Mazda
Reviews and Complaints

Bought a used 2006 Mazda 5. Checked out recalls on the car here in Canada and found 2. No big deal. One of the recalls was about the sliding doors not closing properly in the winter time if moisture gets inside and freezes. The other day the temp was -12, went to take my daughters to school and couldn't get the door to close. Finally got the door closed ( door ajar light went off) and proceeded on my way. Upon making my first left hand turn the door slide open all the way. my daughter was terrified and had to reach out and close the door and hold it closed till we got stopped. I called my local mazda dealer and informed them my car was exhibiting the symptoms of the recall. They told me my car was not within the recall, to oil my locks. E-mailed mazda Canada told them what had happened and told my car doesn't fall within the recall. MAYBE IT SHOULD! Last mazda i'll ever buy! Zoom Zoom yeah right more like ### ###

They sent me a letter stating that they would service my Saturn L200 vehicle, but when I brought it there they said they couldn't fix my problem and that I would have to go to an authorized GM dealer. Why did they say they could repair Saturn when they are NOT authorized by GM? The rotten people also charged me over $80.00 just to tell me that too! Sick and tired of being taken for a ride. Be careful if you are thinking about buying a Saturn because you will have a very hard time trying to get it serviced.

I purchased a 2007 Ford Taurus on September 13, 2008. Mileage was 31396 at time of purchase. Along with my purchase was a life time warranty on my transmission through Warrant Forever provided by Amato.

I took my car in for it scheduled oil change at 49018 miles and at that time I was told the next time I come in. I would be scheduled to have a 60, 000 maintenance service.

I took my vehicle in for service at 52944, 54354, 54979, 55231, 56314 miles and not once did they address my concerns of my transmission problems.

I took my vehicle in with the same transmission concerns at 60176 and 63783 miles and it was not until I took the vehicle in at 64035.
where they decided to address my transmission issue and after contacting the warranty department, it was declined due to failure to complete the 60, 000 maintenance service.

Due to the failure to do the maintenance service by the dealership, I was told that it is my responsibility to cover all cost to get a new transmission totally $2301.62 plus taxes.

I have contacted the Better Business Bureau, Contact New 6 and will pursue legal help to get this issue resolved.

Angela Hicks

I purchased a brand new mazda cx9 and 2 weeks later the car began having problems. I took it to the dealership service department and it was there for over 2 weeks. First they replaced an abs control module which didnt fix the problem. Next they relaced the rear differential which didnt fix the problem. While the car was awaiting another repair it recieved $2500 worth of hail damage on the dealership lot. I was so upset and I had yet to recieve any calls form the dealership itself despite the fact that I had made phone calls and sent letters concerning my problem. So at this time I told the service manager I was through and told him I did not want this car I wanted a new one in place of the defective one and I expressed my dissatisfaction with the customer service and how that no one had even acknowledged I was having problems. So he had the manager david duncan call me at work. Mr duncan was not concerned that I was having problems he seemed annoyed that he had to call me at all. I tried to explain my dissatisfaction in the way things were being handled but he became irritated and said he was aware of the problem but he did not have time to argue with me about it. He never offered an apology or concern. When I questioned him about the hail damage he went back into being aware of the damage but he was not going to argue about the situation. I realized I was getting no where and I asked him to call me when he had some idea of how this could be worked out. The next call I recieved was from the service manager telling me that they replaced the pto which controls the awd system and that fixed the problem. When I asked if the hail damage had been taken care of I was informed that I would have to bill my insurance for that. I asked to speak to mr duncan but was informed he no longer wanted to speak with me about the matter. I did not want to pick up the car but I had no choice for my hands were tied. When I picked up the car I again asked for an apology from mr duncan and was told he did not want to discuss this matter any further. How is that for customer service? I have never been treated so rudely by anyone. I am a faithful customer who has purchased 3 cars from the duncan network in the past 3 years and I thought I was buying from a reputable dealer who was concerned about its customers and appreciated them however I was wrong. Why would I be treated so badly when all I have done is support this dealership? I realize that demanding a new car at this time may be unreasonable but I was no longer asking for that I just wanted this dealership to cover the hail damages and offer me some concern and an apology-is that too much to ask?!

