Metro by T-Mobile’s earns a 4.5-star rating from 5193 reviews, showing that the majority of mobile service users are exceptionally satisfied with their cellular plans and customer service.
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phone service/quality of phones
Recently purchased a new phone(kyocera) from metro pcs and the charger is not working.Took the phone and charger back to the service center and was told that there was a shortage in charger, instead of them giving me a new charger they was going to sell me one for 25.00 dollars. I didn't think that was fair seeing that i purchased it recently. I was also...
Read full review of Metro by T-Mobile and 2 commentsoverbilled by metro pcs, and never compensated!
I've been a Metro PCS customer for many years, and am now appalled to find out that not only do they not care at all that I have been a long-time and loyal customer, but they do not seem to care at all about their customers.
I was treated horribly by a manager when discussing my bill. I'm very upset and want to receive compensation for my "inconveniences" (their words).
What happened: In April, I had TWO phone that went on one plan with a $10 discount for the phone on the second plan. In April, my bill was paid TWICE (by mistake), but nonetheless, when I learned that two payments were made on my account, I confirmed with the Metro PCS rep that my phone service would be paid and uninterrupted for the month of April and the month of May. That made sense to me.
Then on May 9th, I removed my second phone because I no longer needed it, and I needed to lower my bill.
When June came around, I received the text message telling me the amount I owed for my next month of service. It stated that my bill amount was only $28.98 -- I thought that the reason it was so low was because I removed my second phone, and they had obviously issued a credit to me. I even had the store where I was making my payment call to confirm that this amount was in fact correct. Yes, they said it was.
When June rolled around, I expected my bill to go back to the normal expected amount of $59, but was very surprised when the text message from Metro stated I owed $82! What? I called Metro right away and explained that I did not think this bill amount was correct at all, and the rep told me that I was right, in fact. She advised me to disregard that text message and that the actual amount I owed was $59. She told that if I paid this amount, my bill would be paid in full and my service would not be interrupted.
Low and behold, the next day, my phone was SHUT OFF! I couldn't believe it! I called Metro and went around in circles with a very rude manager for an HOUR. In the end, he left me with no legitimate explanation for this over-billed amount, and he told me that either I could pay the balance or take my business elsewhere.
Since I needed my phone right away, I paid the balance. But I still feel that I was completely taken advantage of.
I talked to a rep again tonight to see what could be done about this issue, and she told me that because I removed my phone in April, I lost the $10 discount on the second phone, and that I had "underpaid" my bill in June (even though it was confirmed by Metro that the $28 amount was correct)!
I asked for the telephone number to the corporate office, and they could not provide me with one. They could only provide me with a PO Box address where I could write a letter.
They didn't care that I was given "wrong" information. I still feel that I was overbilled, and until someone can make sense of this to me, I am furious with Metro PCS. It's evident they do not care about their customers. "Sorry for your inconvenience" does not cut it for me. I want to be compensated for this, and I would love to know how to contact Metro PCS corporate office to file a complaint!
If anyone can tell me how to do this, I would be so grateful!
Any advice would be helpful.
From a very dissatisfied customer,
Josie
cell phone service
Let them know how you feel
Greg Pressly
Vice President - Customer Care
+1.214.265.2550
[protected]@metropcs.com
MetroPCS Communications, Inc. 8144 Walnut Hill Ln Ste 800
Dallas, TX [protected]
USA
I have service since October 2015 and having problem since January 1, 2016. I had another carrier for over 13 years and never had a problem like this. My number is [protected] a LG phone. It show only EMERGENCY CALLS ONLY AND BEEN ON SEARCH ever since. Please contact me at [protected]. I suffered long enough.
I have had three Metro PCS Smart phones. None have worked right. I get a lot of feed back, My phone call messages are not stored and can not receive them often
The phone numbers often are wrong when they are saved, thus I call the wrong number
The number entered to save is not the number I am calling.
I get cut off often.
Poor service, as Metro employees can not fix my cell phone, or they do not know how.
The employees do not seem to have adequate knowledge of the cell phone, especially the smart phones.
I can not make a payment on my cell with *99. I can not make a payment on line, won't accept it for some stupid reason. Now I have to get in my car and go to the store to make my payment...stupid and useless. why can they not get their ### together?
bad service
I requested for an ebill from Mtero starting Aug 20 2008. The next month they tell me that all those representatives i spoke with never activated the ebill. I was looking forward to getting my ebill so i can see usage on my children's accounts.
Im very upset with metro on this and several other issues and i want to complain right to the top about their service.
The complaint has been investigated and resolved to the customer’s satisfaction.
the service sucks. i tried to talk to customer service and the man didnt help me at all. he asked if i had any questions about the info he gave me and i told him he didnt even answer my question. i asked to talk to a manager and he put me on hold and no one ever got on the phone. i have had it with metro. droped calls bad service. i would rather sign a contract then deal with this no good service. another unhappy customer. you think they would do something to keep their customers happy, but they dont. another person who wont be with metro psc.
2 minutes ago by Steelers 0 Votes
I recently bought 2 samsumg messager phone. One for my daughter and one for me. I paid 213.00 each. I have had to return the first phone I got and it took almost 3 weeks to get. I still have the same problem with the new phone. No reception and cant download pictures. I would lik to get a whole different phone or go back to a rave phone but I dont feel I should have to pay for another phone. However you can not talk to a live person about this all you get is a recording. That sucks. The place where I got the phone wont give me an exchange. I have been with this company for 2 yrs and have 4 phones on my account. You would think that if they wanted to keep the customers happy then they would as least exchange the phone. I would like to have a response back to this because I dont really want to go to another company but would like to have my phone replaced without paying for another one again
Thank you
Beth
I totally agree with you they do not do their job basically they get paid to be rude to us and not take our requests into consideration.
I understand your frustration. It seems that with these new buisness models in the celluar market offer unlimited minutes and seamingly very reasonable price plans. But what you must understand is that with these companies you are getting an automated queue and substandard customer service. Am I excusing them? No by no means. But they seem to be aggresivley expanding. I'm sure they churn rate is very high. In some respects there is an old saying you get what you pay for. Although Verizon, and some of the larger tier 1 carriers have opened up they network for a customer to bring their own equipment. Metro, Cricket, might actually be helping consumers in the long run. (Boost not included since they are owned by Sprint it unfortunatley has back fired on them and boged down their network ), Since they take away consumers from the larger contracts carriers. Be not weary you will see a significant change within the next 5 years. With etf being prorated networks opening up and unlmited plans becoming intense competition it will ultimatley benefit us. Oh by the way since I rambled on the best way to take care of any of your needs is to go into a metro "corporate" store not an indirect. Explain your problem and do not leave until the issue is resolved in a reasonable manner. If you don't have the time to go in person then call again and again until you get the desired results speak only with a supervisor. Most importantly stay cool remember your incontrol as the consumer you are paying them not the other way around. Good luck!
