 month. Match was trying to charge my cr card for another 6 moths so I cancel my subscription. There is no any guarantee. Same 6 months match scam happened with me about 2 years ago; I complied with all rules but was not able to get any future 6 months. Match support service is simply ignoring all my requests - I'm under impression that there are no amy humans in customer service - only robots. Very bad and disappointing experience. I'm trying now some other dating services.

After I did everything right to get the 6 month guaranteed, I was under the assumption that I already got the 6 month free, until I opened my credit card statement! The full 6 month term is already charged on my card. I called the customer service on Match and complained, but he said it’s too late and cannot do anything for me. He said I was supposed to notify them that I did not meet someone special and “claim” the free member ship at the end of the 6 month term. I complained, but he said he’s being doing this for a long time, and he knows there is nothing they would do about it. This is so wrong in many levels and I think they do this on purpose to scam us. I will not come back to this site again.

This is true about lie with 6 months free after 6-mon subscription is over. And I guess I was lucky that I got another credit card, so the old one wasn't valid - thanks to my luck I wasn't charged for the next 6 months by full price as I see other members were charged.
After 6 months of my subscription was over, my communication stopped and I saw a page with prices to pay and subsriibe. "help"doesn't work - it always has:

We apologize, but we may need to fix your account.
Using Safari? We need you to allow cookies. By default Safari is set up to block all cookies from third parties and we need our cookie to be set. Go to "Preferences" in the Safari browser, and under "Block Cookies" select "Never". This will allow our Match.com cookie and give you access to our Help Section. Not using Safari? Refresh the page you are on. If that doesn't work, click your back button and click "Help/FAQs" at the bottom of the page. Still not working? Unfortunately, this problem is preventing you from being able to access our help section... Please call us at 1-800-92-MATCH [protected]) 8 am to 5 pm central time Monday through Friday. It may be that we have 2 email addresses listed for you, in which case, please let us know which address you would like to use on your account. We apologize for this inconvenience. We will work hard to get this remedied as fast as possible. -- Match.com Customer Care

Match.com is a total rip off. They do fake profiles with fake pics to lure you in. They offer you 6 months free after you pay for the first six months if you do not find a match, that is a down right lie, they do not give you the free six months that you were promised when signing up, and then they charge your credit card another 99.00 for another six months. When you call them they say, "Sorry you didn't qualify for the free six months. I told them I don't want their service any longer and I was not happy with the first six months and certainly do not want to pay for another six months, but they will not refund the money they took from your credit card. They said you used our service for one day into the next six months and now our system cannot refund your money. I'm like are you kidding ME? You are charging me $99.00 for one day? This web site should be shut down and who ever runs it should go to jail for fraud! and for Robbery! This is just so wrong. I would be happy to be included in a class action suit against these clowns.

I had the six-month guarantee and followed their requirements EVERY single month. When it stated I met all of my requirements for the six months, I stopped looking at the status since it said it was complete. I then received my credit card statement and found that I had been charged for another six months, yet I KNOW I met their requirements! I contacted them that very same day, and they state that they "can't tell" if I met my requirements because it is not visible to them after 30 days. (My credit card statement came a little over 1 month after they added the fee - they charged it right after by previous billing.) They informed me that they send a message to the guarantee "status site" (one you would have to know to click on and find the message that you don't know is coming) asking if I have met someone that I have to answer within 7 days. If I don't answer that question, they cancel the guarantee and charge your card. I checked the guarantee status site, which had been available all along, and found out that it was conveniently down. I was appalled. This is definitely dishonest. 1) They should definitely have access to see your actions. If they are legitimate, they should be able to keep that tracking for as long as there is time for someone to dispute a charge they add without the member's permission. When the person gets the bill, they definitely should be able to check the person's status/eligibility, but they deny being able to. 2) they should email you directly, not try to put it in an obscure area for a very limited time-- and truthfully, if you are still actively on Match it is obvious you are still looking at haven't found your "match". It answers their own question. The question that they put in an obscure area is an attempt for them to get out of their guarantee. It is not shown on the guarantee status site prior...it said I met all requirements. 3) they should be honoring their end of the contract. Period. If their status bar had told me I met ALL of my requirements, which it did, there should not be this unethical method to try to not grant their guarantee and charge you for another six months. Talking to the manager and the Resolutions Dept did nothing...they just say the "can't see" if I met my end of the bargain, which is just an excuse to follow through with their guarantee and try to charge you more money...a lot more money because they charge for another six months. When you dispute the charge, they drop your site...so they ensure they do not give you the six months' free that you earned and that drew you to that longer duration of signing up in the first place. This is definitely an unethical way to try to increase their revenue with unauthorized charges.

I signed up for three months, I clicked the boxes where it said do not renew after three months. Well it renewed and I called match and they said the botton was clicked to renew. They do this to you .

Match.com six month guarantee is false advertising and a scam. I was not informed of the criteria. I think a class action suit is in order

I am surprised to see I am not the only one who experienced this same problem. I subscribed for their "6 months guranteed" program which PROMISES the member if he/she has not found the right one, he/she will automatically get another 6 months free membership. Well, it just turned out this promise is nothing more than a catch. My 6 months membership just got terminated without any notification. I called the customer care to see what happened to their "6 months gurantee", they told me that they wouldn't be able to provide that due to my "lack of activities". I told them I have been active by trying different methods of communications such as phone and personal emails etc. they said they need see the "progress" of having at leat 5 new dates every month. Then I told them if I wasn't being active, why would I bother to call them to active my membership instead of just letting go? I even told them that I know they give free membership to some people in order to keep them on this site, my date told me that he just keep getting free monthly
membership because match.com wants to keep him. Not to mention my request is totally legitimate abiding by the contract. I am so upset and disappointed with their fake promise and hostile customer services. Now I am disgusted by this site and wouldn't get on there anyway. It's all about them making money not helping other people as they "PROMISE"!

Email I sent to IAC's (corporation that owns Match) head of Corporate Communications and CEO Frankly I expect no response. However as a public corporation they do need to abide by certain ethical standards of conduct. I am happy to share the email not so much for its content but to say don't waste your time complaining to Match. greg.blatt@iac.com is whom your complaints should go. He is the CEO of IAC and was the CEO of Match until recently.

If I wanted to take the time I could directly contact several people on your Board of Directors having been in the business a long time. I recently had a highly troubling experience with Match CO where I was merely doing as a 30 day experiment to understand the model. I was stalked, violated by a man who left out of his bio that he is bi-sexual. Luckily my good sense prevailed and I am fine. The response I received from Match was unacceptable in every way and I am considering legal action unless I hear back from a senior corporate executive

I totally agree!
Very unethical business practices. They only want you're money, that's their only concern. You are not a concern at all.

If you want to be visible there's only ONE way, by paying the fee, so what's the use of that free registration?... that people exist... everybody knows that! just go out and look! or look in the internet in better places than match.com

It's not difficult to figure out they're a bunch of liars. And I read fully terms of service.

Match.com terminated my account after I expressed wish not to be billed for the next session. Upon complaint they replied that the account was frozen for private reasons which they could not disclose unless I directed a valid subpoena to Match.com, LLC.

I agree! They have a total lack of customer service I used the email option and called in to no avail..in the meantime my membership expired and I never solved the problem (could not get winks) and I never received any credit for the time during my subscription that my page was not functioning.

I've sent mutliple messages, and now match automatically deletes my messages, I know because I setup an response to my email so I could see if they read the messages...no my suspicions were confirmed, they just automatically delte them.