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On my previous msc cruise, I was double charged on my registered credit card. Determined on this trip not to register a card, I have dispite trying at every turn, trying to use my bank card, been refused at every store, and made to use my cruise card, concerned this bill was getting high, I attempted to settle this 2 days before departure.
Knowing I have every right to pay early, I was told I could not pay until departure and threatened with kidnap, should I not pay the exact day they specified. I'm not being over dramatic here, I was told, I could not leave the ship until the bill, they would not let me settle was settled. As far as I'm concerned that infridgesmy freedom of movement and my right to pay early. This is within my rights. No company has a right to hinder someone's freedom of movement without lawful reason to do so, should they do so, they are kidnapping that person. I was also told that making a complaint was impossible. All I wanted to do was pay my bill early, so I knew I could pay it. Shameful behaviour. I now fear for my freedom, should they be unwilling to send me a bill. Which I would gladly settle.
Desired outcome: Acknowledge what my rights are, apologies for denying them and assure me, I will not be kidnapped by msc staff.
