Menu
For Business Write a review File a complaint
MindMyHouse Customer Service Phone, Email, Contacts

MindMyHouse
Reviews and Complaints

www.mindmyhouse.com

Learn how the rating is calculated

3.5 10 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MindMyHouse Reviews 11

ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse MindMyHouse Review: Budget Traveling & Authentic Experiences

I recently stumbled upon mindmyhouse.com and let me tell you, it's been an amazing experience. This website is a hidden gem for anyone who wants to travel and live like a local without breaking the bank. The best part is that it's not a corporate giant like airbnb, which means the prices are cheap and the experiences are more authentic.

Now, I saw some comments claiming that mindmyhouse.com should be more like airbnb and provide full protection to its users. But come on, let's be realistic here. If we want the website to stay affordable, it can't be hiring lawyers left and right to cover every little thing. It's up to us, the users, to be more responsible and take a bit of a risk when we decide to housesit or host a house sitter. But honestly, it's a small price to pay for the amazing deals and experiences we get.

One of the things I love about mindmyhouse.com is that it truly connects people from all over the world. I've met some incredible hosts who have become lifelong friends. The website is easy to navigate and the listings are diverse and plentiful. I'm always amazed at how many options I have when I'm looking for a place to stay.

Of course, as a human being, I can't say that I've never encountered any hiccups on the website. There have been times when I've struggled to contact a host or had trouble editing my profile. But honestly, those are just minor inconveniences that come with using any website. Overall, I would definitely recommend mindmyhouse.com to anyone who loves to travel and wants to do it on a budget. It's a great way to see the world and connect with people in a more meaningful way.

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse MindMyHouse Review: A Money-Grabbing Scam with Poor Customer Service

MindMyHouse is nothing but a money-grabbing company. They may appear to offer a multitude of housesitting opportunities, but these opportunities never seem to materialize. Even if you are lucky enough to come across a few options, they are scarce, and it is not worth the trouble.

Moreover, if you ask to terminate your agreement due to their lack of availability, they will not only delete your profile but refuse to refund your money. It doesn't matter if you have had an account for a month and paid a yearly fee. They take your money without a second thought.

As for their customer service, forget about it. If you tried to speak to an actual service representative, prepare to be disappointed. You will only receive automated messages that are of little use.

Overall, MindMyHouse is a scam. Don't waste your time and money on this platform. There are better, more reliable options out there.

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse Discover Trusted House Sitters with MindMyHouse - Our Experience and Review

MindMyHouse is a top notch program we can't recommend enough. We've experienced nothing but good times with our sitters - it's been a real joy to connect with new people and forge meaningful friendships. We often use this site to find sitters while we travel. It's really taught us to keep our expectations as clear as possible, to ask plenty of questions and to leave detailed information for our house sitters. We check in with our sitters regularly during their stay to make sure everything is going according to plan - after all, it's our responsibility to make sure they're feeling supported and comfortable. MindMyHouse has made it easy to find amazing house sitters that we totally trust - it's a great feeling to know our home is in good hands whenever we're away.

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse MindMyHouse Review: Affordable, Personalized House and Pet-Sitting Services

I gots to tells ya, MindMyHouse is the bomb diggity! I been usin' dem folks for nigh on to ten years now, and I ain't never had no complaints. I tried to use Trusted Housesitters once, but they be chargin' a ton more money and there be so many darn people tryin' to get a housesit that you ain't got no chance! MindMyHouse, on the other hand, they be a family business, and they cares 'bout their peoples. If you got a question or a problem, they take care of you quick like a bunny. Plus, they ain't out here tryin' to gouge ya with high prices like some of them other platforms. They keep their subscription price low, so us common folks can afford to use it. I reckon it's the best platform out there, even better than them Nomadors and Housecarers folks. So if you want a housesit or need someone to look after your place, give MindMyHouse a try. You won't regret it!

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse The Ethical Concerns of MindMyHouse: A Review of the House Sitting Website

MindMyHouse is a website where travellers can find homeowners who need someone to watch over their house while they are away. All you have to do is pay a yearly membership fee to access the ads and start your house sitting journey. The homeowners, on the other hand, don't need to pay anything!

However, the website has recently faced an issue where abusive people are putting up ads for B&Bs, small hotels, rental apartments, and so on. These ads require the house sitters to do things like cleaning rooms, receiving guests, or landscaping in exchange for their stay.

