Mepco Finance
Reviews and Complaints

The customer service is terrible. They are rude and condescending and they are bullies. They make it very hard to cancel. I was ultimately told they would cancel my service but was going to flag my vin number so I could never go to Ford again.stating it is a troubled vehicle. My vehicle has not been seen tested or diagnosed by this company but your telling me you are going to flag my vehicle because I can no longer afford your service and you have the right to do it because you work for ford. And the supervisor I requested was just as bad. When I asked for a corporate email he said there was no one higher than him I could contact. Terrible experience and waste of money. I never even used the warranty.

I spent over $4000 on a worthless warranty that wouldn't cover anything because it says excessive wear and tear is NOT covered, so then I cancelled it because the 2010 ford escape was getting sold to a junk car dealer for parts. They still took the final payment out of my account because they had my checking account information! In addition, MEPCO hides behind Auto Warranty and blames them for whatever it does wrong. Do NOT fall for a company that every repair shop will insist is a major scam. My so called peace of mind turned into a nightmare when the car finally broke down with over $3,3000 in needed repairs and it was not worth trying to file the claim for it. It had over 200,000 miles and I loved that car but this company will never let you cancel you are stuck paying for a scam so look out!

I want to cancel my Home warranty with MEPCO but I don’t have the policy no because I never received anything in the mail. They are withdrawing 250.00 off my credit card and I really can’t afford it. I am a 73 yr old senior with a fixed income. I am still paying my mortgage so it’s tough. I tried calling them but with no policy no I can’t do anything. I am cancelling my credit card so they can’t withdraw anymore

I purchased a new car. And I’m not sure how Mepco got involved but I ended up with a warranty not only for my car but also for my home. When I started receiving notices I called them immediately to cancel this was approximately six months ago. I have had more trouble with trying to cancel they either lie and say that it is cancer and then the next month I get another notice and when you call no it hasn’t been canceled. But I’ve also been told that it’s not been canceled because now there’s money owed on it and they can’t cancel till it’s paid up. There is no way I have been given false numbers I have been given false addresses to contact their headquarters so that I could write them and explain the situation. Really don’t know what to do anymore. I am elderly I am 84 years old I am a veteran and I feel that I am being abused by this system of mepco.

I need help. Can anyone tell me what I can do now

Mepco has refused to refund my money three months after cancellation of contract, and two months after Frontier Marketing issued the refund. Rather than refund the money, MEPCO has resorted to elaborate deception in its effort to defraud me of my money. Mepco has absolutely no credibility because it has falsely claimed on numerous occasions to have refunded my money. The money - $500 - that Mepco illegally stole from my account was not pursuant to or in support of any auto repair service contract.

User name on welcome letter [protected]. I purchased this policy, but relised this is not the policy i want. Tried to cancel the policy with no luck. How can i cancel thid policy

I purchased an auto warranty but after a breakdown I was denied because when I was asked to provide the last 3 oil change receipts, two where hand written by my local licensed garage. They want computer generated. I'm very upset. I have a blown engine that was rebuilt a year ago by a Chrysler dealership and I just started the new Mepco policy right after the repair. They won't give me a denial in writing. Not their policy.

After a better deal on the car, we tried to cancel Mepco what was really hard. My wife got almost a stroke from them. The manager Miranda who is a real [censored], tried to talk us out of the warranty, but we wanted to cancel it. Finally we could cancel it, she gave us the information how to cancel it.

But the second problem is the refund, they say we don’t do refund . So the money is gone, like almost $200.

This company should be shut down forever. It’s a big SCAM.

On December 10th, 2021, a MEPCO telemarketer ignored the phone system we pay to stop telemarketers from contacting our elderly mother who is in the early stages of dementia. The scammer confused her into believing she had to give out her credit card information. They then charged her card $295, which alerted us to the suspicious charge. We denied the charge along with 2 other charges that MEPCO submitted. We also cancelled the card. My mother is now receiving bi-weekly calls harassing her to make these payments. She has also received a bill in the mail. We have tried contacting a representative using the number(s) provided and after sitting through Hell-hold, an automated system said no one is available to take our call. This needs to stop! Harassing, abusing, and defrauding seniors is illegal!

Billing account number: [protected]
Contract Number: RMC100512
Name on Account: Barbara Delaney
Numbers we've tried calling:
800-397-6767 & 800-290-9239 & 800-871-0467

I am the daughter of Barbara Delaney, Carly Schwartz, who received the alert and is filing the complaint. I can be reached at [protected]@gmail.com

My name is Priscilla Walker and I purchased an extended warranty from this company (MEPCO Finance) almost five years ago. I've had a lot to happen within the last few months. I recently lose my mother to breast cancer and I moved and brought another house. Meanwhile my motor went out in my car, and I actually forgot that I had a warranty on my car, all I was thinking was that I needed a way to work, so I paid out of pocket to have it repaired. I was still unpacking some boxes and I ran across my warranty and I called and they ask me to fax my information to them and they would look at it and that they couldn't guarantee anything because it needed to be pre-authorized, so I did that and I was denied. I didn't think that there would be a problem, because I paid my warranty, but it seems like, it was to take my money, but not to help in my time of need. It was $1193.00 for the motor, I paid more than that for my warranty. Since they won't help, I feel that they should reimburse my money. My claim # 709911.

