Mate1 Enterprises’s earns a 2.3-star rating from 76 reviews, showing that the majority of users are somewhat dissatisfied with dating experience.
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unauthorised debit from my bank account
mate1 (an online dating service) advertised a £1.95 3 day trial, and if the service user wants to continue with the programe they will authorize direct debit of 39.95 (pounds) payable to mate1. Apart from the initial 1.95 I HAVE NOT AUTHOURIZED ANY FURTHER PAYMENT to mate1. now my bank has informed me that mate1 have lined up a direct debit of 39.95 payable to them on the 26/10/12. I would deem it a great help if this un-authorized withdrawal can be prevented post haste, and if they have already debited my account, my money should be returned. your promt assistance and response will be appreciated. sincerly yours. mr marcus erh-abor.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam site
OK, I am about to finish my month on Mate1. The negative comments continue to be true. Let me say that I signed on to this five years ago, and it was NOT like this. I did meet people. NOW, it is ONLY a den of porn stars, and marriage scams. I found only one person that was where they said they were, and she was in Malaysia. Mere in Ghana, Nigeria or Malaysia but claimed they were in the US, on their profile. If you take one line of their profile and put it into Google, you find that very often that same line is associated with many pics on different sites. I blocked 40 people who directed you to porn sites or were clear romance scams. After canceling, I did spend the last few days to see if I could find a real person. Just anyone, even less than desirable. I could not find more than two in a month, one was in Ghana and the other was in Malaysia. They seem nice, although you never know. Again, five years ago, this was a neat site, now it is just horrible. It should be shut down, it is a scam.
I see now that they do not charge women at all. I watched many of these scammers just change names and show up in my face, again. They should charge a small fee for women if they want to regain a semblance of credibility. When I paid for this, my bank, called me. They wondered if someone had accessed my account. since they are sure this is a scam site. ( That may be related to the overcharging people complain about. I have not had that yet. ) A couple of things, you can tell that they are working girls if the age range they are looking for, is bizarre, for instance it is often 30-90. If they put their email in the profile that is a sign. They do not have to pay, and so, it is not like they are trying to avoid paying by putting their email there. Again, I could not find one person who was in the country, not one. This is just horrible. ( I will remain on here to respond to what are clearly people who troll this in support of this scam site and post the names of the blocked people and other data if necessary. )
I logged off, and the month for which I paid ended, I am not sure if I can post the names of the 40 profiles I blocked. I will try to do so if challenged. Finally, they say that they will ban these people, but they never do so. Not once, each time they kept their names and continued or changed their names. Now, often they would delete the picture they were using.
Before I realized that I should open my own complaint, I did complain under another thread. THIS fellow responded to that thread. You can find what I wrote there by searching my screen name. He totally agreed with me, in less detailed fashion.
11th of Oct, 2012 by got2go46 0 Votes
I totally agree with the opinion that this is a scam site. After only a month on this site, I met over 20 women from Ghana or other places outside of the U.S. Many women tried to say they were citizens of the U.S. but after only a few questions, I could quickly tell they had no clue as to our language or the city they claimed to live in. I would not advise anyone to fall for this scam site.
The change their name all of the time. I watched it happen and documented it. Again, none of these folks were banned in the 30 days I was on the site, AND mate1 only responded to about four or five of my complaints. Again, I am not one to complain easily. However, once I do, I am pretty detailed about it. This is my first complaint on this complaint board.
I found a security system that could care less. This complaint was a further test. When you get a poor outfit like this, they routinely defend themselves when they receive a complaint that MAY affect their future revenue. Even though they could care less about the running of the site.
That is it for me, I have made my complaint. You can talk amongst yourselves.
Logging on right now, I can see several familiar faces with different names. if they charged you for each name or kept you from changing names, then that would not happen. This not rocket science, it is just fraud on the part of mate1.
