Microsoft
Reviews and Complaints

over a month ago i purchased 2 months game pass ultimate for xbox 1 using my reward points, i got the codes, but after following the instructions they would not work.
Contacted rewards, reply was after 3 days, go to this web site and try again, i did and still no good.
Email rewards, same replay before, long story short, 1 week later i got 1 code to work yay me.
After loads of emails asking for my points to be refunded, why won't this code work, same answers as before.
Eventually i rang xbox support 15 days after getting codes, explained the problem and got it sorted.
NO help from rewards at all.
I theh asked for a manager to lodge a official complaint, ha ha after 1 month from the start still waiting for a manager, emailed 6 days ago, and still no reply, 24hrs for reply says the website.
Sent over 20 emails, can they read, understand english, i know they can't, i need a manager, that's very clear, you would think that, but this is rewards and its not.
Total disgrace, asking for help, 1 answer and if that does not work, TUF, asking for points refund, haha...no, asking for a manager lol no chance, asking for anything... NO.
Question, do Microsoft rewards employ people who can't read, understand a basic question, read english, know when people need help?
Answer to all is...yes they do.
Billion pound industry and they hire idiots.
After 1 month of banging my head up a brick wall that term is well and truly justified and proven.
Thank god xbox support has a person who understood my situation, but could not believe how i was treated, got this problem sorted in 5 MINUTES, left to rewards i would still be waiting.

Date: 10/18/2021

Client Number: N/A

Description Of Innocent: I'm being charged for a Family Fued game in the amount of $32.65. I never downloaded this game, nor did I receive anything in the mail.

Resolution: Full Refund. I never received, and I never uploaded the game.

Regards,
Mia Jackson
[protected]

My name is Frances Ige, I purchased Microsoft 365 family on the 5th October 2020 from the online Microsoft Store in Nigeria for #33, 999.00.
Somehow I was charged twice under 2 order numbers - order no 2015352304 and order number 8485253058, for subscription for two consecutive years, October 2020 - 2021, and October 2021-2022.
I tried in vain to reach Microsoft, but was unable to.
I decided to leave it and use it for the next year.
In October this year, I got a reminder from Microsoft, that I needed to renew.
At this point I was able to reach Microsoft by chat on their website, where I told the rep that I had paid for 2 years and that my account should have automatically
continued on the 2nd year payment.
But she said their record showed a refund, that I should check my bank records and also call my bank.
I did all of that, but there was no record of a refund from Microsoft on my account and my bank also confirmed there had been no such transaction.
I went back to Microsoft and asked for proof that a refund transaction took place, which I could take back to my bank.
The rep I chatted with, promised to do that and gave me a case no. SRX1529201370ID.
However till date, Microsoft has been unable to provide proof of a refund transaction that they are insisting was made. They are insisting I go to my bank with absolutely no proof, when the bank has clearly said no such transaction took place.
I want my money (33, 990) refunded or a years subscription. Or proof that a refund transaction to my account took place.

I have uninstalled windows 365 and installed Office 2000, MY COPY! Microsoft uninstalled my copy of office 2000 and reinstalled Office 365, then while I am working Microsoft destroys my work.

Microsoft is actively blocking my use of Office 2000. Microsoft is taking away my right to choose by taking away all options and giving an unviable option.

I DO NOT WANT OFFICE 365 ON MY SYSTEM, I DO NOT WANT MICROSOFT TO COLLECT MY INFORMATION. I WANT MICROSOFT TO STOP PLAYING GAMES!

NOW I UNDERSTAND WHY BILL GATES LEFT MICROSOFT!

I have been charged for many many months for a service that I do not need and do not want to but cannot cancel online on my own. My phone number is associated with an account that has no subscriptions attached to it. I need to reach someone in customer service to troubleshoot this issue but there is no way to reach customer service live to my knowledge. I continue to see the charge on my account every month and continue to spend many many minutes an hour is trying to reach someone live to speak to me about how to get this recurring charge to stop.