The worse customer service if you have to deal with the dealers. I had a very bad experience this weekend with a dealer for asking a simple question. The dealer couldn't even answer a simple questions, it seems that it bother him I guess he didn't know the answer. He told me "to get lost" I gues the simple question was too hard for him to answer. Then, I tried to call customer service, but no answer. I will never get Metro pc they provide the worst customer service, I guess they don't need the business.
their employee error they would not fix
I have been a Metro PCS customer for almost 10 years, Ever since they came to Sacramento. I can''t prove that to them because when they get newer phones, if you buy one and want the "free month" that comes with it, you have to create a new account. Anyway, 2 months ago we signed up for the Metro family plan. 3 phones unlimited calling, 1 bill. Too good to be true. When 1 phone broke, we called the customer service line and asked if we could remove the broken phone for a month so we could afford to purchase a new phone and then add it back onto the plan later. She told us yes, that would be no problem. So we said lets go ahead and do that.
Right when she removed the phone, she said "Oh my goodness" so of course I said "What?" She then proceeded to tell us that because our family plan was altered, it was no longer valid and all phones on that plan would now have to be put on a new, more expensive plan altogether. So naturally we said to put a manager on the phone, only to get hung up on.
To make a long story (somewhat) shorter, I eventually got a manager that was unhelpful, and I demanded her manager. When he FINALLY got on the phone, he tried to charge me $30 more a month than the plan we were on, and said that he wouldn't help me further. And on top of that, said he refused to give me contact info for his boss. I have found some info for the top dog of metro, and I am posting here the ID numbers of the so-called managers that so rudely "helped" me.
Manager #1 ID 1704 - Unhelpful and rude as hell. She had no concern for customers
Manager #2 ID 14261 - He seemed to want to help AT FIRST only to say we had to pay $30 more a month for a new family plan.
Both of these people should be fired, as well as the person that lied to us and said we could remove one phone on a temporary basis, I only wish I had her ID #. I hate Metro PCS now, and I will never go back to them. Funny how that works, I've always told everyone that was looking for a new service provider to check out Metro.
By the way, if anyone needs the info for the President of Metro, just google Roger D. Linquist and you should find everything you need.
I agree 100%! just screwed me on a phone that is now junk and want me to buy another one for $300.
they really don't care about anything we say and are not involved in providing good customer service ...they are just taking your money ...I see alot of people have been customers for several years ..if the service is not good why are you there so long, believe me I'm not sticking up for this rip-off company I'm trying to make the consumer realize that the public controls the suck cess of these fly by night companies in the 60's we would boycott and refuse to use the product ..the people in america nowadays 1st of all aren't american and anything is better than what they had where ever they came from ...so wake up america it's all about money if it's cheap your getting it ...and if they can rip-you off the're doing it so you are allowing it to happen why complain ..and the same goes with political figures that's why the people have the power of impeachment ...you have to exercise your righs cause they are slowly phasing them out of society ...too much change how can we allow companies like Metro PCS to operate if you don't use the sevice at all they have to close and go out of business ..foriegn business are taking advantage of America...WAKE UP AMERICA!
I agree with you I just got off the phone with a supervisor and I forgot his name but the id# was 8799 and the agent her name was tanika her id# was 703731 or 7037011 it seems like they say it fast so you cannot get it! and the other supervisors name was Abraham king. I called six times and they acted like we accidently got disconnected! I agree with you I am going to go to another carrier thanks for the company information.
unsatisfied
I just purchased a cell phone from Metro PCS about 2 months ago. Already the phone isn't working. I've gone to 3 different stores and none will replace it because it's not charging. It must be my fault but the phone was fine until one day it just didn't charge. I called the corporate store and the girl who picked up saids she's one of the managers. I asked her how many managers they got and she said a lot. What kind of strewed up company is that?
METRO PCS BREAKS YOUR PHONE WITH A " SILVER BULLET SIGNAL OF SOME SORT "
Where is this damm governments consumer protection when you need them!
Every state has a consumer protection division.
I have written FL Attorney General twice about how I went through 3 phones at Metro PCS in the course under 6 months. Then, I realised there is something else going on here. I suspect that they were hitting my phone with a silver bullet signal of some sort by calling it. And, for the record.. I used my phone as a home phone. I never brought it out anywhere with me. It would sit on my coffee table 24/7 and I live alone - so nobody else was messing with it. Each time, I returned my phone, the store rep would say, WOW... Your phone is like a brand new phone.. I wonder how it broke... IT was corparate HQ technical division doing something deviant to make cash and boost the bottom line of Metro. Its simple economics... They break your phone = You go in an spend more money.. Thats the game they are running! Please, some lawyer start a class action lawsuit against this company!
customer service at warranty center
We tried many times to contact there office by phone but no one ever answers. I have many metro pcs account for years. One of the last metro I bought (zdm 7025-m) is defective does not want to charge the battery. I went in person the the above location, I was adviced that they did not have any until the following date to come back after 10:00 am. We went there after 3:00 pm I was told the phones but they were not in the system, to come back in about one hour, when we went back very rudely we were told they did not have enough time to put the phones in the system to come back the next day.. The customer service there is very bad, we have spend gas and time to go there 3 times and still the phone is not working and is under warranty we bought the phone 02/20/08. We are a very unsatisfy customer with that office in hialeh, florida. Thanks for your time.
unethical business practices
I want to complain because my wife bought me a cell phone which I didn’t like when she brought it home. She was thinking she was doing something nice for me. I had recently had my phone stolen at a local Chili’s by an employee (bartender). Anyhow, since I didn’t like the phone I wanted to choose another phone and the store would not let me make an exchange...
Read full review of Metro by T-Mobile and 2 commentsdon't pay the insurance
I had metro for almost 5 years and I never replaced my cell, which I love it.
Bad luck..., I lost my cell last Friday 13th and my nightmare started that night!
I called Asurion the phone insurance and after 5 years of payment w/o a claim, they wanted to charge me $85!, that’s the price of a new phone!
I shopped around for the best deal and I ended in T-mobile from where I got a wonderful Xpressmusic phone and a scary cell plan w/ 2 yrs contract.