Despite these unethical practices, MindMyHouse allows such individuals to place these ads. This has resulted in the website being increasingly plagued by such ads day by day. It's disappointing that the website doesn't respond to letters of complaint about this matter, nor do they take down these ads or reply to letters asking for refunds due to their unfair trading practices.

It's important for MindMyHouse to address this issue and create a safer environment for its users. It's not hard to see why people feel cheated. They expect to house sit and have a comfortable stay without having to deal with dishonest practices or being forced to do additional work.

Overall, MindMyHouse has the potential to be a great website for both travelers and homeowners if they can address and fix these issues. As a frequent traveller, I would use this website if they take steps towards creating a fair and ethical platform.

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse My Positive Experience with MindMyHouse: A Two-Way Street of Trust and Respect

Honestly, I don't know where these negative reviews are coming from! I've been a member of MindMyHouse since way back in 2005, and I've had nothing but amazing experiences with this platform. The communication has always been prompt and straightforward, and the memories I've made while house sitting are truly priceless.

Now, I do feel for those who've had bad experiences with sitters. I mean, my husband and I took in a young couple after a hurricane once, and they absolutely destroyed our place. So, I totally understand the frustration and sadness that comes with feeling taken advantage of. However, I don't think it's fair to blame MindMyHouse for the actions of a few bad apples. The website is just a platform - it's up to the applicants to vet each other thoroughly and establish clear expectations and boundaries.

In all the years we've been using MindMyHouse, we've only ever done so as sitters - and we've been able to travel to a whopping 11 countries thanks to this site! Of course, we always ask plenty of questions before accepting any house sitting gig, and we make sure to be crystal clear about what we can expect from the accommodation and what our responsibilities will be. But honestly, that's all just common sense - it's not up to MindMyHouse to hold our hands and walk us through these basic steps.

I'm pretty sure that MindMyHouse does advise its members to have a formal agreement and insurance in place before going ahead with a house sit. And honestly, that's just good advice no matter what platform you're using. But I remember when we did our very first house sit back in 2005 - the Canadian woman who owned the place just said to us, "Well, if I trust you and you trust me, I'm sure it will work out." And you know what? She was right! We followed the golden rule and treated her home with the respect it deserved, and everything went smoothly.

So, bottom line: if you're considering using MindMyHouse, I say go for it! Just use some common sense, be clear about your expectations, and trust your gut when selecting a sitter. And above all, remember that house sitting is a two-way street - treat your host's home like you would your own, and you're sure to have a great experience. Happy housesitting, y'all!

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse MindMyHouse Review: Cheap, but Perfect Fit for House Sitting Needs!

I've had this site for a minute now, only one house sitting experience before corona (I mean, who hasn't?), but loved it. Honestly, it was boss. The couples needed someone to take care of their pad and doggy, so I threw down some references and we talked on the phone first, just like normal people would, yeah? Risky, but schmooze never hurts. We both had to suss each other out since there was a pandemic and all, so we chatted a lot on email and phone before I house sat for them. It was so worth joining for cheap because I found a perfect fit for my trip, stayed close to my fam's new baby with it. They eventually hit me up again since we hit it off so well the first time. Thanks for the hookup, MindMyHouse!

Full disclosure, yo. If you look at some peeps' review, they may had a bad time, but that's just life. MindMyHouse is pretty cheap, so don't expect some hefty policy with baller coverage. If you need fancy stuff, get you something else. There are other sites out there. MindMyHouse is simply the hookup that hooks you up with a match. You gotta be responsible, though, and take time to vet things out to see if it's your gig.

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse MindMyHouse Review: Simple, Straightforward, and Respectful Satisfaction Guaranteed

MindMyHouse is a site that I've been using for years, and I've never been happier with my experience. I'm just a regular person, not some kind of tech-savvy computer genius, but even I can navigate the site with ease. What I appreciate the most is that they haven't gone overboard with all sorts of unnecessary features and fees. It's just a simple, straightforward site that does what it's supposed to do.

I was particularly grateful for the free membership during the Lockdown, and I admire the fact that the MindMyHouse team has managed to update the site without making it too complicated for us non-techies. I mean, I appreciate the fact that it looks nice, but I don't want to have to go through a bunch of unnecessary steps just to find what I'm looking for. MindMyHouse strikes the right balance in that regard.