No you offered windows 11 and I was a money grab as the windows 11 soft ware did not give the seamless way to incorprorate the windows 10 stuff
And I give you the experience I have had and that was before you did a update which no longer required that I create an id to windows 11 different from my widows 10 id but your file explorer does not record that I have a tablet connected and I have 2 connected and so many stuff with the file explorer that does not record anything that windows 10 did and the microsoft payements do not smoothly connect to windows 11 from 10 and the sign in I was required to create before your update was so I could get the proper screeen resolution as what you required was so far out of there I had to use 1200x600 to get anything on screen so I could communicate with you and if over ran the width and under ran the height but I was able to at sometime to get a graphics driver to correct this item but not in [protected]@outlook.com until I used my [protected]@outlook.com and required that I give administer option on a famaily sign in which I did and the resolution was fine then but only after I changed the adapter to graphics and it should show as a click on the desktop and give the option of display

I'm a South African check for me this, how can you say winning and after that, i can not get nothing about those bets, they pay that one for R5, 00, that was good, what about that one because those ticket says wining but at the end no respond. i was loosing or winning .please help me i want to know, my email is [protected]@gmail.com . my Id number [protected], i did not understand that is why I'm writing this letter to you to explain about that result, check everything is there, the result draw Saturday draw UK 49 AFTERNON DRAW TIME 15H49 DATE 06 NOVEMBER 2021. please help me because how can you wrote the words winning after that, no one have to responded on that account. please check those prove if is you what would you do, about this or its was no winning mybe

I ordered 3 Pandora braclets thru an on-line ad Pandora Jewellery, paid for it on my Visa. The braclets were to small so I requested the return of all three for the exchange to a larger size. I was told I would have to send them back to China...address was Zhangjun 101 wen chuang garden fuzhou fujan 350000 china phone number [protected] Yet the return address for the bracelets was 70 Gibson Drive, Unit 7 Markham, Ontario L3R 4C2. The person I was dealing with in Canada was a Terry Sellers, e-mail [protected]@tradestore.us, phone number [protected]
The business I ordered from have refused every request, now shutting me down . During my first correspondence with them something didn't seem right but I persued my request in hopes of at least having them exchanged. I am a senior with a terminal cancer and only wanted to give my three daughters aPanora Braclet with a charm from me as a keepsake after my passing. Now I think they are scammers selling fake jewellry using Pandoras name. I really don't want anybody to be taken by this outfit and hope you can do something to stop this. I thank ou for reading my concern and hope it wcan be resolved. Thanking you Chris Zwicker, [protected]@sympatico.ca

Hi so I purchased call of duty black ops on the Xbox from the Microsoft store and saved it on my hard drive I then wanted to move the game onto the Xbox itself then moved it back onto my hard drive then when I wanted to play the game again the Xbox told me that I should purchase the game again I have purchased call of duty modern warfare a few days after I purchased call of duty black ops and the above has never happened to modern warfare I am highly disappointed at the fact that I bought a game and can no longer it because every time I install that game it asks me to purchase the game when I already bought it I unfortunately no longer have the call of duty black ops installed on my Xbox because of the above issue

You put an update on my computer October 28 It change things on my desk top without my permission How dare you
I want it removed ASAP I liked my computer just the way it was
My computer is [protected]@protonmail.com

Thank you and don't do that ever again
So I need more words
well I went in to my control panel to see if I could uninstall it myself and I had no success

I work for instacart. I shop and delivery. I delivered on October 7th to the Reston office in Reston, Virginia.
I was 10 minutes early and delivered to a lady. Last name Puryak or something like that. Started with a p.
I have no control about delivery time. She was mad that I was 10 minutes early.
I called her twice and finally came down at noon. The delivery was 12-2.
She took my tip from $14 to $1.
That isn't why I'm writing to you.
We make money die to ratings. I have worked for 2 years and I have great customer service and I'm a 5 star till she decided to give me a 1 star.
She was completely rude and not my responsibility for on time delivery.
Honestly if she is so rude over a few minutes. I can only imagine what she is like to customer's.
She took my ability to make money because of that 1 star rating.

Thank you, Kimberly
[protected]@gmail.com

Accounts locked for no reason. Either by mistake or spite as I have been complaining about lots of spam, including malicious ones, coming from a Microsoft IP. This is an account I have had for decades with no issues. Only now, after I complain to abuse@microsoft and the Cert online form, my account was locked as if I'm violating Microsoft rules. I'm not and never violated anything. This is absurd.

Tried turning on my xbox 9-24-2021 and makes sound but black screen known as the "black screen of death" which occurs after some updates according to online sources. I went to the xbox support website https://support.xbox.com/en-US/

Read about the issue on the site and only option is to factory reset the device. With that process you lose all account data on the console. You can keep all game and app data but losing my account. Doing this method I will lose every game I ever purchased digitally since microsoft has permanently banned the account I purchased all my games on. If that account isnt set to main account you cant access those games. I am unable to sign into the account on the website to get any type of support.