I decided this morning to talk again to Asurion, since I have 14 days to brake the T-Mobil contract, the only new option they gave me was a newer model of a refurbished phone for the same $85 and for me was no deal...surprise!, the representative recommend to me to change my service to T-Mobil if I wanted a better service!
Then I talked to MetroPCS costumer support as a last try, a very dry representative talked to me, the only 2 options he offered: pay the deductible or cancel the service..., I send the guy to H""L and with him the whole Metro PCS.
I don't like phone plans, think they are basically design to cheat the costumer and after tricking you they steal your money in a legal way, but every time I had to talk to T-Mobil they treat me as a VIP.
Then if you have Metro piece of S***T and you pay the insurance, quit paying it!, is better to buy a new phone and stop the entire "BS" before they show it to you. :)
The complaint has been investigated and resolved to the customer’s satisfaction.
It's so sad to see all the similar complaints about the insurance through Metro and being scammed out of our hard earned money and nothing is being done about it. I have upgraded my iPhone 11 to the iPhone 13 pro max and I passed my phone 11 down to my 13 yr old son and brought my other son an SE. I have insurance on all my phones because things happen... right? My 13 Yr old screen cracked and I needed to get it repaired but the insurance through Metro took his insurance off without my permission and I have been trying to get it back on for 3 months now and no luck and i keep getting the run around. I really hope they see this complaint because I won't stop until he gets his insurance back or I'm taking it to court. I have to pay $300 to get his screen fixed and to top it off all the money i did spend on the insurance before it got taken off.
get an obamaphone
Metro PC has very bad business practices, when switching from T-Mobile after 15 years to PcMetro ( By T-Mobile) I dropped the T-mobile and they turned the phones off and closed my online account, however they billed me for the entire month which means I was paying double as I'm billed by PcMetro for the same service time..that's illegal..
My advice is stay away as far as you can get...
LOL! All these comments about " I paid $100 for my 'CELL PHONE XX123' and when it broke and I went to use the insurance, they wanted $100! ITS A SCAM!"
Obviously, you guys don't understand insurance and the way that it works. Let's start with the basics, Shall we?
First off, did you pay $100 for a $100 phone, or did you pay $100 for a phone worth $200+? Were you a new customer? Did you receive any instant rebates? Was there some type of promotion or a sale going on when you made your purchase? I'm guessing the answer is probably YES to ALL OF THE ABOVE. If so, you need to realize that 99% (I'm being very generous, sadly) of the US population would pay $100 instead of $101 for the same product 100% of the time.
Now, for the ones crying "Boohoo, poor me, I paid insurance for 3 years, and they expect me to pay 1/3rd of the retail value! Boohoo!" Well, since we've discussed the price, lets move on to explain Insurance Monthly Payments.
Car Insurance, you need to have it, but you hope you never have to use it. Well, you've been paying for 10 years, and lets say, Annual Premium is $1, 200. The total amount after 10 years is $12, 000, for something you never use, until one day, unfortunately. You Total someone's 2001 Automobile Vehicle, and you're insurance company tells you "We need $500 to pay off this $1, 200 car. How dare they ask you for $500 when you've given them over $12, 000! Right? WRONG! They're saving you $700... But lets say it was a $42, 000 car, you'd still only pay $500, saving you $41, 500...
Same concept with the phones!
It's not the insurance company's fault that you're an excellent cell phone handler(although pretty dim) and never had to use them... where as some people go through their phone insurance 6 or i8 tiems a year! Each claim, they save over $50. Even if the pay $100 a year for insurance they ended up saving $300+...
It's not a scam... It's Insurance... Please, read a book...
Ur an idiot, quit using cheap [censored] phones, my 200 dollars phone costs 50 deductible every time I replace it, or let's see I could pay the 200 all 5 times I've had to replace it, do the math stupid
you are stupid
Sadly, all the company's use asurian insurance. I believe Apple Care may be the only insurance that will replace your phone for free anymore. I'm with At&t and when my phone stopped charging and I brought it in to have it replaced using the insurance I'd been paying for over 3 years, I was told I had to pay a $112 deductible. The woman explained that it's like health insurance, you pay into your insurance program, but you must pay a deductible for services.
I got a better one for you, been a metro customer since 2011, always pay bill on time. wanted a phone with more speed and got a galaxy s6 in April. with rebate, came to around $300. love the phone. then on off switch quits working. no prob I think, I purchased insurance. take to store, they are about to give me another when a clerk pulls out the sim card and says "water damage, you need to go thru insurance." ok, contact [censored]-surion. deductible is $200! what kills me is it's the same for a galaxy s7 or 8 which are much more expensive. so I pay the $200 and get the replacement. send the old one back in the envelope. THEY NEVER GET IT. now they are telling me I'm going to have to pay $275 for not returning it. once I place it in the mailbox, it's out of my control! so I'll have $775 wrapped up in an s6? the usps tracking number doesn't show up, its like it never made it into the system. I filed a search request with the usps, I don't know what else I can do, but I am NOT paying the $275. I will dispute the credit card charge and take them to court first. is this a scam or what? and if my phone had been stolen, wouldn't they have replaced it too? but then I wouldn't have been able to send anything back, right? should I have just said it was stolen? I will be canceling that lousy insurance and looking for a new carrier. to be with a cell company for six years is rare these days and you'd think they'd be interested in retaining a good customer. I'll switch now even if I have to pay more with another company. oh yea, and asurion has customer service in some other country and they read off a script. she's telling me to wait another week and I'm thinking she's nuts, I mailed it over two weeks ago, the tracking number should be showing up in the usps system. meanwhile I keep getting recorded phone calls from them about the $275 charge.
I totally understand your frustration but there is nothing much you can do about it. The best approach could be to buy insurance on the package when you were shipping it through USPS. Unfortunately, that's how insurance works. I've been through it. :/
I am paying my phone bill every month, but I can not call out from my house, I can not receive incoming calls from my house, I can text most of the time, but sometimes that fails also. My neighbor fell down and could not get up. She called me to come help her, but the call never came threw. The only way I can make a call is, I have to go outside in the street. All of my neighbors are having the same problem. I have been complaining to MetroPCS for three weeks with no success. My bill is due in a few days, so I guarantee you that they want their monthly payment. This is a shame, and a scam the way MetroPCS treat their customers.