Looking at the log, the flirts continued even after I had finished my month on this service. That is pretty funny. They just keep on coming. Again, when someone did that, I would follow up. It would happen as often as it is still happening. I found ONLY working girls in following up. To be clear, I just copy pasted the screen names of people who flirted with me in the last four days. My last day on that service was Sept 30.
mimi3737 flirted with you1 day ago
Someone emailed you1 day ago
emmyheart flirted with you1 day ago
sexlardy flirted with you2 days ago
Someone emailed you2 days ago
loveme7996 flirted with you2 days ago
cutie856 flirted with you2 days ago
Jessy199 flirted with you2 days ago
Jessy199 flirted with you2 days ago
Jessy199 flirted with you2 days ago
prettydiva0045 flirted with you2 days ago
sandra4422e flirted with you2 days ago
Haillove37 flirted with you3 days ago
kate15808 flirted with you3 days ago
cynthia0140468 flirted with you3 days ago
Love723884 flirted with you3 days ago
veronicaxxx flirted with you3 days ago
sWeEtlOrEn
sexyroxanne06
rOxAnnE0913017
Nathalie6848
2hot4uxxx
judsssss2327
sexylady808370
eVryLilThi6206 she was particularly persistent, changing her pic and what not.
sweetkiss84388
SweetAngel9654
YourLOVE3072
honestbabe6664
YourLOVE1954
Email FlirtChat
love6479
shy226244
YourLOVE0654
Andrea07271
mee3213
liza321489
jkdnee
homealone1456
sharonj2002
saratulove12
lovingnattt
sherwinboo
truelove9670
fish2012
mee5656
heart321
lonelygirl5225
love3891
kissyte
sweetkaye58962
sweet7728
me68745236
shy33639
mee6681
qwerty026910
cutiegirl256
sab123
hottie8824408
These are the folks that I blocked, Thanks for asking.
lol, you barely responded to my complaints and never blocked anyone, i checked.
A very common ploy is for the girls to ask you to their web cam. So, I would play along to see just what they were up to, and so I could docuement exactly what they were doing. FIrst of all, they ask you about the mate1 video cam upgrade. That is the giveaway, there is no such thing. But I would let them send me the link, so that I could document the process. Most often the link would LOOK just like a mate1 web page and tell you to put in your credit card information. At other times, it would send you to another dating web site.
sorry for a bad edit. In the third line, It said Most were, and somehow turned out Mere. oh well.
Oh yes, when you screen the profiles by putting snippets of them into Google, I did find three that had been men in the past. Net, I documented that you are not even talking to someone of the correct sex at times.
The complaint has been investigated and resolved to the customer’s satisfaction.
I joined mate 1 hoping to find a wife but everyone except 1 asked for money l have given money to women who were having a hard time but all they were doing is scamming for money l was innocent and was dragged so slowly into helping a woman get her inheritance and another woman in a gold
scam l have lost about 180, 000$$$$$$$ and l am now 63, 000$$$$$$ in debt l am telling any man who is on Mate 1 be very careful because in any other site l have been on the women didn't ask for money but Mate 1 all the thief's have come out of there holes to take advantage of descent men who just want to share there life with someone never give women money and don't even give them the time of day these women are heartless and don't give a dam about you all they want is your money l will suffer dearly for my mistake but most of all l hope this message helps anyone who is on Mate 1 to open your eyes and don't make the mistakes that l went through .
Mate1.com charged me $49.95 without my knowledge or permission from an old account I had closed a long time ago.
I have emailed Mate!.com on three different complaints, asking for a cancellation of membershipwith no response from them and they continue to take the fees formembership out of my checking account. I want to cancel aid membership and to be able to get the fees back into my account. Please help me with this problem.
Last nite my brother Micheal Sledge entered his credit card so that I could access the three trial of your service. I recieved conirmation but still can't properly access the service. I would like the three day free trial, but if not take the charge off his card.
This Agency charged me two months of service, without my authorization, charging my credit card, I don, t really know how they got the card number, I am positive I never send them, that information
This annoucement for a mate made in MATE1 could cover a fake person or fake photo, under not too clear organization of persons in Ogorodu -Lagos - Nigeria.
Worth to check in about it. Could hide cheeting goodwill members MATE1
I AM JOJO4026 I WANT OFF OF YOUR MATE1 I WILL BE NOTIFYING MY ATTORNEY IF I AM NOT REMOVED IMMEDIATELY. I AM NOT SEARCHING FOR WOMEN . I MIGHT HAVE PUSHED THE WRONG THING I AM NOT INTERESTED IN WOMEN BELIEVE ME. I DON'T WANT TO HEAR FROM YA'LL AGAIN. I DO NOE WANT ANY E-MAILS FROM MATE1 EVER. GET ME OFF!
i have called them several times to stop my membership. i get put on hold & then after a certainh amount of time passes i am disconnected.