I remember hearing about another house-sitting site that charged an outrageous fee and didn't allow professionals to charge for their services. I saw some pretty negative reviews about that site, and it really turned me off. I don't begrudge anyone for making money off a good idea, but I think it's important to treat the people who make that idea possible with respect. That's why I love MindMyHouse - they respect the fact that sitters need to cover their travel costs, and they don't try to nickel-and-dime us with all sorts of crazy fees.

Now, I did read some negative reviews about MindMyHouse the other day, and I have to say, I was a little surprised. I mean, there are always going to be a few people who have a bad experience, but it seemed like some of these reviewers were just complaining for the sake of complaining. Some of them even said that MindMyHouse should be doing background checks on people, which kind of misses the point. MindMyHouse isn't a matchmaking service - it's just a platform that connects homeowners with sitters. If you want to vet someone before you invite them into your home, that's your responsibility.

All in all, I'm really grateful for MindMyHouse. It's opened up a whole new world of travel opportunities for me, and I've met some amazing people along the way. I've recommended it to my friends and family, and I'll continue to do so. If you're looking for a simple, easy-to-use house-sitting site, this is definitely the one for you.

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse MindMyHouse Review: WARNING - The Website Offers No Safeguards for Homeowners!

I came across MindMyHouse while searching for a website that can help me find a house-sitter to take care of my pets and my house while I'm away. The concept of the website intrigued me, and I decided to give it a try.

At first glance, the website seemed easy to use and convenient, allowing me to create a listing and connect with potential house-sitters from all over the world. However, my experience with MindMyHouse turned sour pretty quickly.

On my third use of the website, I encountered serious trouble. The people who stayed with me seemed to have total disregard for my house and belongings. They caused over ?500GBP of damage, stole many clothes and even some underwear of mine! What's worse is that their behavior did not end there. Their children later found me on Instagram, and as a teacher, this kind of online attention from minors was quite concerning. I had no choice but to block them.

When I reported the incident to the website, I expected some help from them, but I was wrong. MindMyHouse appeared to have no safeguards in place to protect me as a homeowner who was opening their doors to strangers. Accordingly, the website refused to assist me until I threatened to go public. Even then, all they did was to send the guests an email as if that would make everything okay.

To say that I was disappointed in MindMyHouse's lack of concern for my well-being would be a gross understatement. Given the damage to my property and the intrusion into my life, I would advice anyone who thinks of using this website to reconsider. The website's concept and convenience might seem alluring, but it does absolutely nothing to protect the homeowners from unsafe house-sitters.

I regret having used MindMyHouse and urge others out there to be wary and avoid it at all costs. This website is an accident waiting to happen. WARNING: DO NOT USE!

Read full review of MindMyHouse
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

MindMyHouse MindMyHouse.com: My Experience with House Sitters for Our Lake House near San Antonio

I'm no expert, but I've got some trifling experience with MindMyHouse.com. We got a three-story lake house near San Antonio and we tried to set ourselves up with house sitters four times. Let me tell you, we've had everything from unpleasant experiences to fantastic ones, with a couple that were just okay. Let me break it down for you.

The first sitter was a little shabby. He had a pooch and lived close by, so renting out his house was cash on the side. Just basic stuff, like feeding two animals and giving those 20 plants a drink twice every week. No bells or whistles, no extra mile. He was kinda expectant of a tip when we got back, but we hadn't agreed on anything so we just ignored his vibes.

Sitter number two with the same dude, except this time he had a new puppy that had just come into his life. Nine weeks old? Not housebroken, I swear to you. We didn't even know until like three hours before our 4-week trip. What were our options? Just deal with it and come back to a messed-up house with gnarly furniture damage. We reported him to MindMyHouse and he was removed from being a candidate for any future sitting gigs.

Then came number three and four. These two sitter couples made us really happy. Freshly retired professionals who were neat and tidy, and left our house cleaner than the way we left it, both times! The fourth couple even straightened up my tool shed and greenhouse — bonus points for that! On our third time, Covid hit, and we had to come back early. The couple we had then had made a point of leaving us toiletries, bottled water and basic food supplies to make sure we didn't panic buy in empty stores. Both couples even gave us a ride from the airport with a super helpful attitude.

