Merchbar
Reviews and Complaints

Bought Item based on picture posted on their website. Their price was $20 higher than available via ***, but I was willing to pay a premium to obtain the item as shown. Once the item was received, turns out to be different artwork than advertised, and is the same artwork I could have paid much less for. Was this deliberate?, Bait and switch, or just sloppy? Of course, no returns accepted on this type item, as they pointed out after payment made. In this competitive market space, you have many options. Do yourself a favor, and buy from someone with better performance.

This company is the worst they lie about products put false pictures up of whole albs then send out 7 inch records not 12 inch records with completely different covers .They lie saying items are shipped and don't provide tracking numbers .Be aware of them they are dis honest unreliable and scam people on a regular basis .I tried to cancel a order as I read others have had same problem but they don't let you cancel orders even when they are in the wrong I tried to cancel 15 minutes after purchase due to finding out they did t have items in stock and they lied saying item had been shipped .They need to be kicked off all selling platforms

DO NOT TRUST! I ordered a Juice World hoodie as a gift for my friend and within 5 minutes decided to cancel as I realized it would be shipped next year late February. Any good and decent company would refund the customer fully as it was within 5 minutes and no packaging or shipment could occur within such a short time period, but these people are CONNIVING. They would reply to my emails every few days saying that they were working on getting me a refund and cancellation as they understood I canceled within 5 minutes. Within a week, you can guess what happened, they said it was too late to give a refund. These are the sort of companies they warn you to not trust when shopping online. DO NOT BUY FROM HERE!

Purchased a vinyl album from their website.10 days later received the CD version instead.Was charged over $50 for item, including tax and shipping.CD sells at other online retailers for less than $10.I reached out to Merchbar and this was their reply:"This is not the kind of experience we want you to have, and we apologize for the mishap. The company that makes the item may have listed the item incorrectly. We have reached out to them to request a return label so you can return the incorrect item at no cost. We will let you know once we hear back from them."What?! So you didn't directly sell the item and now claim it's a third party's fault?I contacted my credit card company to dispute the charge nonetheless.I purchased a vinyl pressing not a CD that was delivered.

I don't know how this company stays in business.. I ordered an album for my niece on December 12 and paid the $10.95 for expedited shipping which GUARANTEED Christmas Delivery. It's been "in transit" since December 16th and still not has not arrived as of January 6th. Despite numerous phone calls and emails to the company, I kept being told that it was out of their hands because they had a tracking number and that I had to keep checking it myself for updates. It was now MY problem. They also refused to issue a refund because they will only do so if I receive the item damaged. I never received it. Luckily, I ordered through PayPal who resolved the issue in one day and issued me a full refund. Unless you enjoy aggravation, false advertising, inept customer service and a charge for something you'll never receive, do not order from this company. Check out the other reviews which prove to be very similar to mine.

Purchased an advertised special of the day. Had to buy through Instagram store to get the deal price and free shipping. So I opened an Insta account and went to their store. Put the item in my card and it showed the right price and free shipping. Closed the transaction out and my receipt showed FULL PRICE - AND they charged me shipping. Got my merchandise and it is great - but after dealing with 5 different 'customer service' reps, they refuse to fix the error on price and shipping. They insist that I didn't buy it through the Instagram store so it is full price with shipping. NOTE that I have spent several thousand dollars with them over the past couple years. They had MANY s*** during that time (extreme delays, damaged goods, wrong items sent, one item that never arrived) but they always had good customer service reps who took accountability and fixed things. NO MORE! Do yourself a favor and buy elsewhere.

I ordered a hoodie that was on backorder and received it about a month later. To my surprise, the hoodie did not look anything like the one being advertised on their website. The hoodie on the website looked like a good quality heavy material that was worth the $75 being asked for it. The one I received was so thin that you could see through it and the zipper on the front was different. I asked for a refund and they would never address the fact that it looked completely different on the website and instead apologized that it wasn't up to my standards. They wanted me to pay for return shipping and said they were not responsible if the item was lost on the way back to them. Luckily, I ordered it through PayPal and they were able to help me get my money back. Beware of this company, they charge a lot of money for fraudulent items that are not as described and deceive people. I just wanted to share my experience to hopefully prevent others from getting ripped off in the future.

