Maurices
Reviews and Complaints

Good morning,

I wanted to send in a review about one of my favorite tops I purchased at Maurice's last December. It's referred to as the "24/7 Striped Tee with Colored Yoke and Lace Sleeve Inlay" (see this link for photo: https://www.maurices.com/product/the-24-7-striped-tee-with-colored-yoke-and-lace-sleeve-inlay/23201)

I used to wear this shirt all the time and took great care when washing so as to not damage the top. However, the lace hasn't even lasted 6months and has begun to shred (see attached photo below). This is rare for me to see a product from Maurice's last for such a short time and it is especially upsetting since I used to receive so many compliments on it.

I hope the top continues to be produced with this review in mind. I'd love to purchase another one however I hope the lace would last longer.

Thank you for your time!

I called the telephone number the "chat" person gave me to place an order. I did not get a confirmation email. So I called the number again. I was told there was not an order for me. My credit card was charged $23.98 and it listed maurices.com as the source...

I am fighting this charge with my back. Maurices did nothing to help me. I will never shop there again. I even tried to warn them about this and they just wrote me off.

Walked into east colorado springs store and wasn't greeted. Then when I wanted to ask for a different size, I was ignored. Two young customer service women looked me in eyes and didn't say a word, then continued what they were doing. The store was not busy. If I hadn't been in a maurices before and had great customer service, I would think this was normal behavior. Didn't buy what I had in my hands, and I will go somewhere else. Not shopping at the location on powers again.

I had a return to make on a pair of shoes. The employee working didn't greet me. Also while talking to her on the phone beforw arriving at the store she told me she could refund my card back even though I didn't have the receipt. However when I get to the store she proceeds to rudely tell me that in going to get a gift card and "that's how it is". Completely disappointed with my visit today and the service I received.

I was in Maurices in Chillicothe Ohio today 05/28/2018, there was a manager by the name of Kami Hice. She had awful customer service and we could over hear her talking bad about other customers! She followed us around like we were going to steal something, followed me to the dressing rooms and waited until I come out with the clothes I selected and ended up confronting me asking me to look in my purse like I stole something! I let her look in my purse there was nothing in my purse and she tried to say she thought I was someone else and that is why she asked to look in my purse! She was still following my sister and I around ever after I showed her my purse! I had 300$ to spend but ended up leaving without buying anything because she made so so upset and uncomfortable! I have been a loyal customer to Maurices for over 10 years and because of my experience today and the way my sister and I were treated by her I'll never shop there again and I am canceling my Maurices credit card!

My computer froze up and I accidentally placed two identical PayPal orders 3 minutes apart except 1 of the orders was going to my previous address. I immediately emailed Maurice's alerting them of the mistake and asking them to cancel the extra order to the previous address. After hours of not hearing back from them I went onto the live chat and the guy told me there was not anything that could be done. I was going to be charged double, and when the two orders arrive I would have to return one. When I told him one was going to the wrong address he said I would have to go get it at the incorrect address or call ups after it shipped and changed the address... really? There isn't anything you can do? Nope. Omg that is the worst service ever! I will never purchase anything from Maurices again! Candice plowman

I walked into Mauries in Mtn Home Ark. Last Monday about 2 or 2:30. I needed some jeans so badly and I usually go in and someone greets me and ask if I need any help. Well that day I walk in and it sounded like you might could of heard their music clear down town, I know I am not young but I like a little rock, just not so loud you can't even think and the 2 girls that was in there didn't even say, Boo. I love Maurices, but if they are not going to have them folded on the wall to pick out your size and style then forget it, especially when the music is so darn loud!🙉🙉🙉🙉🙉

Hello, my name is Sara Daniel. My daughter works for Maurices in Victoria, Texas. She is a full time student at the community college and she turned in her class schedule 2 times to her manager. in spite of this, they continue to schedule her at the exact same time as classes. Tonight, this was her "manager", Brooke's, response. This is completely unacceptable, and I hope something is done quickly to remedy this.

"No absolutely not school is never an excuse to not be able to be accountable for your shifts. You knew what you were getting into decided to balance work and school. This is something I have very little compassion for because I have continue to balance work, school, and being a single mom. It takes some sleepless night but if you want a degree bad enough while still being and adult and proving for my son I'll do whatever it takes. sorry if I'm coming on strong but it really just comes down to times management."

Are you serious? This is what Maurices has chosen and allowed to be in a position of leadership? I have instructed my daughter to keep every single one of their correspondences. If something isn't done, I will take this further. I understand my daughter is legally an adult but this is something I felt the need to step in on. I, too, will do what ever needs to be done to protect and provide for my children.