A little back story on the account ban.

The 1st communication ban was a text message I sent after someone first sent a vulgar message to be and I replied in the same manner but that person reported me having xbox communication ban me.

2nd I tried to appeal it by making them aware I wasnt the first to send a vulgar message and am unable to report them since I was communication banned and they didnt help me out in any way. So I told the rep I was speaking to to go [censored] themselves which in return they perm banned my account. On the history of the report it says

Enforcement details:this account participated in harassment, abuse, or bullying behavior towards other players. This may include sending abusive text or voice messages, griefing or trolling, threatening or extorting other players, network manipulation, sharing another person's personal information, or other attempts to harm or disrupt other players on xbox live.

Which is in the image attached. The perm ban was a direct response of the perm ban was not to a player but a staff member I was not on the xbox live service for them to perm ban me I was talking to a rep of microsoft.

Whether or not I ever get the account unbanned I still want to be able to play the digital games I purchased on an xbox I purchased and I can do neither at this point.

I have been subscribing to Microsoft for business since 2014 and yesterday I was locked out. I received a message stating that my account needed to be activated. When I signed in to activate the account that had been previously activated since renewal occurred on April 14, 2021 I was shocked to discover that it did not show my April payment. I then went on my credit card and it showed that it was paid in full $69.99 on 4/14/21 I was dismayed. I then started the chain of online customer service which is a complete joke. This is a serious issue I went through four different representatives from India and none of them could figure it out. Not to mention they could not access my personal information because they are from India and that is what they told me, not making this up. I asked to speak with someone in the United States and they transferred me to a manager but this guy was also from India and nothing was accomplished. I spend 4.5 hours with Microsoft yesterday morning trying to figure this out and nothing happened. The manager insisted that I was wrong and he was right and then said he was done and hung up on me! Very poor customer service. What agent makes a statement that you are wrong and he is right when I have the payment right in front of me and I had already been using the service since 4/14/21!
I use Microsoft for my business so I decided to let my credit card deal with them and I lodged a Dispute against Microsoft for disrupting my service that was paid for. I then made a new account and paid with a different credit card so that I can continue to run my business paperwork.
Their customer service is a joke. Nothing was resolved and whats more they don't care. They got my money twice! I am appalled at the ethics of this company.

I am a 72 old disabled Vietnam veteran. I got a new computer. My Microsoft account would not recognize the new computer. So I reached out to support for help and I got a response back from Microsoft threatening that if I kept trying to get Help with my account it would not be activated for 60 days I was reaching out to their support system now I have a computer that is unprotected I can't use it for 60 days. So I don't know what to do where to go to be able to use my new computer. Hi saved they threatening email I got from them.

If there was a zero star rating, I would of chosen it.

About a month ago my Huawei P30 lite did an Android update. After the update, my sons games didn't want to work. So after a lot of research I found out that the games where no longer compatible with the latest Android version. The most common solution was to do a Roll back to the Previous version of Android. The only thing I did not know at the time was that a Roll back actually meant a whole new fresh installation and that my phone will be wiped. At the time I did not know that I needed my gmail password to set up the phone again. For more than 10 years I have been using the same 2 email accounts to recover a password. I used gmail to recover my Hotmail and Hotmail to recover gmail. Unfortunately I didnt know this and then my phone was locked. In the past, whenever I did a factory reset on any of my Android devices it was resetting the phone to its original factory state. Now, because of all the phone theft, google thought they where very clever and introduced a security measure. If you reset your phone, the only way to get back into it, is to use the last gmail account password that was linked to the device. So that was it, my phone was blocked. It costed me to take it to the local cellphone shop to get that rubbish removed. After sitting without my phone for 2 weeks, I got it back. But now I sit and I dont know what the 2 password are. I have tried contacting microsoft about it, but microsoft is completely useless! They want money to help me to get my account back. When I told them I wont pay for someone to make a few clicks, microsofts call centre agent came up with the lie and said that they cant help me and that I must recover my password with the forget password option. This I have tried over and over and over until I was blue in the face. Every time microsofts stupid bot told me that unfortunately I havent given them enough information to prove it my account. I told the [censored]s by microsoft that my hotmail account has been linked to my facebook profile for more than a decade and common sense dictates that if I was able to link it to my facebook profile, I should of had access to the hotmail account to be able to link it to my facebook account. BUT like all big companies, microsofts greed always wins and they are not interrested in helping people. I really wish there was alternatives to microsoft and google. These companies buy up everyones ideas and small tech companies and add it to their umbrella of GREED! They cant write their own software, so they buy up small companies. Then they automate everything because they are too cowardly to talk to the public. They can spy on everyone, like criminals in the night, but they have no backbones to listen to the people who are forced to use their software, because there is currently no alternatives. They have the whole world in a choke hold, forcing everyone to use their software, FULL OF SPYWARE, and no one can do anything to take them on, because of their billion dollar company status. YOU SUCK GOOGLE AND MICROSOFT!