I don't see why we all don't sue them. Companies have to comply with their clients. Take the Telebrand Company, they are the As seen On TV products. Every commercial I see on one of their products I go onto HighYa to see the reviews. All these products are crap and not what they are advertised. Alot is written about this company. Finally they got sued for misrepresentation and bad customer more service, refunds ect. Of course the billions of dollars that have to pay in fines ect is only a pinch for them but yet they are still able to continue selling crappy worthless products. These scamming lying cheating companies should All Be Shut Down Forever! Just like those filthy rich Actors get paid to sell ### products to the paycheck to paycheck ppl & they do t care about us wasting our hard earned money and like their millions isn't enough for their fat wallets so the get paid peanuts to lie to Us. Weight Watchers & that other big named one too use actresses to sell their worthless products. All bushiness's should be allowed a short start out say probation period. If the products the sell get repeated complaints in that time frame then they will be shut down that way the can only make a little profit and not years and years worth of cheating the public. Companies have to be punished for wrong doings. We all complain and complain not doing nothing about it and that's why they can get away with it. I'd say talk to a lawyer who can get not just you but everyone that has complained, been lied to and cheated out of money and sue the ### out of them. Make Reports Reports to the Better Business Bureau!
I just had a claim with asurion the metro pcs insurance company they sent me the same phone i had but its refurbished. i had it fir 2 days and i go to answer it and the screen totaly screws up now i cant see my screen so i go to metro psc and im told nothing they can do they are not the ins company... they sold it to me i pay them for it but when i have a problem they dont want to help me. so now the ins company wants to send me a phone but only if i give them my credit card number... what a joke so they can charge me more money ... hell no i dont think so... smh what ###
they suck
I have been with metro peace of crap. For about 4 years now i have had a billion phones from them. Which all sucks also i have also paid my bill every month on time. So how does metro pcs treat me. Like crap i called in to ask them for my account number. They told me they couldn't give it to me. Why i dont know nether did he. I also have tryed to call in...
Read full review of Metro by T-Mobile and 47 commentsterrible overall service!
It all sounds like a good deal, but it's really a rip off. I bought 2 phones for $300 and they are both bad. They offer unlimited mins, but the battery life is worthless. I never get more than one bar, and my phone always says "searching" signal. Customer service is equally crapy. My phones were disconnected due to non-payment, but I had paid. 80% of my calls are dropped if not more. The phones malfunction all the time. I sure got what I paid for.
What You ppl Fail to realize is u should ask Questions Befor u buy our phones...As u kno Metro Hasnt been around very long so dont get mad at us for saleing you the phone were just doing our job nobody told you to buy the phones and not ask questions.I work for them and i to have a Metro phone i have the samsung messager slide phone and depending ont the area i do have dropped calls...u cant set good single everywhere.And as far as battery life do not leave your phone on the charger over night. Tykendreia Lewis From Shreveport, La
Calls continue to drop more and more. Connection quality is has gotten worst with time. Is this company is going to ever offer g3 or even now g4 service.
No customer service!!!
Metro pcs has no customer service and crappy phones. When my daughers died we had to drive to the local corp owned metropcs store. They could no provide a replacement and told us to drive to the next store 34 miles away. That done they were suppose to get us a replacement phone. A week later we try to call to see in the phone is in but guess what... They dont have a phone number! I was able to get our local store but was told they dont have the numbers to other stores. They gave me a 888 number to call. That operator said they dont have numbers for the stores but I could call the 888 number (Naturally, that means I would be redialing the person i'm talking with). They could not even give me a phone number to their corp. Offices in texas. Rather, they want me to drive 68 miles round trip, most likely to be told, that our replacement phone is not yet in - especially with the high cost of gasoline today! Think about it - metropcs is a cell phone service provider. They are trying to tell consumers that they have no phones in their stores? Mind you though i've been lucky here so far because i've gotten around the non-human answering system. But for those who want to complain and let out the anger, here's an alternative for you I had to dig up with a little research: roger linquist, president, director and board chairman, 8144 walnut hill lane, suite 800, dallas tx 75231. You can also try mark stachiw, vice president and secretary, braxton carter, vice president and director, or christine kornegay, vice president all of the same corp. Address in texas. Oh by the way - according to their 2007 corp. Annual report on file with the florida department of state (Public records) the phone number written next to the endorsers name (Catherine kornegay), is [protected].
45 Minutes and Counting... Apparently they have removed all staff this late at night. So I'm setting things on a nice timer. Basically, because of the recent inability by MetroPCS to process credit cards, people have been unable to pay their bills on time. I, of course, being the average client, fall into this category. So I tried to pay online and suddenly, after days of trying, I get disconnected. Sucks. So I go online figuring they're now excepting credit card bills...and ... nothing. It doesn't recognize my account number. GENIUS!
If that wasn't enough, their "new" automated system is back to it's old tricks again with a new twist. They now target your phone to see if you've paid your bill. If you have then you can continue as normal with the system. If you haven't, many options for you have been removed. About the only option available is to hang up or pay your bill. I love how the system tells you "I can help you faster, but if I can't, I'll find an agent for you." What garbage!
**Here's the big hint of hints...Call 611 from your MetroPCS Phone. Keep saying "activate phone". It's always been a nice little backdoor to speaking to a live person; however, we're now at an hour an counting on hold waiting, and still no live person.
So I figure I'll harass them for the next few days, chewing up their CSR queue and timing their efforts.
Go forth and harass away! BTW, I finally after 1 hr. got ahold of a CSR...definately a noob. Aparently Metro gave everyone new account numbers...ROFL. So with new acocunt number in hand, I reminded them I had already paid and would need my phone turned on and gave the girl my Confirmation Code. Then she asked me for a credit card. WTF! I already paid and she's asking for a creidt card! While I went to go get it, she hung up. ###! I very angrily called back and waited. "The Average wait time is 9 minutes...20 minutes in this time and still no CSR to yell at. Think I'll do some research for flaming them tomorrow. 5:04AM Phone working now!