They commit fraud. I purchased a sweatshirt on November 30 for over $100-my nephew's Christmas present. A big deal. Supposed to be shipped by December-mid December. Never did, and I was in touch with them (no phone number BTW-never trust a company that can't provide a phone number is now my motto) and got all sorts of ridiculous, unhelpful, vague responses. Finally, an update that it was late January. I finally checked (exhausted by the whole process) and it still said "in process". Wrote to company to cancel. I would have done earlier but my nephew wanted that sweatshirt so badly. First they wrote back the order never went through so they can't credit me. Then when I sent the actual confirmation and said I'd have a legal issue (not like they cared) they said they would try but can't guarantee that their supplier would allow that. So no sweatshirt, Christmas *** paid for, and now I have to contest this with my credit card. I hope they go down and under. Just a fraud.

Placed order in first week of December for a vinyl album. Their FAQ's on their website said they process orders in 2-3 business days and ship in 6 business days. Several weeks later, the order still hadn't processed or changed status at all, so I reached out to customer support and was told it's actually 15 business days to receive the item once shipped. As the order was intended to be a Christmas gift, I then requested to cancel the entire order. I was told it would be cancelled, and then immediately after that they supposedly shipped the order anyway so it couldn't be cancelled and I was charged for the order. I was then told I could refuse the package once received and they would refund me when it arrived back to them. Well, it's now been almost an entire month since the order was placed, I still haven't received anything from them, there are no tracking updates to give me any indication when or if I will ever receive this item. At this point, it seems like they are a scam and just charge you and never send you anything. I will now dispute the charge through my bank since Merchbar refuses to do anything about this.

Order 3 Quiet Riot Mental Health vinyl, which I thought were 12" LP's only to find out they are 7" 45's didn't say a thing in the title they were 45's. I sent a note to cancel and here is what I got back from them "We can certainly understand your request to cancel your order. However, the official store's merchandise provider of your Metal Health (Bang Your Head) vinyl record has already confirmed your order. It will be in the processing stage along with the Mechanical Resonance and Wicked Sensation vinyl records to be ready for shipment soon. Sadly, we cannot cancel or make any changes to the order at this point.Please also note that vinyl records can only be returned if defective or damaged"Wow these guys mislead you take your money and there's nothing we can do. I see this is not the only time this has happened reading others on this page.. I've always said it's hard to deal with "Perfect people" and these guys must be perfect. I also bought 1 lp for *** and in less than 7 days it went on sale for *** and they said they don't price match and told me it was not the same one this is BS it was the same one. I won't have any reason to deal with them in the future I don't care how low there price is.

AVOID MERCHBAR LIKE THE PLAGUE! After reading up on others experiences, Im convinced they are con artists. My experience: At checkout, my $250 order of a dozen LPs was placed TWICE! 2 duplicate orders created with the same time stamp. Contacted them right away after receiving two separate confirmation emails and confirming duplicate charges.3 days later I FINALLY get a response from them telling me unfortunately, its too late to cancel them because theyve already been shipped. Im angry, but I figure i will just send the duplicate packages back. So they finally arrive in my building package room (building staff accepts all packages for tenants) and I email Merchbar again, to inquire about how theyd like me to go about getting the duplicate records back to them and THIS is the response I get:We're sorry that you weren't able to refuse the delivery for the duplicate records.We understand that you would like to return them free of charge. Unfortunately, as much as we'd love to accomodate your return request, I am sorry that we're unable to.Please note that vinyl records can only be returned if defective or damaged. You may check our Returns Policy here for your reference. We appreciate your patience and understanding in this matter. In the meantime, if ever there's something you need assistance with, please feel free to send us a message, and we'll gladly help you.Regards,*** Merchbar Fan SupportNEVER AGAIN!

Just like every other comment on here I have absolutely NOTHING good to say about this fake website! Went and made a purchase for some vinyl records as a gift for a friend. They're charging $27.99 for the product and for fast shipping an additional $14 and change. The website says "price match guarantee" so I figured they have the same price as everyone else. Unfortunately I was mistaken and found the exact same product on Amazon for $23.99 and FREE SHIPPING! LITERALLY not even 2 hours after making the order, I tried to cancel the order and issue a refund. They tried telling me that the warehouse has already received my order and they're preparing it for shipping so therefore it is too late to cancel my order or issue a refund (2 hours after making the order)I still had not received my tracking label like they said I would within the first day of placing the order. So why the *** can't you cancel the order when it never even shipped?!?!?!Than 2 days later they want to send me a tracking label for the product. STAY AWAY FROM PURCHASING ANYTHING ON THIS WEBSITE! They don't want to give me a refund or cancel the order so I contacted my bank and they disputed this bull s*** charge! So either way I'll get my money back and send them their trash! It baffles me how there are tons of comments and issues from numerous people ALL WITH THE SAME PROBLEM! And not a single thing has ever been resolved! There is not 1 SINGLE positive review about this entire company! That should tell you something!

