Mazda
Reviews and Complaints

---------- Original Message ----------

From: EileenSullivan DONADIO

To: "[protected]@inmoment.com"

Date: 06/06/2023 12:28 PM EDT

Subject: Survey Frequency & Follow Up Info

Please direct this email to Terry Phillips

Sr. Director, Automotive Research Group

My 2022 Mazda 3 (purchased in November) needs a scratch repair and since December I have been informed that the Service Department for Hamden (CT) Mazda does not have the color in stock and the Service Dept. does not have information when the color will be available.  This has been verified to me in writing by both individuals. This happened in December 2022 and it is now June 2023 and nothing has changed concerning stocking the color (which is Platinum Quartz Mettalic).  My local salesperson, and Marketing representative for Mazda, have been sympathetic to my plight but cannot offer a date the color will be available from the manufacturer.  I find it somewhat incredulous that someone in Mazda Headquarters in charge of Service Departments and/or Marketing is allowing this to continue to happen without defining a timeline from the manufacturer.  How is Mazda still selling cars offering this color?

My last contact on this issue was June 2 and 3 wherein the salesperson would investigate the use of an "aftermarket" purchase to match the Platinum Quartz Metallic color needed to repair the scratch.

I am trying to be patient with this problem and I am hoping action to resolve it will be soon.

I purchased a New 2019 Mazda CX5 from the Tim Dahle Southtowne Dealership in Sandy Utah, November 21, 2019. I have had all my service done at this dealership. My Mazda is currently over the 3 Year Warranty period yet has just 28000 miles on it. My complaint is that a service bulletin was issued on this model for a possible problem with the belt tensioner leaking in November of 2019, and was never brought to my attention at any of the service appointments over the past 4 years, or i would have recommended changed it to avoid issues after my car was out of the warranty period. This being said, it was just brought to my attention as a critical repair fir $645. As you can imagine after researching the bulletin to find this has been a known problem, I would thought the dealership would have brought it to my attention before now.

The current Mazda CX5 I own is my 5th Mazda purchase, I have had very good luck with all the Mazda's i have owned and is why I have stayed with Mazda. Until this issue I have been pleased with my service and trusted the dealership to take care of me.

I appreciate any resolution that could be offered in my situation, I have been a Mazda customer for many years, and have been pleased with your products.

Thank you,

Vicky Donio

[protected]

[protected]@gmail.com

I purchased a 2023 cx50 the first of April this year. It came with the heads up display and as part of my contract I was supposed to receive a navigation chip to complement the heads up display. On the page of my contract entiltled We Owe and You Owe, a navigation chip was entered. After several request about the status of the chip, I was finally told that my model did not include a navigation chip and was told to go on Amazon and purchase one there. This is my third new Mazda I have purchased in the last 7 years and I will not buy another one. The dealership never returned any of my calls and I feel that they are not going to honor my contract. I also feel that once they made the sale they no longer had any desire to contact me with any information. I also think that if I took my contract to an attorney I would have some legal leverage for action. Since no one from Mazda has taken the time to contact me, I am not really expecting this to work either. I have loved my Mazdas but I will no longer be a Mazda buyer or supporter.

Dear Mazda,

I would like to lodge an official complaint about the dirty tactic employed by Mazda's employees to trick its customer to book a car. I went to your branch in Bandar Puteri in February 2023 and was served by a Miss Ann Sham. She told during the consultation that the lead time of delivery for Mazda CX-8 is 3 months. I was surprised that lead time is only 3 months as I had experienced Perodua's lead time to be more than 6 months. Hence, I asked her to confirm the lead time to be 3 months and she confirmed. Hence, we book a CX-8 expecting o get the car by this month, May 2023.

To our dismay, when we asked about the car delivery, Ann will always use the deflecting tactic by not answering to my questions. She would talk about many other things, but never answer my questions. When I asked her whether the car will be delivered this month, even though the que number was 72 in early March, reduced to 52 on 27th April and finally to 49 on 15th May. This means on average, the number is reduced by about 9 per month. Based on the number of 72, divide it by 9 means the lead time should be 8 months and not 3 months!