Oh, and BTW, I found a different number for their headquarters in TX. Their address/phone is:
2250 Lakeside Blvd.
Richardson, TX 75082
[protected] or [protected]
_____________________________________________
Investor Relations
Keith D. Terreri, Vice
President Finance and
Treasurer
[protected]
Jim F. Mathias, Manager
Investor Relations
[protected]
www.metropcs.com (click
on “Investor Relations”)
Transfer Agent
American Stock Transfer &
Trust Company
59 Maiden Lane
New York, NY 10038
Website: www.amstock.com
Email: info@amstock.com
Telephone: [protected]
Independent Public
Accounting Firm
Deloitte & Touche LLP
Legal Counsel
Baker Botts L.L.P., Dallas
Stock Symbol
New York Stock Exchange:
PCS
MetroPCS Management
Roger D. Linquist
Chairman, President & Chief
Executive Officer
Thomas C. Keys
Chief Operating Officer
J. Braxton Carter
Executive Vice President and
Chief Financial Officer
Mark A. Stachiw
Executive Vice President,
General Counsel and Secretary
Thomas J. Bolger
Senior Vice President, Human
Resources
Douglas S. Glen
Senior Vice President,
Corporate Development
Herbert "Chip" Graves
Senior Vice President, Market
Operations, West
Malcolm M. Lorang
Senior Vice President and Chief
Technology Officer
Robert A. Young
Senior Vice President, Market
Operations, Northeast
Christine B. Kornegay
Vice President, Controller and
Chief Accounting Officer
John J. Olsen
Vice President and Chief
Information Officer
Keith D. Terreri
Vice President Finance and
Treasurer
Board of Directors
Roger D. Linquist
Chairman, President & Chief
Executive Officer
W. Michael Barnes(1)
Former Public Company
Chief Financial Officer
C. Kevin Landry(2)(3)(4)
Chairman of TA Associates,
Inc.
Arthur C. Patterson(2)(3)(4)
Founding General Partner of
Accel Partners
James N. Perry, Jr.(2)(3)(4)
Managing Director of Madison
Dearborn Partners, Inc.
John Sculley(1)(2) Partner in
Sculley Brothers
Walker Simmons(1) Partner in
Wachovia Capital Partners
(1) Member of Audit Committee
(2) Member of Compensation
Committee
(3) Member of Finance and
Planning Committee
(4) Member of Nominating and
Corporate Governance
Committee
_____________________________________________
-J
dangerous service!
Metro pcs, a life in danger... no humans located. My daughter was badly beaten by her husband and in another state. Her cell phone through Metro PCS was due on the 5th and had been turned off for non-payment. She requested I pay the bill so she could make the calls necessary to enter a women's center in her home state. I agreed to do so. I called the 888 number given to me and tried in vain to get agent or operator assistance since I was not sure their recorded voice could comprehend that I was using my credit card to pay for my daughter's bill. I later found that the recorded voice was by far the most intelligent and most human person I would deal with at Metro PCS. The recorded voice told me that my daughter owed a little over $51.00. I heard that twice and wrote it down twice. I then went ahead and paid the bill without any confirmation that even though my daughter's name is not on my credit card, the payment would still be accepted, because I could not get a live person and of course that is not a question the recorded voice was familiar with. The recorded voice then told me to allow two hours for service to be reinstated. My daughter tried to use her phone all night without the benefit of knowing that I had paid her bill. The following morning she was able to borrow a phone to report she was OK and ask why I had not had her service reinstated. The police were searching for her husband to arrest him, they had not located him, and a "friend" cautioned her that he had purchased a gun and meant to carry out his threat to kill she and her family. I gave my daughter the confirmation number and metro told her that the payment was $10.00 short. I agreed to pay it, no questions asked. I attempted to do so and was told that I had "exceeded my limit for attempted payments" and I could not pay the $10.00 allegedly owed. I spent over two hours on the telephone being told by "Matrix" that they could not do anything about it but I could go into a Metro PCS in person and pay the bill. There is not a Metro PCS company within a 100 miles of where I live, and although I described the dilemma to them, explained and plead to no avail that my daughter's life was in danger and I was willing to pay the bill they told me to call Metro who had "blocked" the account. Another hour on the telephone with Metro who stated it was not them but Matrix who blocked the account and they could do nothing about it. My suggestion that they call Matrix to tell them it was OK to take the $10.00 payment, was met with the claim they could not call out! I contacted a Metro PCS in Sacramento who claimed there was no way they could take my credit card over the telephone. In any event I was told to wait until 10:00 p.m. that night and I could then make a payment. No one could explain why such a system would exist but if you read the other complaints filed about Metro it makes sense. If they give you wrong information and you are unable to pay your bill in full, they will charge you the same amount without having to provide the service because the service does not start when you pay, it starts from when you last paid even though you pay a month in advance. I was in tears. I begged them to call my credit card company, to verify my card was legitimate for a lousy $10.00, I told them I could not even contact my daughter to let her know why her phone did not go back on, to see if she was safe. They (all) ignored my pleas, and claimed there was nothing they could do. They claimed no one was in charge. At 10:00 p.m. I called to make sure my credit card payment would be correctly applied this time. I waited on hold for 20 minutes. I explained the whole story to the woman who said what state are you in? I told her and she indicated she could not find my account. I told her because my daughter is in Texas. She told me she had to transfer me to Texas. When she asked "Can I help you with anything else this evening?" I said yes, this is urgent, do I have to wait on hold again? Her response was to say thank-you and put me on hold. After another 25 minutes of waiting, I hung up, called the 888 number again and made a $10.00 payment on my daughter's account. Thankfully, when I called her, she answered the telephone and she was safe, but also upset with metro. I told many of them that if something happened to my daughter I hoped they could sleep at night, one woman said why would you blame us for your daughter getting hurt? Most of the staff was rude, they all claimed an inability to do anything and an unwillingness to try. The woman in Sacramento said if she hand entered the credit card and it did not go through she would have to pay the $10.00 herself. She could not answer about why she could not call my bank to verify the payment was good. I offered to send her a copy of the credit card by facsimile, a copy of my driver's license, a copy of my passport, have my bank call her. I was desperate and no one wanted to help. I suggest that no one ask Metro PCS or their staff to display humanness if there is another September 11th... maybe they will loan the world their little recorded voice...
Although my problems with metro were never that escalated I too have experienced problems not only with the payments but with many other things they claim to have under control. The service reps are always rude, and always apathetic. The service I get in this state sometimes varies and it takes my 5 minutes to even connect to a call! What kind of service is it when you need to call 91 and cant?
they have the worst insurance coverage a employee could have, its called metlife!
scam billing!
I was charged twice on my credit card for my monthly payment and I have to wait 4 weeks for my refund for their error! Ridiculous! I find it simply ludacris that I have to beg for my money and wait 4weeks they didn't wait 4weeks to take it off my card. :-(
Read full review of Metro by T-Mobile and 11 commentsterrible customer service!
I called Metro PCS's customer service and I was astonished as to how crappy not only the reception with the phone but the customer service as well. I had made a payment on my phone about 1 week ago and was told that everything was ok, here a week later my phone is disconnected and when i called to find out as to why that happened i got attitude not only...
Read full review of Metro by T-Mobile and 1 commentRefusal to assist!