We purchased a 2005 Cadillac CTS from BRM in November 2009, they led us to believe that this vehicle had been in a minor fender bender and that they had repaired and repainted the bumper and blended the sides to match. Actually this car had been in a major t-bone accident and was only a few thousand dollars away from being a total loss. When we contacted them, Darin Duncan said there was nothing he could do because we signed off on what the disclosed to us as the "accident". I assure you, we would not have purchased a vehicle that had that kind of damage had the truth actually been told to us. Darin was completely unwilling to work with us and said it was our problem, so, buyer beware that just because they put something in front of you and tell you what they think is going to get you to buy the car doesn't mean that it is the truth. Investigate the cars you buy, and take the time to look over your paperwork with a fine tooth comb. After all, they are never in a hurry to get you in and out of there.

I bought a brand new mazde BT50 in December 2009. Since the 2nd week of driving vehicle my problems started, my vehicle still not 100%, vehicle has been in workshop more than on the road. Dont want vehicle anymore. Dealership service shocking.

To all buys working with Open Road Mazda be ware!
After submitting my no haggle price quote through the Internet I was quickly called by P Rubin, Internet Sales Manager who asked my some basic question regarding my purchase. I explained to him that this would be my first Mazda and that I needed an affordable car to fit my budget. I soon received a price quote to my email and was pleased with the numbers so I went in to the dealership on the evening of 02/19/2010. I was quoted $26, 999 on a Mazda Sport in the color I wanted (white) with 0% financing for 60 months. After taking a different vehicle for a test drive due to the fact that the one they were selling me for $26, 999 was physically on the show room floor I was then provided with a monthly figure much high than expected. The monthly number quoted was almost $100 per month more than anticipated. After looking at the paper work I realized that the price of the vehicle was almost $2000 more than originally quoted, they were paying me almost $1000 less than what anyone else was willing to pay me. The kicker is this dealer tried to get me to pay 7.4% sales tax (NOT %7) claiming an additional feel for a 4x4 suv tax. They also quoted me a price based on dealer incentives like "Previous Mazda Owner Incentive" etc. They were also charging me $900 for a heated driver seat that happened to be an upgrade in that vehicle. When researching this particular upgrade I found it to be less than $300.
In short, they brought me in with an aggressive price on the vehicle I wanted but in the end the price was more than the other dealerships I had been working with.

when i purchased my brand new 2007 mazda 6, i was promised free tires for life (which i'm sure they added on to the price of the car) a year or so later they went out of business and now i have to pay for tires which are expensive and don't last long. i would like to be compincated for this. or at least have them follow through w/ the tires. but there out of business now and i don't know who to turn to. please help me

Horrific service experience on 7/3/09 to Roto Lincoln Mercury:

Bottom Line: They charged me $300 for an entire day of work where they did "diagnostics, " fixed nothing, and sent me on my way in a car that wasn't safe to drive. I believe they intentionally didn't fix a valve body gasket problem in my transmission so that I would have to bring it back a few days later and spend $3500 on a new transmission (instead of $500 or so to fix it in the first place).

They also offered to charge me $400 to replace an entire CD/Radio system that was working perfectly except for the fact that the LED screen was fading in and out. Stay away from Roto! Read on for more details: On Thursday July 2nd, while I was driving about 45mph the “o/d off” light began flashing and the car seemed to downshift by itself. At the next stoplight, I turned the car off and then on and the light went off. I was scheduled to drive to Wisconsin that evening, and elected to postpone the trip to have the car checked out. I made an appointment for 7:30 AM Friday July 3rd at Roto Lincoln Mercury just a few blocks from my house. I told them about the transmission issue and asked that they also check the LED screen on the radio. Is it was not working despite the fact that the radio, CD players, and cassette were all operating normally. I arrived at 7:15 AM and was 9th in line. When I checked in. I asked about how long it would be before I heard something. I was told that I should hear something by about 9:00 or so. At 10:15 AM. I hadn’t been contacted, so I called to see what was going on. I was told the car was in “diagnostics” and I should hear something in 45 minutes to an hour. At 12:15 AM I called again (not having heard anything) and I was told that the car was still in “diagnostics, ” but they had registered the problem had occurred via the computer. Print This Page Print Email This Review Email Link To This Page Link/Share