I purchased an extended auto warranty from us fidelis and made over $1, 080.000 dollars in monthly payments. When my car needed service I found no auto repair shop would repair my car and the auto insurance coverage was not good anywhere. I was denied any refund of my money even though no car repair were ever made.

Mepco Finance Company and US Auto Protection Extended Service Contracts scam together. I have never been lied to so much by 2 companies in my life. Every phone call I made to either company, I was told a lie. They scamed me out of money. Said they would reinstate me after they canceled me for no reason. Got my money and canceled the next day. This just didn't happened one time, it happened twice. They treated me like dirt. This is all recorded on credit card payments they took from me. Please don't buy a contract or get financed for anything with these companies, it is just a big scam. Another thing, the person you talked to before, that told you all these lies, I was told, no one works here by that name. I was also told they have loop holes that gets them out of paying claims.***BEWARE*** DO NOT DO BUSINESS WITH EITHER OF THESE COMPANIES>>> MEPCO FINANCE COMPANY and US AUTO PROTECTION EXTENDED SERVICE COMPANY. PLEASE DON'T FALL FOR THERE SCAMS! AND lies!

My policy was canceled moths ago when I spoke with the agent and MEPCO. Yet, I got an email today stating that I owe money and that my policy was not canceled and to contact Tier 1. I don't know anything about any third party involved like Tier 1. The only thing that I know is that I canceled with my agent a week after purchase, and there was no additional information that was told to me about Mepco or Tier 1 to cancel. The agreement is to cancel with my agent (which I did) and document that with stop payments through bank of America, National Auto Services, and Mepco.

My bank has been notified and it has been documented that the policy has been canceled at the National Auto Services (Brooklyn, NY). If I never received information to call Tier 1 and I called all the numbers given to me to cancel, then you cannot bind me to this contract. I really just want this resolved without any legal action. But, If this account does not cancel and this falls on my credit report in as little as a late payment or worse - legal action will taken to show that my attempts to cancel were redirected and ignored and all three companies listed here need to be reported to the BBB.

We were sold an extended warranty on our 2006 Chevy one ton. We have a garage that we work on our company vehicles in and we service our own vehicles. We're not licensed mechanics but we work on trucks all the time. The fine print in the contract stated that all maintanance had to be done by a licensed mechanic or else the warranty was void. The trucks 4x4 transfer case was damaged and we took it to a transmission shop.
The owner of the shop contacted mepco and was told we had to provide the paper work showing the mainantance records or else they wouldn't cover the cost of repair.So we spent $1500 for a warranty that wasn't worth the paper it was written on. Now we are going to have to pay the for the transfer case repair out of our own pocket.

We have a Mazda MPV, it developed a popping noise in the frontend. we took the car to the dealership where it was discovered the coil springs were string the inner fender cowling. We have the the Platinum Warranty which was suppose to be bumper to bumper coverage. Well it is not. Mepco considers the inner fender cowling as trim and not essential to the vechile even though the inner cowling is there to protect the CV joints and front wheel drive system from damage . As a recourse we contatced our locale Mazda dealership andthey are going to take care of our proble, at little cost to us. This bumper to bumper warranty is a rip-off. We will be cancelling ours

Terrible customer service, rude comments when asking for information.Unwilling to help or provide information.I asked to cancel my policy and she responded by saying (You must have money to throw away, your policy will be cancelled.) Then hung up on me. My reason for cancelling the policy is because of not receiving what I was promised in the policy.Four times I was told the policy did not cover what was wrong with my car.This company is a liar and a thief. I made my monthly payments and never recived what was promised.

I bought auto insurance on my used Buick for aftermarket coverage. First my transmisson on the car went out and it took 1 month without a vehicle, and they only paid for my rental for the cheepest car, $225.00. That was for 5 days.. they sent a transmisson, and it was the wrong one, so they had to find another. then when that came in. It worked for 4days and the trans, was not shifting right, and sitting at a light it said on the speedomintor was reading 100 miles and hour sitting still. Took it back the shop said after having it for 5 more days with out a vehicle, that it was the computor system. Called Mepco and they said it was not covered. I had the Platinum coverage which said bumper to bumper, that says then everything, , But still not covered... There card says Peace of Mind for the next bump in the road ahead. "BULL ###' this company is a sham, and I don't recommend this company for anything, I am telling you avoid this company at all cost... They don't stand behind anything...