I have also exhausted all the same options with trying to retrieve my gmail password, but was not able to. In more than a decade, when I migrated from one phone to another phone, I used the 2 accounts to retrieve the passwords and then linked them again to the new phones. You suck Google! Changing security features and then not making it public. I am sure a lot of people has lost accounts this way.

The main reason why I am so upset is because I have 4 children who I love very much and all of their birth videos and photo's was linked to my google picture account, which was linked to gmail. Everyone says upload your unreplaceable pictures to the cloud to keep them save. NOW MY IRREPLACEABLE PICTURE OF MY CHILDRENS LIVES IS LOST IN THE CLOUDS! Neither microsoft nor google is willing to help. GREED is the only fuel for them and I wont pay some [censored] to make a few clicks with his mouse to send me a link to reset my password.

Last year in November and December, both my wife and I lost our jobs. We where retrenched and I was home until middle May 2021. My wife is still at home and we are really struggling to get her a job. There is just no new jobs. We lost our car after making 3 years of payments. Our water was cut off by the municipality. My children had to eat maize meal porridge for 6 months. Now that I found a job and we are trying to recover from this massive knock in life, microsoft just wants to rip me off even more. I understand that it is not their fault that I can not get into my account, but they are just not willing to help. The same for Google. Atleast I was able to get hold of microsoft. After searching for email addresses, I found a few media email addresses and I started sending multiple emails in the hope that one of them will send it to someone who can help. Microsoft eventually called me from texas and said sorry, we cant help. GREED is our friend and we dont give a hoot if you cant get into your account.

I have not tried to send out so many emails with google, because I cannot find any email addresses to send anything to. But I am sure that even if I was able to contact google, they will also be just as motivated by GREED, and wont help. So I have desided to take this to the internet and blast it all over the internet. If they wont help me, I will post this message on every forum and complaints page I can find. I dont have a lot of hobbies and will make this my new hobby. Even If it takes me 10 years to create the awareness on google and microsofts GREED!

I have created an email and this is the correct email: [protected]@prontonmail.com. and as a second email in case of problems was provide the following email. [protected]@hotmail.com, it work when you email me in regards my email

I tried many times first the passwords was not right, them it said the credential are not correct, I did use this email by sending 2 email to [protected]@hotmail.com, but after I tried to login the password did not work. neither the credential

I have tried to reset the passwords it does not either work I tried to created an email with the same name: [protected]@prontonmail.com IT SAID THE EMAIL ALREADY EXIST

Microsoft always control my emails, change the the names, the passwords that is invasion of privacy, hacking all my emails but it works if you email to this address,

Please help me to logging into my email

Nohemy Cunningham

The sum of 800, 000 pounds has been awarded to ur mobile no. In microworld office mobile draw. To claim, send ur name and age to this email: [protected]@outlook.com... I want to know what is this?

I purchased a new cell phone on Monday, emails didn't transfer, couldn't sign into my email account, couldn't get it to accept password. I have paid $21.95 for a Microsoft service account since the late 1990's. I have had the same email account since the 1990's. I have gone to several businesses trying to get my password reset. I have spent hours and the past 4 nights on the phone with customer support trying to get this resolved. I have summited numerous Microsoft recovery requests trying to recover my email. I have had to create a new email account to even receive emails from Microsoft telling me they can't verify who I am. Microsoft for at least 20 years has had no problem verifying who I am, accepting $21.95 each month from my credit card. I have answered security questions, submitted emails, given them the name of the account I have with them, etc. They reject every recovery form that has been submitted replying they can't verify who I am. I have been given case numbers, customer support has tried to resolve this to no avail, any support would be appreciated.

Whenever I attempt to post a comment, it automatically gets rejected. That notice pops up on the screen in about 18 seconds, "Your comment has been rejected" Even though I post something as simple as, 123, or testing, or just one dot, they all get rejected for no reason. This started a couple days ago. I would like the return of normal functioning on comment boards, and an explanation on why this happened to begin with. I don't recall posting anything offensive, racist, or derogatory.