FedEx
Reviews and Complaints

Your automated phone service is the worst system that I've ever dealt with. It will not transfer to a live person when it can't answer a question. For the money you make hire people to address people concerns. You're not that big that you can't fail. I try to get shippers to not use you when I can for this reason. I even pay more not to put up with problem.

I'm so sick and tired of FedEx delivering my packages to another house on a different street. If I don't watch them like a hawk and chase down my packages, then those dark questionable strangers will get FREE GIFTS! It's NOT the older drivers I have issues with, it's the younger ones that can't seem to frickin' read a dam address! Why does FedEx hire illiterate [censored]s? These drivers I'm referring to also lie their butt off, even when they decide to include a delivery photo. For example, "left at door", NO THEY DID NOT! They left it in stranger's driveway clearly visible and available for THEFT! These drivers pulling these crazy stunts like this need to be FIRED IMMEDIATELY! - And calling the FedEx customer support number was completely useless. All you get is a bot wanting to open a case that's going to be ignored for 3 days! A lot can happen in 3 days. Saying, "representative" gets you to "sounds like you need to open a case, what is the issue?", which again is another god dam virtual assistant crapola! They've got it rigged so they don't have to listen to real live complaints coming out of a real person's mouth! F***ing Cowards!

Here's how bad this example is ... deliver address was 345 Dunn Lane, Star, NC 27356 - I had to walk my sick butt way over to 355 McIntosh to get my packages! Why? Why? Why are you doing me this way over and over and over?!

Ordered a Lift recliner from Amazon. Paid 50.00 extra for shipping. Was supposed to be delivered on Saturday Feb.4th, 2023. Both boxes were labelled SIDE DOOR DELIVERY ONLY. Order was delayed till Monday Feb. 6th. which was fine. What was NOT fine is that they were delivered to the front door. Left on the handicapped ramp. No knock on the door or doorbell. This happens with every delivery. It has gotten so bad that I had a sign made and placed at my front door. They still deliver the packages to the front door and place them under the sign which says "All packages to side door. Thank you". The chair came in two boxes. My front door is not in use due to construction. I came outside with my rollator and could not get the boxes. Thank God the UPS man drove by and saw me struggling. He stopped his truck and got out. He carried both boxes to the side door for me. FEDEX is awful for delivery. If I could use ONLY UPS I would. I have complained about this for a year with no resolution. I do not understand why it is so hard for this to take place. Maybe the news media can help.

I am awaiting my package, Fedex scheduled delivery date is Tuesday, that is a boardgame and I already asked 9 friends to come to my home and play it on weekend. On Tuesday, my package is not arrived until night, and Fedex changed delivery date to Friday, but today is Friday there is no update on status and package still not arrived! What I want to say is, if you can't have an accurate delivery date, just let me know the latest shipment date, otherwise don't keep update the wrong delivery date everytime, and let me waste my time.

Please allow me to start off by sharing that if negative stars could be listed, it would seem that there would be a number of Us on the Customer experience side that would jump on the band wagon.

I purchased an electronic item from a reputable Ebay seller that chooses to use FedEx as its delivery carrier. The package arrived on Dec. 31 st and I was notified via message and picture of the package being dropped off. I immediately notified FedEx that it was not a picture of my front door and that the driver had left the package at the wrong house. I was able to go through my cul-de-sac and find that house that the package was dropped off at. The FedEx driver left the package, electronics (Labeled "Fragile") in the rain. Upon finding the package wet and destroyed, I notified Fedex of the issue and was told that I would be contacted by a FedEx representative. 1 week goes by, 2 weeks go by. I take the time to email the CEO my frustration with NO response. The person to whom, I can only assume was directed to contact me, I was finial able to speak with, tells me that She is "Investigating" the issue. After a MONTH, I am told that my issue must be addressed with the Seller. Where is the accountability, remorse, compensation for any Consumer that must deal with FedEx. Answer... there is none. Just as all those that have left such negative feedback, NOTHING will come of this. WE DON'T MATTER.

I wish I could attach the pictures that I had taken that I had sent to FedEx the next day after the delivery.

Fed ex says they delivered my package and even sent proof that my package was delivered, problem is that the photo is not even my home! Then I file a claim with them so they can "investigate" my missing package, what a joke! After 5 days, they call me and say that my package is missing and can do nothing for me. So fed ex gets paid to deliver a package while I have to pay for another because as far as the seller is concerned fed ex sent proof of delivery so I lose. Horrible service and hope fed ex gets shut down because obviously their employee stole the package.