'This is outrageous. The worst was that she told me she was on company trip to Japan when I texted her on 15th May and she was with her superior. When I press further, she told me "even my manager cannot answer whether can deliver this month" was he reply. This meant what she had done had received blessing from her superior.

My question: How can Mazda allow its employees to con its customers into booking for a car by telling lies? Is this the culture that Mazda is practicing?

This is because if such small issue Mazda can allow its employees to lie to its customers, then I do not have confident about Mazda's claimed of its car performance, whether it is the power rating, the speed of the car withing 10s or the efficiency of its cars.

I would very much like to hear it directly from Mazda's HQ answers to my questions above.

I had high respect of Mazda and is cars before as it is known to have a high performance car designed for the masses. But this incidents is indicating to me that the culture of Mazda is not as respectable as I had given before.

Thanking you in anticipation.

Br

SN Tan

Dear Mazda,

I've bought Mazda CX8 in June 2022, registered under JUL 112. Last week, I felt that my car was shaking when I drove at 130km/h. When I sent my car for service at MAZDA Kota Bharu (5th service on 4 May 2023), I told them to check. They come out with the suggestion that I need to replace all my tires, because the tires are totally BOTAK.

Why the services before this did not even mention about the tire condition, because the tire won't BOTAK within 1 month. And why MAZDA car offers a tire that will botak in less than 1 year of usage.

I put a trust on MAZDA service to consult anything about my car, but when this thing happened, its shows that your car services are not competent. No advice at all on the tires was given before this.

Please email me at juliewatty.[protected]@umk.edu.my , or call me at [protected], so I can show the picture of that tires.

thank you.

I need to replace the engine cylinder head gasket, engine valve cover gasket, cylinder head and engine cylinder head bolt set. The car is only 3 years old. When I purchased this vehicle I felt like it was the best on the market. I even purchased a 2nd on in 2021. The Cylinder head has cracks in it and the technician feels like it is a casting issue. I would like to have someone contact me about this. Mazda has a good customer service reputation and that is one reason I purchased the 2nd CX5. This is a $6500 job. I would like to get an explanation of how this situation happened when there has been no damage to the vehicle. This could have caused the car to catch fire and that would be horrible.

Please contact me at [protected] or [protected]@charter.net

Thank you

Louise Howard

I have a 2019 CX-5 that has between 74,000 and 75,000K miles and the cylinder head cracked. Both my personal mechanic as well as the Mazda service department indicated that this would be due to a faulty part and nothing that a drive could do would cause this. My car was brought in for service on 3/17/23 to Riley Mazda in Stamford CT and they indicated that they had reached out to Mazda for assistance with the cost of this repair as this is a manufacturing defect and there are not excessive miles or wear and tear on the car. Mazda has refused any payment for their faulty part, rather deferring to the dealership who has offered a $500 reduction in cost because Mazda corporate has refused to pay for any of this.

I Bought a BT 50 in 2017 brand new and within the warranty period i returned the vehicle with a complaint that the transmission was hunting and did dot feel right and a problem with the A/C air actuator constantly hunting also looking for a position. They told me both issues i mentioned were not found and sent me on my way. fast forward a couple of years and now out of warranty, my transmission detonated and I'm told on inspection it was a manufacture fault. Fast forward another year and the a/c actuator is so noisy and constantly driving even when the car is turned off. I call Mazda Glendale and they advise me its out of warranty and explain if i bring it in they will look at it and apply for warranty through Mazda and no mention off charges and as we were talking warranty i believed there would be none. I take the day off work and take my car in for them to tell me it will be $180 diagnostic fee. and they dont even acknowledge to me that this a/c problem is even an issue with these cars although it it widely known. There was no mention of applying to Mazda for a warranty claim which is why i originally brought the car in. They did however ensure they told me it would be $180. Now they have my car and a bad attitude to go with it what kind of service should i expect.

