Medicross Health Care Group review: Medicross pinetown - pensioner misdiagnosed

My name is Hailey Muller , daughter of 75 year old patient Adam Hemero

I have personally been a patient of medicross for years, we have medical aid and going there has always been great so when my dad said his not well I decided to take him to medicross.

I normally deal with doctor Malherbe but he was not available on the day so I opted for Dr Ntanda to my detriment

On the 29 December 2023 I brought my dad in for a swollen angle and knee and well as 2 boil/lesion (size of a R2 coin) looking things on his left side and upper lip

My dad not been sick prior and had not fallen to cause the swelling on his angle and knee

Dr Ntanda seemed new and looked like a trainee but she assisted and seemed kind , she told my dad that she wasn’t quit sure what it was but opted to assist and prescribed meds for what she thought was gout- we went for the meds at the pharmacy and went home

I then messaged her on the 02 Jan to say that his condition has not improved , she asked for pictures on whatsapp , I then asked if I should try other meds instead

On the 09 Jan I brought him back as she said she do XRAYS , we did 2 , one on the angle and one on the knee.

Take note we still did not treatment of the 2 boil looking lesions on the lip and side . I payed for the xrays and she says I don’t need to pay for consult , I was grateful and left and she said

she will ask a another doctor about the lesions , she said I must send a whatsapp to remind her as she might forget , whereby she will say after checking with the other doctor what the lesions may be what meds we can use.

I messaged on the 18 Jan to remind her -------- she did not respond

I sent her a picture of the lesion on the 24 Jan ,looking swollen and twice the size on his lip , she responded on the 25 Jan and says it looks infected and I must apply a over the counter medication called Fucidin and cream I have been prescribed this before for minor inflamed areas , I didn’t question it , as she said it will clear it.

We has applied the cream and taking pain meds in the interim

My dad messaged me on the weekend to say his in pain and the lip is very swollen , I made an appointment and refused to go to Doctor Nthanda and asked if Dr Malherbe was available

Thank God , he was available this time. He was kind as usual and spoke to my dad. He advised he could remove the one lesion on his side but the one on the lip is too big for him to do

If it was smaller he would have been able to cut both and I made an appointment to have it cut today at 2.25pm.

Now let me explain my anger and frustration

Why didn’t DR Ntanda not refer me to another doctor if she was unsure , i had seen her twice at Medicross , sent whatsapps showing how rapidly fast the one on lip is growing

Why does Medicross employ trainee doctors to use our parents as test subjects and not refer when they don’t know

If I was referred this would have been cut out early Jan and I wouldn’t be referred to a plastic surgeon in the public sector because my dad does not have medical aid

He is 75 years old with a lesion on his face that is tripling in size with every week that goes by , by the time I take him to saint marys then albert Luthuli it would have spread may even become cancerous.

I will take this further , I have whatsapp conversations , dates times proving that I was not treated fairly and I will be going to social media to make the public aware that medicross has trainee doctors that don’t time to pass the patient over if they unsure and risk our parents / children lives

This could have been avoided , the lesion should have cut out if I was referred in the first place , every day that goes by means this lesion will get bigger and spread

I want this on record that I will only rest until my dad is given the treatment he supposed to get when I brought him in originally