Medicross Health Care Group
Reviews and Complaints

My husband and I tested positive for Covid on 05/05/2022, however my symptoms started on 04/05/2022. I was struggling with a cough where I could not cough up whatever was on my chest and I am 8 weeks pregnant so I was concerned. It was not a medical emergency as I was not short of breathe or anything like that, I literally just wanted a Qualified Practitioner to listen to my chest and advise something that is safe during pregnancy that would help with the cough. I am situated in Brackenfell, Cape Town so we contacted Medicross Brackenfell on 06/05/2022 but they were unfortunately fully booked, however they were willing to accommodate me for an appointment on 07/05/2022. My husband decided to try Medicross Langeberg and he was informed that there was an appointment available at 16:30, when he told the Receptionist that I had Covid and why I needed to see the Doctor, she politely told my husband that she would phone him back. 5 minutes later she phoned back and informed him that they were not equipped to deal with Covid patients and that I should go to Cape Gate Hospital. I took the appointment for the Saturday with Brackenfell Medicross and was treated exceptionally well and given Expigen which helped me. How is a medical practice 3 years later NOT equipped to deal with Covid patients especially since last year they put "suspected covid patients" in separate rooms and charged an additional fee for this but a year later they not equipped? I think it is absolutely disgusting to discriminate against a patient who has Covid versus someone coming in there with "Sinus symptoms" that actually has Covid but does not know - surely when a patient is known to have Covid, extra precautions can be taken and the patient seen or is it only hospitals that need to take the load of a virus that is affecting thousands of people and becoming part of our every day life. The receptionists at your branches are giving you guys a bad name and they really need to be taught Patient Care. I am a qualified Radiation Therapist and I actually feel like reporting this incident to the HPCSA, even the Brackenfell Branch was shocked when I told them what had happened. They are a far smaller branch and yet they could accommodate me without making me feel unwelcome or discriminated against. I feel the receptionist did not even bother to speak to a Doctor and rather spoke to a colleague or made her own conclusion that the risk was not worth a patient having access to healthcare. I would like to understand exactly why they are not equipped to accommodate Covid Positive patients that just need mild treatments like any other sick patient especially since last year they did not blink once to charge my Medical Aid extra for me to sit in an isolated venue due to possible Covid symptoms which turned out to be Sinusitis. I would also like the Reception Staff to receive adequate Phone Etiquette and Patient Care training so they can stop making patients feel so unwelcome and discriminated against due to an illness that was not asked for. They get paid to do their jobs and us being sick is what pays their salaries so they need to really think of that when they treat patients like an inconvenience.

In October 2021 i took my daughter to the Medicross in Tableview Cape Town. When i got back to my car, 2 of my wheel caps were stolen. The security guard said that she didn't see anything, she didn't even want to log the incident but was eventually forced to. I never got a follow up call from Medicross to ask me what happened. I reported the theft at SAPS. I spent R2000 to replace the wheel caps.

On the 21st of December 2021 i went back to the same Medicross. Came out of the Medicross and another 2 of my wheel caps where stolen. We even had cable ties on them which was cut in the parking. The security again says they did not see anything. The practice manager (Shameema Gallant) said i must send her an email which i did. Today the 22nd of December still no call from Medicross or reply email from Shameema. This is a place we go to when we are ill, and now we are no longer safe. It seems like security of their customers are the least of their concerns. I can't believe that no one contacted me even to advise on the way forward or if there is something they can do from their side to assist with the replacement of these wheel caps. It's fine to say park at your own risk but this is supposed to be a secure parking for customers.

I have been a patient with Medicross Edenvale for over 15years. On the 2nd of July @ 13:36 I contacted Medicross Edenvale to renew my sons script as per the doctors instructions as it is a repeat script and no need to come in to renew. No one not even the doctor called back. I called again on the 13th of July @ 10:41 and the receptionist said she will hand the message to the doctor to renew still nothing was done. Called again on the 18th of July at 15:06 and was stated by the receptionist again the doctor will call me back. Called again on the 28th of July @ 15:55 where is it took a 45minute conversation with the receptionist where as she is stating im a very confused person and I have never been a patient with Medicross Edenvale and I do not know what im talking about after a huge fight she transferred me to my doctor Dr De Froncesca which I then proceeded in explaining to her that the receptionist refuses to give messages and stating im stupid I have never been a patient with Medicross Edenvale. Dr De Froncesca has been my sons doctor for 18months and every 3 months I contact her to renew the script and leave it at reception for pick up I have never been charged for the renewal but this time the doctor and Medicross charged me R 385.00 for a telephonic renewal and a so called medical consultation over the phone which was never done I lodged a complaint with the doctor regarding the ill treatment from the receptionist and then the doctor charges me for lodging a complaint against medicross? I have never been charged for the renewal of the script!

