Metro by T-Mobile’s earns a 4.5-star rating from 5193 reviews, showing that the majority of mobile service users are exceptionally satisfied with their cellular plans and customer service.
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The worst experience I have ever had with any company ever!
I have had the most horrible experience with Metro PCS. First of all their website happily claims 24 hour customer service, however if you try to call and get an operator it will never happen, it will say Im cannot do that but try our website.
Of course on the website there is no email or any way of contact except calling, even the people at the store are useless. Secondly I received my replacement phone after filing an insurance claim only to find out the suspension I did on the account is really not that at all. Every other company I have ever been with before thats pretty much all, when a customer service reps tells you not to disconnect the phone but to suspend it, it means that when your replacement comes you will be able to resume where you left off, not loosing your balance, well this is not how they work, I was told suspend only holds my phone #, ok well I may not be the smartest person in the world but why would any person pay 5.00 a month for insurance, pay a 50.00 deductible, file a police report, file the claim report, have it notarized, and still loose the month Ive already paid for when I could have went to the store paid 99.00 got a brand new phone, the 1st month free and had this all done in a matter a minutes. I would calculate my loss at 58.00 for the month i lost, 6 months at 5.00=30.00, 50.00 deductible, hours and hours of trying to reach the 24 hour customer service dept and lost time from work as I had to drive to a store to try to turn off the phone which they cannot do and had no more help for me than call the 800 #.
THIS HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY COMPANY EVER. ITS ALL GOOD UNTIL YOU NEED HELP OR TRY TO CALL THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Metro by T-Mobile complaint handling
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Metro by T-Mobile Contacts
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Metro by T-Mobile phone numbers+1 (888) 863-8768+1 (888) 863-8768Click up if you have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone numberCustomer Service+1 (800) 999-6389+1 (800) 999-6389Click up if you have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone numberYoung America+1 (866) 862-3397+1 (866) 862-3397Click up if you have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone numberAsurion
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Metro by T-Mobile emailsinfo@metropcs.com100%Confidence score: 100%Support
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Metro by T-Mobile addressMetroPCS Wireless, Inc. PO Box 601119, Dallas, Arizona, 75360, United States
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Metro by T-Mobile social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 28, 2024
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I paid my bill on the 6th of every month and on the 6th they text me and tell me my data is gone and it want kick in tell the 7th so they want me to pay them 5$ for data for one day till the 7th when my bill is already paid thats just wrong and beating me out of 5$ every month when my bill is already paid i shouldn't have to 5 more for nothing
Metro PCS wont take my cards all of a sudden, online and over the phone. With how many people this is happening to this is an obvious scam. [censored] METROPCS!
On Stepember 29, 2019 i went to metro store to see why was my plan changed they tried to charge me a fee for services that had been turn off this is a month to month not year contact which you report to credit report. they have been getting over and something needs to be done about this is illegal there staff is very rude and getto
I purchased iPhone 6s and now cannot receive phone calls, phone gets hot, everything freezes up. Found out they upgraded to a 5G network and unfortunately my iPhone 6s does not support the 5G network? Really? How do you sell a phone to somebody knowing that there phone is not capable to run on 5G network? Pathetic! Bad Company, never recommend.
Harrassed bullied disrespected. Forcable threats if not sold illegal phones
The complaint outlines everything including three FCC complaints which have been ignored by Metro customer service. I have contacted counsel but are awaiting management response from Metro.
No update, just want solution.
Your employee is strung out on meth. Very bad reputation for your business! Get better help!
I purchased two phones, in November 2018, I believe and since then August 17 to change pin.It took place at 329 myrtle they fraudulently added a pin.I never put no high security pin.
My connection to service sucks i am constantly losing service' it took me a few minutes just to get on here to make a complaint...very seriously considering going somewhere else...ive had it with metropcs