In February 2022 I was in car accident. On 2/15/2022 I took my car to repair shop. Due to the backlog in parts, my car was 9 months in repair shop. I was in constant communication with Mazda, my car insurance D&S Automotive, and

Enterprise rental agency. I was told by Mazda they would reimburse me $30 to $40 per day for rental. There was never time limit placed as how long I can rent the car. (I have saved all my emails.) My car repair was complete on 11/3/2022.

After I return Rental car, I send all receipts to Mazda, and total amount was $10,050.52. Mazda send $4,800.00. They still owe me $5,200.52. Linda case Manager for Mazda ext.1240045 said she will close the case, and they will not reimburse me the rest of the money. I use my AMEX credit card to pay monthly rental with 0% interest until 11/16/2022. I am retired 69-year-old women on fix income.

Please help me.

Thank you so much.

Best, Sonja Sergo

My infotainment screen has started to "crack" which I found out was delamination. It started small and now reaches more than 50% of the screen. It got really hot one day in San Diego and that's when it started. I don't see how this hasn't become grounds for an extended warranty for that part. You can't see and there are all kinds of glass that don't delaminate. I was quoted $600 to have it fixed if the kit they have fits my car. If it doesn't, I have to replace the entire part for $1,400

We test drove a used car last night that was posted on dealership website for $9,913 and agreed to buy after confirming price. At signing, a NEW price of $12,700 was presented for additional shop fees that the dealer said were 'unanticipated'... ending discussion at $11k with dealer with promise to HOLD CAR and call back in am to finalize. No call back – finally reached someone who says they have sold to someone else who would pay more. Have pics and submitted to BBB. Suggest you investigate this dealership for bait and switch, or, at a minimum, just bad, unethical business practices. Very disappointing experience!

My infotainment system is tuck in reboot, I took it to the dealership whit told me this is a known problem that a lot of Mazdas have and Mazda is aware of the issue. Even knowing this is an issue Mazda has failed to do anything about it and I am stuck with a system I cannot use unless I want to pay 1380.00 and wait 4 months for the part. If this is a known issue I should not be responsible for fixing it. It has now made it so I cannot have a hands free phone, radio, backup camera. It is also a safety issue.

Hi, my name is Hoa Van and I have been a Mazda owner for more than 13yrs. I have owned a Mazda 3 and had no problem with it and so when it was time for me to upgrade my car, there was no hesitation in purchasing another Mazda.

I purchased my CX5 Oct 2019 in Miami FL. Less than a year of getting my vehicle, I had to take it in for battery issues. They ran tests and replaced the battery. I have then moved to St. Petersburg and about 8 months after replacing the battery, it died again and I had to tow it to Mazda. Again I was told that I had a bad battery.

This Thursday, 1/12/23, when leaving work, my car once again did not start and I had to wait in the dark for my husband to come and start jump my car. The next morning I called Mazda to schedule an appointment and give details of the ongoing problem and asked to have a loaner when I drop off my car. The representative took my appointment and agreed that I would get a loner while my car is being serviced.

Saturday after getting off work, I took my vehicle in and was expecting to leave with the loaner I was promised. But instead the gentleman that was checking me in informed me that the work would be about an hour and half or two and asked me to wait. I let him know that this battery issues has been on going and that I want to get to the root of the problem and not get the same answer of “bad battery.” I also told him that when I spoke with the representative who took my appointment that I needed a loner and that they said I would.

The gentleman then said that batteries are not made of how they used to be. That it doesn’t last as long as they used to. I agree that not everything does not last as long as they used to but I brought a brand new car, not a used one, and for me to have to take it in multiple times because of battery issues is not acceptable in my eyes. This car is less than 3 years and has only 22K miles on it. It should be cycling on it third batteries, maybe more, I can’t remember but of course you can check my service history and see how many times I have had to take it in and how long it took each time to be serviced. I did not keep my appointment because I didn’t not have time to waste while the car was being service, that was why I made it a point to ask for a loner.

It is super frustrating and I would like to speak with a general or regional manager on my issues. I did not feel that I was being respected on my vehicle issues and time.