Sincerely,

Sara Daniel
[protected]
[protected]@yahoo.com

I ordered 5 items making my order beneficial when ordering from Canada . You removed one item that you didn't have in stock and shipped the order the same day without giving me time or option to replace it . You removed the money from my account the same day I placed the order . Within five minutes you had your money . Then you never adjusted the amount or refunded the amount for the missing item . The duty on the order missing the item are higher And also the taxes . I called to get an explanation . A manger named Courtney was more than unprofessional with me . She said she cannot look at the billing and know nothing about transactions. I offered to screen shot the billing and send it to her and she declined . She offered me no other source to turn to for explanation . I then went online to talk to a representative and asked for another contact other that Courtney . Courtney jumped on the chat thread and started responding to em after I said I wished no longer to deal with her . I have since been in contact with Maurice's head office and have sent the chat thread to them . I have never seen sick unprofessiknalism in your stores and I will never use you services again . Every customer deserves to be treated with respect . The reason you all have jobs is because of your customers. Maybe this is why there seem be very few Maurice stores ?

here's my sad story:
1) I ordered jeans that were on their big deal sale.
2) Paid as usual
3) 2 weeks later I got nothing and called them to figure the things out
4) I was said that the jeans were on back order and they didn't know when exactly they would be available again.
5) Two days later I got a notification stating that my order was canceled all of a sudden even though I never requested that!
6) Called them to remind of a refund. They said yes, we know, but didn't do anything.
7) It's been one week and there's no sign of anything at all: customer service, money, and information. Yes, I am aware that money isn't usually reimbursed fast, but I would like to be notified of everything. Unfortunately, it's impossible.

I went to the maurice's in lockport, ny and the so called assistant manager was completely rude. My cousin and I were looking at some clothes right after we had gone shopping. The [censor] (Manager) was glaring us down not greeting us as they usually do. She had an attitude when we asked to get a fitting room and never asked us if we needed any help. Now usually they are super accommodating... Not this one. I have shopped here for years and have never had a problem. She was definitely new and i'm surprised they would hire someone like her. Never shopping there again!

I gave them two shots and each time was terrible.
All because of a couple of items I couldn't find anywhere but their website.
Anyway, the first order took 6 weeks to arrive. The quality was nothing special.
But the second time was beyond appalling. It actually never arrived. Not to mention that I ordered it 3 months ago
The customer service is terrible, helpless and hopeless. I will never buy anything from them.

I have been a customer of Maurices for many years and I have to say, the company is so cheap. I have asked time and time again why I am not getting the coupons as a Maurices CC customer. I am also military and have submitted that information before so I can get the discount and I am unable to use it and I have to call in? The woman I have been chatting with, Umani, has been the most unhelpful person. She takes at least 5 minutes to get back to me and is unable to help me at all. I like your clothing but I can go anywhere else and get coupons to use. I am a single mom and I'm trying to get my kids clothes for school and can't afford to pay full price. My kids love your clothes but if I am never able to get coupons, I will be unable to shop here anymore. I just wanted someone to know how unhappy I am with the customer service I have received.

I originally found a shirt I wanted in store but found it wasn't carried in my size. When ordering the product through a sales representative in store she stated that it would arrive in 5 buisness days in time for my daughters graduation. I was intending on recieving the shirt on a friday, the graduation being on a sunday but it didn't arrive until tuesday. Therefor I was unable to wear the designated outfit in which I purchased from the store.

My wife and I went to the store in Grand Rapids, Center Point on 4/26/17 at 3:45 PM. We had been to the store in Kalamazoo the day before and they didn't have my wife's size but called the GR store. The store called GR and told us they had her size. During this time a woman want to use the restroom and they let her .
When we went to the GR store I had just had a shot in my knee, when we just got into the store I got a strong urge to pee. I am 71 and handicapped.We talked to Virginia at the store who told us that no matter what no one use the bathroom. I explained to her why I needed to use the bathroom but she would not change her mind.
We did not purchase anything and left the store. I need to know if this is your policy on handicap people if they need to use the restroom.

Thank you

Susan Reilly
[protected]@gmail.com

I don't know where my order is and the worst part is that no one from Maurices is able to help me. I made an online order and paid for a home delivery.
I received a message from Maurices support that my order was successfully delivered but I did not receive anything. Their rep said that order was delivered to my home address and he was surprised to hear that I did not get anything. Maurices rep said he'll try to find what was going on and later he told me that my order was probably delivered to the wrong address! They said "probably" so they were not even sure what actually happened. They also said that refund was not possible because status of my order was "delivered". These people gave me nothing but trouble and because of their poor service I lost my money. Be careful!

These people are extremely rude and impolite! Recently went to Maurices with a friend of mine and wanted to buy a dress.
My friend also found something she really liked and asked me to buy that for her using my Maurices member card and I said sure.
One of the Maurices employees heard that and came to us saying that I cannot give the card to someone else. I said I'll buy both dresses myself but she claimed that was against their rules. What rules? Why can't I use my card and buy two dresses? Why do you people even care what will I do with the dresses after I buy them?
So that day we left the store without buying anything. These people from Maurices are super nasty.

I ordered from Maurices online store and did not receive my stuff! I was supposed to get it weeks ago and still nothing. I checked the tracking system and it said that my ordered was already delivered. Then I contacted Maurices customer service and they said that it was not their problem and claimed that my order really was delivered a long time ago. I asked them to check my cadres and they refused! I bet they sent it to the wrong place, or maybe they are just liars and never even shipped anything!

Don't buy anything from Maurices. I worked there for a couple of months and left the job because the store manager was an absolutely terrible person. But that's not the point. I want to tell everyone that these guys sell used clothing! When someone returns clothes, the store manager takes them home to wash them and then he brings them back and sells them as new! When clothing is damaged the manager tries to hide everything! Please stay away from this place and shop elsewhere.

My friend ordered dress from the website www.maurices.com. She got it and told that it was the best dress ever. I registered on this website and wanted to buy some clothes, like dress and skirt, from them, but they charged me twice and didn’t provide info and order. I sent emails and messages through the website, but nothing. No response, no order and no money. Total scam. So be careful if you use this website or leave comments if you have horrible experience with this seller.