Continue to bill my credit card after cancelled membership, could never get there email service to work
I am being billed $49.95 a month for services I don't want, when I talked to customer service they say I need a password, which I never had, need to stop being billed!
charged me after I cacelled
i tried the 3 day trial with mate1.com not only do they make it hard to cancel but if you call their support number you can only get through the one time then all you get is a message saying that all lines are busy you get to listen to about 2 minutes worth of crap music then nothing i stayed on the line for over an hour and still talked to no one now i have a 49.95 charge on my card this is a B.S. site out to scam what ever money they can get from you and the women have of them havent been online for awhile and the other one that say they are from the u.s.a. arent from here at all .
The complaint has been investigated and resolved to the customer’s satisfaction.
Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our 7-day-a-week toll-free phone support [protected], or [protected] if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
unauthorized cc billing
I accepted a 3-day "free" trial membership from Mate1.com in March. They requested a CC number for "ID" purposes. Without express authorization from me, on Marcg 8, 2012, Mate1 charged $49.95 to my VISA debit card, processed by CCbill.com, which I disputed with my bank. Then, after my bank refunded the transaction price, on June 11 Mate1 AGAIN processed the same transaction my bank cancelled!
Mate1 is treading on very shaky (AND SHADY!) ground. I am considering this latest transaction as fraudulent, and reporting Mate1's fraud to law enforcement through my banking officer.
I did not "decide" to have CCbill.com process my payment. CCbill.com IS THE ONLY PAYMENT OPTION OFFERED. This is just ONE of the Big Lies that Mate1.com is telling. I notified Mate1.com Customer Service of my cancellation through its website. The requirement to have CCbill.com cancel the credit card processing is rightfully Mate1's - NOT MINE! (Does Walmart require you to go to a credit card center to issue a store refund? Of course not!)
This doesn't even begin to address the issue of all the young ladies who patrol the site, asking guys to ""register" (i.e. upgrade from trial to full paid membership) for the purpose of "VIEWING MY NAUGHTY PHOTOS!". I have several emails of this scam stored in my inbox, and plan to release these on this and other sites so that THE WHOLE WORLD WILL KNOW HOW MATE1.COM CONDUCTS ITS BUSINESS with unsuspecting male victims.
This is Mate1 Customer Support. When you decide to have CCBill.com process your online billing for our site, it means you are paying directly with them through your checking account. Your charges are then connected to CCBill.com, & you should then contact them directly with any cancellation requests or payment issues. It should be noted that when clients contact us requesting a cancellation with CCbill.com, we can contact them on your behalf & have your request processed. Please also note that if you do not see Mate1.com next to any charges, then this means we have never billed you anything, & you must contact the company who did. We apologize for not being able to help you with this, & we hope that CCBill.com gives you the support you request from them.
taken money not authorized
I asked for a three day trial and then cancelled but they went a head and charged to my credit card for full membership after I cancelled. I've tried to e-mail them, but it comes back, tried writting, no response, tried to call, they say thier closed. I don't know whatelse to do but called my credit card company and tell them and the BBB. I want my money back and the problem they created fixed.
I find this quite interesting, do to the fact that I tried for 6 days to get as hold of them, and finally today I was talking with someone that told me that they had been having a lot of trouble with the phone lines, and that was why I couldn't get them. She did finally say, they would give the money bac, that it would take about 5-7 days, but at least they were willing to finally work with me. But I must say that they were not up and runnning at all on Friday, Saturday or Sunday, plus Monday. I'm just glad that they will fix the problem now.
i have a chatge of 9.99 on my account that i have not authorised. I have cancelled my card which is an incoveniaent to me because that was my christmas money. I am on a fixed income. so give me back my money.
I was also on the 1.95 three day trial, and then cancelled after 1 day. They still billed me for the month of December. I tried calling and got nothing. How do I get my money back? This is a ripoff if I ever saw one, and the guy I met on here also tried to bilk me out of money. What a waste of internet time. Someone needs to crack this site wide open. They are nothing but thieves!
We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support([protected], or [protected] if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours.Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
stay away from this site like the plague
Like many so called dating sites, this is just another scam where they are looking only for money. I joined for free in July and almost immediately received notification of the many women who were interested in me based on my profile. Of course in order to contact them or receive their messages, I would have to upgrade which of course costs money. The comedy of it all is that since I joined, 172 women have sent me emails, but only one individual has viewed my profile. In addition, most of them do not even come close to what I'm looking for (simple things like age and distance from where I live). Fortunately, I never upgraded or spent any money (having been burned on other sites), but get a chuckle on the almost daily notifications of who's interested in me. Stay away from this site like the plague.