You can contact me at [protected] or [protected]@yahoo.com

The lights on my Mazda Cx-5 all started coming on and the fuel gauge went to empty. We didn't know what was happening and were traveling and it really scared us. We took the car to Five Star Mazda because it was where we bought it. We paid $400 and they said it was fixed. Got home and it started again. Took it back and paid $1500 and were told it was fixed. Got it home and it started again. Took it back and we were told that nothing they did was necessary but they would not do anything to help and said we needed to do a few more things that could cost over $2000 but they wouldn't guarantee it would fix it and we would just have to keep paying until it worked. We ended up taking our car home, unfixed after spending over $2000. The dealership admitted all they did wasn’t necessary but refused to reimburse us for any of it. We spoke with several people at Mazda Corporate who were very short and rude to us and let us know they wouldn’t help us at all.

It at this point has been over a year since I went into my local Mazda dealership about my electrical system having a issue, where I am unable to use my GPS system, I'm unable to listen to music. I previously submitted a complaint and I was told someone would contact me that was over a month ago

At this point I really feel I was sold a car with problems , few months after getting the vehicle I experienced a problem with the alternator that cost me a couple of hundred dollars to repair, than there came the problem with the electrical system that I continue to have til now and I am told by the dealership its out of their control and I have been dealing with this over a year! Not acceptable

I attend Southport Mazda in August 2022 for a recall issue and also got a routine service done at the same time. At this service that was completed, I mentioned to the Service Salesperson (Tom) who acknowledge this request: I advised that whilst driving on the Gold Coast Highway approximately 5 weeks prior, the cover on the electronics and front camera on the top of windscreen feel off, subsequently breaking into 3 separate parts once it hit the console and gear handle and requires replacement. I was advised this is no problem and we can get this fixed for you. I have contact Southport Mazda on 5 sperate occasions since this request as hadn't received any update, the first 4 times I was advised that no one is available at the time of call, and someone would get back to me - No one ever did. On the 5th attempt of calling, I was called back from Tom, the following day and advised yep, I'll just check with parts team and back to you - that was 2 weeks ago. Whilst I understand this is not a high priority replacement, but I would really like this fixed as it is visible to everyone that gets in and out of my car and can't imagine this is a hard part to obtain. This part should not break and fall off while driving, but it did? Since the original request was in August and it is now December, I would really appreciate an update and someone to actually get back to me please with some communication about this issue. Kind Regards, Marion Laughlin [protected]

9:30A Oil Change Appt.: 11/14/22 at Mazda dealer-130 Rte 46 E, Lodi, NJ. Tech made recommendations to have add'l work. I agreed to some. Work complete at 12:30P.

My bill, NOT incl. tax: Parts = $319.26; Labor = $694.80

Mazda labor charges are $159.95/hr. For my car? $231.60/hr. Service advisor said it depended on which tech did which specific type of work on the car and each repair was 1.5 hrs of labor. I only agreed to extra work to save on labor.

I am very disappointed. I was told that nothing could be done about adjusting the charges. Please be aware of this practice, I don't think it is right. Hope this opens the eyes of others not to make the same mistake.

Mazda approved a 125.00 refund for parts that I purchased for a repair that should have been covered under the warranty that I paid out-of-pocket for. The reimbursement was approved on 9/26/2022. I still have yet to receive reimbursement and my CSR (Yarelis) tells me that accounting is behind and gives me boilerplate message over and over. I finally received a call back from a supervisor Letrida on 11/8 who said the check was mailed out in September. I feel like I am being jerked around. Service Request # [protected]

I purchased a new vehicle specifically for safety features. Approximately 4 months ago, just after purchase, the sensor which allows the front brake assist malfunctioned. The dealership informed me that the sensor was a recall item but would not be available until December. A month later I was following a driver who turned out to be under the influence. For some reason he locked-up his breaks and I rear ended him. There was damage to the front bumper, hood, airbag deployed, seat blet mechanism locked up and sensors under the bumper need replacing. The car has been in the shop for 3 months waiting for parts. In the meantime I am paying about $1500 a month for a car rental.