The company refuses to stand behind their product or offer any type of assistance to their customer I have the insurance and still was not able to get my phone fixed in a timely fashion. I was told that I was a lair and dropped my phone that I needed to file an insurance claim since I had not dropped my phone I was told it was a warranty issue. When I went to the local "warranty" replacement /service center I was insulted and told it was not something they were going to repair. I called the customer care to obtain a corporate number and was told they had only an address and no contact number. To me as a customer service agent myself this is extremely poor customer service.
The service in and of itself is horrible, the customer service only makes it ten times worse. I would not recommend this service to anyone and have in fact filed a complaint with the better business bureau.
They also change their plans without any prior notice taking services from you thay you paid for. When you call to get those services back they tell you that you have to pay the higher rates to get them back. They also over charge some people for the same services that others have.
neglect to refund money after porting number to another company!
Today was the final straw. I ported my number over from metro pcs to another company back in august 2007 because their customer care sucks, they are not professional and I got fed up. I was told by one of the representatives I had to pay my phone bill to keep the phone on while the number is ported, and after that I would be refunded my full amount in 4-6 weeks. Bull$hiii... I have been calling them for months and they have given me the run around.. Speaking to uncountable amounts of so called supervisors that continue to put you on hold for a long period of time and don't come back making you have to call back again and again and again and making it hard to get your problem resolved. Well, today was the final straw. I called metro and immediately asked to speak to a supervisor. I got someone named "bob". I wont use this persons name. I told him my situation, and he said "oh, we resolved this a long while ago, september 13th to be exact and we decided not go give you a refund because your number being ported took 9 days past the time the phone bill was paid. Thats not true. It took 2 days. So I stated to him why didn't someone tell me this before because if you look at your computer screen I have been calling every month and I have always managed to have a case opened... Your customer care people asking me for my credit card number to have it sent back onto my card. He stated he didn't know anything about it, and he would have to look into that. I told him, I don't think this is fair that I have waited so long to not get my refund, not only that but then not being told by someone that you resolved this issue without notifying me of your final decision and why that decision was reached. He stated he can't answer that. I stated well, I would like to speak to your boss. He said,"my manager is really busy you will be on hold for a while."I said, I have been extremely nice and patient with your company and having said that, I would like to speak to your boss's boss. He told me,"hang up and call back." what the!@#$ is this how they take care of their customers? He was really rude and very unprofessional. I need to speak to someone and fast. If there is anyone out there that can help me please e-mail me at chitown_ga_diva31 at yahoo.com I really need to speak to someone to resolve this problem. Its been entirely too long and I have grown impatient and upset. Thank-you very much.
The complaint has been investigated and resolved to the customer’s satisfaction.
PLEASE SAVE YOUR SORROW FOR SOMEONE THAT CARES, COME ON THE MOST EXPENSIVE PLAN IS 50 DOLLARS AND YOU SPENT COUNTLESS HOURS ON THE PHONE TO GET BACK 40 BUCKS? COME ON GET A LIFE AND GO TO WORK. YOU HAVE TOO MUCH FREE TIME ON YOUR HAND.
A week after I purchased my phone I went to the store to put $20 on my metro connect account. After 24 hours and not receiving it. I called back and and the customer serive person called to say that she would push it through. Well, she only push though 10 bucks...and poof goes my other 10 bucks. now they are saying i used too much money (and that's not possible) and I owe them $17.04 in metro connect? HUH! where's my money! No one can answer my question about that! they just yell and say I owe the money but can't explain why or how or when it was used. I hate metro pcs and to think I was going to add 4 new lines for christmas! FAT CHANCE IN HELL!
i was a metro customer and due to i have to move NY and they dont have service wanted to change with Tmobile, and gaved my password and information what i got from metro to Tmobile, metro doesnt let phone numbers go and its so rude and illegal that you cant keep your phone number! they are worst then ever!
they need to shut down all metro pcs location and have some else have only monthly fees and management that teaches the employees about good customer service now i know why they call metro getro meaning ghetto because when they get paid minimum wage they act minimum wage
For the first time after 4 years of service I tried to speak to a love person but I can't reach anyone at MetroPCS. I guess I don’t have the direct number as you all do. I am astonished to read about all the trouble people have had and are still having with MPCS. I have never had any trouble except now I'm not able to reach anyone to ask a question.
This day and age to not have good customer service is not expectable, and I don’t know what all the customers as a group should do to force the issue with whomever to make them available to us customers. I didn’t think by law a company could get away with this but it seems they are.
We customers need to do something about this but again what/how?
I am so sick and tired of dealing with MetroPcs' customer service agents. I should have learned my lesson when my husband and myself each had a phone under the same account. In this letter I am giving as much detail as possible because I want to make sure you understand the extent of this problem. He was the first one to sign up, everything seemed ok until I added a second phone to the account. I was overcharged almost $20.00 to activate my used phone. I paid $85.00 to activate the phone with a $45.00 plan. I found out I was overcharged when my phone would not work after leaving the store. I called your customer service line and they told me I was overcharged and promised to put the difference towards my next bill.
I activated the phone on the 12th of October and 3 days later I get an email saying I owed money. I call the customer service line and the person actually told me that I did not pay the activation fee. It is unbelieveable that I actually had to tell this girl that my phone would not be working if I did not pay the activation fee. Then as I try to get this person to understand the situation, I ask her to read the notes, thinking this may clue her in, but she told me that they do not read the notes when assisting customers. Obviously at this point I just tell the girl I want a manager, then this so called manager tells me the same thing. So I tell her I want her manager. Then person number three gets on the phone, after explaining to her that in my experience notes are there to assist you with your clients, she actually said she would credit me the activation fee. I was so frustrated with dealing with people with absolutely no customer service skills that I gave up on the money your company overcharged me in the first place and took the credit. I was going to write a letter, but I decided to let it go and made a promise to myself that in the future I would buy a new phone with a different service provider.
I have never liked the fact that I had to pay a $5.00 fee everytime I pay our phone bill, but I dealt with it, it was easier than mailing the payment in, and I definitely was not going to call the customer serivce line to make a payment.I keep the phone and continue paying my bill, then my phone is stolen so I have to buy a new phone.I had not had to deal with MetroPcs' customer service agents in a couple months so the extreme terribleness of this company had been slightly forgotten. In my gut I knew not to buy a MetroPcs phone. I really needed a phone and the Metro Pcs store was the only one in the area open so I make the terrible mistake of breaking the promise I made to myself and bought a MetroPcs phone.