We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support [protected], or [protected] if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
not free
The site allows you to create a "free" profile but does not let you do anything else without paying.
Hi JoshT79
Creating an account with us is indeed free. As a free guest member of Mate1, you are able to create and edit your personal profile as you wish, including adding photos and a voice message. You are also able to browse among the millions of other members, and send free flirts (short, one-click messages) to other members with one click of the mouse.
As a full member, you can enjoy unlimited communication with other members of your choice. This means that you are able to use our live chat feature, send and receive email, listen to voice recordings, see who has viewed your profile, and view all photos in a member's gallery - all of which can be done as often as you desire.
As you can see there are benefits to being both types of member - however, in order to communicate with our other members and to use the site's full features, you must become a full member of Mate1. We occasionally offer a 3-day trial membership which we hope you will consider taking advantage of.
Please note that there is a limit of one 3-day trial per member - if you took advantage of a 3-day trial in the past, you can only renew your membership as a full monthly subscriber.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
Josh, I don't know how old you are, but you should learn by now, "Nothing's Free". When it says 'free", avoid it.
scammer/hacker alert
While on MATE1 dating site, I communicate with this man for 2 1/2months
he repeadly ask me for money here their e-mail patrick_papka, patrickpa022
(P. Alex.) lastorder18 all at yahoo. On my webcam I saw i cacausion male appro.58, one black male appro. 20 year old. Watch out for those 2.
Hi estelle - we thank you for bringing this matter to our attention. We try our best to prevent and eliminate fraud from appearing on our Site, and are constantly removing Profiles of Members engaging in any prohibited conduct, however, we are unable to identify all potential fraud in advance.
Notwithstanding the foregoing, we want to reassure you that we are constantly devising methods to prevent and limit this type of activity.
Please note that we offer a link at the bottom of each Site page entitled "Fraud Protection". This link provides warning to our Members about various types of online scams. We also provide several ways for our Members to report people who are violating our Terms and Conditions. The "Report a Problem" link beside every user's nickname can be used for this purpose, or you can email us at abuse@mate1.com. Once the report or email is received by us, a trained agent will investigate the matter and if the Member in question is found to be in violation of our Terms and Conditions, his/her Profile will be removed and his/her Membership terminated.
We apologize for any inconvenience that this might have caused, and thank you for your assistance in helping us to keep Mate1® a safe place. Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
scam
I had my profile on mate1.com and another member from mate1 started contacting me from mate1. We have communicated now by e-mail, yahoo messanger, and by telephone. She said that her name was Lia Laura Lewis from Elgin, Il, she said that her dad worked for Julius Berger Construction Company in Nigeria. She said that he died in an auto accident there. She went there about 1 and a half years ago to claim her dads property and inheritance and gold from there. She said that she was going to marry me and come to Arkansas to be with me. I have sent her $3501 thru Western Union money transfers to Ilesa zip code 23401 state Osun Nigeria, for medical tests, plane fare, food, motel bills, travel agent fees and other things. She even told me that the government there wanted to charge her $1200 to sign her passport and $1700 to stamp her passport. I beleived her and I even contacted the Consulate at the US Embassy at Lagos for help, and other agencies for help. The US embassy at Lagos said that they would help her. She told me that she went there with her travel agent and the Embassy signed and stamped her documents for free. I even contacted the airlines that she was going to fly here on KLM airlines and they told me that the medical tests, and charges for stamping and signing her documents were fraud, that no medical tests were required and it is free to sign and stamp her documents. They gave me the Consulate's email address and phone number in Lagos and they said the US Embassy would help her to leave Nigeria for free. She had her flight booked and was going to fly here on 06-05-10 then she said that the wouldn't let her on her flight because she had no credit card for flight insurance that she said that Nigeria required her to have before leaving the country. I told her that this was Bull ### that there was no such thing making you have flight insurance and a credit card for the insurance. I then finally got the Consulate at the US Embassy at Lagos and the US passport and visa department to tell me that Lia Laura Lewis was a fraud and that she didn't have a passport or visa. Also I found out about the dating scammers website delphifaq.com you do a search under Lia19, Lia19.com, Lia Lewis, or Monica Akorful, and there are hundreds of Lia photos and scams, and nick names that are listed under these names and photos. Lia Laura Lewis [protected]@yahoo.com is the one that scammed me out of the $3501, she sent me numerous photos, drivers license, dads will, and pictures of vechiles, houses, and properties. Another person named Monica Akorful sent me a lot of the same pictures, [protected]@yahoo.com. They might be working together. Also I think Mate1 is working with the scammers also because a lot of the people that are members from Mate1 are listed on the delphifaq.com website also and have contacted me also. Lia Laura Lewis has been calling me from phone #+[protected], she told me last sunday that someone was going to kill me and her.