They said they wanted to “drop the pan” and investigate further and then they would get back to me. It was at this time, that they also told me that in order to fix the LED screen, I would need to replace the entire radio at a cost of $400, (which I declined). At 2:30 PM I called yet again, only to be told that the car was still in “diagnostics, ” that they found no debris in the pan and that they were inspecting the bands and would get back to me as soon as they found something. At 4:15 I called for the 4th time and was told that the car was just returning from it’s “test drive” and they had changed 5 quarts of the fluid and that it was ready for pick up. I arrived at 4:30 PM and was told that they couldn’t reproduce the problem. I asked if they took the car onto 53 to get it up to 4th gear and was told no, but that they could go 45 to 50 mph on Rand Road. I asked “So it’s safe to drive?” and was told “We hope so.” I then waited for 10 minutes for the porter to go retrieve my car from outside somewhere. Meanwhile, I watched numerous freshly washed cars being pulled up for other customers. My car was pulled up outside, the only one not washed. So in essence, it didn’t appear they ever found the problem, they never contacted me all day long, and they didn’t “fix” anything, and I was charged $297.68, and wasted an entire day of vacation only to be sent on my way in a car that was potentially unsafe to drive. I immediately drove a few blocks up the road and took it on 53 to test it and it “skipped” while accelerating up the ramp (meaning that the RPM”s shot up to over 5000 and then came back down when the gear “caught”). How can a Mercury dealer service department do such a substandard job of finding and fixing a problem on one of its own cars? Did they ever really test drive it? Needless to say, I was completely dissatisfied with my entire experience over at Roto Lincoln Mercury. I drove to Wisconsin that night (the transmission “skipped” 3 times when accelerating from a stop, but seemed OK as long as the speed ‐65mph‐ was maintained). I did not drive the car anywhere but to a grocery store 3 miles away during the trip). I dropped the car off with my mechanic and 1) He found that the heat shield on the catalytic converter had been bent 2) The oil pan for the transmission had also been bent 3) Damage done while “dropping the pan” unprofessional or unqualified (a porter?) 4) The next step which would have been to drop the valve body cover (another 30 minutes), revealed a blown out gasket that could’ve been replaced for about $30 5) Instead, now the entire transmission would need to be rebuilt at a cost of about $2200. I subsequently tried to get my money back (at the very least) by talking to the service manager, the Regional Service Manager for Ford Motor Company, and the Better Business Bureau...but got nowhere. The only option left would be to sue, which would cost more than I would get back even if I won.

We bought a car from Cox Mazda and the paint is falling off and this car was certified pre-owned and someone else painted the car before Coxmazda bought it and Mazda is stating it is non of there concern, we even bought the bumper to bumper warranty and that still does not help us. They are not willing to even fix one area or pay for half of a new paint job. They stated they will make the spots go away but not place a new clear coat. PLEASE PLEASE help this car was bought only 2 months ago. It is a shame customer service is not what is used to be.

I purchased a 2008 used Mazda CX-7 with 16 thousand miles on it in July of 2008. It is now September 11, 2009 and I would like to spread the word to everyone that I can about the faulty compressors installed in the Mazda CX-7 vehicles. I was on my way to a Labor Day fish fry(3 hours away from where I live) and the air conditioner quit working. We then began to smell burnt rubber, smoke began to emerge from the hood of the vehicle, and the power steering became non existent. After cutting the vehicle off, it would not start back up. The closest Mazda dealership was Expo Mazda in Kingwood TX. They picked up the vehicle Tuesday 9-8-2009, informed me of the internal failure, informed me that my vehicle was no longer under warranty, informed me that they had all parts to fix my vehicle, and that it would be ready Wednesday evening(9-9-2009) In the meantime, I looked online to find over 50 cases of the exact same problem and felt that Mazda should recall this model and be responsible for half of the repair bill.Now it is Friday [protected] and no one has called me about the status of my vehicle, so I called them. They advised me that my vehicle was finished up 9-10-09 and test driven( they stated that they were just about to call me) They took 10% off leaving me a balance of roughly $961.00 plus $256.00 in rental car fees. I tried to explain that this is very unfair to consumers, and unfortunate for Mazda because I will never purchase another Mazda. I will also advise my friends and family of my experience in hopes that I can keep this situation from happening to anyone that I know. BEWARE OF THE MAZDA CX-7 !