I feel Medicross Edenvale, is being unreasonable as after 18months of no charge to renew script over the phone is being charged now? Medicross Edenvale is unwilling to resolve the situation. I urge them to credit my account as I have never been charged for any renewal of the script and I have not done any Medical consultation over the phone either. I merely lodged a complaint against the service with he doctor!

We took my brother to medicross silverton today the 16.09.2018 around 9, they stiched the wound.nurse Alley Alivier didn't dress and clean the wound, when I went back with my brother full of blood asking why she didn't clean the wound, She just gave him a towel saying he must go to the bathroom and clean himself on top of the pains he was feeling. I had to force her to do it. I'm so dissappointed and disgusted.

My fiancé went to medicross Benoni yesterday. For dental repair work on 1 tooth. This was for resin top on her tooth. Last night after having a meal the completevresin started coming off of her teeth. This making going through the whole procedure useless. And as it was a after hour procedure we also had to pay in 300rand additional on our medical aid.

Account 101168

On 25-05-2016 early in the morning I contacted Medicross Boksburg and spoke to Jane about what effects I was feeling and the effects were worse then when I went to see Dr.Coetsee about my ADD effects and how badly it was effecting me.

I was told that I would need too see a Neurologist by Jane and Dr.Coetsee as he was a bit stumped as what was wrong but that my medical savings is used up and as she explained I need too pay upfront of over a R1000 for Neuro Doctors at Sunward Park Hospital. She said that she would phone me back but never did I phoned back twice on the second time I got hold of her and I was told the same thing that I had too pay too see a Doctor but I pay +-R25000 a year too a Medical aid.

I would have wanted the Dr too at least of just referring me and making more money too just maybe thinking and saying you need too go to the hospital there could be something wrong that could get worse very fast instead I was pushed away and said sorry I cannot help.

Thanks Clinton Swanepoel

I arrived 10min late for my tooth cleaning appointment, was told to reschedule as the lady already started with another patient that was pushed in by a dentist. all ok as I was late and they can't wait for me.
The previous day I had an appointment with the dentist, this day I arrived 20 min early, waited for my appointment as well as 25min longer for the doctor to finish with another patient.
Now, what makes their time more important than mine, why can I wait 45min, they can't wait 10?
I hope they don't bill me for this appointment seeing that they didn't loose any money as another patient was already helped in my space?
I do understand the reason for appointments, Do they understand that live happens, sometimes you can't help for arriving late, and sometimes you do arrive early. Where is going the extra mile to help your patient, or is it only the patient who need them, as if we don't pay for services rendered.

Good day,

I went to visit the Benoni Medicross on Saturday afternoon due to falling ill with flu, there were only 2 doctors at the medicross whom
I was not familiar with as my family Doctor Marius Le Roux was off on the Saturday. I was advised by the receptionist that i could see Dr Chen. I waited several minutes before seeing Dr Chen who had my previous history file in his hands. During my consultation which lasted all of 5 minutes if that, i was asked by Dr Chen what my family Dr Le Roux had previously prescribed for me? I don't know if I'm crazy but on any other visit i have had to any Doctor i am checked out in the sense of my glands, fever, chest etc. When it comes to flu-like symptoms. i was appalled that the Dr did not ask me to sit on the bed and check out my ears, chest, nose and throat to see what symptoms i had relating to the flu i have. Instead he wrote me out a script and told me what medication i need to take? It is my understanding that a Dr takes a Hippocratic oath, and this is by far the most un-professional service i have ever had from a Dr. I have had to pay for a consultation which was an absolute waste of money when i could have gone to my local pharmacy and bought the medication directly over the counter as no antibiotic was prescribed. it just amuses me that this Dr Chen is clearly that good that he does not even need to do a proper check on his patients. I will be taking this up with the board of Medical Practioners as this is not the service i expect especially not from a Doctor. I will expect a reimbursement on my medical aid for the waste of a consultation fee i have been charged due to utter laziness and unprofessional ism on this Doctors behalf, and i will advise my family and friend's not to use the Benoni Medicross if these are the type of Doctors whom are going to be assisting whilst my family Doctor is not available.
Ryan Gray
[protected]