i have been sending money to this Sandra yemi and kim that she claim she is her friend. she know how to tell lies and she contacted me with one name FARIDA WAZIRI that she was arrested and i also said her money but i later found out that it is the same person that told me she is SANDRA IS YEMI AND KIM and using Lia19 a porn model to chat with but when i report this to police they said i will never see her or get my money back and warn me never to send money to NIGERIA AGAIN BECAUSE SANDRA AND KIM/YEMI IS A REALLY THEIF SHE ALSO PRETEND AS KIM WHILE KIM IS A THEIF TOO. i later went to nigeria to confirm this but later knows to me she was not arrest but she act like a KIM to collect money from me.
taken money out of my credit card without authorization
I DID SIGN UP FOR A THREE DAY TRIAL ...THATS WAS IT ...THEN THEY TOOK 49 DOLLARS OUT OF MY ACCOUNT WITHOUT AUTHORIZATION...I CALLED TO SPEAK WITH A SUPERVISOR THEY WOULD NOT LET ME SPEAK TO AN SUPERVISOR ...I SPOKE WITH A JULIE AND A ERICA...I AM GOING TO A BETTER BUEAU BUNSINESS TO REPORT A SCAM GOING ON WITH MATE 1 .COM ...IF MY MONEY IS NOT PUT BACK ON MY CARD ...I CANCELLED ON RENEWED ON AUG 19 THEN CANCELLED ON THE 23 ALL I WANT IS MY REFUND BACK ...I WILL BE FILING A CLAIM AGAINST MATE 1 .COM IF I DONT HEAR FROM SOME ONE IN SEVEN TO TEN DAYS ...MY NUMBER IS .[protected] JOHNNY E JONES ...I WILL BE WAITING FOR A RESPONSE...THANK YOU
I sign for the three day trial period but then on the third day cancelled it because I couldn't get into the e-mail or anything else. But you went a head and charged top myt credit card anyways. I've tried to e-mail (which keeps coming back to me) tried to call (your voice mail said closed) and WROTE YOU, what more can I do? Stop takeing from my credit card and put back the $49.95, that you shouldn't have took in the first place. I'm going to notify my credit card company and BBB. If this problem isn't taken care of right away.
I didnt even sign up for the 3 day trial and they still got ahold of my card #.I would like to no how that happened! I am definetly filling with BBB.I am so angry I had checks bounce because of this.I would really appreciate every one who experienced problems with them to file a complaint.companys like this need to be stopped.I am a single mom who lives penny to penny and this has set me back so far I dont know how I am ever going to get out of the mess I am in right now because of them.Thank you to everyone who files a complaint!
keep charging for something I do not use
I notified the company that I did not use this account. I already have an account with this company using [protected]@att.net and the fee is taken out of my account [First National Bank, Henryetta, Ok] I have another Email address [protected]@att.net and it become connected with Mate1. It could have very well been my fault. I contacted Mate1 and was told that no tranactions were used for the month I called they would refund that fee. Mate1 keeps taking money out for that email address and no mrefund was received. The fee is taken out of another account I use [American Exschange Bank, Henryetta, Ok] I would appreciated it if you would correct this and send refund or credit to the right account. thank you for your time. Robert Pannell, P.O. Box 627, Henryetta, Ok 74437, [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
money dating scam orphanage involved
This is a lady who says she is in Melbourne on her profile at Mate1 dating site. Once you make contact with her she informs you that she is in Nigera as her late parents died and left her a orphanage named LUCOZ ORPHANAGE HOME which comes at a later date the name as illistrated below the property valueall this person wants is money to feed the kids at the orphanage and to pay taxes and anything that you want to lisern to having been scamed before I knew the signs and how to avoid them. Western Union is the way they want the money and as soon asd you tell them u can buy tickets for them to come here they go on about trust and love this girl needs to be watched out for her name she goes under is Michelle Lucoz and her yahoo addy is Mentho [protected]@yahoo.com also she has a facebook account which is getting put where it can and links to this site also her facebook name is Michelle Lucoz look I can show and provide all writings between us And more details into the events that did happen and how i avoided the scam without losing a cent more will follow on this as if you google Lucoz orpanage home you end up at another site for scams as this has been done before different pics and name but same take a look at http://69.64.63.154/faq/scams/f987.shtml?p=231 take care and beware
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow! All of the above comments are true. She is a scam and sent me different picks then above a very attractive blonde. Orphanage came into play but location was Nigeria in our conversation. But started asking hard questions and honest questions and she bailed.
