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Re: FedEx — Inability for customer to update address information
Moen's Customer Non-Serivie call center bot told me that she could not (or more likely, would not) attempt to contact FedEx to provide an updated delivery address.
Since she could not (or more likely, would not) take a phone order I then placed an internet order for the identical item on Wednesday morning January 25 with a "good" shipping address, paying the extra $4.00 for allegedly "second day" Fed Ex.
Guess what?
Moen sat on that order for over 24 hours before dispatching if to FedEx.;
Thursday, 1/26/2023
5:41 AM
Shipment information sent to FedEx
3:22 PM
Picked up
NEW BERN, NC
4:25 PM
Shipment arriving On-Time
NEW BERN, NC
7:22 PM
Left FedEx origin facility
NEW BERN, NC.
Sorry, but at this point i can only consider this MALICIOUS and DELIBERATE F*******g with a hitherto loyal 31 1/2 year customer.
To be clear: When it comes to replacement cartridges Moen is every bit as reliable as Craftsman used to be. But otherwise: Customer non-service $ucks.
Desired outcome: 1) Apology from Moen, refund for first item plus shipping and refund of "second day" enhancement on the replacement item. 2) Empowerment of calltakers or supervisors to contact FedEx to correct/update delivery information STAT.
Today I had an excellent conversation with representative (Jessie) who truly understands what customer service is all about. She has been able to secure a full refund for faucet # 1 (which continues to veg in a FedEx warehouse) plus Moen will of course attempt to recover the undelivered merchandise.
So, moderators, feel free to remove the compliant about Moen.
