Milwaukee Enrollment Services [MilES]’s earns a 1.0-star rating from 13 reviews, showing that the majority of applicants are dissatisfied with service experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Phone calls
I do not like how we have to wait on the phone for 3-4 hours , some people wait until opening to closing & still get no services ! Workers from home are rude & hang up on callers , do not “call back” even though that option was selected. I would like address to the building so I can go in person to file or renew any service I need handled due to failure of phone service. Better speed & processing is needed in that department
Desired outcome: Better work from home workers / speed
Snap
In July on the 29th day 2023, the power at my apartment went black. I had no power to my apartment until the next afternoon. My food according to the USDA anything after four hours must be disregarded. I had eggs mayo miracle whip freshly made tuna and fish in my frig all my condiments had to be throw out. I also had a complete Alfredo meal n my frig that...
Read full review of Milwaukee Enrollment Services [MilES]Foodshare/Poor Customer Service
I was discharged from my job on 07/30 I uploaded my documents in a timely manner but is being told I cannot receive foodshare because I updated my case on 08/01! I have 4 kids no income, no food, I have called everyday since 08/01 waiting for a supervisor call back and no one has called me back! I have nothing! My kids are hungry! I have no income and still no resolution from MILES worse staff ever
Read full review of Milwaukee Enrollment Services [MilES]Is Milwaukee Enrollment Services [MilES] Legit?
Milwaukee Enrollment Services [MilES] earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Milwaukee Enrollment Services [MilES]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Milwaukee Enrollment Services [MilES]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Dhs.wisconsin.gov has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- While Milwaukee Enrollment Services [MilES] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The presence of an iframe in dhs.wisconsin.gov, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
- Dhs.wisconsin.gov has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dhs.wisconsin.gov may offer a niche product or service that is only of interest to a smaller audience.
- Milwaukee Enrollment Services [MilES] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Milwaukee Enrollment Services [MilES]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Food share customer service line
Called [protected] at 8 am when opened and a woman answers after 20 minutes. First of all she answers with a hoarse throat, can barely understand her, then says she will complete my phone interview and says hold. I have once again been on hold now for another 40 minutes and for what? No one answers their line, and when you take advantage of the call back...
Read full review of Milwaukee Enrollment Services [MilES]Call back service from MilES
I called to discuss a ruling in qualification for benefits and was offered the option to save my place in line and receive a call back as the wait was over two hours. I finally got my call back with the automated service and then the person to take my call HUNG UP! I called back and there is no option for reparations for this fault of the broken system in place or mistake of the individual attempting to answer my call.
Desired outcome: There needs to be an option to speak with supervisors or some other kind of representatives to put you back as the "next in line" caller when these things happen. I know you can see who is calling.
Customer service
I have been on hold with the county for a total of 4 plus hours and still counting as I write this complaint, between Friday April 1st and Monday April 4th… I was bounced back and forth between enrollment services and the childcare department because one can’t do what the other was suppose to do. I have submitted everything I was suppose to, I ask to speak to a supervisor and I get transferred to a regular worker while holding over 30mins just for that transfer. I don’t know how anyone is able to maintain employment with these extreme wait times and workers who don’t have answers and are blaming their systems.. WHAT IS GOING ON! I was just hung up on while waiting to receive my childcare hours after holding for 40mins, after the worker had to call me back after an hour and a half because her system “went down”, I called early enough in the morning and now it I the end of the day and I won’t be able to have childcare to go to work!
Desired outcome: Open the building back up. There is no reason at this point to still have the office closed.
health care and child care benefits
I have been getting letters to submit paystubs to verify income which I have been uploading through the MyACCESS app. I uploaded proof on August 30 to verify my income and also many times in July. They say they have 10 days to verify my information, it took them 23 days to give me a call and ask me to read and explain it to them LOL! 23 days! I will be having an attorney look into
This and will be taking any action and every action I can to sue their obviously uneducated [censored]. It is not
My job to read my paystub to you that's what your supposed to be an expert in but apparently your skills are not up to par in what your expected to do. I will keep
Extending and extending and it will be on your department for not being able to read because the lack of skills in your employees. Please educate your eMployees or make them get a college education before working in such practices. I want to file
A formal complaint against this issue and if I can't get answers here trust I am determined and will find them elsewhere. I WILL!
health care services
On Monday Aug. 5th 2019 approx. 9:50 am central time, I called Milwaukee Enrollment Services for my children health care issue. The issue was that they weren't receiving health care anymore for reasons unknown to me. The questionable "Crystal" that answered my call, failed to give me the service in which I requested for. When I asked for clarity, she was rude in hostile attitude. When I asked a question she replied "If you had been listening..." in a tone of aggression. I should NOT have to hold for two hours only for "Crystal" to yell and degrade me. I urge to whom it may concern to terminate any person that behaves like that to any person that needs help, "Crystal" is no help but a problem. Please seek justice on my behalf for my time, emotional anguish, degrading of my intelligence and patience or I would be forced to take it a step further, please.
