Metro by T-Mobile
Reviews and Complaints

Arrive at store to ask for information and asked about the difference of Hotspot service and Data usage and the employee explain it very broadly and acted like I was an irritating customer which the conversation only lasted like 3 min and called MetroPCS later to ask for the same information and they explained it very detailed and very courteous and respectful aside form the employee that was at the store.
The incident was between the times of 6pm-7pm. In the attached photos you will find the exact location of the retail store.

The worst phone servive ever treat you like a contract paid my month service to have my phone back on was supposed to be 30.00 was 46.00 and 7 days later shut me off when i paid over my month service are they that hard up never should have left Boost i guess metro pc doesn't want my business and of course you call customer service can't tAlk to a live person Gp Figure

I call metro pcs an and told them that I was making a payment to somebody else's phone for a whole year what can I do so they checked it and told me I cannot do nothing so what I did I called call back again and ask him can I get the money but at least towards my payment they come telling me no because there was a lot of money so now this is not right and it is not fair as a customer paying somebody else's telephone bill which I did not know and it did not tell me every time I make a payment so what can I do to get the money put on for but when I make payment or what

At Tyrone Mall Metro PCS store on 2/3/18 I was treated very bad by your representative named Mohamed.
He didn't want to help me, when the other rep tried to do it, he slapped her on the hand, he screamed at her and when I said that is not the way to treat clients he said "I don't care".
When I asked the telephone number of customer service he started screaming at me as well. I told him I will call the mall security and he said "Go ahead ".
I can't believe these kind of people are helping clients.
Please, do something about this person.
He doesn't deserve to work in your respected company.
Thank you

Originally my wife and I had wanted the lg aristo when I went in and stated which phones we wanted they said I would have to pay a down deposit to hold the phones and I did I paid half down. Mind you this was only to hold them less than 24 hours till I got paid. when we went in the following day, I walked up and told them my name but that I wanted one lg aristo and on samsung j7. They said they were sold out of the Samsung j7. But if I wanted I could go to another location and see if they had any left. I said no thank you ill just pay the rest for the two lg aristo. They said sorry were out ofthat! After that I just needed my phone I had to get back to wOrk. we had to leave with two of the worst phones on they market. I made a complaint the the tool free number they said they would have them switch it out they just needed to speak with the store manager. I spoke with him and he stated he would await their call I called the tool free number back and told them he was waiting and after a few hours I wanted to knOw what to do and the toll free number people told me they couldn't reach him so by this point we were set Past the so many hour rule in the warranty. Now they have us paying for less data than anyone else and cost us more for it? And we live in a 4glte zone by Thier own map and still have no signal.

The sales guy in Bremerton, Wa. On callow street told me the Lg K20 was a good phone cause they were out of the Samsung j-3 when i switched from straighttalk to metro pcs on 12-29-2017 well i ask the sales dude to make my bill payment on the 1st of each month noo he couldnt do it, instead of charging me an extra $12 dollars so it could be on the 1st no i had to be suspended on the 28th of January 2018 so my grip is why didnt your sales person do what i asked and also give me the samsung j-3 ? I see how it is your company likes to take advantage of an older lady like myself. Shame on you. My phone# is [protected] in case you wanna make it up to me which i doubt. BBB here i come

a representative i talked too by the name of mandy or mindy i talked to her and she said i had to pay the 64 dollars and then it would go back to 40 dollar plan and it was in the negative then i talked to some guy he was able to do a claim to refund me my money she didn't know what she was doing i want her fired i didn't get a survey if i had one i would rate her at at a 0 for her lck of not knowing to do her job i told her it was in the negative and she said i had to pay it i am so outraged

Purchased a new phone w/accessories. After having the phone for a few days it would not turn on or charge. I tried to return the phone and was told I couldn't. The only option given was to receive a replacement phone since it was under warranty. I do not want the same phone. Why would I want the same phone that clearly has issues? I wanted a different phone and would pay the difference. I was told if I wanted a different phone I would have to purchase it outright. There was no refunds or exchanged. So basically I was stuck with the phone. I was told I could get a replacement phone and that is it. Well the day I went to the corporate office they did not have the phone in stock. The CSR supposively ordered me a new phone. I was suppose to receive a call from Metro once the new phone arrived. It's been 2wks and I have not received a phone call. I have been using my old phone with a cracked screen. Even after I spent almost $200 on a new phone and accessories. The customer service sucks. I don't understand how this company can get away with so many complaints. Well I went to another cellular company. I will NEVER use Metro PCS again!

I lost my phone on the 01/07/18 I call and cancel my service so no one would use my phone the next I went to the store to purchase a new phone the guy would not let me buy a phone of my choice for upgrade he said I would have tp get anew number and pay all fees not to mention I just pay my phone bill on the 1/02/18 so I was force to go to verizon I had been with metro pc for years I think they need to be better trained instead of alway looking for a Commission

I've never worked with such a disrespectful manager in my life who brings their personal problems to work and let that affect their attitude towards others. I find it not fair how this company let this go on for so long without a comment being made about it. This manager used cuss words at me more than once and I can't tolerate such a abuse anymore. If you want to know what this is about you guys will you do your best to get in contact.

My service was interrupted due to metro automatic system errors. Called to speak to CS. Worst experience ever. Will take all my business to other company. Rude customer service. Poor help from anyone. Losing so much money because of a metro system error. I will make sure i let anyone i know with a metro pcs service that they should switch. Metro is not the go to company anymore. I have been with them for over 10 years and still get treated like nothing...

