Midwest Bottles
Reviews and Complaints

I placed 4 orders. First they said a week to process. Then it became 2 weeks then three. Never did they answer emails, messages or phone calls. They were quick to take my money, but never sent me notification of delays. It took me to file a complaint with the BBB to get a response and it was a nasty one! Pauline is awful. She states she has plenty if happy customers and doesn't need any more customers. My order meant nothing g to them.

I ordered a product from them online that was supposed to be a specific color. What I received in the mail was a totally different color. When I emailed them, they gave me the run around and finally replied that I got what I ordered. Horrible customer service...only reason I order from them is they seem to have the most variety of product. I don't know how long this will be since they seem to be racking up customer complaints left and right and even have a F on their B & B report...geez

I have been ordering from you for almost 2 years and the service that I have received has been excellent. Whenever there has been a problem with my order (which was rare), it was addressed immediately. If any additional products needed to be shipped, they were shipped the same day. I have had instances where I needed to get additional containers very quickly, called and placed my order over the telephone and the items shipped the same day. If something I ordered was out of stock, I always received a call first informing me of that and giving me options to order other products so that I could get my shipment quickly. The prices are very reasonable and the containers are not cheap. Some of them are exactly the same as other companies I have ordered from, only the other ones were more expensive. Even though everything comes shipped in one box, they are separated and layered very neatly which makes the sorting easier. I will continue to order from your company. My experience with you has been excellent.

I placed two orders with this company, received the first one (a small order), then placed a second larger order. The second order was not complete and I emailed to inform them and asked questions about an item that I was interested in purchasing and when it would be available as they were out of stock. Though their website states that they respond to questions with friendly customer stervice, there was no response to my first email, my second email or my third. I finally called and was told by someone (they did not give their name) that they had no intention of responding to my email, even though I asked a specific question. There was no apology for my order being short and I was told that the missing item would be shipped immediately. Two weeks later and no missing item to complete my order. I sent another email and no response after three days. Almost three weeks at this point after I was told the missing item would be shipped. I called this time and left a message that I was going to file a complaint since they had not responded to my emails and had not shipped the missing item. If you pay them your money and don't ask questions, you get your order. But if there are problems with the order or you contact them with questions about placing another order, do not expect a response or your missing item that you paid for unless you become irate and threaten to file a complaint. And don't expect an apology from them even when they are at fault. This is a lousy company with horrible customer service.

I ordered several sizes of blue plastic bottles which were 'packaged' in a large plastic bag inside a cardboard box. All the sizes were mixed together in the plastic bag and it took an hour to sort them out. I emailed my complaint to them and asked if they could package each bottle size separately. Their response was that nobody ever complained before and that is the way they package, along with a list of reasons why they would not package each size separately. The woman was spiteful and rude. She was indignant I would call to change my order and really did not want to be bothered with any requests.