Where these scam artist get these picks I would love to know identity theft big time. Surely not her at all. The reason is its the language in her messages on Mate 1 involved does not fit the the profile at ALL! Ladies and Gentlemen BEWARE scam all the way!
I think i'm in contact with someone similar. Different picture of another person. Her mum has had surgery and needs help with medication, life and death situation. Also in Nigeria and her name supposedly Michelle as well. michellegeorge74@hotmail.com. The name Michelle caught my attention. Claims to lived in Port Adelaide, but reluctant to give you any information about herself. The dialogue and spelling differs in emails like there is two or more people writing to you. A number of questions have been repeated throughout the number of emails, and have had one signed under a different name.
can not login
I can not login after money was taken from my debit card. You`se send me email but I still can not get IN. NOW I ASK YOU TO CANCEL MY ACCOUNT & WIPE IT CLEAN. I wish to no longer to do business with mate1.com from this date forward August 14, 2010. THANK YOU
Mate1.com I have not received your answer to my complaint I filed on August 19 2010. I hate to put a hold on my financial account just because someone will not give a simple answer by phone. I am on a fixed income & it will diminish if this small problem is not resolved. As I have stated my phone number is on file so please call me. Time is 3:12pm. THANK YOU.
On August 14 2010 I requested for membership to be canceled. On August 16 2010 money was taken from my account for the next cycle after I was told my account was closed out. I would like the money put back OR flag your records showing that I am no longer a member & DO NOT BILL FOR NEXT CYCLE, If the latter is to be done, PLEASE show me my e-mail address & password because I still can NOT log-in. My e-mail address I put in is correct & the only 0ne I have. Call me at my phone number you have on file. THANK YOU..
The website is a scam, I was sent messages and replied to them. All I got in response was what is seemingly an automated response. Something on the lines of "hello, what are you doing this weekend" (not exact words, please keep in mind) I responded with an actual message, my response back was "what are you doing this weekend". However I did meet one Russian girl, we exchanged actual messages, about a week of exchanging we began to send emails to each other off the site. After about three weeks of chatting we were suppose to meet, when it came to the day we had to meet, she had to leave for Russia. It all had something to do with her family needing money etc... (you know the rest) Upon canceling MAte 1 I had nothing but difficulties, luckily my credit card had expired. Best way to cancel the membership is to just call your own credit card or bank.
fraudulent billing after cancellation
Having earlier cancelled my subscription in July 2010 with a note not to contact me with sales again, I was surprised to see them still emailing me about possible matches with my bank detail still held by them and bothering me severally to reactivivate again in August. I consider this as rougue trading and unlawful. I also see their action as an intentional and fraudly use of one's bank detail given to them initially when joining the site, which by law they are required to delete promptly after cancellation.
However, while checking my mails about 4 days ago I mistakingly pressed their "activate button" but never used any of their services still having realised my error immediately. This can be verified! Their action by still emailling me and urging me to reactivate after cancellation and after making my intention known that I never want to have anything to do with them again was very dodgy and questionable. I hope they did not take any money from my account as subsciption again this month (August). I demand again now that my name, email address and my bank account details are removed from their file immediately. They can not force sales on people in a modern and lawful society.
Thank you.
Akeem
Email: [protected]@hotmail.co.uk
Password: dad1001
money scam
This girl named Mary says in Perth on profile but then when you call in Kulua lumpa and needs money to come see you fornflights etc and wants it her way good talker but havin been scamed before i say no i pay for tickets as my agent in australia has control on changes and cancelations so i couldnt be scammed well she, s still there at mate1 and on Yahoo chat doing this to others Les proof of all conversations and emails available on request watch this girl named MARY
See photos atached the worst part is the use of children to make you feel sorry all photos to do with us she what come here unless i give money but has 50kgs gems work the rest out for yourselves
The complaint has been investigated and resolved to the customer’s satisfaction.
charged after cancellation
I subscribed for the temporary three day trial period. This was to cost only three dollars. In small print in back pages there is documentation that the subscription is renewed automatically. I took pains to check a box to indicate I did not want this done. But Mate1 ignored this and charged me a whopping fifty bucks for my first month's renewal. Unbelievable. I see many others have gone through similar experiences with Mate1.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is so typical of this site and many other similar sites. In the small print they hide that it is a recurring charge and/or that there will be additional charges.