I just received a phone call from a man screaming at me, I asked who is this? He said Jamie's boyfriend. The store manager of your Lewiston Maine location. She and I had a personal private agreement and I now feel threatened. Is this policy to allow this behavior? Now she, Jamie is texting me ad harassing me, I asked her to stop harassing me and I am filing a complaint. How many other people are aloud to call me that aren't employees or do you just give out people's phone numbers? I'm not even sure I want metro PCs anymore. Am I going to continue to be harassed? I'm afraid to go into the store now to even pay my bill. I am a disabled woman and don't need it deserve, please contact me [protected]

My self and husband went into metro pcs store in Hemet employee assted us I explained my daughter gave me her phone it's not active now but my daughter reset the phone wiped it all told her I want to turn it on but if I do that will I still have to sign into the goggle acct once on phone or will it let me start all over because my daughter don't remember the acct once on the phone no way of signing back into old acct on that phone she said no problem took the phone put in info collected payment for adding a line to my husband acct handed ne the phone back said all set I walked outside to get my phone all set up and couldn't because if the goggle acct info it needed went right back in told her I can't get my phone going because it needs old acct for goggle I told you I didn't and can't get she said oh well than phones no good walked away went to another store they couldn't help went back to the first store another employee called manager they told me all I can do is upgrade phone or lose that money I paid to get my phone to work it's really upsetting they screwed up I had to pay two times more money so I didn't lose the money I already paid pior to doing that and they couldn't even discount any thing or offer me a case or glass protector nothing I and my husband are so upset the employee didn't care about anything but making a sell than screwing us even worse bull ! So I feel that we should of been confasated some thing for the incoveance and hassle and having put out more money we didn't have to put out too it really B S it's so much headache we might be changing our services next month because we feel it's only about taking money not your costomers

Hello my name is Jillian Ford, roughly two weeks ago I brought my phone to the metro store on highland road, Baton Rouge, la. It was getting hot and not charging, told them it was still under warranty. They agreed to replace phone said it would take a little longer because of holiday and I'd have to pay $17 p&h. I said OK... After Christmas I call they say oh phone not here call back... I called for a week or so.. Thursday I was informed my phone had come in, someone called the broken phone got no answer so they sent my phone back. I supplied them with an alternate number as there are two lines on my account. This is sheer incompetence... I think my situation should have been handled better. Now I have to wait another week for my phone. Why should I still have to pay handling for this inconvenience? This is ridiculous!

Hello,

I am writing you concerning a phone which I feel was pushed on me by your representative at the downtown Portland OR location. This phone is obviously used. When I got home I thoroughly inspected it and there were clear signs of wear. The "deal" I was pushed into purchasing was the "last one" in a package deal. The person said there was no way I could purchase this phone without the very cheap cover and the screen cover that was placed on wrong. I was going to replace the other phone on my plan in two weeks when I get paid in two weeks but I am seriously contemplating switching carriers. I know this phone is used because of the wear and when I installed Google play another person's name came up. Also, when I was getting directions another person's name came up on the bottom of the screen. I have a friend that bought a "new" phone at the same location. When she was putting my information into her contacts her device asked her "Do you wish to save this number again?" It turns out that she has 5 contacts that are the exact same as the previous owner. This is a serious safety breach. What if there was information in there that could have been used to break into my home? I am considering using legal action against PCS Metro to make sure this never happens again. I'm still deciding if I'm going to switch carriers.

Alright my complaint is that you know I'm thinking about discontinuing my service you know my phone needs upgraded and the last time I upgraded actually degraded and had to pay a hundred some dollars and I've had so much trouble the phones don't last very long they last at about 8 months I know they're most in a refurbished I don't see any deals for the members only people switching from other networks if there's no deal when I spend $100 a month or more for my in my mother's phone and I can't get a free phone and her and upgrade maybe there is much better offers out there I know

After moving to N.E. GA. I had the ability to make a phone call & slowly get online. Three months later I can't make a phone call or get online.
I drove back down to Buford Ga hoping to get my 4G back. I called customer service & she tried to help me but nothing changed. What in the world has Metro PCS done? Did you lose your tower leases? What happened because the only sure thing I can do with my phone is play a game of Solitaire. If I had not just paid my monthly bill I would change carriers/network in a heart beat.

Too long to write all, too many to list and forgotten, so terrible no words can describe!

Go pull calls and notations to see how many times how many days I have called and see the anguishes and time wasting you people have caused for me.

It is one technical issue but 100 or more human issues of horrible customer rep. I have to incur.

863.272.0361 call me

Poor customer service. I purchased a zte pro from a metro PCS store and was promised a 60 dollar mail in rebate on March 3rd 2016. They never sent me the money and I just called and customer service told me I can no longer received the rebate. I payed 100 dollars for my phone and they failed to give me what they owed me. Customer service told me that there was an error in there system, which has nothing to do on my part of the purchase but they are at fault.

I've been a customer with Metro for probably as long as they have been around. I have paid for at the least 2 lines per month, sometimes more depending on which kids are living at home etc. Right now I pay $100 for 2 lines. I've also been paying my son's bill for the past couple of months which is an extra $60. I went today to get my granddaughter a phone for Christmas and I thought I would just add my son's and my granddaughter's lines to my account and it would be the 4 Lines for $100. WRONG! That deal isn't for long time loyal customers, its just for the new customers. I will be paying $220 for my 4 lines. What is wrong with this picture? I guess I should start shopping around for a better deal elsewhere unless they can right this wrong. Heck I would be happy with 3 lines for $100.