It has been less than a month and it has begun. I have called the customer service line 16 times today and have actually talked to four people, the rest of the calls were disconnected before I could speak to anyone. When I did speak to someone it was a hassle and my issue is still here. I have a plan that contains unlimited web browsing. For some reason, everytime I try to access the web I get a message that my airtime minutes will be used. The first time I called I was told to turn my phone off and on and everything would be fine, well of course it was not. I cannot believe I actually thought my problem would be over that quick. The next two times I called I was put on hold and the people never came back. The fourth said " Oh I found the problem, everything is working now." Well I do not know what he saw but it did not fix my problem.
I am so tired of the smallest issue being such a hassle. These people that handle the customer service calls have no clue how to assist people. They cannot just get down to the point, assist people with efficiency regardless of if they themselves can correct the problem a customer is having or not. If they cannot help you, they should at least have the ability to say I cannot help you but I can get you to someone who can. I want my problem solved. I am not going to continue giving my money to a company who does not care about it's customers enough to to provide us with someone that can help us when there is a problem.
I just wasted almost $200.00 on a phone from this company. I am not going to subject myself to such a hassle and waste of time everytime I need help. I am changing to another service provider. I would rather pay more and not have to deal with this company. I think I should be refunded for my phone. I feel that I should not be forced to either continue the service or throw away a $200.00 phone. I definitley would not give it to someone and have them go through what I have been through. I have kept my anger control and have kept myself from being very nasty to the customer service agents and it really does not do any good, noone has managed to really help me. I want a resolution to my problem, there has to be at least one capable person in the entire company.
It doesn't matter how much you complain about MetroPCS customer dis-service, it would not be enough! They are the worst phone company on the planet. There is even a website for people that hate them:
http://ihatemetropcs.com/
Hello Store manager , On 12/31/2007 at 0915 am i visited your corporate store to return an item that i did not need. The item was a battery for a cell phone that i was having a problem with ,the battery was in it's original package and unopened i had a receipt for the item and also paid cash for the item . The only problem that your Manager Jeff G. had with the entire transaction was that the item was not purchased in your Metro PCS store but in the Metro PCS store located at 1453 sand lake road Orlando Florida next To the international diamond store. Your manager Jeff G. said that he was unable to find the transaction in the computer to issue me a refund . He told me that the item had disappeared from the computer and unless he could find the transaction i would need to drive all the way back to the Orlando store to get a refund, i requested that he call the Orlando store for assistance, He provided me with a the 1-888-metro 8 number which only provided me 25 numbers to choose from one after the other , it is my opinion that he was refusing to call or assist me in obtaining a refund. After several minutes of debating with your manager i drove back to Orlando where the sales associate took my sales receipt keyed in the needed information and issued me a refund in the amount of 37 dollars and change without wasting anymore of my time. He did not have any problems using the receipt to key in the necessary information to issue me a refund. The manager in your store should be retrained on how to issue a refund and also how to manage a store location in your absence , i am certain that you would not have allowed this to happen, i would like a full apology in writing from Mr. Jeff G. my experience today could be interpreted in many way's . I WILL NOT BE TREATED THIS WAY EVER AGAIN . I trust that you will address this issue as soon as you return. I will follow up with your corporate office also . I'm giving you the opportunity to correct this first.
poor service!
I called Metro PCS a few times simply trying to find the "mms" address associated with the subscriber service. If you are unfamiliar with an "mms address" then let me fill you in. It is simply your phone number @ a "dot com" "dot net" "dot us" address that allows you to send and receive pictures, video and email. Every phone & every phone has one you can see it clear as day based on this website that I found that lists them all for each phone company...
http://basicstate.com/htm/page.htm
In any case, some goofball Keith who was ill informed on the product he customer services, got cranky with his own stupidity on the topic and hung the phone up on me... great customer service by the way. I wish I remembered his agent number, I'd post it. Any who, I call back and some lady answers... same dullard response, they both state that Metro PCS doesn't have and MMS address and it can't be done. Which is a bold face lie, because if you take a look below, oh my... what is this? Looks like an MMS address for Metro "frigging" PCS... WOW! The exact thing I was looking for is right here... Way to go me for customer servicing my own issue, I should get their pay for today... So f.y.i. if you need your phones MMS address for Metro PCS here it is... any other service, visit this site
http://basicstate.com/htm/page.htm
Metro PCS [protected]@mymetropcs.com
Metro PCS [protected]@metropcs.sms.us
I don't appreciate Poor customer service...This Metro store manager and a sales clerk were very rude to me and did not help me but ripped me off...2054 SR 436 Winter Park FL 32792 DO NOT GO THERE! It's a long story but long story short I bought a phone cause mine wasn't texting certain people, well they suggested I buy one to fix that problem cause my phone was old...anyways I bought it and it still did not text certain people so I told her and I said I wanted a refund...she said sorry I can't do that! I said I just bought it and you didn't tell me you couldn't refund this before the sale was finished...she continued to refuse my request same with her manager I asked her cause the sales clerk did not tell me I couldnt return it, anyways the receipt says return before 30 days! Hello I just bought the phone 10 minutes ago...you can only imagine what happened after wards...she still didn't help me, I had to go to another store and get help...they only gave me half the amount I paid for it too and I had to buy a different store...what a waste...soon I will go to another cell phone provider because I got such crappy service and nothing has been done about it...
SLOW SERVICE, NEVER HAVE ANYTHING AVAILABLE, POOR CUSTOMER SERVICE, THE POEPLE THEIR SPEAK LITTLE TO NO ENGLISH, HEY THEY EVEN HAVE UNDERAGE KIDS WORKING THE REGISTER...HAS TO BE AGAINST THE LAW...EVERY PHONE I EVER BOUGHT WORKED LIKE CRAP AND THEY DO FIX PHONES OR GIVE REFUNDS SAVE YOUR TIME AND YOUR MONEY JUST GO TO A REAL METRO STORE...
Metro PCS keeps coming out with the great deals? well a great deat aint a great deal if the damn service network is ###. This company constantly has problems with text, picture message and their so-called Smart phone plans suck as well. the internet is so slow I could look it up in the library and it would be faster.
This company is a bait and switch outfit and they skimp on service in order to give you these supposed good deal.
A good deal is not a good deal if it doesnt work. ### Metro PCS
The Metro Elite store located at Elite Metro, 2050 State Road 436 in Winter Park, FL 32792 are a bunch of Spanish ###, everyone working there is Fat and think they belong on the runway somewhere in an Alley.