VERICRED THE LEGAL DEBT COLLECTORS FOR MEDICROSS HAVE BEEN PESTERING ME WITH A ACCOUNT FOR MEDICROSS EDENVALE FOR THE YEAR 1998. WE HAVE NOT RECEIVED ANY STATEMENTS SINCE 1998 REGARDING THIS ACCOUNT. WE HAVE CONTACTED VERICRED SEVERAL TIMES AND EXPLAINED THE SITUATION TO THEM THAT WE DON'T CARRY ANY KNOWLEDGE OF THIS ACCOUNT AND WE WERE NEVER CONTACTED ABOUT THIS ACCOUNT UNTIL
OCTOBER 2010. WE ARE STILL WAITING FOR A STATEMENT TO PROOF TO US WHAT MONEY IS OUTSTANDING AND THEY ARE THREATENING US THEY WILL HAND US OVER TO THE ATTORNEYS TODAY IF WE DON'T PAY THE ACCOUNT. MEDICROSS DID NOT SUPPLY THIS ACCOUNT ON TIME TO MY MEDICAL AID AND NOW THEY WANT ME TO CARRY THE COST FOR THEIR NEGLIGENCE.

I visited a dentist due to an emergency October 2008. I was told that he was contracted in to medical aid and that was the last I heard from them. June of 2009 I received and account with names that were not at all familiar to me saying that I owed a dentist money. I was confused since I have one dentist whom I have been seeing since I was 8yrs old and this account was not from him. I called the number on the bill and behold it was Medicross. They claim that my medical aid didnt pay my bill and I now owed this money. I received no notice of this at any date before June 2009. How is this possible. I have since changed medical aids so it is pretty obvoius that they wont pay it now but the lady in the accounts section still tried to submit it to them. So I asked that if she submitted it then, the day I saw the dentist, and it was declined, why did she not contact me then? I dont deny that I saw the dentist but I saw no reason why my medical aid did not pay as I had ample benefits which I checked myself. A few weeks after my telephone query, I received an sms telling me that I have been handed over to Vericred and would be blacklisted as I had not paid this bill.

I brought my wife in due to a accident she had at work on 16/1/2010. The Mail Service Centre where she work could not complete a I.O.D. form due to their own stupidity. Her hand were caught and bumped between two mail containers which they have to move around in a insufficient supplied for area. After getting her file from the front desk we were sent to another area, here a nurse/sister or whatever took her to a cubical were I waited with her for further attendance. After a while this person came back and ask us at a distance of roughly two meters away what is wrong, we explained. She then ask if my wife must go for X-rays, I told her it is not for us to decide what action is to be taken, can you believe this!

She left and came back with some form in hand, and told us to go to X-rays. At this point in time neither she or the Doctor examine or even bothered to LOOK at her hand. At the X-ray department they wanted to take X-rays of her WRIST because the form said so. The personnel there were highly upset to here that nobody had looked or examine my wife's hand. They took X-rays of her hand and we went back to this cubical after handing over all X-rays at the counter. Some of the other patients were starting to get fed up waiting so long for attendance from the Doctor. Every time they and we were told Doctor is busy in Pediatrics ? but in the meantime he were actually taking midday lunch. Eventually he came back strolling in as if on a Sunday picnic, now this is the spits, really I've never though I would see such nonchalant and don't care attitude from a Doctor. After this "thing" looked at the X-rays my wife were told her hand is just badly bruised, she were giving one injection and a sick note for two working days and a prescription, this sound fair enough OK? Well we went to the front desk to hand in her file, here the woman behind the desk looked at the forms and asked us if my wife BURNED her hand? From there we went to the payment desk to settle the account, low and behold here this person asked us exactly the same question. I WOULD LIKE TO KNOW WHAT THE HELL IS WRONG WITH THE PERSONNEL IN THAT BUILDING.
One more thing on the receipt it clearly STATES "FRACTURE OF THE..." and there this explanation ends.
I' am not a friendly person by nature, but I also not unnecessary difficult. I intend to take this matter much further and will even deal with it in a public domain if I have to. I am also waiting on advise from the Medical Counsel. The Doctor were A. Aldous at Medicross Boksburg, Gauteng, South Africa

My wife: Mev. C.E. Minnie [protected]

Account number: 047806