I had the WORST experience with this (very small which I thought would be family like) dealership last nite 8/05/2009 with my daughter and only was at the dealer for approx 15 minutes! I had already researched and my daughter had already test driven the Mazda vehicle she wanted at another dealership that was unbelievably nice, we just wanted to see what other finance deals that were available. This internet salesperson said we had to come in to discuss and offered the vehicle for less then the other dealer so we went in to see if we could possibly get a better deal...Everything was great until 5 minutes passed and the salesperson (Peggy) had come back with the figures and they were more than the other dealer, the finance charge was more and the price of the vehicle was almost $2, 000.00 more then the e-mailed price she sent me that we would get the vehicle for --- which I kept a copy of the email-- so when I said we'd think about it (not wanting to insult her and say you didn't beat the price) boy did her demeanor changed to and she said how dare we come seaming that we were going to make a deal and became very nasty!... that was when I told my daughter we're leaving and told the other employees standing around and one girl at a desk that I couldn't believe how nasty and condescending this person was being to us and left to go to my car and seconds later out came a MALE employee who shouted, ARE YOU PSYCHOLOGIGALLY CHALLENGED...she told you the price and it is what it is..." Instead of reacting like I should have and would now, I was so upset all I did was shakenly say but that isn't the price and it's more what she emailed me and showed him the paper and he yelled at me saying that's without the sales tax-- but the price inside was $2000.00 more without the sales tax too...I felt like I was being attacked and everything was so surreal...and all in front of my daughter non the less...and to top it off there was another woman outside with a young daughter who this all went on in front of-- unbelievable I wish I had gotten her name.

I filed a formal complaint against this dealership and called MAZDA corporate headquaters. What my daughter was exposed to not only by the female sales person but another man employee was inexcusable and the dealership should be shut down, the dealership also is deceptive in their dealings as well, --- couldn't sleep all nite I am infuriated at what we were put through yesterday. Formal complaint is not even enough. God I wish I had that man's name, I should have called the police.

Please take the time to read this review as I will try to accurately account what happened today (7/22/09) at Ramsey Mazda in an attempt to make sure they never sell another car.
I called up Ramsey Mazda today to ask if I could come in for a hassle free test drive of a Mazdaspeed 3. By hassle free I mean, I didnt want to wait for 2 hours in a dealership showroom idly knowing the games dealerships play. I was upfront and honest on the phone with the salesman (Bob) about being in the market for a car but was still researching cars and just wanted to test drive the car. Bob kindly responded saying that it shouldnt be a problem and to come down at my earliest convenience. I stopped by at 2:20 PM (told Bob that i'd come b/w 2PM and 3PM).
I walked in, found Bob and introduced myself. He was all ready to get the keys to have me on my way for a test drive when the manager (still working on getting his name) told me that if I wanted to test drive the car, I'd have to work out a deal first to buy the car. My first reaction was "Excuse me?" Thinking to myself...did this guy really tell me that I have to sign for a ~$20K car AND THEN I'd get to test drive it. Suffice it say, I kindly reminded him that I was in the research phase of car buying and looking at a bunch of different cars and that no one hands over $20K to anyone without first knowing what you are going to get. He then informed me that if I was not ready to buy today that I wouldnt be able to test drive the car. With Bob the salesman there, I explained that I called ahead of time to schedule a test drive, was up front about what my intentions were and drove the 15 miles to get there just for that purpose. He finally agreed to let me test drive the car but not before sitting me down with another salesman to get some basic information. Relieved a bit, I started to chit chat with the new salesman as he was gathering some basic info and making a copy of my license.
Just when I thought I was ready to go, the manager interrupted several times and asked me some questions from 10 feet away.
Manager: "Will you be financing this car?"
Me: "Probably finance, but I am really not ready to talk about that until I test drive the car and do some more homework"
Manager: "So, what is your budget?"
Me: "Around $20k, but again, not really interested in talking price until I know that I even want this car"
Manager: "Well, just so you know, its $22K, is that ok with you?"
Me: "Again, I am really looking to drive this car before I talk about the price, I think that is reasonable"
Just when I thought he would stop harassing me with these questions as I was with the new salesman, he butts in again.
Manager: "So, what is your time frame in buying a car?"
Me: "Relatively soon, probably within a week or two"
Manager: "In that case, you can't test drive the car because it will be gone tomorrow"
Me: "Well, that isnt my problem, i am here now and just want to test drive the car as promised"
Manager: "Well, it actually IS your problem because you arent gonna test drive this car and you can leave now"

I think my jaw actually dropped at the rudeness of this comment. I couldnt believe what I was hearing. For absolutely no good reason (I SWEAR i am not exaggerating or making any of this up), this manager asked me to leave and was not going to let me test drive this car. Before you start thinking, well maybe this kid writing this review is a 17yo punk who wants to beat up on cars for fun, rest assure that I am 26yo, extremely responsible, clean cut, college educated, fiscally conservative, well mannered guy who can easily afford a $20K car WITHOUT the financing.

In the next 7 or 8 minutes a shouting match ensued with excessive profanity that I will leave out. I told him I have never been treated worse by a store owner or business owner in my entire life and I would make it my mission to let it be known that this guy was a complete and utter D!CK!

