Menu
For Business Write a review File a complaint
Metro by T-Mobile

Metro by T-Mobile review: rebate 50

N
Author of the review
7:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Metro PCS will not honor rebate. Bought phone at the end of January submitted rebate form with UPC Code and pat of Package with other numbers and did not receive a reabte. Wrote to them went back and forth for months and still no rebate. The company just reverts messsages to the place where you purchased the phone and they cant do anything and then asks you to call suctomer service and customer service tells you they cannot do anything you have to contact the rebate department still not rebate and it's July. This is unacceptable.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

50 comments
Add a comment
M
M
martha ramirez
Bell, US
Apr 29, 2012 11:06 pm EDT

My phone and family's and friends have not have any service since yesterday. 04/28/12 no calling, texting.or so.so ever today is 04/29/12 7 am and still nothing want to know.wats going on and why is that we have no service.

S
S
Shyanne Russo
stock, US
Oct 04, 2012 4:41 pm EDT

bought a $500.00 phone with a rebate of $100.00 back...
Sent the reciept in and poof metro scammed me..
Now i will go on Facebook or i'll start a petition to get my daughters money back, maybe even court...
Mad mother of a scammed daughter

A
A
205
Brooklyn, US
Jan 08, 2013 9:27 am EST

I have purchase a phone on dec, 2012 and was suppose to recieve a rebate of 50.00 and still haven't recieve the rebate I had mail the paper work

T
T
tired of waiting !
US
Feb 06, 2013 9:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Purchased a Coolpad 4G from Metro in October 2012. I completed the forms for a $50 rebate, and sent them in, their records show they recieved it on 10/10/12. The paperwork said it will take 12 weeks to receive my rebate...I am on week 18 and still no rebate. When I contacted them to ask about why it was taking so long, they give me this story about how my rebate had to be verified before it could be processed...They didn't verify it until the beginning of January...and I am still waiting. There was no explination from the customer service rep why it took 3 months just to get it verified. Now they say it will be sometime in February before I receive it.

S
S
silas white
Detroit, US
Jul 10, 2013 12:37 pm EDT

Metro PCS will not honor rebate. Bought phone at the end of January submitted rebate form with UPC Code and copies of receipt and other numbers and did not receive a rebate. Bought phone 1/14/13, called 5 months later about rebate, went back and forth since 05/14/2013 the time my rebate was due and still no rebate. The company just reverts messsages to the place where you purchased the phone and they can't do anything and then asks you to call customer service and customer service tells you they cannot do anything, or that they will mail the rebate again because they already mailed it. You contact the rebate department still no rebate and it's July; 7months later.And sstill no rebate. Is this a scam?
From Silas White Account # [protected]

J
J
janet leroy
Sacramento, US
Mar 01, 2014 4:01 am EST

their phone service is horrible. they keep shuting my service off after i paid my bill. then had to pay it twice in one month as to wether ill get refunded for their mistake i dont know

J
J
Jennifer Dao
Norwalk, US
Apr 16, 2014 3:34 am EDT

I bought a phone and mailed out the rebate form in January 21, 2014. I went back to the store and been told it would take one or two months to get a rebate in the mail. Well ! now we are in April 15, 2014 and I still have not heard anything from Metro PCS. I predicted something like this would happens because the bad reputation of this company so I made extra copies of everything before I mailed out but now I dug into my files I could not find the copies of the receipts! Very sad because i been cheated by a rebate program of Metro PCS. and two weeks later after I bought my new phone it was accidentally drop in the toilet water. I didn't buy the insurance for my new phone so i could not fix to use the phone at all. Such a waste !

G
G
Gerardus Gieskens
Half Moon Bay, US
Jun 06, 2014 3:39 am EDT

MY PHONE ACCOUNT HAS BEEN CLONED. WHEN I TRY TO MAKE A CALL, I CAN ONLY USE WI-FI. BUT I HEAR A CONVERSATION IN PROGRESS ON MY PHONE ! ONLY THE STORE MANAGER IN HALF MOON BAY KNOWS MY PASS WORD !
SHE REFUSED TO HELP ME CHANGE IT, MY PHONE # is (650) 720_3601 . THANK YOU ! GERARDUS GIESKENS .

R
R
Ramona Metz
Sacramento, US
Mar 03, 2015 12:34 pm EST

I can't receive voice calls, and text messages.

C
C
CocoaNatural
Austell, US
May 21, 2015 12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I think the Metro PCS Rebate offer is a SCAM to keep customers paying for service. Maybe eventually you'll get the rebate - DOUBTFUL...as I just called to inquire about my rebate that was RECEIVED: 02-24-2015...APPROVED: 03-18-2015...it is now...MAY 21-2015...STILL NO REBATE.
Called the Rebate line...was told they see that my rebate was approved...but has not been mailed...well DUH! This witch actually said she does not know when it will be mailed due to the overwhelming response to the rebates...ARE YOU F-ING KIDDING ME...I don't care if they send the rebate or not...I WILL NOT PAY THEM FOR ANOTHER MONTH OF THIS AWEFUL SERVICE.

More Metro by T-Mobile reviews & complaints

Metro by T-Mobile - where's my rebate? 116
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - don't pay the insurance 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - can't pay bill - won't take debit card 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - 4g data 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Metro by T-Mobile - can't get a paper bill or internet & my text msgs come back to back
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Metro by T-Mobile Contacts

  2. Metro by T-Mobile phone numbers
    +1 (888) 863-8768
    +1 (888) 863-8768
    Click up if you have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (888) 863-8768 phone number
    Customer Service
    +1 (800) 999-6389
    +1 (800) 999-6389
    Click up if you have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (800) 999-6389 phone number
    Young America
    +1 (866) 862-3397
    +1 (866) 862-3397
    Click up if you have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have successfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number Click down if you have unsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number 0 0 users reported that they have UNsuccessfully reached Metro by T-Mobile by calling +1 (866) 862-3397 phone number
    Asurion
    More phone numbers
  3. Metro by T-Mobile emails
  4. Metro by T-Mobile address
    MetroPCS Wireless, Inc. PO Box 601119, Dallas, Arizona, 75360, United States
  5. Metro by T-Mobile social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Metro by T-Mobile contacts
Metro by T-Mobile Category
Metro by T-Mobile is ranked 47 among 139 companies in the Mobile and Cell Phones category