This is the 4th time I've received my items damaged. I've watched them throw, drag, and roll items to my door. Today my dresser arrived so damaged that there's no way it could be fixed. The top is broken off. The bottom is broken off and broken into 2 pieces. Knobs are missing from the giant holes in the box. Customer service is nonexistent when you try to make a complaint. The box is so damaged I can't possibly ship it back. There's not a store near me that I can return it to. Even if there was it wouldn't fit in my car. I ordered online for those very reasons. When they took the picture of the item to show delivery, they put the severely damaged part of the box away from the camera. Why can't I count on this shipping service to do their job? It's a constant struggle every single time a company ships something to me using fed ex.

On 1/31/23 a package was delivered. You may not be able to determine, but this box was put against a garage door.   Not only was it put there, it was placed so as the longest portion of the box is at the top. It would almost make sense to put it lengthwise so it wouldn't fall as far, being that it is longer than wider by about two times. 

I did not ask for garage door delivery, & expected it to be placed on my front porch under the roof & protected.  There was nothing to discourage the person to put it there. 
If I was to open the garage door from the inside as I usually do, this box would have fallen & possibly broken the piece of glass inside.  BTW, the carton was marked in many places that it was fragile & contained glass... In many conspicuous places.

I really have to ask how was this person trained... better yet, probably never trained.  It's the 'hurry up, put the box wherever closest & get away". I am so very disappointed & will be letting the originator know /how FedEx treats their GLASS products.  I worked for UPS for a short period, & was trained regarding fragile packages.  I have to wonder about FedEx & their policies.  Then again, maybe just fire this person because they do not care.

I went to Candence Bank and ordered a stamp to use to deposit checks. It was delivered on Monday, January 30, and place on the ground right in front of my garage door. In pulling in my driveway and watching the garage door go up and proceed to pull in my garage while watching the vehicle already in my garage, I did not see the package but felt it when I ran over it. There was NO reason to leave the package where it was left. I have a covered front porch where there are chairs it could have been placed on or there is a small concrete bench next to the garage that it could have been placed on instead of on the ground right in the pathway for a vehicle to pull into the garage.

I am going to the bank and have them reorder the stamp and tell them to have it delivered to the bank where I will pick it up and advise them NOT to use FedEx. I will go pick it up from the bank.
The number under the delivery address on the package has the following on it:
0842012780010129046223601.
The tracking number is 0201 is in a square box and beside it is [protected]
Walter Calhoun
Phone number: [protected] (in case you want to call me to discuss this matter.

I went to a nearby house that is dilapidated and has no one living in it for more than 13 years and picked up TWO letters after I had complained to people in the Philippines that I received neither. Both were on the falling in porch.

The track #[protected]. I want you to tell the drivers to pay attention as I live farther down the road and have the address on the side of my house.

My phone number is [protected] and my address is 387 Panther Ford Rd,

At a couple of minutes after 8 AM I received a landline call (caught by the answering machine) from "Ken at FedEx" who was seeking a physical address for a package being sent to me on 2nd Day shipping.
[Backstory is that I have a PO Box. At the time that I build my house there were no address numbers assigned so my physical address always pops up as "unverified" when placing internet orders.]
The number he gave for me to call was to the call center, where, after many prompts and waits, I was told that I, the delivery customer, could not change the address; only the shipper could do that.
So I tried *69 to find "Ken's" number. O boy, my area code and regional cell phone prefix, I thought. WRONG... it just rang into the same call center, same outcome.
So at the call center's direction, I phoned the shipper (Moen) and was told that they could not or would not call Fed Ex... They would wait for the package to be returned "undeliverable" at which time it could be ordered again.

On November 16, 2022 I shipped (Tracking No. [protected]) my valued Geochron Mechanical Map from CA back to the factory in OR. I used its original carton (with FRAGILE stickers) to provide protection, and insured the 29 lb package for $1,500. I paid $75.95 for shipping and insurance.

To make a long story short, after critically damaging the shipment, Fed Ex took it upon itself to open the package, eliminate most of the broken glass, re-wrapping the item in cellophane, sandwiching it between two large pieces of cardboard, and wrapping the outside with more cellophane (like a mummy)!