childcare
To start off there's always a wait time for 100 minutes or more in most cases about 300 minutes at the start of the day. Secondly no one is on the same page every one tells you something different each time. Also they tell us we can update auth online or in the portal and it'll just sit there for weeks without review this is really inhuman people work I'm in jeopardy of losing my job because of the many mistakes the workers have made and the long wait times to speak with someone by phone and in person
service
Let's just start off by saying someone really have to address the way they treat people here. The people are rude, lazy, and careless. We all know that people that are in need of help can be vulnerable at different stages. This allows people in charge of their need to be really mean. I have spent the last 3 days going back and forth over the phone between eligibility and authorization trying to get my youngest into childcare for the days that's needed (which isn't much). I was not only bounced back and forth because of THEIR mistakes and lack of attention to detail but I was also placed on hold and then disconnected Multiple of times. This is frustrating for a mom of 4, nursing student and working mom. It's almost like they know they won't be redirected for treating people poorly. I asked to speak to a supervisor and they made me wait a few more hours. I am so persistent in being heard due to poor customer service and the lack of individual rights as to having the right to be treated with respect. I have made tons of complaints and now this has gone too far! I have watched them belittle other customers and be bluntly rude. I will be proceeding with contacting the government, mayor, and any other official that is involved with how this company is being ran. It's time to really step up and have a voice heard for not just one person but for ALL people that have been treated this way.
not answering calls.
I have been calling day in and day out for the past 3 weeks trying to get my childcare auth done. I wait hours on end just to get hung up on. I work full time. Do not have time to go down and deal with this. Why should I have to wait 2-4 hours on hold just to be hung up on. When I call a different line they just tell me I'll be transferred to the authorization dept. I don't understand that for hours on end they just are constantly getting calls but can't ever answer mine. This is ridiculous. I'm ready to report to the BBB. You guys are suppose to answer calls and handle them in a timely fashion. Im not understanding why Im wasting hours of my work day ob a damn hold line. I am furious!
Dave Kodner does not deserve to be IM Specialist
Dave Kodner does not deserve to be an IM Specialist at Milwaukee Enrollment Services.He does not communicate good with clients in person and on the telephone.He gives his clients bad communication.He has no confidence with clients.He is bad person in business.He has a bad attitude with clients in person and on the telephone.He needs to get fired from Milwaukee Enrollment Services!
Dave Kodner is rude and disrespectful to his clients
Dave Kodner is not a good IM specialist at Milwaukee Enrollment Services.He treats clients bad and wrong in person and on the telephone, He talks and treats his clients the wrong way in person and on the telephone.He don't show his clients no respect, no dignity and no self respect.My 2014 Christmas was messed up because of him and his bad attitude on me.Wisconsin State Police be taking up for Dave Kodner, They be taking sides with him and They be believing him.Dave Kodner is bad for business for Milwaukee Enrollment Services! He don't deserve to be a IM Specialist for a Milwaukee job.
Milwaukee Enrollment Services [MilES] Reviews 0
If you represent Milwaukee Enrollment Services [MilES], take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Milwaukee Enrollment Services [MilES] complaint handling
-
Milwaukee Enrollment Services [MilES] Contacts
-
Milwaukee Enrollment Services [MilES] phone numbers+1 (888) 947-6583+1 (888) 947-6583Click up if you have successfully reached Milwaukee Enrollment Services [MilES] by calling +1 (888) 947-6583 phone number 0 0 users reported that they have successfully reached Milwaukee Enrollment Services [MilES] by calling +1 (888) 947-6583 phone number Click down if you have unsuccessfully reached Milwaukee Enrollment Services [MilES] by calling +1 (888) 947-6583 phone number 0 0 users reported that they have UNsuccessfully reached Milwaukee Enrollment Services [MilES] by calling +1 (888) 947-6583 phone numberCustomer Service+1 (608) 266-1865+1 (608) 266-1865Click up if you have successfully reached Milwaukee Enrollment Services [MilES] by calling +1 (608) 266-1865 phone number 0 0 users reported that they have successfully reached Milwaukee Enrollment Services [MilES] by calling +1 (608) 266-1865 phone number Click down if you have unsuccessfully reached Milwaukee Enrollment Services [MilES] by calling +1 (608) 266-1865 phone number 0 0 users reported that they have UNsuccessfully reached Milwaukee Enrollment Services [MilES] by calling +1 (608) 266-1865 phone numberDepartment of Health Services
-
Milwaukee Enrollment Services [MilES] emailsdhswebmaster@dhs.wisconsin.gov100%Confidence score: 100%Supportbriana.godin@dhs.wisconsin.gov94%Confidence score: 94%katie.prather@dhs.wisconsin.gov94%Confidence score: 94%finance
-
Milwaukee Enrollment Services [MilES] addressPO Box 05676, Milwaukee, Wisconsin, 53205-0676, United States
-
Milwaukee Enrollment Services [MilES] social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!