To start they sold my wife and two upgraded phones which they charged us $10/per phone to activate, total=$20. When I arrived home the phones weren't working. I called the store and told them the keypad was too small to read, they said "Fine, bring it back in tomorrow and we'll swap the phones for some simpler ones at NO Charge." I went back the next day and both he, and his store manager--some other Fat male Latin person wearing...no kidding.. red lipstick and he had his eyebrows waxed.
Another fatty who thinks he belongs on the runway somewhere in an alley with the HOBO's cheering him on as he shows off his Flourescant Green thong!
Stay Away from this Fashion show gone extremely wrong, these people are bottom feeders and should all be behind bars for Croooked busiiness practices!
I had a poor expereince them as well. The manager was rude and they lied to me. They would do nothing for me on a new phone that was less than a month old I bought from them at that very store. Very unporfessional and rude. They should be fired. MetroPCS needs to clean house if they want to keep customers.
ok, so i live in port huron, which has 2-3 diffrent Metro stores but still i get no xservice at times. It's like my phone just decided to go on roam for 3 hours& not send/ receive text messages, or calling.
-i would understand if maybe i was out of service range, because i know in Croswell, there is absolutley none, but i have Metro, my mom, and both of my brothers also have it, and their phones work perectly fine.
Also, when i go to the store and ask them whats wrong with it, and there is some old man in there that doesnt know ANYTHING about the phones themself.
-----------------------------------------------------------
Another complaint is, my internet. Some times it works, and sometimes it doesn't. Usually if i turn off my phone, then when i turn it back on, and try to rebute the internet it works, but more or less you should NOT have to do that! if you are paying for the internet service, you should be able to load&go on it whenever you please too. Again, their excuse was "ohh, just turn your phone off and turn it back on, were not sure why its doing that?" WELL YOU SHOULD! YOU WORK THERE! SO FIGURE IT OUT, AND CHANGE IT OR METRO IS SLOWLY GOING TO GO DOWN IN BUISSNES. because i have already complained to all of my friends.
all i have too say is...
-Verizon here i come
from, a highly pissed off customer.
-p.s. i hope that the people from the Metro Stores everywhere read this, it would make my day for them to realize to do their job right and not have completly trashy phones, or dont do anything.
The reason merto's customer service is so terrible is because there is no one to hold the distributors, management or the associates accountable for their actions. If anyone from coorporate Metro is viewing the complaints you should remember that YOU HAVE YOUR JOB BECAUSE WE THE CONSUMER PAY YOUR SALARY. When enough of us get feed up and to take our business elswere you will be with out a job because metrowill loose money.
BAD CUSTOMER SERVICE.
they won't fix my phone that they broke
I had lost my charger so I went to a metro pcs store to buy a new one. I handed my WORKING phone to a rep behind the counter. She went into a back room for several minutes, came back out with my phone, which now had a blinking red light and a frozen metro pcs screen. I asked her if that was normal and she said yes so I bought the charger and went home. I plugged the charger in and tried to power it up... nothing happened. Charged it for an hour and tried to power it up..still..the frozen screen. I went back to the store to complain and return the charger. The same rep took my phone went into the back room again and then came out and said it had water damage! (It was working fine an hour and half ago when I walked into the store!) I said that's ridiculous and asked her how she knew. Apparently, there's an indicator behind the battery that I've never even paid attention but it "proved" it had water damage. Impossible! I've never even dropped it in water. I asked for the supervisor. He was just as much an idiot as the rep so I asked for the higher up. He gave me the number of their regional manager. She said if I pay a discounted insurance fee of $85, I could get a new phone. I wasn't about to pay anything because THEY broke my phone so I told her that was unacceptable. She then referred me back to the store manager this time. I made the mistake of coming in before the store manager got in and saw the same supervisor. I was told the manager wouldn't be in for 2hrs. 2hrs later I come back and he had been briefed by the supervisor and already had a biased view of the situation. I tell him what's going on, he goes into the "back room" comes back out and says well not only does it have water damage but it also has physical damage (true a few scratches). BUT he said even the hinge was coming undone and started to pull on a piece that had ALWAYS been intact until then! I told him "that was NOT like that before". "Oh, so now you're accusing me of going back there and breaking your phone?" (Uh... yeah!) "My supervisor had already told me about the damage to the phone (What is this? A conspiracy against customers?) and because it's damaged you have no warranty." Needless to say, I didn't get any resolution from this ### except a name and number of a repair guy I should go see. I think I'd rather take my chances with a new network.
DON'T ever sign up with metro pcs! Their a shady company and will NEVER let the customer win. They'll come up with any excuse they can to prevent that. The small amount of money you save on their monthly plans won't make up for all the different ways they try to screw you. And what kind of businesses have a "back room" anyways? Only those who have something to hide. If you walk into any other wireless store, everything's done in an open environment. Don't switch to MetroPCS!
Metro Pcs does try to screw you in any way they can, it's almost like they were trained to give poor service cause we don't pay that much anyways. That is not the answer. They made it this cheap to get allot of business well if you want to keep the business you need to keep the customers happy, not misserable...UGH I hate Metro!
Sound to me like you might have tried to pull one over on the company. From your complaint I am to believe that they took the phone in the back to physically damage it and dip it in water then blame it on you. Sounds pretty absurd and makes absolutely no sense at all.
Your ridiculous complaint has encouraged me to go ahead and give them a shot. Thanks!
unauthorized over charges, no customer service!
I used to have 2 metro pcs phones. I called 2 weeks before my cycle ended, so it would give the metro pcs people enough time to have the necessary 24 - 72 hours to update the info. Over 1000 hours have passed and they charged me for 2 phones. Customer service is a joke! You can never get a helpful person. You always get a different answer every time you...
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Metro by T-Mobile phone numbers+1 (888) 863-8768+1 (888) 863-8768Click up if you have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone numberCustomer Service+1 (800) 999-6389+1 (800) 999-6389Click up if you have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone numberYoung America+1 (866) 862-3397+1 (866) 862-3397Click up if you have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone numberAsurion
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Metro by T-Mobile emailsinfo@metropcs.com100%Confidence score: 100%Support
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Metro by T-Mobile addressMetroPCS Wireless, Inc. PO Box 601119, Dallas, Arizona, 75360, United States
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Because Metro PCS has such low monthly fees, they feel that providing good customer service is not necessary. People in need have no choice but to put up with their nasty attitude because they cannot afford something better. I also had my fair share of standoffs with their CS reps several years ago and ended up taking my business elsewhere. However, Im surprised that you didnt find this information online. This is from Metro's website.
MetroPCS is headquartered in Richardson, Texas.
Our mailing address is:
2250 Lakeside Blvd.
Richardson, TX 75082
Hope this helps.
W.