The shipment never made it to the recipient... Fed Ex returned it to me in shattered condition on 12/1/22. After filing three claims with numerous pictures (that were denied) I am at wit's end! My next step will be to take Fed Ex to Small Claims Court in my county for Treble Damages ($4,500).

We had four recent deliveries by FedEx that did not get delivered correctly.

Two deliveries were late and two were never delivered.

Our company was told there is no credit for delivery that is scheduled for two-day delivery.

One package was dropped in a FedEx box scheduled for two-day delivery and the package was not picked up by a FedEx driver until the company was called and notified that not only did a driver not make a scheduled pick up for the day, but there was no pickup for an entire week. The FedEx drop box was outdoors with packages jammed to the top of the box so anyone could grab them.

For this incident, two-day delivery took 11 days. A second two-day delivery took 9 days.

i placed a order with walmart jan 11th for my sons bday on the 12th. website said it would be delivered on the 12th. not only was it 3 days late i asked for it to be dropped off at his door! i8 get the email it was delivered to the mailroom. i did not want that if id known it would be late and stolen i wouldnt of ordered i. and his package was not there.. im highly upset and so is he... my email is 143lando.[protected]@gmail.com my numbner [protected] and my name is shannon page.. thank uyou

Is it that difficult to follow instructions? Fedex doesn’t care about you or your package. Neither do their staff. Every single delivery, never once followed instructions. Always placed in front of an active doorway. Enough is enough! Follow directions.. It’s not that difficult! Why do I have to suffer every few days contacting a customer service rep to file a claim to complain? Why is nothing being resolved? Corrected? Why do I have to break my back in an active driveway to move contents whole when you can easily follow delivery instructions listed and provided and delivery properly? Are you that incompetent? Or simply just don’t care? I believe it’s the latter.

On the date of Jan 18th 2023 at 09:55…Delivery driver placed a box of dry dog food on the top step. The porch is 10 ft deep. A $50 bag of dry dog food was soaked after I returned home from working a 16 hr shift. Its not too much to ask that the delivery be placed under the porch away from weather. I attached the video of myself retrieving the box that weather had pushed over and rain soaked.

Driver delivered at proper address on 1/17/23 at 541pm, but left item down at end of driveway next to mailbox in rain. Driver could have driven in driveway, like they normally do, or walked item to covered area at front door, like they normally do. By leaving item in rain caused damage to my order from Walmart
my total cost was 139.41

Driver typed/claimed delivered to porch, but clearly with provided driver photo and our personal photo clearly was not delivered to porch. It was delivered to end of driveway, in the rain, and additionally a problem had a hole in box in end left pointed to sky to get extra wet and cause more damage.

Do your driver's care?

Received email stating my package from Missouri Star Quilts was to be delivered on Sunday, 1/15/23. At 3:00 pm, a FedX delivery truck arrived, man checked back of truck and told my husband he had nothing for me. Then, I received a message that my package has been delivered at 10:00 pm in 1:1523. Nothing g on porch or by garage door where my delivery guy usually puts it. Neighbors do not have the package.

Where is it?

On 12/22/22 I received a damaged parcel, tracking #[protected], resulting in my filing claim # C-[protected] which was denied 12/28/22. Per FedEx, the shipper must file the claim or a written waiver allowing the recipient to proceed with the claim. I have been in repeated contact with the shipper, eBay merchant "liquidation15" (order #[protected]) who fully consents to my claim. He has tried several times to contact FedEx, but cannot reach the appropriate department. Liquidation15 is a well established eBay merchant, with 2,464 sales on record at the time of this transaction. He has offered refund, but I do not wish to return; my intention is to repair as this is a rare professional audio amplifier. Heavy duty, one of the rack mounts is bent inward precisely where the parcel box was damaged near the lower corner. Bending of this mount could only have resulted from a significant impact. Pictures of the amplifier prior to shipment clearly show no such deformation when shipper tested unit as fully operational. When this item was damaged during shipment, it was MY property; I am the party at loss due to mishandling by FedEx. Now I am faced with a substantial repair expense. The shipper has no vested interest here, it was shipped in good faith and is but one of his many sold & shipped products. I am the owner with expectation of paid for property delivered to me as described, packaged and professionally transported. Delivered damaged, it is incumbent upon the responsible party-FedEx-to return the content to its original fully operational condition. This can begin through allowing my-as paid owner-proceeding with this claim. The shipper is fully aware, supports, and has tried several times to contact FedEx in this regard. Time is wasting-I need this amplifier in service immediately, as expected and paid for.