I bought a sweatshirt for my friend for Valentines day was told it would ship on or around the 14th of Feb. I have emailed countless times to cancel and get a refund but keep being told the company that ships the item has not responded. I spent almost 90$ for this sweatshirt. I either want the sweatshirt shipped to my friend or my money refunded of $85.26.

Followup regarding Complaint #*** I am seriously confused as to why a company can operate and totally ignore someone who has entrusted their money with them after a blatant bait & switch campaign. Now, not only are they not refunding my money, but they're sending me the same item back that I just returned to them and acting like this is acceptable? What is going on?

I ordered a vinyl album from this company before Christmas. I finally get what i thought was what i ordered and it wasn't. I wrote the company so they would send me the correct item. They stated they would send me the correct item, and when I received the item today, it was the exact same incorrect item. They wont provide a phone number for anyone to talk to to get this problem solved. I have asked that they either send me the correct item, or i am requesting a refund.

I ordered a product online. It was sent to the wrong post office on accident. My courier knows me and was not involved. I messaged merch bar and they said my product was going to be shipped back but they will not or would not resend the product back to me. That's messed up because now its sold out. Anyway now they are having issues with their system and won't issue a refund. And apparently they do not have a phone number. I want my money back...they are no longer responding to my emails.

on dec 15th i purchased a vinyl from them, but there must have been glitch on my end or theirs, because I was charged for it but did not receive a confirmation e-mail from them. I ended up buying it again on dec 21st and this time received a confirmation e-mail. I called them and e-mailed them to be refunded ($32.80) and they were not at all helpful. In fact they wanted to help me track the order placed on dec 21 and did not offer anything on refunding my purchase on dec 15th. my request for help number is (***) and I am hoping to get a full refund for my purchase.

On 2/16 I placed an order of a record for $25.74 on accident through merchbar. The money was immediately taken out of my bank account. I realized the mistake and requested the order be cancelled twenty minutes after it was placed. I received a reply almost three hours later stating that it was too late to cancel. It has now been over two days since the order was placed and it has still not shipped. Why was it too late to cancel but after multiple days it still hasn't shipped? The customer service staff has not been helpful at all. I would like the order to be cancelled and a refund issued. Please help me with this.

I paid this business a total of $60.11 between two separate orders. The website claimed my purchase did not go through the first time, leading to me attempting to purchase again; also declining. I checked my e-mail to see that I was charged TWICE since the website wrongly informed me and immediately emailed customer service. *** then informed me that it was too late for a refund for two of my purchases, stating that they couldnt provide a refund either way unless the items arrived damaged. My order number is: CONF6070893-6217101 I am extremely unhappy being charged over $100 without being able to receive a refund.

I placed a clothing order on December 3rd through the merchbar website. The total cost was $350.00 and was paid via credit card. I have yet to receive my purchase and when I track the package it says my items were returned to sender. It is very difficult to communicate with merchbar. They do not make it easy and this is a huge red flag. They will only communicate via email and they dont answer my questions or provide details. They only refuse to reimburse my money stating they dont have the items and cant return my money. I want my money back and I dont think this business should be allowed to scam any more people. From the reviews on this site alone it sounds like this happens often

I have sent around 2-3 Emails to there support address listed on there website.I asked to cancel a order and did, They also multiple times have said I would be getting a refund since they charged my credit card for a order I cancelled.Transaction Date:11/05 Amount Paid:$21.00 Item: *** I would like a refund to my credit card which I paid with. That is all. They have said they will issue a refund but it seems they never did or will not.Order #: CONF5724742-5671601-Status Cancelled on November 5th Order Date: 11/5 *** | Ride The Lightning Album Art *** 3X-LARGE Quantity: 1 Total: $21.00

I purchased a Genesis T-Shirt and was sent the wrong one. CONF6035505-6025969. Their policy states a full refund is due for incorrect items. After receiving the wrong shirt, I emailed Merchbar on January 10 as instructed, expecting a reply within 24 hours. No response came. I followed up on January 11 and 12 with the same result. I then contacted Complaintsboard.com for Merchbar's number, called on January 13, and spoke with a representative who promised a callback in 2 days, which never happened. I called again on January 19, spoke with another representative who acknowledged the issue but couldn't explain the lack of follow-up, and claimed they would respond within 48 hours.