MindMyHouse.com is a "bare-bones" kind of service where you're totally on your own and with no customer service, no big corporation stuff with reps that speak all sorts of languages. I believe it's just a regular couple who had a cool idea and went with it. Some tips that I can share? First off, go for married couples- they've been better than the singles in my experience. You don't get a sense of reliability or trust from a single person, you know? Secondly, try and aim for former professionals that have gotten used to a particular fancy kind of life. They're typically more gung-ho about sitting your house. And lastly, try and interview applicants through FaceTime or Zoom or whichever virtual meeting helper you prefer. Pay attention to their hair, their clothes, their manicures, their house in the background, and how they conduct themselves in general. It might seem petty to some, but it's important to you who you're letting into your house and who will look after your pets. You don't really want to come back to a dirty home do you?

At the end of the day, MindMyHouse.com is just a platform where you can meet up with people. They don't get involved with your stuff, except when you want to report an unacceptable house sitter. After a few learning experiences, we ended up happy most times. I'd say give it a go.

Read full review of MindMyHouse
Hide full review

MindMyHouse Complaints 1

ComplaintsBoard
R
11:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MindMyHouse Beware: Mind My House - My Experience with Robbery and No Help from Site

Mind My House is a website where people can offer their homes to be taken care of by others while they are away. I used this website recently and, unfortunately, had a bad experience. I found a couple on Mind My House to take care of my home and animals while I was out of the country. At first, everything seemed fine and they had good reviews on the site. However, when I returned home, I found that they had robbed me. They stole over $1000 from me, which included money that I had left for my staff and money for food for my animals. To make matters worse, they also stole my truck.

I was devastated by what had happened and reached out to Mind My House for help. However, they offered me no assistance at all. They simply removed the house sitters from their website and that was it. I was left on my own to deal with the aftermath of the theft. I feel that Mind My House should take some responsibility for what happened and offer more help and support to people who use their site. At the very least, they should offer some kind of insurance to protect homeowners from situations like this.

The couple who robbed me were named Cassandra and Lauro. They seemed like a normal, trustworthy couple when I first found them on Mind My House. However, once I left the country, they took advantage of the situation and scammed me. It was a terrible experience that has left me feeling violated and taken advantage of.

Overall, I would not recommend using Mind My House. While the idea behind the site is good, the lack of support and assistance in situations like mine is concerning. I urge anyone who is considering using this site to be very cautious and thoroughly vet anyone who they allow into their home. It's a shame that I had to learn this lesson the hard way.

Read full review of MindMyHouse
Hide full review

Is MindMyHouse Legit?

MindMyHouse earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds MindMyHouse to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, MindMyHouse is known for their high standards and safety. If you're thinking about dealing with MindMyHouse, it's wise to check how they handle complaints.

MindMyHouse has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of MindMyHouse's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mindmyhouse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mindmyhouse.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for MindMyHouse have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up MindMyHouse and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

About MindMyHouse

Screenshot MindMyHouse
MindMyHouse is a reputable online platform that connects homeowners looking for house sitters with individuals willing to provide pet and property care in exchange for free accommodation. The site boasts an extensive list of prospective house sitters from all over the world, making it a one-stop-shop for homeowners who want peace of mind while they are away from home.

One of the most outstanding aspects of MindMyHouse is the level of trust and security provided. They have a rigorous registration process, which involves verifying each house sitter's identity, references, and driving license. Homeowners can also read reviews left by other homeowners and sitters to get a feel for the reliability of the person they are considering.

The platform is user-friendly, allowing homeowners to post their preferred dates, location, and housing requirements and receive applications from potential sitters. Filtering through applications is made easy by MindMyHouse, which allows homeowners to respond to their favorite applicants directly.

MindMyHouse also provides a range of resources and advice for both homeowners and sitters, including a guide to crafting a good house sitter profile, and tips on how to create a successful arrangement.

Overall, MindMyHouse is a reliable, secure, and efficient platform that makes it easy for homeowners to find trustworthy house sitters who will care for their home and pets. With a wide range of potential sitters and an easy-to-use system, MindMyHouse is definitely worth considering for anyone looking to secure a house sitter for their next trip away.

Overview of MindMyHouse complaint handling

MindMyHouse reviews first appeared on Complaints Board on May 26, 2023. The latest review MindMyHouse Review: Budget Traveling & Authentic Experiences was posted on May 26, 2023. MindMyHouse has an average consumer rating of 1 stars from 11 reviews. MindMyHouse has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
68 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. MindMyHouse Contacts

  2. MindMyHouse emails
  3. MindMyHouse social media
  4. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
MindMyHouse Category
MindMyHouse is ranked 1 among 3 companies in the Home Rental Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.