It is my contention as a scammer investigator that these sites should be forced to notify you in large print on the sign up page that the charges will be ongoing and in fact I believe that if they were ethical they would not require ongoing charges at all but set up that you must approve on a month by month basis before charging the card.
The problem with this site specifically and this category of sites in general is that even when you cancel they continue to charge for months. I believe that this is standard practice to enhance their bottom lines.
I personally had to file suit against one site to force them to stop charging my account because they threatened to file credit card fraud charges against me for calling my bank and demanding that they not pay the charge resulting in a charge back for the website. I even had a cancellation number and they still refused to cooperate.
fraud
Mate1.com is a total fraud! They run banner ads claiming they are giving away FREE memberships for men, but all they do is allow you to set up a profile. You CANNOT RECEIVE, WRITE, OR SEND messages, you cannot accept instant messages, as a matter of fact, you cannot do ANYTHING AT ALL on their web site except set up a profile.
What good is a profile when nobody can communicate with you, NOT EVEN PAYING MEMBERS. Most so called "Free" memberships to sites at least allow paying members to contact you and you would be allowed to at least send a flirt to show interest. NOT MATE1, their so-called "Free" membership is NOT a membership at all. They do NOT want anyone to actually have communication until you cough up BIG BUCKS!
They charge $49.95 a MONTH, and they are NOT worth it according to people who I know who have been on there, they have a relatively small number of members because their prices are so ridiculously high. Who in their right mind would pay $49.95 a month for a lame dating site membership?
i have been trying this site out, &cannot get in to my acct, i can't get into nothing, so i would like to cancel the whole thing, i don't like it .name is loislittle8@verizon.net, nickname tiger5441 please let me noif it has been cancel, right away
We're sorry to hear about any disagreements or issues with our services. Mate1.com is committed to finding a solution for its members and offers some of the best Customer Support available in the online dating industry, including 7-day-a-week toll-free phone support [protected], or [protected] if you are outside North America), round-the-clock email support – support@mate1.com, as well as a live chat support feature available during normal business hours. Many similar sites offer only limited support options, some lacking even a phone number to get in touch with their staff. We’re even open for most holidays, and we post specific holiday hours directly on our Contact Us page when we’re not.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login
can't login in
I'll be on mate1 when the screen freezes, a pop up comes up and says my popgaurd is interfering, so I log off check my pop up gaurd it isn't even on, then I go back too mate1 and I can't log on, or even get into it. I find this annoying since I'm paying too use this site. Why is this happening?
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very disappointed with this $49.95 month web-site. There are too many women on a gay/male site looking for the 'right' man! They are mostly from
Canada - like that country, but don't do this to U.S. citizens. My profile matches are the same, over and over. From California, Washington state, Ontario,
British Columbia, Vancouver, Idaho, deep south Ohio, etc., etc. I live in mid-state Michigan. I have tried over and over again to correct my search area, but
nothing works. I keep getting 200mi. and no ethnicity - b.s.. I e-mailed your company 2 days ago, 10/19/10, and asked about 'hotlist or hotlisted' - what
does it really mean. No one has contacted me back yet. I will have to cancel my subscription with you people, and good luck to me trying to do this - you
have too much of my information!
fake profiles and emails
I think the entire site is in one way or another a scam with fake profiles. I get the notices only to discover the profile is an ambassador working for the site, or some fake chat member - scam artist asking for money. Many different profiles and many different states all with different pictures HOWEVER; the verbiage is IDENTICAL. Skirt around every question and if you ask anything legitimate, the profile just disappears!
BUYER BEWARE - Google this site before joining!
The complaint has been investigated and resolved to the customer’s satisfaction.