On November 17th I placed an order and was charged $118.65 immediately and notified that the order should ship in 2 weeks. On December 1st I checked the status and it now showed that the items were on back order and not due to ship for another 4 weeks. Since it was a Christmas present I reached out online to them and requested to cancel. Even though I did not received any confirmation, I checked the status again in a couple of days and it showed that my order was cancelled. I am still waiting on the charge to be credited back to my credit card. I have call the number listed for Merchbar 3 times. Every time I have been told that they will expedite my request and I should see the refund in a couple of days. Today I found out that the people I have been talking to actually work for an answering service and not Merchbar. So there is really no way to reach our to Merchbar, if it is even an actual company. I feel very helpless and am so frustrated.

I purchased an item on 12/9. I looked for a website that would guarantee Christmas delivery which is why I chose this one. Between 12/9 and 12/23 I sent 9 emails following up on my order ensuring it will arrive in time I was cited with policy which told me it would arrive in time. Followed up again and suddenly a 3-5 day processing time turned into *** days I have asked to cancel but that's not possible and no one can tell me when it's getting shipped. It finally arrived on 12/28 and I'm trying to return it. This week alone I have filled out a form for return and called the office twice looking for some follow up. I am now up to 23 emails to this business and don't have a method to return this item. I am beyond furious with this and don't know what to do! I just want to return something that was supposed to arrive by Christmas, good thing gift cards exist so this is now my problem and not my nephews. I have no need for this item after Dec 25th! CONF5986245-5955979

I received an email from Merchbar advertising a special deal on a vinyl record for just $7.59 plus S&H. As a music enthusiast, I couldn't resist the offer and promptly paid $11.58. Confirmation emails for the purchase and shipping followed. To my dismay, I got a CD instead of the vinyl. I've documented all interactions, including with their unresponsive customer support. Despite promises, no vinyl or refund has been provided, and they've had the returned CD for three days. Original order: CONF5240206-5383735.

On October 6th I place a pre-order of Avenged Sevenfold Nightmare vinyl album from Merchbar.com with a total charge of $31.95. This was $25.19 for the item plus taxes and $3.99 shipping.At the time of ordering I was told my PayPal payment method would not be charged until the item was shipping, yet they charged me that same day.Now the release date has changed, as well as shipping date, to February 4th 2022 and the list price has dropped to $21.99.Every page of the website claims they have a "price match guarantee" but they aren't willing to partially refund the price difference and tax difference for this item I SHOULD NOT HAVE EVEN BEEN BILLED FOR YET! All I am asking is for them to fulfill the price match guarantee!I have attached screenshots of my original receipt from October 6th and a screenshot of the item listing and price current as of December 11th.I honestly feel that since they guarantee price matching they should have to, at least match their own price. I feel should get the match with the sale price of $16.49 but all I am asking is to match the $21.99 price before the sale.

On November 30, I placed an order with Merchbar for 1 Ice Nine Kills, The Silver Scream 2: Welcome to Horrorwood "Love Hurts" Variant LP Vinyl album and 1 Ice Nine Kills sticker pack. These are products from a band (Ice Nine Kills) that are sold through Merchbar and were intended as a Christmas gift for my son. I received a confirmation e-mail with Order# CONF5933509-5889793. The confirmation e-mail also included a link where I could check the status of my order. On December 11, I reached out to Merchbar via e-mail as I had not yet received my items and the status via the email link still showed it as being "processed". On that same day I received a response from "***" at Merchbar fan support indicating that they were reaching out to the company that makes the items for an update. On December 12, I received a promotional e-mail from Merchbar advertising Ice Nine Kills merchandise and stating 12/12 was the last day to guarantee delivery before Christmas.On December 13, "Jehiel" at Merchbar fan support e-mailed advising that the order was still being processed and I would receive a notice when it shipped. No explanation was provided for why it had not yet been shipped. Between December 15, and December 24, I reached out to Merchbar support approximately 8 times to inquire into the status of my order as the e-mail link continued to show it as being "processed" and I never received a shipment notification. Each response I received from Merchbar support appeared to be the exact same stock response I had previously received and I never received any information as to why my order was stuck in processing and had not shipped. After Christmas I requested a refund as I had not received my order and it was intended as a gift. I received what appeared to be a stock e-mail stating that my request would be processed. On December 28, I received an e-mail from "***" stating that there is no timeline for my refund.