It is my prayer and hope that this guy does not get another dime in business for the rest of his life. If you are reading this review, please consider this story and head over to ANY OTHER Mazda dealership and do not give Ramsey Mazda business, you will thank me.

And yes, I plan to launch a formal complaint against him and make it known that customers about to drop $20K as well as human beings should never be treated this way.

If there was a way to give negative stars to this Ramsey Mazda, trust me i would.

If you made it to the bottom of this review, thanks, and good luck with your next car purchase.

I bought a new 2007 mazda 5, I put it in for repairs for a power steering pump. It took 5 and a half weeks to get the pump. I told service dept. To look at my stereo for the third time, it sounds like crap. They keep telling me there's nothing wrong. I spent alot of money for this van, and the extended warranty. So now I take my van to moon mazda dealership for service, it's a little further but they treat me like i'm somebody and don't laugh at me.

We purchased our Mazda CX9 from Tustin Mazda and I should say it's been the biggest mistake of our lives ever on purchasing a new car from this dealership. From the beginning we had told the dealership that we wanted a tow package on the car along with roof rack and an entertainment system. The 2008 CX9 they had on their lot had all of those options except it was a silver color and we wanted a white one. They offered to bring another CX9 from a different dealership in Riverside except that it did not have the sunroof, being the only difference between the two cars. We accepted the offer and purchased the car as described. We were also given a certificate to receive $25 a month when we purchase $100 of gas from a specific gas station of our choice. It's been 7 months since we have purchased the car and we have not received a single $25 payment since the beginning. Furthermore, we rented a jet ski to go to the lake but astonishingly we found out that our CX9 did not even have a factory tow package as it was clearly known to the dealership that we want one and shown to us on the model we were first thinking of buying at their dealership. Apparently when they told us that the CX9 from the other dealership is the same as the one in their lot except that it does not have a sunroof, they forgot to disclose that it also does not have a tow package which is worth $525 and it is only installed at the factory. After bringing this up to their attention I was told that this is not their problem and I should have noticed this within the first few days of the purchase of the car. It means that I should have gone under my car and check to see if our CX9 has a transmission cooling system which comes with a tow package or I should have gone under the car and checked for a trailer hitch connection and wiring. I wonder how many other things I had to go and check in the engine area to make sure if the car came with it or not. Should I have checked for air conditioning as an example? Since it was winter when we bought the car we would have not known this until late spring, which would be too late to go back to them...! ha?
John Patterson, the owner told me that he is not going to make good on the mistake they made even though they do have the paper work and they have acknowledged that it was clear we wanted a tow package with our CX9. I call this unethical and dishonorable business practice. Beware of this dealership’s practices.

I am Active Duty Army...I went on leave and signed a contract with Reno Mazda Kia to purchase a vehicle. When I drove off the lot I was assured that everything was fine. When I went back and spoke with a gentleman in finance I was told I could not bring the vehicle back until they told me I could. I had to report back to my duty station. I left only to be told that I needed to bring the car back because they didn't want me to put more miles on the car until financing was done. I was already in Texas. I was then threatened with legal action and even told that the dealer would report the vehicle stolen...I later found out that they had taken my deposit for the vehicle that I do not have and then refused to pay the drriver even after I had spoken to the GM they have even gone as far as refusing to let me talk to the owner. This dealer is garbage, liars, cheaters and sham artist who will lie for the almighty dollar when it suits their purpose
DO NOT BUY FROM THIS DEALER

When the shine wore off my tires, I noticed all of them appeared to be dry rotted based on the cracks on the rim beneath the tread.

I opted to buy the car because it was certified pre-owned (CPO), as stated on the window sticker. If I had to buy used, I wanted the security of a pre-owned vehicle.

When I contacted Mazda USA, the Customer Assistance staff informed me there was no record indicating the vehicle was CPO. I was advised to contact the dealer to straighten it out. The dealer was the CPO designate not Mazda.

I spoke a manager yesterday, Mr. Keys, who said he'd call me back today. He did not. I called today and was told that another manager, Mr. Lamb, was in charge of CPOs. I left him a voicemail. I will patiently await a call tomorrow.

After tomorrow, I will send one- and only one- certified letter requesting either a timeframe when I will be updated that the the CPO status will reflect that my car is CPO or 2) confirmation that their records do not show my car is CPO. They will not have forever to respond.

The next correspondence they will receive will be from the attorney taking up case for false advertisement and fraud. I will not get angry. I will not call them over and over again.

They will give answers or they will face legal repercussions. Period.

Do not buy from Mile One Heritage/Mile One dealerships. Sheisty indeed!