THAT IS SO TRUE I GOT HURT RALLY BAD ON THIS SIGHT PLUS I ALSO GOT SCAM OUT OF 500.00...Mate1.com IA A RIPPING PEOPLES FEELINGS TOYIN WITH FEELINS
Georgia Mason, same kind of result from me. False names/pictures/locations; scammers galore, asking for money or the famous "hit me up" on Google line. A total scamm altogether. These people shouild be ashamed of toying with other peoples feelings. Many of us who subsacribe have legitimate backgrounds, take the time to respond - - ususally quite elaborately, are serious and honest about our feelings, only to be let down by opportunists. This is a cruel game some people pay; if Mate1 and any other dating service expects to stay in business, they absolutely need to be checking the information of all who "subscribe" to insure they are legitimate. I would dare say that the percentage of scammers far exceeds the number of legitimate members!ers,
having trouble cancelling my account
I'mtrying to cancel my account the fees are to damn high they said I could have a trial membership for only acouple of dollars now they are going to charge 49.95 per month there was no mention of this action at the startof trial memmbership which is not working for me anyway. Thanks Steve at [protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I never signed up for this site at all and when I tried to log in and cancel it Said that my email is not present in their database. I sent them another email to explain this to them and once again a automated email...I am going to file a fraud complaint to my bank.
they wont let me my mums e.mail address of mate1 i want out know or press charges
yes please my 3 day try finish and a want to leave the site for now please no charge money to my credit card thanks.
i would like only the 3 day try with this site cancel just after the time is up. no more.
I asked for a 3 day trial. I suppose I had this, I did not see any difference or benifits. Since then I have been charged £39.95 a ninth with no explanation why. I think I am due for a £79.90 refund and an explanation of the benifits of membership, Hugh Tottenham
I asked for a 3 day trial, now I am being charged £39.95 every month and yet I have seen no benefits. I think I am due for a $79, 90 refund and aan xplanation of what benefits membership would giv. hugh tottenham
i am complaint that many people on mate 1 are not telling the truce where they are really from and most of them are from out side of the u.s. and i have cancel mate 1 on june 23 and my conformation number is [protected] and that was giving to me from one of your agent still charging on my debit card from republic bank i belong to, i want my money back please thank you
hi, i am martin francis jones, my adress is 12801 willoughby la hudson florida 34667 .my phone number is 1=[protected]. i have cancel mate1 in june 2010 and my conformatoin number is11438433 and why are you still charging me 49.95 since july and till now and i have cancel mate one on the three day free trail, and i want my money back which have you been taking it out for no reason for it thank you
i am leaving for 5 months, please do not debit my account any more for the monthly payment please cancel my mate l, at the date due this month, i do not want to renew for now, claude 868, i will call you when i will be back in florida, thank you, claude 868
the law should be changed if in for three days they should not charge for that time in theirs should not deduct monies from accounts until that person male or female agrees to it or not
clive jones
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About Mate1 Enterprises
Overview of Mate1 Enterprises complaint handling
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Mate1 Enterprises Contacts
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Mate1 Enterprises phone numbers+1 (888) 688-4760+1 (888) 688-4760Click up if you have successfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number 0 0 users reported that they have successfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number Click down if you have unsuccessfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number 0 0 users reported that they have UNsuccessfully reached Mate1 Enterprises by calling +1 (888) 688-4760 phone number
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Mate1 Enterprises emailssocial@mate1inc.com100%Confidence score: 100%Support
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Mate1 Enterprises address334 Cornelia St., № 354 United States, Plattsburgh, New York, 12901, United States
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Mate1 Enterprises social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
When you sign up for Mate1's 3-Day Trial, it states in four separate places throughout the purchase process that you must cancel before the trial ends, or you begin the monthly subscription. This is outlined in the first clause of the Terms and Conditions, which you must agree to in order to sign up.
Cancellation can be done online quickly when you are in the "My Settings" portion of your profile - simply click on "Account Settings", then click Subscription Status (you will be prompted to verify your password for security reasons) and then follow the prompted steps to cancel. Alternatively you can always call our toll-free phone support [protected], or [protected] if you are outside North America), or use our round-the-clock email support from our help page - http://www.mate1.com/nw/faq - as well as a live chat support feature available during normal business hours to cancel your subscription. After doing so your membership will be terminated at the end of the current billing cycle and you will not be re-billed again. You may re-activate your membership at any time.
Please get in touch with our Customer Support team regarding any issues you are experiencing, or any technical difficulties you have encountered and we'll be happy to try and resolve them with you. That's what we're here for!
For your convenience, here is a direct link to our site’s Help/Contact Us page, which contains most of our contact options.
http://www.mate1.com/nw/faq
For additional options, please access our Help/Contact Us page from within your account itself after logging in, which you can do from this link:
http://www.mate1.com/nw/login